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Job Description Job Title: Family Nurse Practitioner Reports To: CMO Position summary: Works in coordination with members of the medical team to provide selected supervised patient services. Assesses and evaluates nursing care provided by team members. Develops high-quality nursing intervention for the individual patient and/or patients and/or family. Makes physical appraisal and thorough assessments of health care needs. Plans and administers nursing care that strives to match his/her skill level. Does anticipatory guidance and health counseling. Requires use of independent judgment. To be directly responsible to the Director or designee in charge regarding nurse practitioner management and responsible to the Chief Medical Officer. Detailed Description Of Position Duties: • Obtain a health, and psychosocial history and report findings in systematic, accurate, and succinct form., • Performs those routine medical treatments and diagnostic procedures for which he/she is qualified by training and which fall within the normal scope of practice for said position., • Order/perform and interpret routine laboratory tests., • Develops a health promotion and maintenance plan; including disease prevention and health education and counseling., • Provides assessment, education, and management for patients/families., • Provides care for selected complicated patients as directed by the physician; and arranges referrals as needed to other members of the health-care team., • Guides, and develops skills and nursing intervention in the team area., • Participates in promoting community health through the performance of physical appraisals and screening procedures in outside agencies., • Establishes priorities., • Carries out many procedures exercising independent judgment., • Periodically participates in peer review or medical records audits., • Keeps records of activities and performances of Nursing Staff., • Attends and participates in team conferences and meetings as required., • Develops and provides in-service education for staff., • Has training in all phases of nursing., • Has excellent personal manner in meeting and caring for patients., • Has the ability to work with doctors and nurses., • Has the ability to follow instructions and make reports., • Has the ability to counsel patients, parents, and friends of patients., • Has the ability to interpret laboratory data and spot problem areas. Must have a license; three (3) years of experience preferred. A registered nurse who has satisfactorily completed a formal family nurse practitioner educational program. Two (2) years of supervisory experience desired. Current nurse’s registration by Georgia Board of Nursing.

Job Description Job Title: Family Nurse Practitioner Reports To: CMO Position summary: Works in coordination with members of the medical team to provide selected supervised patient services. Assesses and evaluates nursing care provided by team members. Develops high-quality nursing intervention for the individual patient and/or patients and/or family. Makes physical appraisal and thorough assessments of health care needs. Plans and administers nursing care that strives to match his/her skill level. Does anticipatory guidance and health counseling. Requires use of independent judgment. To be directly responsible to the Director or designee in charge regarding nurse practitioner management and responsible to the Chief Medical Officer. Detailed Description Of Position Duties: • Obtain a health, and psychosocial history and report findings in systematic, accurate, and succinct form., • Performs those routine medical treatments and diagnostic procedures for which he/she is qualified by training and which fall within the normal scope of practice for said position., • Order/perform and interpret routine laboratory tests., • Develops a health promotion and maintenance plan; including disease prevention and health education and counseling., • Provides assessment, education, and management for patients/families., • Provides care for selected complicated patients as directed by the physician; and arranges referrals as needed to other members of the health-care team., • Guides, and develops skills and nursing intervention in the team area., • Participates in promoting community health through the performance of physical appraisals and screening procedures in outside agencies., • Establishes priorities., • Carries out many procedures exercising independent judgment., • Periodically participates in peer review or medical records audits., • Keeps records of activities and performances of Nursing Staff., • Attends and participates in team conferences and meetings as required., • Develops and provides in-service education for staff., • Has training in all phases of nursing., • Has excellent personal manner in meeting and caring for patients., • Has the ability to work with doctors and nurses., • Has the ability to follow instructions and make reports., • Has the ability to counsel patients, parents, and friends of patients., • Has the ability to interpret laboratory data and spot problem areas. Must have a license; three (3) years of experience preferred. A registered nurse who has satisfactorily completed a formal family nurse practitioner educational program. Two (2) years of supervisory experience desired. Current nurse’s registration by Georgia Board of Nursing. Must have (1) year Pediatric Experience.

Job Description Job Title: Registered Nurse Practitioner (RNP) Department: Medical Reports To: Chief Medical Officer FLSA Status: Full-time, Exempt Summary The candidate is an experienced nurse, who acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of their care. They will demonstrate safe, clinical decision-making and expert care for patients within the general practice. They will work collaboratively with the multi-disciplinary general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required. In order to work at this level, Georgia State Medical Board requirements for advanced practice nurses must be met. To provide comprehensive primary health care to the patients of the School Based Health Centers and the Community Health Center. Areas of Responsibility Patient Care: • Provide the choice of direct access to an NP, both in the Practice and over the telephone, for the general practice population, • Make professionally autonomous decisions for which he/she is accountable, • Provide a first point of contact within the Practice for patients presenting with undifferentiated, undiagnosed problems, making use of skills in history taking, physical examination, problem-solving and clinical decision-making, to establish a diagnosis and management plan, • Initiate necessary invasive and non-invasive diagnostic tests or investigations and interpret findings/reports for the purpose of patient care, • As an independent prescriber or when prescribed under MD: to prescribe safe, effective and appropriate medication as defined by current legislative framework, • Provide safe, evidence-based, cost-effective, individualized patient care, • Offer a holistic service to patients and their families, developing where appropriate an on-going plan of care/support, with an emphasis on prevention and self-care, • Promote health and well-being using health promotion, health education, screening and therapeutic communication skills, • Refer patients directly to other services/agencies as appropriate, • Take the Practice lead in developing and delivering specialist primary care services, such as long-term disease management (diabetes, asthma, chronic obstructive pulmonary disease, coronary heart disease and hypertension), • Work with nursing, medical and health care assistant colleagues to ensure that Evidence Based Care (e.g. coronary heart disease/Older People/ Diabetes /Mental Health) are being delivered, • Work with multi-disciplinary team within the Practice, and across the wider primary care spectrum to promote integrated and seamless pathways of care, • Contribute to the practice achieving its quality targets to sustain the high standards of patient care and service delivery, • Participate in identification of community health needs and develop patient/family-centered strategies to address them, • Facilitates training of teachers and center personnel on relevant health topics, • Helps to provide training materials, posters, bulletin boards for use in health centers, for staff and use in schools., • Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others to include medical students, residents, fellows, and other medical personnel at multiple levels of training, • Provides performance evaluations and feedback both written and verbal for learners, • Participate in Community and Academic continuing education meetings and work groups, • Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork, • Plan, implement, or administer health programs or standards within organization, schools or community for prevention or treatment of injury or illness, • Provide Consultation and Advice to Others - providing guidance and expert advice to management or other groups on technical, systems- or process-related topics as well as community outreach, • Participate in the advancement of EHR implementation and utilization, • Participate in grant writing, grant reporting, research and publications related to primary care, school-based health, public health and other similar related topics, • Participates in evaluation and feedback of staff, • Coaching and developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills, • Active participant in the Quality Assurance/Quality Improvement Committee and Clinical Risk Management Committee and Activities, • Works as a team member with the Emergency Management and Disaster Preparedness component of the Health Centers, • Adhere to all Whitefoord policies and procedures, • RNP unrestricted license in state of Georgia, • Board Certified in Specialty Area- Pediatrics and Adult or Family, • DEA license approved with full prescribing privileges per Federal and State Law, preferred, • Minimum of 4 years outpatient experience, • Pediatric and Adult care experience are a necessity. The successful candidate should have excellent communication skills and be able to quickly adapt and stratify content for a varied age range. This candidate should have a working knowledge of health disparities and underserved community health issues. The successful candidate will include a comprehensive appreciation of cultural awareness and sensitivity within their scope of services., • Act as a team leader and mentor for the nursing team and through this, support their personal development., • Encourage and develop teamwork within practice., • Identify appropriate opportunities to delegate both clinical and administrative tasks to more junior staff., • Help the practice operate in a cost-effective manner., • Identify and manage nursing care risks on a continuing basis., • Participate in practice meetings and practice management meetings, reporting progress as required., • Participate in audits and inspections as appropriate., • Work closely with the doctors and administrative managers in the setting up and/or improving practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets. REASONING ABILITY: Must be able to exercise sound judgment and concrete thinking when on the spot decision making is required. Ability to seek supervision for emergencies and unusual circumstances. Must be able to participate in regularly scheduled meetings. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Description Job Title: Clinical Operations Manager, Registered Nurse Department: Administrative- Clinical Supervisor: Director of Clinical Quality, RN FLSA Status: Full-Time, Exempt Summary The Clinical Operations Manager is responsible for managing, leading, and supporting the day-to-day operations of Whitefoord Health Centers. He/She will plan and coordinate the activities of staff within the department to meet operational standards of the organization. The Clinical Operations Manager will ensure compliance with policies, procedures and regulatory guidelines and handle operational issues as they arise and work with proper leadership to resolve problems as needed. The Clinical Operations Manager will work closely with the Chief Medical Officer and VP of Clinical Quality. He/She is accountable for activities that will enhance operational efficiencies, improve patient satisfaction, maximize patient care and flow, and result in cost effective healthcare solutions. The Clinical Operations Manager is directly responsible for the Medical and Dental Assistant teams and works closely with the providers and other medical center leaders to assure implementation of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services. The Clinical Operations Manager must have experience as Registered Nurse. Areas of Responsibility: Clinic Operations: • Manages the daily operations of assigned clinical practice teams and services within the health centers to assure optimal delivery of safe, appropriate, accessible care and service., • Collaborate and ensure effective communication with other leaders in the health centers to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements., • Assures adequate staffing levels are in place to meet patient needs. Ensures assigned clinic teams are effectively assessing, planning, implementing and evaluating care/service, via maintenance of care plans., • Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area., • Identifies program/resource gaps, proposes solutions, and then shares best practices and process improvements with colleagues to ensure optimal efficiency and consistency in Clinical Operations., • Assists with project management, space planning, and maintenance of the facility., • Works closely with the Clinical Operations Specialist to maintain inventory system and order necessary supplies, including maintenance of in house samples and medication., • Establishes and administers a maintenance program for medical equipment for timely repairs and proper functioning., • Tracks operational metrics to support fact-based decision making, process improvement activities, and easy retrieval for the VP of Clinical Quality. Supervisory Responsibilities: • Oversees Medical and Dental Assistant staff, including training and development, performance management, and recognition; while reporting disciplinary issues and termination to the VP of Clinical Quality., • Supports a culture of excellent service and communication that positively influences staff engagement, while ensuring a safe, productive, and supportive work environment for all staff., • Performs periodic audits, surveys, and organizational assessments of patient and work flow by observing and interacting with all health center staff., • Assists in developing, maintaining and distributing monthly staffing schedule for all health centers in collaboration with the VP of Clinical Quality. Patient Experience: • Assures the delivery of patient care meets or exceeds clinical quality and safety standards., • Performs patient care when needed., • Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrences (UOs)., • Educates and communicates with patients, their families and/or physician as requested or needed., • Implements initiatives to improve patient satisfaction and collaborates with administrative, business, and clinical staff to improve the system., • Collaborates with the Revenue Cycle Manager to maintain a constant, efficient patient flow from front to back., • Ensures ongoing compliance and adherence to Whitefoord policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements., • Administers clinical policy and procedures, program by assuring consistent practice and providing oversight as needed., • Oversees Medical and Dental Assistant team to maintain clinical standards and practice in accordance with all local, state and federal requirements., • Assures that staff within the patient care team are trained and know what is expected during and after an emergency., • Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Continuous Improvement / Training: • Write or contribute to preparation of clinical protocols, informed consent forms, study manuals, case report forms, and other clinical research related documents., • Implements complex change and improvements associated with patient access management, clinical quality, safety standards and service excellence., • Identifies risks to study and develop risk mitigation plans, including communication with senior management when necessary., • Coordinates, participates and assists and/or lead in-service education in department., • Institutes staff training and education programs to promote professional development, ensure consistency in patient care practice and compliance with related local, state, and federal policies/regulations., • Collaborates with other clinical departments, including Dental and Behavior Health, to improve clinical operations and communications Minimum Requirements: • Bachelor’s degree in nursing, Health Administration or related field., • Licensure as a Registered Nurse, • Minimum two (2) years of outpatient operations experience as a nurse., • Minimum one (1) year of management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting customer requirements, and working effectively with medical staff., • Demonstrated problem solving abilities and strong organizational skills., • Excellent written and verbal communication skills, collaboration and change management skills., • Excellent working knowledge of local, state and federal regulations and guidelines as it relates to healthcare., • Demonstrated ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable., • Able to prioritize and effectively anticipate and respond to issues as they arise., • Knowledge of regulatory requirements, managed care, health care delivery systems and nursing practice., • Requires the ability to build effective working relationships with all leadership and providers., • Requires the ability to plan and manage the utilization of resources, while complying with organization personnel policies and procedures., • Requires ability to facilitate and lead work groups, promote teamwork and build effective relationships., • Requires strong customer service skills., • Requires ability to take initiative and meet objectives., • Requires a high level of interpersonal, problem-solving and analytical skills. REASONING ABILITY: Must be able to exercise sound judgment and concrete thinking when on the spot decision making is required. Ability to seek supervision for emergencies and unusual circumstances. Must be able to participate in regularly scheduled meetings. A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Monday-Friday, 8:00-5:00

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