Claims manager jobs in Valley Stream, New YorkCreate job alerts

Job Description Personal Lines Account Manager | HNW | Personal Lines Book Location: Lynbrook, NY (Hybrid or In-Office) Employment Type: Full-time | Independent Insurance Agency About the Role We’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience. What You’ll Do • Own the client relationship: Respond to coverage questions, process endorsements, handle COIs/EOIs, mortgagee and lienholder changes, cancellations/reinstatements, and billing inquiries., • Renewals & remarketing: Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention., • New business support: Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers., • Claims advocacy: Guide clients through FNOL, monitor status, and help resolve issues with adjusters., • Documentation & compliance: Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and state regulatory requirements., • Growth mindset: Identify cross-sell/upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals., • Carrier & vendor coordination: Build productive relationships to expedite underwriting, inspections, and policy issuance. What You Bring • Licensing: Active P&C, • Experience: 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (local market experience strongly preferred)., • Technical skills: Proficiency with an agency management system (EPIC, AMS360, QQCatalyst, TAM/Applied, or similar) and carrier raters/portals., • Coverage knowledge: Solid grasp of HO-3/HO-6/DP-3, auto, umbrella, flood (NFIP & private), and coastal/market nuances; able to explain options in plain English., • Service excellence: Organized, detail-driven, and proactive with strong verbal/written communication and follow-through., • Team player: Comfortable collaborating with producers, account assistants, and carrier partners in a fast-moving environment. Nice to Have • Prior experience with New York carriers and CAT-exposed risks., • Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue., • Bilingual (English/Spanish) a plus in the NY market. Compensation & Benefits • Base salary: $55,000 – $75,000 DOE + performance incentives/commission opportunities., • Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays., • Professional development: Tuition/CE reimbursement and support for industry designations., • Work setup: Hybrid flexibility after ramp-up (role may require some in-office days for client/carrier meetings).

Key Responsibilities Maintain accurate records of risk management and claims/incidents Collaborate with stakeholders to develop and implement risk management strategies Act as a liaison between various departments to address risk management and claims issues Required Qualifications Bachelor's

A company is looking for a Workers' Compensation Claims Manager.

Job Description The Rallye Motor Company, Long Island's premiere luxury automotive group, has an immediate opportunity for a Tire Technicians and Shop Assistants with Rallye BMW! Seeking reliable and motivated individuals with automotive experience, looking to join a team whose values are based on teamwork and delivering the highest caliber of customer service! Tire Technician Responsibilities: • Inspect and assess tire tread levels, wear patterns, valve quality, and overall health., • Recommend appropriate repair treatment or replacement of tires., • Repair punctures and replace faulty valves., • Install new tires., • Balance tires and complete wheel alignment procedures., • Conduct roadside repairs., • Examine vehicles to identify necessary repair or maintenance items that may not be included on the repair order, and communicate to the Service Advisor., • Notify Service Advisor immediately if additional work is needed, if work outlined on the repair order is not needed, or if repairs cannot be completed by the time promised., • Clearly and accurately document all work performed; ensure accurate time stamps for warranty, internal, and customer pay work., • Road test vehicles as required or refer to the inspection technician as appropriate., • Only perform work that is authorized by the customer or by the warranty., • Examine and test-drive all vehicles to ensure that the cause of vehicle malfunctions and recommend/ perform repairs are completed. Communicate all discrepancies to the Service Manager., • Road test vehicles as required or refer to the inspection technician as appropriate., • Inspecting all work as described on the repair order with efficiency and accuracy., • Charge all vehicle batteries., • Move Vehicles in and around the shop., • Assist in towing in all non-running vehicles using shop supplied equipment., • Shop organization including equipment, tools, supplies, and parts. PAY: $17 hourly to $20 hourly based on experience Requirements • A clean & valid New York State Driver’s License, • Basic mechanical skills, manual dexterity., • Working knowledge of shop equipment, • NYS Inspectors license strongly preferred, • Experience with Hunter machines., • High volume tire mounting experience., • Great benefits package including medical, dental and vision coverage for employee & family!, • Company paid life insurance and optional additional coverage., • Voluntary short term and long term disability available., • Paid vacation/sick time!, • Paid holidays!, • Additional voluntary benefits including Aflac and LegalShield!, • 401K plan., • Employee Assistance Program.

A company is looking for a Revenue Cycle Manager - Remote. Key Responsibilities Manage accurate and timely claims processing, payment reconciliation, and account follow-up Supervise billing staff, conduct performance evaluations, and provide training Maintain knowledge of billing systems and act

Job Description Position Summary The Billing Representative for Progressive Oral Surgery assists the Billing Manager with the overall operations of the organization's billing department. A billing representative must have strong analytical and communication skills to manage clients' accounts, as well as comprehensive knowledge on the accounting industry to explain the payment terms and policies of an organization to a client. Duties and Responsibilities • Analyze and correct claim denials and rejections, • Post and monitor Explanation of Benefits (EOB), enter insurance payments and EOBs into patient charts, • Reconcile accounts receivable ledger, • Post payments to general ledger and conduct daily cash reconciliation, • Identify billing issues and account errors and report directly to Billing Manager, • Monitor write-offs and other ledger adjustments, • Manage incoming/outgoing mail, answering phones, and responding to emails, • Organized and precise data entry, documentation, and coding for patient accounts, • Review patient statements for accuracy, completeness and obtain any missing information, • Handle confidential patient information with professional discreet, • Review, modify, document denial reason code, correct and regenerate denied claims, • Maintain communication with assigned Insurance Provider Representatives on any claim issues that may arise, • Answer all patients or insurance telephone inquiries pertaining to account information, • Strive to provide a superior patient customer service, • Provides support to front desk inquiries related to insurance participation and fee schedules, • Process and correct all returned or undeliverable mail, • Ensure all clients remain informed on their outstanding debts and deadlines, • Process weekly e-statements for outstanding patient balances and process and send accounts to collection agency when necessary, • Correspond with the collection agencies and provide all additional information requested, • Maintain and process all recurring monthly payment plans, • Process patient reimbursements and insurance overpayments, • Reconciles all web-based patient payments and post to patient ledger, • High School Graduate/GED, • Fluency in English (reading and writing), • Knowledge of dental or medical billing/collections/insurance terminology, • Knowledge of basic accounts receivable and accounting principles, • Proficiency in computer operations including MS Excel, • Excellent written/verbal communication skills, • Ability to handle multiple accounts and multiple priorities effectively with strong attention to monetary detail, • Ability to understand dental terminology and insurance breakdowns, • Knowledgeable with HMO and PPO dental insurance plans, • Demonstrated ability to manage time and prioritize projects to meet deadlines, • Outstanding organizational skills, • Ability to work independently and collaboratively

Job Description We’re seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secure systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today! Compensation: $100,000 - $200,000 yearly Responsibilities: • Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations, • Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates, • Help create competitive quotes when it is time to issue renewals or make updates to a current policy, • Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy, • Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding Qualifications:, • Active insurance license in your state or willing to get licensed in 90 days, • Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.), • Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role, • Relevant insurance experience as an insurance agent or other position is helpful but not required, training will be provided if your talents are a good match, • We are looking for candidates with an Associates or Bachelor’s degree but will consider those with relevant insurance industry experience, as well, • MBA or previous management/team-building experience (Required), • Organized, detail-oriented, and excellent time management skills, • Ambitious, disciplined leaders who demonstrate the utmost professionalism, • Relationship building and networking abilities, exemplary interpersonal skills, • Coachable and the ability to work in a team-based environment, • J.D. (attorney) or M.B.A. is a Strong plus, • Sales experience is not required, but is a plus, • FINRA Series 6, 7, 63, 65, or 66, a plus (company will pay for sponsorship for the right candidate), • Life & Health Insurance License not required (company will pay for sponsorship), • Financial Industry background is a plus; however, financial or insurance sales experience is not required, • Personal Transportation will be required for this position, • Must be a U.S. Citizen or a Permanent residentAbout Company About New York Life... New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on the long-term success of clients. We’re proud of our financial strength.5 • A++ Superior (A.M. Best), • AAA Exceptionally Strong (Fitch), • Aaa Exceptional (Moody’s), • Human Rights Campaign: 2022 Corporate Equality Index, • Forbes 2022: America’s Best Employers for Diversity, • Latino Leaders 2022 Best Companies for Latinos to Work For

Job DescriptionBenefits: • License reimbursement, • Company parties, • Signing bonus, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off My team currently includes an incredible office manager whos been with me for half of my agencys life shes experienced, organized, and keeps our office running smoothly. Alongside her are two fantastic team members who make the office a fun and friendly place for both customers and coworkers. Were currently looking to add one more person to our close-knit group. Our culture is relaxed but focused, centered on excellent customer service and teamwork rather than high-pressure sales. We take pride in maintaining our 5-star Google Review reputation and celebrate every positive review together. Mondays start with team meetings a mix of weekend catch-ups and business planning and we enjoy regular lunches, dinners, and even mini golf outings (families welcome!). Were very active in the community and participate in just about every local marketing event. After three decades, our name is well-known and well-loved in the area and Im proud to lead a team that represents that legacy with enthusiasm and care. ROLE DESCRIPTION: Nancy Morris - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with customers, identify their needs, and market products or services that maximize value. You may also assist in developing strategies and establishing quotas for our agency. If you are energetic, goal-oriented, and sales-minded, we are excited to harness your talents in this rewarding opportunity to build your career. RESPONSIBILITIES: • Manage customer insurance accounts and update information., • Assist customers with policy changes and renewals., • Provide information on insurance products and services., • Process insurance claims and follow up with customers.QUALIFICATIONS:, • Organizational skills and attention to detail., • Customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job Description Benefits/Perks • Competitive Compensation, • Great Work Environment, • Assist with processing insurance claims through both private insurance and Medicaid/Medicare, • Note and process all necessary forms from the insurance, • Assist patients in navigating the billing and insurance landscape, including collecting all necessary forms and signatures, • Work with doctor’s offices and hospitals to obtain charge information and billing details, • Enter all billing and payment information into the system properly and without errors, • Follow up with clients and payments, as needed, • Answer phones, assist clients with questions, take messages, and screen calls, • Maintains the highest level of confidentialityQualifications, • Strong customer service skills, • Previous experience with medical coding or billing desired, • Strong organization skills, • Excellent attention to detail

Job Description ONET Systems is a leading out of networking billing company located in New Hyde Park, Long Island. We are a full-service billing company dedicated to maximizing out-of-network receivables for our clients and ensuring the best service based on their individual needs. We are currently seeking Revenue Cycle Specialists with a great work ethic, to manage the revenue cycle process including pre-submission review, claim submission and follow-up. Under the direction of the Billing Manager, this role will be instrumental in ensuring timely claim submission, follow up with payers and handling billing discrepancies. This position requires well-rounded knowledge of the revenue cycle process while maintaining compliance with industry regulations. Key Responsibilities: Responsibilities include insurance verification, reviewing submitted claims for accuracy and completeness, investigating and resolving claim denials by analyzing documentation and using appropriate CPT and ICD-10 codes. In this role you will work on insurance appeals and corrected claim information and work closely with providers, coders, and administrative staff to ensure accurate documentation and billing. You will provide timely billing and reimbursement for services while maintaining compliance with industry regulations. This position requires the ability to utilize and navigate through all available portals for claim information. You will be responsible for tracking and documenting follow-up activities to ensure completion of work and provide updates regularly. The ideal candidate must be detail-oriented, organized, and capable of navigating the complexities of healthcare billing and insurance systems to optimize revenue flow. Qualifications and skills required: • High School diploma or equivalent, • Minimum of 3 years medical billing experience, • Out-of-network billing experience strongly preferred, • Strong communication and interpersonal skills, • Excellent attention to detail and organizational skills, • Must be flexible and adaptable to various work environments, • Must be computer proficient

Job Description Perfect Smile Dental Arts is searching for a dynamic, patient-oriented person to take the reins of our dentistry practice and lead our administrative functions as a full-time Dental Office Manager! If you take pride in optimizing processes and helping deliver exceptional care, you could be a great fit for our Lynbrook, NY team. We offer a competitive starting wage of $25.00/hour and commission opportunities! This administrative position also receives terrific benefits, including: • PTO, • Discounted treatment, • Continuing education Are you eager to make a positive impact on a thriving dentistry practice and ensure we can properly serve our patients? Join our incredible team today! YOUR DAY As our Dental Office Manager, you oversee the day-to-day administrative processes that keep our practice running smoothly. You're motivated to make every day successful, taking care of responsibilities like managing appointments, maintaining our inventory, and coordinating staff schedules to ensure proper coverage. As you facilitate a smooth workflow, you ensure patients feel well taken care of and have positive experiences with us. We want to provide the best patient care possible, and you help strengthen our team by overseeing human resources functions like recruiting, hiring, and training new staff. You evaluate performance and provide constructive feedback to help every person develop within their role. You're also vital to our financial health, managing accounts receivable and payable functions and processing insurance claims. Collaborating with accountants, management, and financial professionals, you help manage our budget and keep us in great financial standing! YOUR HOURS You work during our business hours of 8:00 AM to 5:00 PM, Monday through Friday. REQUIREMENTS • High school diploma or equivalent, • Great leadership abilities, • Strong organizational skills and attention to detail Any managerial experience would be a bonus! OUR MISSION Perfect Smile Dental Arts is dedicated to providing superior dental care in a warm and welcoming environment. Our mission is to help our community maintain optimal oral health through comprehensive and preventive patient care. We value teamwork, innovation, and patient satisfaction. With us, employees thrive in our cutting-edge, customer-obsessed, and results-driven culture. We provide a supportive workplace where contributions are valued and careers can flourish. Apply now to be part of a team committed to delivering outstanding dentistry services and creating beautiful smiles every day! READY TO APPLY? Join us as our new Dental Office Manager and make a tangible impact on our vibrant practice! You're only one initial application away from becoming a critical part of our winning team. Must have the ability to pass a background check and drug screening test. Job Posted by ApplicantPro

Job DescriptionBenefits: • Company parties, • Flexible schedule, • Signing bonus, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off My team currently includes an incredible office manager whos been with me for half of my agencys life shes experienced, organized, and keeps our office running smoothly. Alongside her are two fantastic team members who make the office a fun and friendly place for both customers and coworkers. Were currently looking to add one more person to our close-knit group. Our culture is relaxed but focused, centered on excellent customer service and teamwork rather than high-pressure sales. We take pride in maintaining our 5-star Google Review reputation and celebrate every positive review together. Mondays start with team meetings a mix of weekend catch-ups and business planning and we enjoy regular lunches, dinners, and even mini golf outings (families welcome!). Were very active in the community and participate in just about every local marketing event. After three decades, our name is well-known and well-loved in the area and Im proud to lead a team that represents that legacy with enthusiasm and care. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Nancy Morris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Answer customer inquiries and provide policy information., • Assist customers with policy changes and updates., • Process insurance claims and follow up with customers., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Previous customer service experience preferred.

Transportation Claims Resolution Manager: Auto Physical and Property Damage.

The hiring manager will also consider candidates for Property Adjuster I. Assists in training of new claims adjusters.

Field Claims Representative/Virtual. Field Claims Representative/Virtual New York/Ft. Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.

Basic Qualifications:** Associate Middle Markets Underwriting Manager: + High School Diploma or Equivalent and 5 or more years of experience in the Underwriting or Market Facing areaOR + High School Diploma or Equivalent and 10 or more years of experience in the Claims or Underwriting Support are

Dick's Sporting Goods - JobID: 202518486 [Department Manager] As an Operations Leader at Dick's Sporting Goods, you'll: Supervise the freight flow processing function including shipping/receiving, transfers, RTV's, claims, key recs, claim processing and misdirected freight processing; Uphold company

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day