Housekeeping Supervisor
16 days ago
New York
Job Description Position Overview An exclusive luxury members club in New York City is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure every area of the property consistently reflects exceptional cleanliness, presentation, and service standards. This is a leadership role within a high-end hospitality environment that blends luxury hospitality, wellness, dining, fitness, and member experiences. The ideal candidate is a polished, hands-on leader who can effectively supervise housekeeping staff, uphold luxury standards, coordinate with multiple departments, and create an exceptional member experience through operational excellence. What You'll Do Team Leadership & Staff Development • Supervise and coordinate the daily activities of housekeeping attendants across multiple shifts and operational areas., • Create and manage schedules to ensure appropriate staffing coverage, including evenings, weekends, holidays, and peak business periods., • Lead daily shift briefings to communicate priorities, special events, VIP arrivals, inspection results, and operational updates., • Coach, mentor, and develop team members through ongoing feedback, training, and performance management., • Assist with recruitment, onboarding, and training of new housekeeping staff., • Foster a culture of accountability, professionalism, teamwork, and service excellence. Quality Assurance & Inspections • Conduct comprehensive inspections throughout the property to ensure luxury-level cleanliness and presentation standards are consistently maintained., • Inspect and maintain:, • Spa and wellness areas, • Locker rooms, • Fitness facilities, • Lounges, • Restrooms, • Corridors, • Offices, • Public and member-facing spaces, • Identify deficiencies and implement corrective actions promptly., • Ensure compliance with housekeeping procedures, chemical handling standards, and OSHA safety practices. Operations & Inventory Management • Manage inventory levels for cleaning supplies, linens, guest amenities, and housekeeping equipment., • Monitor usage patterns and recommend efficiencies while maintaining luxury standards., • Ensure housekeeping carts, storage rooms, closets, and back-of-house areas remain organized and fully stocked., • Coordinate with vendors and management to maintain appropriate inventory levels. Cross-Functional Collaboration • Partner closely with Spa, Front Desk, Food & Beverage, Facilities, and Events teams to deliver a seamless member experience., • Coordinate housekeeping support for special events, VIP guests, and high-traffic periods., • Communicate maintenance concerns and facility issues proactively to appropriate departments., • Ensure housekeeping operations enhance the member experience without disrupting the club environment. Required Qualifications Hospitality Experience • 2–4 years of housekeeping experience within a:, • Luxury hotel, • Upscale spa, • Private club, • Luxury residential property, • Comparable hospitality environment Leadership Experience • Minimum 1 year of supervisory, lead, or team coordination experience., • Experience managing schedules, shift coverage, staff performance, and operational accountability., • Proven ability to motivate and develop team members. Communication Skills (Highest Priority) • Outstanding verbal and interpersonal communication skills., • Ability to build strong relationships across departments and leadership levels., • Experience providing coaching, feedback, conflict resolution, and team development., • Comfortable communicating with managers, facilities teams, vendors, and staff members. Operational Expertise • Strong understanding of:, • Housekeeping procedures, • Chemical safety, • OSHA standards, • Inventory management, • Workplace safety practices, • Experience conducting inspections and maintaining luxury-level cleanliness standards., • Ability to proactively identify issues and coordinate solutions. Organization & Time Management • Strong multitasking skills with the ability to manage multiple priorities simultaneously., • Exceptional attention to detail and follow-through., • Ability to maintain consistency and quality standards in a fast-paced environment. Ideal Candidate Profile The ideal candidate is a professional, polished, and service-focused hospitality leader who understands that luxury housekeeping goes beyond cleanliness—it is about creating an exceptional member experience. Successful candidates will demonstrate: • Strong leadership presence, • Excellent communication skills, • A hands-on management style, • Attention to detail, • Pride in maintaining exceptional standards, • A passion for hospitality and team development Schedule • Full-time, • Must be available for:, • Mornings, • Evenings, • Weekends, • Holidays Compensation & Benefits • $25.00 per hour., • Comprehensive benefits package., • Health insurance., • Additional employee perks and benefits., • Growth and advancement opportunities within a luxury hospitality environment