Strategy and Public Impact Intern
3 days ago
New York
Job DescriptionDescriptionOverview The Strategy & Public Impact team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship. We are seeking a full academic year Intern to support our work articulating the Library’s role in the intellectual, cultural, and educational lives of its local and global users; identifying opportunities for innovation and leadership in our research centers, neighborhood branches, and digital properties; and advocating for the needs of our communities. This is an opportunity for someone with a strong interest in public service and public libraries to learn from, and contribute to, the work of our team while exploring a career in strategy, qualitative and quantitative research, data analytics and/or impact evaluation. This position is temporary for 1 year, subject to school enrollment. Key Responsibilities The Intern will: • Support the team’s work to design and implement a wide range of qualitative research projects and programs, ranging from large-scale surveys to focus groups to one-on-one user testing and interviews, • Coordinate logistics of qualitative research, e.g. survey distribution, interview scheduling, • Work with team members on translating programmatic and operational questions into qualitative user research projects, • Help with analyzing primary research findings, as well as Library’s usage and user data, to generate insights informing strategic decisions and evaluating the impact and success of strategic programmatic initiatives, • Help prepare research reports and presentations for a variety of internal and external audiences, offering actionable, evidence-based recommendations to optimize program design, user experience and outcomes and identify opportunities for strategic investment, • Conduct external industry and market research to contextualize institutional findings and point to new research directions, • Current enrollment in a Bachelor’s degree program in a relevant field (i.e., Data Analytics/Information Science, Public Policy, Psychology or other relevant social science), • Experience with data analysis and qualitative research (surveys, interviews, focus groups), • Proficiency in Microsoft Office and Google apps suites, • Some experience with experimental design, testing, and evaluation methodologies; exposure to research questions and techniques and research tools/software, • Good listening and observational skills, • Ability to clearly and persuasively communicate analytical insights and methodologies verbally, visually, and in writing, • Demonstrated successful experience working collaboratively and effectively and establishing trusting relationships within a diverse organization, across multiple levels of management and staff, • Learning mindset, with a continual appetite for developing skills and absorbing information, • Devoted to advancing The New York Public Library’s mission and values, and a sincerely enthusiastic library promoter!Preferred Qualifications, • Graduate school enrollment in a relevant field (as above, plus Library Science) Core Values All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • May require travel within NYCHours, • 15-20 hrs/week
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