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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    17 hours ago
    $20–$30 hourly
    Full-time
    Downtown Jersey City, Jersey City

    Assistant Manager (Front-of-House) – Asian Restaurant | Jersey City, NJ Bilingual English/Chinese Preferred | Full-Time | 4,000 sq ft Full-Service Restaurant About the Company We are a fast-growing Asian fusion / Sichuan-American restaurant group with multiple large-format locations across New Jersey. Our Jersey City restaurant is a 4,000 sq ft full-service, high-volume operation with a full bar and a diverse customer base. We are seeking a Front-of-House Assistant Manager to support day-to-day operations. This is a FOH-only role — no kitchen management, no ordering, no inventory responsibilities. ⭐ Key Responsibilities (Front-of-House Only) • Support the General Manager with daily FOH operations, • Maintain strong hospitality standards and ensure excellent guest experience, • Handle customer questions, complaints, and service recovery, • Supervise FOH team members (hosts, servers, bussers, bar staff), • Assist with FOH opening and closing procedures, • Oversee dining room flow, table turns, cleanliness, and atmosphere, • Manage takeout & delivery pickup operations (UberEats), • Assist with POS, order accuracy, and cash handling, • Serve as the on-duty floor lead when GM is off-site, • ❌ This Role Does NOT Include (Important), • No back-of-house or kitchen management, • No ordering or supplier communication, • No inventory or food cost control, • No recruitment or onboarding responsibilities, • No staff training or scheduling, • No cooking or food prep, • ➡ This is a pure FOH leadership position., • ⭐ Qualifications, • 1+ year experience as Shift Leader, FOH Supervisor, Assistant Manager, or similar, • Strong communication and guest-service skills, • Reliable, professional, and comfortable in a fast-paced environment, • Ability to lead and support FOH staff, • Evening & weekend availability required, • Preferred / Bonus Skills (SEO Keywords Included), • Bilingual English/Chinese (Mandarin or Cantonese) – preferred but not required, • Experience in Asian cuisine, high-volume dining, or full-service restaurants, • Familiarity with bar operations is a plus, • Benefits, • Weekly pay, • Staff meal provided, • Stable and supportive work environment, • Growth path to General Manager, • Opportunity to work within an expanding multi-unit restaurant group, • ⭐ Schedule, • Full-time, • 5–6 days per week, • Evening & weekend shifts required

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  • Front Counter Server
    Front Counter Server
    13 days ago
    Part-time
    Manhattan, New York

    A front counter server typically works in a fast-paced food service environment, such as a restaurant, coffee shop, or fast food establishment. Their main responsibilities include: Greeting Customers: Welcoming customers as they arrive, taking their orders, and providing them with menus if applicable. Order Taking: Accurately taking food and drink orders from customers either in person or over the phone. Processing Payments: Handling cash, credit/debit cards, or other forms of payment and providing change or receipts. Serving Food and Beverages: Delivering prepared food and drinks to customers in a timely manner, ensuring it’s presented well and as ordered. Maintaining Cleanliness: Keeping the front counter area clean, organized, and well-stocked with necessary items (napkins, utensils, condiments, etc.). Customer Assistance: Addressing customer questions, special requests, or concerns, and ensuring overall satisfaction with the service. Coordinating with Kitchen Staff: Communicating orders to kitchen staff and ensuring correct preparation and timely delivery of meals. Handling Customer Complaints: Managing minor complaints or issues professionally, and escalating more significant concerns to a manager. Stocking Supplies: Replenishing front counter supplies like napkins, cups, straws, condiments, or baked goods as needed. The role requires excellent communication, multitasking abilities, and a friendly, customer-focused attitude. Depending on the establishment, some front counter servers may also be asked to help with food preparation or assist with other tasks when needed.

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  • Customer Service Manager
    Customer Service Manager
    1 month ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    1 month ago
    $15–$20 hourly
    Full-time
    Journal Square, Jersey City

    Join our team of passionate hospitality professionals! We’re looking for a dedicated Store Manager to lead our front-of-house team and uphold the highest standards of service, cleanliness, and professionalism. This is a hands-on role for someone who leads by example and thrives in a fast-paced, team-oriented environment. Bilingual English/Spanish speaker. What You’ll Do: Leadership & Standards • Be the example — maintain professionalism, positive energy, and a polished appearance (hair neat, non-slip shoes required, no sandals)., • Keep the location spotless, including bathrooms and guest areas., • Motivate the team to complete their daily responsibilities and uphold company standards., • Be available during peak hours (Thursday–Saturday)., • Oversee all cashiers, servers, and drivers — scheduling, performance, and attendance., • Review staff clock-ins/outs and coordinate with the Assistant Manager on driver hours and tip tracking., • Interview, hire, and train new staff members., • Ensure every team member signs and submits the employee handbook to Paola or Cris., • Train new team members in service, cashier operations, and delivery procedures., • Maintain consistent drink and food quality from the team., • Lead a warm, welcoming environment where every guest feels valued., • Ensure staff greet guests, promote specials, and thank customers as they leave., • Handle customer complaints, refunds, and system issues., • Manage refunds on Clover, Uber Eats, Grubhub, and DoorDash, and notify Paola if website refunds are needed., • Coordinate catering orders — all catering requests go through you., • Keep menus and modifiers up to date on Clover and Otter., • Conduct inventory on the first Wednesday of every month (beer, alcohol, soda, supplies)., • Submit weekly reports on staff performance, service flow, and delivery capacity., • Manage supply orders (soda, take-out, cleaning)., • Troubleshoot POS, printer, or system issues as they arise., • 2+ years of experience in restaurant or hospitality management., • Strong leadership and communication skills., • Solid understanding of POS systems (Clover, Toast, or similar)., • Ability to manage multiple priorities during peak times., • Hands-on attitude — willing to train, support, and work alongside the team., • Full-time position., • Competitive salary based on experience., • Weekly pay and room for growth within a fast-growing hospitality group.

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