Food Service - Kitchen Supervisor
6 days ago
Seattle
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. • Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client., • Ensure restaurant is adequately prepped and staffed (BOH) for daily operation., • Oversight of location kitchen duties, ensuring quickservice, food service, safety and quality, availability, merchandising, and guest service standards are all met and exceeded., • Oversight of safety logs, including food temperatures, rotation, and waste., • Ensures proper uniform, hygiene, handwashing, and glove use with staff., • Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knives and slicers., • Creates daily prep and item lists, delegating to employees as necessary., • Actively helps to support operations and fill holes as necessary to ensure smooth service., • Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning., • Assigns associates to duties, coaching through projects, daily tasks, and guest interaction., • Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigated against further occurrence., • Oversees personnel duties, including but not limited to:, • Training new employees and issuing performance reviews., • Actively managing and issuing progressive documentation to coach and counsel the employee on performance, with oversight from the operations manager., • Reports employee attendance and any hour discrepancies to the payroll department. Oversees break and rest break management for BOH employees., • Inspects equipment and performs routine maintenance and cleaning as necessary., • Assists the team to ensure all tasks are completed in a timely manner by helping complete daily tasks as necessary., • Communicates with the Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality., • Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard., • Remains knowledgeable of and supervises in accordance with all applicable local, state, and federal laws., • Perform other tasks as deemed necessary., • Maintain a clean, safe, and organized work environment., • Uphold and demonstrate a complete understanding of company policies and procedures., • Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel., • Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers., • Exceptional problem-solving/decision-making skills combined with the ability to be organized., • Demonstrates multi-tasking, detail, analytical, planning, and leadership skills., • Demonstrates the ability to remain flexible in a fast-paced environment., • Ideal candidate is a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy., • Computer knowledge and skill level for basic office functions., • Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above., • Ability to work varied hours/days, including nights, weekends and holidays, as needed., • 1-2 years of supervisory experience., • High School Diploma or equivalent., • Full-Time, non-exempt, eligible for overtime pay., • Paid Time Off plan: up to 144 hours based on tenure., • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable., • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods)., • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family's serious medical conditions., • Up to 40 hours Paid Bereavement., • On-Demand Pay Program: Get access to a portion of earned wages before payday., • Meal Plan & Employee Discounts where applicable, • Tuition Discount through Partnership College, • Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.