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Job Description A Service Manager oversees a service department, managing staff, operations, and customer relationships to ensure efficient service delivery and customer satisfaction. They are responsible for training and motivating service personnel, while also developing and implementing service strategies and monitoring performance metrics. Key Responsibilities of a Service Manager: • Team Management: Supervising service representatives, providing coaching and feedback, and ensuring effective team performance; strong ability to motivate and guide teams., • Customer Relations: Managing customer interactions, addressing complaints, and building lasting relationships; excellent verbal and written communication skills; ability to quickly identify and resolve customer issues; a deep understanding of customer needs and expectations., • Service Delivery: Overseeing service processes, ensuring adherence to service level agreements (SLAs), and managing service tickets., • Process Improvement: Identifying areas for improvement in service delivery, developing new strategies, and implementing process changes., • Financial Management: Managing service budgets, ensuring cost-effectiveness, and overseeing revenue generation., • Training and Development: Providing training to service staff on new procedures, customer service techniques, and product/service knowledge., • Performance Monitoring: Tracking service metrics, analyzing data, and identifying trends to improve service quality; ability to analyze data and identify trends to improve service., • Communication: Serving as a liaison between the service department and other internal teams, ensuring effective collaboration., • Time Management: Effective time management and prioritization skills., • Conflict Resolution: Ability to de-escalate tense situations and find solutions., • Empathy: Understanding and responding to customer needs with empathy., • Systems Experience Desired: Google for Work, IBM AS400, SalesForce, Microsoft Office, ADP Total Source., • Strong emphasis on accuracy and attention to detail. Detail-oriented with a high, • level of accuracy., • Strong organizational skills and ability to prioritize tasks and meet deadlines., • Ability to work independently and as part of a team., • Excellent communication and interpersonal skills, both written and verbal., • Business degree, associates minimum, • 10 years of experience in a technical service environment

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Specialist at Bankers Healthcare Group, you will: Provide exceptional customer service to clients via phone, email, and chat; Handle and resolve customer inquiries and complaints in a timely and professional manner; Main

Up to $65K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Specialist at Armstrong World Industries, you will: Provide exceptional customer service to clients via phone, email, and chat; Respond to inquiries and resolve complaints in a timely and professional manner; M

Up to $66K per year / Flexible hours / Health, dental & vision / 401k / PTO - As a Customer Care Coordinator at Sword Health, you will: Provide exceptional customer service to clients and ensure their needs are met in a timely and professional manner; Manage and resolve customer complaints and inqui

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

As a Customer Support Rep at Clair, you will: Answer questions over phone, text, and email, acting as a first line of support to our users; Resolve customer inquiries and complaints in a timely and professional manner; Collaborate with team members to identify and implement process improvements; Mai

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc. Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions,

OfficeTeam - JobID: 02920-0013352110-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Resolve complaints and issues efficiently.

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

NYU Langone Hospital-Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island.The hospital facility is home to theKnapp Cardiac Care Center-an advanced heart disease diagnostic and treatment facility-as well as a modern ambulatory surgical pavilion with specialized ser

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Monitor and evaluate interactions across various communication channels, including calls, chats, and emails, to ensure professionalism, adherence to quality standards, and compliance with company policies.Deliver constructive feedback and coaching to team members, highlighting areas for improvement

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Customer Service Representative (CSR).Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels.This role requires empathy, professionalism, and the ability to h

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Waste Connections - 1927 Route 9 [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

Technical Customer Service Representative/h2pWork for one of the most respected names in the automotive and consumer electronics industry! This global supplier is seeking Technical Customer Service Representatives in Hauppauge, NY.This is a chance to join a newly formed team where you can make an im

Customer Service Representative.The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem.Must be willing to listen, learn, and resolve a

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

NYU Langone Hospital-Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island.The hospital facility is home to the Knapp Cardiac Care Center-an advanced heart disease diagnostic and treatment facility-as well as a modern ambulatory surgical pavilion with specialized se

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit.Join a company that dominates the products in their category 1 out of 3 being sold by th

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

NOTICE: The posting for local applicants only - is not for those applying for a global assignment and/or for employees working outside of Cipla's U.QA Specialist - Third Party Quality Assurance.Lead - Quality CMO & Vendor Quality Management, Due Diligence.Drive the strategic imperatives and operatio

Review and follow-up to consumer, family members and other providers' concerns / complaints.

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Customer Service Representative.We are looking for a Customer Service Representative to join our Major Appliance Service Company.This role requires excellent phone skills, basic computer knowledge, and the ability to handle customer inquiries efficiently.Answer customer calls and assist with inquiri

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Were on a mission to protect the people who power our communities.For over 60 years, our organization has partnered with unions, associations, and local groups across the U.Canada to provide critical life and supplemental insurance coverage always with integrity, care, and a focus on service.Now, w

Customer Service Representative.Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.And we're an innovation company accelerating the future of wh

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island.The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with speciali

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring customer

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Entry-Level Remote Customer Service Representative (Saskatchewan).We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions.In this role, you will handle

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.This position supports

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann