HUD Customer Service Representative
6 days ago
Albany
Job DescriptionDescription: If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion by fostering individuals’ development, well-being, and growth. Job purpose: Provide help line customer service support for all aspects of Debt Recovery processing and for various other financial services performed by the Financial Operations Center. Competencies: (7) • Ethics/Integrity: 20%, • Financial Acumen: 10%, • Internal Controls: 15%, • Quality: 15%, • Technical Skills: 15%, • Analytical Thinking: 10%, • Provide Debt Recovery help line Customer Service Support., • Process and respond to no less than 150 calls and emails per week., • Provide documentation to the customers and Debt Servicing Representatives as requested., • Resolve Debtor questions, • Identify and forward inquiries that require in-depth processing to Debt Servicing Representatives., • Perform other ancillary support functions., • High School Diploma, GED or Equivalent., • Experience with computers, data entry., • Must demonstrate an experience level that permits the employee to effectively communicate and perform duties, assignments, and responsibilities of the job., • Ability to understand and follow verbal and or written instructions., • Must be self-motivated and able to work with minimal supervision., • Keyboarding skills, attention to detail, thoroughness, ability to read and retain information, and ability to perform repetitive work comfortably., • Data entry and document scanning experience preferred., • Dependability and willingness to learn and work are essential to success in this job., • Oral Comprehension, Written Expressions, Near Vision, Oral Expression, Written Comprehension, Speech Clarity, Speech Recognition, Mathematical Reasoning, Problem Sensitivity (the ability to tell when something is wrong or is likely wrong and recognizing there is a problem)., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Usually sitting with occasional walking and standing, and some stooping, kneeling, or crouching., • Ability to lift up to 5 lbs on a constant basis, • Ability to lift up to 25 lbs on an occasional basis