Universal Banker Supervisor
7 days ago
McAllen
Job DescriptionUniversal BankerJob Description Rio Bank is seeking a dedicated and customer-focused Universal Banker Supervisor to join our team in McAllen, Texas. Rio Bank is a South Texas bank that first opened its doors in 1985. We are based in McAllen, Texas, and have banking centers throughout the Rio Grande Valley and in Central Texas. At Rio Bank we believe in a personalized approach to banking. We combine the financial strength of a large bank with the flexibility and personal touch of a local bank. That’s what makes Rio Bank “Your Kind of Bank. Your Kind of Banker.” The ideal candidate has excellent customer service skills, as well as new accounts and teller experience. We offer competitive salary and benefits, professional development opportunities and a collaborative and supportive work environment. If you are a motivated and results-oriented individual who enjoys working with people and making a difference, we encourage you to apply. Summary The Universal Banker Supervisor oversees all teller functions ensuring they are performed in accordance with established policies and standards. Coordinates, directs and assigns responsibilities. Prepares teller schedules weekly. Leads, observes, trains and coaches tellers. Observes tellers’ strengths and weaknesses and identifies opportunities for professional development. Opens new accounts and cross-sells products and services as appropriate. Work Schedule Monday - Friday, 7:45 a.m. to 6:15 p.m. (hours vary) Saturdays, 8:45 a.m. to 1:15 p.m. (on a rotation basis) Teller Operation Duties • Oversee the day to day operations of the teller area. Coordinate teller workflow and assign responsibilities., • Ensure superior customer service is delivered by properly coaching and encouraging teller staff., • Schedule tellers on a weekly basis. Ensure proper staffing to meet banking center’s customer needs., • Monitor and ensure teller compliance with established policies, procedures and regulations., • Provide on-the-job training for tellers, including mentoring new hires., • Participate in teller audits, including bank security and surprise cash counts when needed., • Participate in job specific trainings, such as teller policies and procedures, bank products and services, various bank training programs., • Provide high quality and professional customer service, maintain cash drawer and assist teller staff by processing transactions efficiently and promptly., • Ensure each teller balances daily. Assist with locating any differences and properly document and report differences accordingly., • Ensure bank security and dual control protocol is consistently executed. May serve as the banking center’s Bank Security Liaison., • Review and approve large items’ deposits., • Assist tellers and manage unusual transactions and answer difficult customer questions. Observe for and report suspicious transaction activity., • Responsible for balancing and conducting vault transactions which include selling and buying from branch tellers; filling orders for currency and coin adequately; counting and recording all cash deposit in vault; and preparing Federal Reserve shipments., • Responsible for overseeing and or balancing Jetcoin, Night drop and ATM machine under dual control., • Ensure all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing., • Ensure the appearance of the teller area and personnel are neat, organized and in accordance with Bank policy., • Collaborate with Teller Operations Manager on bank-wide projects, procedures, trainings and system upgrades., • Participate in bank projects and serve on committees., • Maintain strict standards of confidentiality., • Maintain a strong record of good attendance and punctuality., • Open new consumer accounts, explain available financial institution products and services, and gather customer information to process new and existing accounts., • Prepare and maintain account paperwork, including signature cards. Perform file maintenance., • Process check orders, debit cards, wire transfers, stop payments, sweeps, and service charges. Process ATM, Debit and ACH dispute forms., • Understand and adhere to the bank’s CIP and BSA protocol., • Handle customer complaints and questions in a tactful and effective manner. Explain financial institution policies and escalate complaints to manager as needed., • Interview and recommend new staff for hire; recommend employee promotions, advancements and/or termination when appropriate., • Participate in employee performance evaluations and provide ongoing guidance and feedback to subordinates, recommending additional training and/or discipline on a case-by-case basis., • Foster a culture of teamwork, accountability, and continuous improvement among the team. Compliance • Abide by all rules, regulations and Bank policies and procedures, including bank security and dual control protocol., • Maintain appropriate records accordingly. Prepare required reports within deadlines., • Properly secure customer and bank information., • Complete required BSA/AML training and other compliance training as required., • Complete continuing education to maintain the skills and knowledge required for this role. What We're Looking For Required • High school diploma or GED required. Some college hours preferred., • Two (2) plus years’ teller experience or combination of experience and education required. Thorough knowledge of teller functions required., • One (1) year Universal Banker experience or related banking experience required. Three (3) years universal banker experience or related experience preferred., • Advanced fiduciary skills and knowledge to consult, advise, and exercise sound judgment., • Must possess exceptional customer service and sales skills., • Must possess strong leadership and communication skills (both written and verbal) including solid grammar skills. Bilingual (English/Spanish) ability preferred., • Must possess the ability to give and accept instruction and the desire to oversee and assist others., • Must be a self-starter. Strong analytical, problem-solving, math and conceptual skills required., • Ability to make effective decisions under pressure in a high monetary risk environment is essential., • Excellent leadership skills, with the ability to inspire, coach and motivate a team to achieve common goals., • Able to build trust among the team, manage their own time effectively and help team members prioritize their work loads., • Working knowledge of banking rules and regulations, • Bilingual (English/Spanish) ability What We Offer • Paid time off, • Paid holidays, • 401(k) plan with company match, • Medical, dental and vision insurance, • Life insurance, • Employee assistance program, • Flexible spending account (FSA), • Training and career development, • Supportive and collaborative work environment, • Community engagement, • Charity match Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.