Medical Front Desk & Scheduling Specialist - Gastroenterology
hace 26 días
Houston
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Help or transport service, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Position Summary Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Medical Front Desk & Scheduling Specialist to support patient access and front-office operations within our busy gastroenterology practice. This is a hands-on, patient-facing position responsible for patient check-in and check-out, appointment scheduling, incoming calls, insurance verification, referrals and authorizations, patient registration, collection of copays and balances, and maintaining accurate patient information in the electronic medical record (EMR). Key Responsibilities • Greet patients and provide professional, courteous customer service., • Check patients in and out for office visits., • Schedule appointments for new and established patients, including follow-up visits., • Coordinate appointment dates, times, providers, and locations with patients., • Answer incoming calls and assist with scheduling and general patient inquiries., • Confirm appointments and communicate appropriate appointment instructions to patients., • Reschedule and cancel appointments as needed and help fill open appointment slots., • Maintain provider schedules and identify scheduling conflicts or errors., • Manage patient waitlists and assist with optimizing appointment availability., • Verify patient insurance eligibility and benefits., • Confirm insurance plans are accepted by the practice and scheduled provider., • Verify that required referrals and authorizations are on file before appointments., • Review schedules for missing information, insurance issues, or other potential problems before the date of service., • Verify patient identity, demographics, contact information, and current insurance cards., • Collect copayments, coinsurance, deductibles, and outstanding patient balances at the time of service., • Identify out-of-network insurance plans or discrepancies and notify the appropriate team., • Scan and upload insurance cards, identification, referrals, authorizations, and other required documents., • Maintain accurate patient registration information in eClinicalWorks (eCW)/EMR, including required demographic and registration fields., • Communicate with medical assistants, providers, and other departments regarding patient arrivals, scheduling concerns, and registration issues., • Assist patients with forms, registration requirements, and general front-office needs., • Maintain patient confidentiality and comply with HIPAA requirements., • Maintain an organized and professional reception area., • Help maintain efficient patient flow and minimize unnecessary clinic delays., • Provide coverage and travel between practice locations as needed.Qualifications, • 2–5 years of experience in a medical front desk, patient access, medical receptionist, or medical scheduling position preferred., • Prior experience in a physician practice or specialty medical practice strongly preferred., • Gastroenterology (GI) practice experience strongly preferred., • eClinicalWorks (eCW) experience strongly preferred., • Experience with GI procedure preparation, scheduling, or patient prep instructions is a plus., • Experience with patient check-in/check-out, appointment scheduling, insurance verification, referrals/authorizations, and patient collections., • Knowledge of medical insurance, copays, deductibles, and basic eligibility/benefit verification., • Comfortable handling a high volume of incoming calls and patient interactions., • Strong computer and EMR skills., • Excellent communication, customer service, and organizational skills., • Ability to multitask and maintain accuracy in a fast-paced medical office., • Professional, dependable, and able to work effectively with physicians, clinical staff, and patients., • Ability to travel between practice locations when coverage is needed.Preferred Experience Gastroenterology • eClinicalWorks (eCW) • Medical Front Desk • Patient Scheduling • Check-In/Check-Out • Insurance Verification • Referrals & Authorizations • Copay Collections • Patient Registration • GI Procedure Preparation • High-Volume Physician Practice