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If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Title: Outreach Executive I Company: Oak Street Health Role Description: The Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health. Outreach Executives will work very closely with their Outreach Managers, Outreach Directors, and Community Relationship Managers to help drive new patient growth locally in their assigned territory. Core Responsibilities: • Sales, • Generating leads by effectively engaging Medicare senior community through event execution and local community outreach, • Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives, • Prospecting and cold calling to prospects & new leads assigned to you. Additional new channels of leads that are assigned to you may come from:, • Leads driven through Digital channels, • Leads generated by other Outreach Executives, • Nurturing prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking, • Collaborating with your Community Relationship Manager (CRM), other OEs, and your Outreach Manager/Outreach Director to drive lead generation with local community members or Insurance Agents (IAs), • Relationship Management, • Maintaining consistent touchpoints with prospects to continuously engage prospects to drive new patient growth in assigned territory, • Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems, • Acting as point of contact for both the clinical team/center team if center staff have any questions about the patient, • Resolving any concerns & complaints new prospects & patients may have about Oak Street Health by working with prospect to understand the concern or directing the prospect or patient to another Oak Street employee, • Other duties as assigned What we're looking for: • Ability to quickly connect and influence the right people, • Comfortable with navigating external barriers to create a positive experience, • Ability to manage priorities simultaneously, • Team player and contributor to the overall effectiveness of the team, • Sales and/or healthcare experience a plus, • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary), • US work authorization Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on ___. We anticipate the application window for this opening will close on: 06/29/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’ promote-from-within philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week training. This position’s typical schedule is 44 hours per week, which may include evenings and/or weekends. During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store. Through the course of the program, you will learn all operations, clients, and internal strategy, allowing you to understand the significant part you’ll play in the team’s success. You will grow the company’s market share by selling to large, commercial users such as painting contractors, purchasing agents, manufacturers, and other commercial users who need large volumes of our high-quality products. Our training experience provides you with all the skills necessary for a successful career in management and professional sales. After you complete the training program, you can count on a career trajectory with a clear beginning and an open end – meaning you shape your future! What you will gain: Limitless Career Opportunities This structured program provides the support you need, including formal discussions to review your objectives & development Leadership Development You’ll develop the foundation for what it takes to become a successful leader in our organization We’ll teach you how to excel at customer service, sales, and marketing, finance, and operations Professional Networking You will also get out into the community and establish relationships essential to growing our business - and your success. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at ___. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. • Complete training consistent with established program, • Support business strategies to increase sales and optimize profitability, • Ensure high levels of customers satisfaction through excellent service, • Build and maintain knowledge of all products to ensure effective customer recommendations, • Build positive relationships with wholesale and retail customers, • Complete store administration, • Ensure compliance with policies and procedures including safety, loss prevention, and security, • Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays, • Support employee training, development, performance management, and corrective action, • Respond to and resolve any customer and/or employee complaints, • Partner with Store Manager to make outside sales calls to increase market shareMinimum Requirements:, • Must be at least eighteen (18) years of age, • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, • Must have a valid, unrestricted Driver’s License, • Must have at least a bachelor's degree by the start of this development program, • Have at least one (1) year experience working in a retail, sales, or customer service position, • Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams, • Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc., • Have previous work experience selling paint and paint related products, • Have work experience using timekeeping and/or customer relationship management ("CRM") systems, • Willingness to relocate for future job opportunities, • Ability to read, write, comprehend, and communicate in more than one language, • Ability to read, write, comprehend, and communicate in Spanish #SHWEarlyTalent

The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’ promote-from-within philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week training. This position’s typical schedule is 44 hours per week, which may include evenings and/or weekends. During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store. Through the course of the program, you will learn all operations, clients, and internal strategy, allowing you to understand the significant part you’ll play in the team’s success. You will grow the company’s market share by selling to large, commercial users such as painting contractors, purchasing agents, manufacturers, and other commercial users who need large volumes of our high-quality products. Our training experience provides you with all the skills necessary for a successful career in management and professional sales. After you complete the training program, you can count on a career trajectory with a clear beginning and an open end – meaning you shape your future! What you will gain: Limitless Career Opportunities This structured program provides the support you need, including formal discussions to review your objectives & development Leadership Development You’ll develop the foundation for what it takes to become a successful leader in our organization We’ll teach you how to excel at customer service, sales, and marketing, finance, and operations Professional Networking You will also get out into the community and establish relationships essential to growing our business - and your success. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at ___. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. • Complete training consistent with established program, • Support business strategies to increase sales and optimize profitability, • Ensure high levels of customers satisfaction through excellent service, • Build and maintain knowledge of all products to ensure effective customer recommendations, • Build positive relationships with wholesale and retail customers, • Complete store administration, • Ensure compliance with policies and procedures including safety, loss prevention, and security, • Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays, • Support employee training, development, performance management, and corrective action, • Respond to and resolve any customer and/or employee complaints, • Partner with Store Manager to make outside sales calls to increase market shareMinimum Requirements:, • Must be at least eighteen (18) years of age, • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, • Must have a valid, unrestricted Driver’s License, • Must have at least a bachelor's degree by the start of this development program, • Have at least one (1) year experience working in a retail, sales, or customer service position, • Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams, • Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc., • Have previous work experience selling paint and paint related products, • Have work experience using timekeeping and/or customer relationship management ("CRM") systems, • Willingness to relocate for future job opportunities, • Ability to read, write, comprehend, and communicate in more than one language, • Ability to read, write, comprehend, and communicate in Spanish #SHWEarlyTalent

The Sherwin-Williams Floorcovering Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Floorcovering Facility Management or Sales Representative role in 18-24 months. With Sherwin-Williams’ promote-from-within philosophy, you will have the opportunity to progress into a Floorcovering Operations Manager or Field Technician position upon successfully completing the initial 8-to-12-week training. With a national footprint, Sherwin Williams Floorcovering serves professional clients in all major markets throughout the United States. This provides you with career flexibility and consistent growth opportunities. Click ___ to learn more about our Floorcovering Division and the services we provide to our customers across the country! This position’s typical schedule is 44 hours per week, which may include evenings and/or weekends. Upon successful completion of the Floorcovering Management & Sales Training Program, candidates will be placed into either a Floorcovering Operations Manager or Floorcovering Field Technician position in one of the following states: • Connecticut, • Maine, • Massachusetts, • New Hampshire, • New Jersey, • New York Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 – Online Application Find the role(s) that interest you on our Careers page: ___ Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at ___. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. • Complete training consistent with established program, • Support business strategies to increase sales and optimize profitability, • Ensure high levels of customers satisfaction through excellent service, • Build and maintain knowledge of all products to ensure effective customer recommendations, • Build positive relationships with wholesale and retail customers, • Complete store administration, • Ensure compliance with policies and procedures including safety, loss prevention, and security, • Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays, • Support employee training, development, performance management, and corrective action, • Respond to and resolve any customer and/or employee complaints, • Partner with Store Manager to make outside sales calls to increase market shareMinimum Requirements:, • Must be at least eighteen (18) years of age, • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future, • Must have a valid, unrestricted Driver’s License, • Must have at least a bachelor's degree by the start of this development program, • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionPreferred Qualifications:, • Have at least one (1) year experience working in a retail, sales, or customer service position, • Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams, • Have previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc., • Have previous work experience selling floorcovering and/or floorcovering products, • Have work experience using timekeeping and/or customer relationship management ("CRM") systems, • Willingness to relocate for future job opportunities, • Ability to read, write, comprehend, and communicate in more than one language, • Ability to read, write, comprehend, and communicate in Spanish #SHWEarlyTalent

Job Description Responsibilities: 1. Assist in day to day operations of the Showroom., 2. Provide exceptional customer experience to all scheduled appointments and walk-ins., 3. Greeting and directing visitors, answering phone inquiries in a courteous, professional manner., 4. Answering customer questions, providing information, taking and processing orders and addressing complaints., 5. Maintain professional communication with customers and maintain a high level of customer satisfaction., 6. Make follow up phone calls with consumers & business partners., 7. Plan routes and meet delivery schedules., 8. Ensure office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times., 9. Occasionally travel off-site to deliver goods as required., 10. Ensure the confidentiality and security of files and filing systems., 11. Prepare accurate and timely, weekly and monthly reports, maintain an updated inventory and complete stock counts and submit the yearly corresponding reports at the end of year., 12. Maintain clear record of warehouse register, warehouse inspection reports, spot checks reports, discrepancy reports, disposal documentation, delivery reports, waybills, store releases, stock cards, etc., 13. Assist the Showroom Manager in placing sample orders for sales team., 14. Support Showroom Manager in planning, organizing and executing all Showroom events., 15. Merchandise displays and ensure brand standards are maintained within the Showroom., 16. Be responsible for account checking and follow up bill payments., 17. Perform other duties and responsibilities as assigned. Requirements: 1. University degree holder in any discipline., 2. Minimum 2 years of relevant experience in the stone\cabinet industry., 3. Strong reporting, presentation, and analytical skills. Mature, detail-oriented, proactive, and capable of working under minimal supervision., 4. Strong interpersonal and communication skills, with proven ability to lead, supervise, and develop teams. Company DescriptionLinnstone is the leading supplier of high-quality premium quartz surfaces for residential and commercial applications with product ranges including kitchen countertops, bathroom vanities, splashbacks, wall panels, floorings, table tops and other interior surfaces. Linnstone maintains distribution centers across the United States and Australia. Linnstone prides itself on its ongoing commitment to research & development, innovation, customer service and high quality standards. Linnstone Quartz Surfaces are featured of promising enduring beauty, style, and strength, and have exceptional properties of impervious to stains, scratches and cracks, and highly heat and cold resistant. Our designers combine strong backgrounds in fine arts and advanced knowledge of modern production lines with experience to create designs with long-lasting beauty.Linnstone is the leading supplier of high-quality premium quartz surfaces for residential and commercial applications with product ranges including kitchen countertops, bathroom vanities, splashbacks, wall panels, floorings, table tops and other interior surfaces. Linnstone maintains distribution centers across the United States and Australia. Linnstone prides itself on its ongoing commitment to research & development, innovation, customer service and high quality standards. Linnstone Quartz Surfaces are featured of promising enduring beauty, style, and strength, and have exceptional properties of impervious to stains, scratches and cracks, and highly heat and cold resistant. Our designers combine strong backgrounds in fine arts and advanced knowledge of modern production lines with experience to create designs with long-lasting beauty.

Job description: Position Overview We are seeking a Director of Quality to lead its quality management systems across casting, machining, and assembly operations. This leadership role is critical to ensuring compliance with industry regulations, driving continuous improvement, and maintaining the highest standards of quality in production. Key Responsibilities • Develop, implement, and maintain a robust Quality Management System (QMS) aligned with AS9100, ISO 9001, and Nadcap standards., • Lead internal and external audits, customer quality interactions, and regulatory compliance initiatives., • Oversee dimensional and metallurgical inspection processes, including CMM, GD&T, and non-destructive testing., • Drive root cause analysis and implement corrective and preventive actions (RCCM, 8D, CAPA)., • Manage all First Article Inspection (FAI) and PPAP/APQP activities, including documentation under AS9012 and AS13002., • Collaborate with cross-functional teams (engineering, operations, supply chain) to improve process capability and product quality., • Analyze quality KPIs and initiate continuous improvement programs to reduce scrap, rework, and customer complaints., • Mentor and develop a high-performing team of quality engineers, inspectors, and technicians. Qualifications • Bachelor’s degree in Engineering or a related technical field required; advanced degree a plus., • Minimum of 10 years of progressive quality leadership experience in aerospace, defense, or high-precision manufacturing., • Extensive knowledge of quality standards and regulatory frameworks: AS9100, ISO 9001, Nadcap, ITAR., • Experience managing audits and customer approvals (e.g., Boeing, Lockheed, Raytheon, Honeywell)., • Strong background in metrology, GD&T, and non-destructive testing., • Familiar with lean manufacturing, Six Sigma methodologies, and ERP systems. Compensation & Benefits • Competitive salary and executive-level benefits package., • Long-term growth opportunity within a stable and highly respected organization., • Role is on-site and not eligible for remote work. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance

Director of Quality Assurance @ Global Cosmetics Innovation Hub About the Company Join a powerhouse in the global beauty and wellness industry. Headquartered in APAC with a rapidly expanding global footprint, we are a premier partner to over 100+ of the world’s most prestigious cosmetic and skincare brands. We are currently in a high-velocity growth phase, having quadrupled (4x) our operations in recent years. As we continue to scale, we are seeking a Director of Quality Assurance who thrives in a fast-paced, high-growth environment and is ready to lead a world-class quality organization. Role Overview • Title: Director of Quality Assurance, • Reporting Line: to Chief Quality & Regulatory Officer (CQRO), • Department: Quality Assurance, • Location: Near Little fall, NJ, • Pay: Base Upto $150,000 + bonus+ Full benefits (Negotiable), • Full onsite The Director of Quality Assurance is a pivotal leadership position responsible for steering global quality systems and ensuring total regulatory compliance across our expanding manufacturing footprints. Reporting to the Chief Quality & Regulatory Officer, you will oversee the integrity of manufacturing, laboratory, and warehouse operations, focusing specifically on FDA-regulated cosmetics, OTC drugs, and medical devices. You will lead a multidisciplinary team to manage the full product life cycle while maintaining a culture of continuous improvement through robust CAPA and global audit programs. Key Responsibilities • Strategic Leadership: Partner with the Chief Quality & Regulatory Officer to align quality objectives with global business goals and 4x growth scaling strategies., • Regulatory Stewardship: Serve as the primary guardian for compliance with FDA, TGA/PICS, EPA, and OSHA standards, with a core focus on ISO 22716 (Cosmetic GMP) and ISO 13485., • Investigation & Resolution: Direct comprehensive investigations into non-conformances (NC), product complaints, and out-of-specification (OOS) results; architect and implement sustainable Corrective and Preventive Actions (CAPA)., • Batch Release & Disposition: Oversee the review and authorization of raw materials, bulk intermediates, and finished goods, maintaining "Authorized Person" (AP) status for final product disposition., • Validation & Stability: Lead the process validation lifecycle and manage specialized drug stability programs, bulk hold studies, and product compatibility testing., • Technical Documentation & Change Control: Manage the master repository for SOPs, ERP data, and batch records; oversee the formal Change Control process for all modifications to specifications across 100+ unique brand requirements., • Operational Integration: Collaborate with Production, Process Engineering, and Supply Chain to ensure in-process activities conform to stringent safety and quality specifications., • Team Leadership: Mentor and supervise a diverse Quality team, ensuring technical excellence and audit-readiness across all shifts and departments. Candidate Requirements • Educational Background: Minimum of a Bachelor’s degree in Life Sciences (Chemistry, Biology, Microbiology) or a related Science/Engineering field., • Industry Expertise: A minimum of 5–8 years of progressive leadership experience specifically within Cosmetic, Pharmaceutical, or Medical Device manufacturing., • Global Mindset: Experience working within an international organization (specifically involving APAC or global HQ structures) is a significant advantage., • Technical Proficiency: Advanced skills in data analysis, specification development, and technical writing. Experience with ERP systems in a high-volume manufacturing setting is essential., • Auditing & Inspection: Demonstrated success in navigating FDA/regulatory audits and managing on-site quality inspections for global brand partners., • Physical Requirements: Ability to navigate a manufacturing/warehouse environment and occasionally lift or carry up to 15 lbs., • Comfortable with Full onsite work to lead a team

The attorney will work on a variety of pharmaceutical and medical device product liability matters and be responsible for day-to-day management of their assigned caseload. Daily responsibilities include pre-filing investigation and record review, statute of limitations and case evaluation, preparation of complaints and discovery responses, and settlement processing. This position involves significant daily contact with clients, management of paralegal/support staff, and regular contact with outside attorneys (referring/co-counsel, defense counsel, etc.). Desired Skills and Experience The ideal candidate must possess the following attributes: • J.D. degree from an ABA-accredited law school, • Admitted to practice law in New Jersey and in good standing, • 1-3 years of experience in mass tort, products liability, or personal injury cases, • Experience with patient medical records and medical terminology, • Excellent communication skills, • Strong legal research and writing abilities, • Demonstrated ability to multitask several time-critical projects under tight deadlines, • Demonstrated ability and desire to work on matters beyond regular business hours, • Demonstrated ability to work independently with minimal supervision, • Superior problem-solving skills and strong attention to detail, • Commitment to upholding the rules of ethics and professional conduct, • Professional, collegial and friendly demeanor, • Admitted to practice law in New York and/or New Jersey

Pay: $120,000.00 - $160,000.00 per year Why This Is a Great Opportunity • Join a respected New Jersey firm handling high-impact matters for municipalities and public agencies, • Work on sophisticated eminent domain/condemnation cases from acquisition strategy through litigation, • Strong compensation plus an excellent benefits package (including an onsite gym), • Meaningful, community-facing work with visible outcomes across New Jersey, • Limited hybrid flexibility may be available for the right attorney Location: Roseland, NJ (primarily on-site, with limited hybrid flexibility considered) Note: Must be admitted to the New Jersey Bar and have 3+ years of relevant eminent domain/condemnation experience representing governmental entities. About Our Client Our client is a well-established New Jersey law firm known for its work at the intersection of public and private sector matters, advising municipalities and other public agencies across the state. They are collaborative, quality-driven, and committed to mentoring strong attorneys who want to build a long-term practice in New Jersey. Job Description • Advise municipalities and public agencies on the lawful exercise of eminent domain authority in New Jersey, • Draft and review acquisition documents, including purchase and sale agreements and related conveyance materials, • Prepare condemnation complaints and supporting documents through filing and case progression, • Analyze title issues, property valuation materials, and tenant relocation considerations, • Draft and respond to legal briefs and motion practice in eminent domain litigation, • Coordinate with stakeholders and maintain clear, professional client communication throughout matters, • Support hearings and case proceedings; opportunity to gain additional litigation exposure as needed Qualifications • Admission to the New Jersey Bar (in good standing), • 3+ years of experience in eminent domain/condemnation and public agency representation in NJ, • Strong legal writing, drafting, and negotiation skills, • Confident communicator with a client-service mindset, • Experience with condemnation commissioners’ hearings and or trials is a plus, not required Why You’ll Love Working Here • Supportive team environment with a strong reputation statewide, • Interesting public-sector work with real impact on communities, • High-quality benefits and resources that make day-to-day work easier, • Long-term growth opportunity for an attorney who wants to specialize and become a go-to advisor in this space JPC-648 Job Type: Full-time Benefits: • Dental insurance, • Paid time off, • Retirement plan, • Vision insurance

Job Description We are looking for a competent Restaurant Server to take and deliver orders. You’ll be the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers. Responsibilities • Prepare restaurant tables with special attention to sanitation and order, • Attend to customers upon entrance, • Present restaurant menus and help customers select food/beverages, • Take and serve orders, • Answer questions or make recommendations for complementary products, • Collaborate with other restaurant servers and kitchen/bar staff, • Deal with complaints or problems with a positive attitude, • Proven restaurant serving or waitering experience, • Hands-on experience in cashier duties, • Attention to cleanliness and safety, • Patience and customer-oriented approach, • Excellent people skills with a friendly attitude, • Responsible and trustworthy, • High school diploma is a plus but not required Pay: $10.00/hr + tips Benefits: • Employee discount, • Flexible schedule, • Rewards based on performance, • Opportunities for growth, • Bar, • 10 hour shift, • 12 hour shift, • 8 hour shift, • Day shift, • Evening shift, • Full Service Servers: 1 year (Preferred), • English (Required), • Spanish a plus

Job Title: Game Day Event Staff - International Soccer Company: BEST Crowd Management Location: East Rutherford, NJ Pay: $22.00 / hr Job Type: Part-time Summary: Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff Member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service. Responsibilities: • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs., • Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned., • Monitor event areas to ensure cleanliness, organization, and compliance with venue policies., • Answer questions and provide information about the event, facilities, and amenities to guests., • Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits., • Address guest inquiries, complaints, or issues promptly and professionally., • Collaborate with event staff, vendors, and team members to ensure smooth event operations., • Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees., • Be at least 18 years old (age requirements may vary depending on local regulations)., • Hold a high school diploma or equivalent (some college education is preferred)., • Previous experience in customer service, hospitality, or event-related roles is advantageous., • Excellent communication and interpersonal skills to interact effectively with diverse individuals., • Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations., • Flexibility to work evenings, weekends, and holidays based on event schedules., • Physical stamina to stand, walk, and engage in physical activities for extended periods., • Enjoy competitive pay based on your experience and qualifications., • Take advantage of opportunities for career growth and advancement within the company., • Enhance your skills and knowledge through training and development programs., • Benefit from flexible scheduling options to accommodate your personal needs., • Be part of a positive and supportive work environment that values diversity and inclusion. EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment. License #106-5804

Job Description Boise Cascade Company has been in the business of manufacturing wood products and distributing building materials for over half a century. We are one of the largest producers of engineered wood products and plywood in North America and a leading U.S. wholesale distributor of building materials. Because our business is built on relationships, our associates are critical to our success. We are committed to investing in them and that is why we offer a comprehensive benefits package designed to have a positive impact on all areas on your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. Please review the responsibilities and needed qualifications below and apply today! Boise Cascade has an exciting opening for a Truck Driver! Please review the responsibilities and needed qualifications below and apply today! Responsibilities Truck drivers deliver and distribute building products to assigned customers. Ensure safe loading, handling, and transportation of materials and heavy cargo. Drive truck to destination applying commercial driving regulations and skill in maneuvering vehicle in difficult situations. Complete necessary paper work and relay any customer questions or complaints to supervisor. Inspect truck for any defects or problems that might arise after and after trips and submit reports indicating truck condition. Maintain vehicle in safe operating condition including service with fuel, oil, and water. Maintain logs and records according to D.O.T. regulations. Assist associates in loading and unloading trucks or building loads as needed. Secure cargo for transit. Maintain a clean truck. Maintain good housekeeping in work area. Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process improvement. Perform other duties and responsibilities as assigned. Qualifications Basic Qualifications: HS Diploma, GED or two (2) years equivalent work experience. Must have a valid Class A commercial driver's license (CDL) and possess the ability to safely operate transportation equipment in city roadways (i.e., tractor/trailer combinations). Two (2) years truck driving experience required. Must have experience driving a flatbed with a Moffit and handling product with a Moffit lift. Must have working knowledge of DOT regulations and meet BC driver qualifications. Performs duties in all weather conditions. Preferred Qualifications: Flatbed experience preferred. Knowledge of building products and forklift experience a plus. Our Benefits • Medical + Dental + Vision, • Flexible Spending Accounts + HRA, • 401(k) Retirement Savings, • Annual Incentives, • Paid Time Off (20/yr) and holidays (10/yr), • Paid Parental Leave

Job Description Crumbl Cookies - Store Manager Bergen Town Center Paramus New Jersey Come be a part of the Crumbl Cookies expansion across New Jersey! Benefits and Compensation • Fun, energetic and upbeat atmosphere, • Substantial opportunity for career growth (as Crumbl continues to grow in NJ and neighboring states), • Ongoing career/leadership development program with a path to future Franchise ownership, • Competitive and transparent compensation plan, • $60,000 base salary plus bonuses, • 401K, • Sundays Off, • Paid Time Off, • Sick Time Who are we looking for? If you are an experienced leader, who excels at creating creating raving fans through customer service and operational excellence, then this opportunity is right for you. Crumbl Cookies is the fastest growing bakery in America, serving what is widely considered to be the best gourmet cookies in the world! We are looking for the right additions to our leadership team, that can maintain the best-in-class products and customer service that Crumbl is known for, while also maintaining a work environment that our staff takes pride in being a part of. Crumbl is a fun and upbeat atmosphere that requires responsible and talented leaders that thrive in running efficient store operations, engaging and inspiring staff, delivering world class service, creating raving fans, and maintaining incredible cookie quality. We accept nothing but the best from ourselves for our customers and our staff. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect. Crumbl is rapidly opening new stores in multiple locations, and constantly developing and promoting talent, so there is tremendous opportunity to move up in the organization. A leadership role within the Crumbl family is a genuine career opportunity. Franchise owners put a heavy priority on providing best-in-class compensation for all leadership levels, as well as continuing to provide opportunities to grow and develop leadership skills. The rapid expansion of Crumbl Cookies in NJ will provide existing leaders with the opportunity to continue taking next steps in their careers, and may lead to future partnerships with the owners on future locations. Essential Role FunctionsLeadership & Management | People Development | Operations | Raving Fans Service | Communication | Attention to Detail | Technology Implementation | Cleanliness & Tidiness • LEADERSHIP & MANAGEMENT: Lead the team in working together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"., • PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current roles, as well as roles they may grow into in the near future. This includes maintaining training standards and systems for newly hired staff, as well as ongoing coaching for all staff, to ensure proper procedures are maintained., • OPERATIONS: Support the general manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, schedule management, quality control, adherence to policies and systems, facilities and equipment management, etc., • RAVING FANS SERVICE: Stay on top of customer reviews and make any necessary corrections to ensure a world class customer experience. Handle any complaints or customer issues with the upmost professionalism and ensure the reputation of the brand and store stays pristine., • STORE METRICS & NEW CUSTOMER AQUSITION: Stay keenly aware at all times of the key performance indicators (KPI's) that are measured and prioritized by Crumbl and the management team. Ensure that these targets are all met/exceeded. These KPI's include average ticket times for each order, average time spent out-of-stock of any menu items, and several other metrics scored by customers within the Crumbl customer app., • TECHNOLOGICAL APTITUDE: Confidently be able to use email, chat applications (slack, etc), apple products (point of sale ipads), shared spreadsheet programs (mainly google sheets), and several applications. We expect all leaders to either be familiar with these common applications, or be well versed enough in similar tools to be able to quickly learn and deploy these and several other leadership tools., • CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe environment. All leaders are responsible for ensuring the lobby as well as all stations and baking equipment, are clean, sanitary and orderly beyond company and state requirements at all times., • FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Make immediate corrections to any staff using any equipment in any way that could be unsafe or lead to equipment damage. Communicate promptly to management to initiate repairs if needed. Role Qualifications Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People & Excellence • CHARACTER: Strong moral compass and the ability to manage a very large and diverse crew fairly. See the good in everyone while also firmly holding staff accountable., • WORK-ETHIC: Lead from the front. Our entire management team is actively involved in the operation of the store during each shift., • CULTURAL FIT: A high-energy team player that enjoys working with a leadership team, rather than needing to be "the boss". Willing to take constructive criticism., • EXPERIENCE: Preferably 1-2 years of leadership/management experience managing a large staff, including the management of other leaders., • EDUCATION: Formal education is a positive factor, but applicable experience will be prioritized over a degree or diploma., • COMMITMENT TO EXCELLENCE: Takes pride in delivering a best-in-class experience to customers and staff. Enjoys serving and adding value to others. We believe InThe value of people • We treat our customers like gold, and recognize that their loyalty and passion for Crumbl Cookies is what drives the business., • We see the potential in every staff member, and strive to help them develop skills and habits that will help them throughout their entire life., • We treat each other with respect at all times, and ensure that we all work as a team to make the workplace a fun environment that we are all proud of.Character, Values & Excellence, • We have high integrity and character, which builds an unbreakable level of trust., • We are excellence driven, paying attention to every detail., • We pride ourselves on our teamwork and our ability to do more by working together.Living Life, Inspiring, & Having Fun! Upon being hired, in order to ensure you are successful in the role of General Manager, a 30 day training period will take place to ensure you meet and exceed in the job requirements of a General Manager. This training period will involve shadowing other management, learning all system/policies/procedures and becoming personally proficient in all stations throughout the store, prior to managing any function/shift alone. Training compensation will be between $20 hour and upon completion of the 30 day training period, full General Manager compensation and benefits will begin. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Job Description Reporting to the Maintenance Supervisor or other Manager, the HVAC Mechanic “A” will lead the daily operation of the HVAC/R shop at the College. This position will be responsible for the ongoing temperature control and comfort of the heating and cooling systems at the College to support academic, lab, administrative, and specialized HVAC/R systems. POSITION SUMMARY Responsibilities include, but are not limited to: • Installs, operates, maintains, and repairs complex HVAC/R systems including water and oil pumps, water analysis and chemical treatment systems, air compressors, pneumatic, electrical and mechanical controls, refrigeration, heating, cooling and ventilating equipment, filters, condensers, cooling towers, evaporators, and heat exchangers., • Responds to HVAC system complaints, performs troubleshooting of systems and provides feedback to Supervisors and Managers on progress., • Plans and performs preventative maintenance tasks for College HVAC/R systems to optimize system performance and energy efficiency., • Installs electric power, piping, controls and duct work to replace, maintain or to install new equipment., • Maintains logs, checklists, and prepares written reports to Supervisor, as appropriate., • Enters information into the College’s Computerized Maintenance Management System (CMMS) to document all work, parts used, system conditions, hours worked, and leverages system data., • Ensures compliance with all safety standards, buildings codes, and environmental regulations., • Leverages Building Automation and Building Management Systems (BAS/BMS) to prioritize, document, and improve system performance and facility comfort., • Monitor and oversee College and contractor staff, as needed., • Attends training sessions and meetings to stay current on all trade, College, and regulatory requirements, • Maintains the cleanliness and orderliness of department spaces., • Prepares list of materials required to maintain inventory and complete projects., • Must respond to emergencies and maintenance tasks, as required, which may include working off-hours or holidays., • Reports to the College during closures and assists with snow and ice clearing operations, as needed., • Performs any other duties or task as may be assigned. SPECIAL SKILLS AND QUALIFICATIONS Education: High School diploma or equivalent required. Vocational School education or an appropriate apprenticeship preferred. Completion of a Journeyman level training program in HVAC/R or associate’s degree in HVAC/R Experience: • Minimum of Six years’ experience maintaining and repairing sophisticated commercial and industrial air conditioning systems including electric/pneumatic controls, fume hoods, high capacity centrifugal refrigeration equipment and roof top units., • Must be EPA Certified Universal Technician in accordance with Section 608 to handle CFCs, HCFCs, and HFCs, • Must have NJ Blue Seal Refrigeration, • Additional state or local licenses and certifications is a plus, • Experience working in an inclusive, collaborative, and respectful team setting. Knowledge, Skills and Abilities: • Demonstrates knowledge of facility operations, maintenance, and industry standards., • Knowledge of power and hand tools, chemical handing procedures, and associated safety protocols., • Knowledge of computerized building automation systems and building managements systems., • Proficiency with Microsoft Office Suite and Google business suite experience preferred., • Provides excellent customer service to students, faculty, and staff., • Excellent organizational, prioritization, time management, and communication skills., • Experience with computerized maintenance management systems (CMMS) preferred., • Interprets and understands blueprints, schematics, wiring diagrams, and layouts., • Reviews projects and capital improvement scopes of work to identify opportunities for improvement., • Prolonged periods walking, standing, bending, stretching, pushing, pulling, climbing ladders, or kneeling on uneven surfaces, • Physically able to operate powered equipment and tools, • Must be able to lift up to 50 pounds at a time, • Able to work in unconditioned, noisy, dimly light, confined, and odorous spaces, including the ability to work in variable and sometimes extreme weather conditions such as rain, snow, storms, heat, cold, and other weather indigenous to the area, • Must be able to wear personal protective equipment (PPE) for prolonged periods of time, • Must be able to climb a ladder and work at heights for extended periods of time Salary and Benefits • Annual Salary is $65,000-$80,000, • NJ Educator's Health Plan with Free Dental and Vision. NJ State Pension Plan., • 13 vacation days, 15 sick days, 4 personal days, 2 floating holidays, 3 Partial Sick Days, all designated holidays and 5 non-designated holidays a year. Bergen Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionAbout This Role: The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Willowbrook Mall studio location.What you'll be doing as Store Manager: • Customer Experience:, • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. Training + Development:, • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.Experience we're looking for:, • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • You make a commitment and stick to it! Studio Management Full-Time Benefits & Perks:, • Compensation: The anticipated annual base salary for this position is $65,000- $75,000., • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Job DescriptionWorking with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop?s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided. Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. QUALIFICATIONS* Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate?s or accredited bachelor?s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per

Job DescriptionWorking with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop?s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided. Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. QUALIFICATIONS* Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate?s or accredited bachelor?s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per

Job DescriptionWorking with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop?s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided. Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. QUALIFICATIONS* Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate?s or accredited bachelor?s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per

Job DescriptionWorking with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop?s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided. Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. QUALIFICATIONS* Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate?s or accredited bachelor?s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per

Job DescriptionWorking with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop?s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided. Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. QUALIFICATIONS* Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate?s or accredited bachelor?s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per

Job DescriptionWorking with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop?s unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities. Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in?class guest service is consistently provided. Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked. Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct. Adhere to all opening and closing procedures. QUALIFICATIONS* Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate?s or accredited bachelor?s degree with an emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. KEY JOB SKILLS AND ABILITIES Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred. Achieve objectives in a fast-paced, rapidly changing environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) computer system. Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills. Complete required paperwork properly. Carry out instructions furnished in written, oral or diagram form. Execute financial tasks in strict accordance with company policy. Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability. Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver. Be reliable and trustworthy; always use good judgment. Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per

Job Description A Retail Assistant Manager, or Assistant Store Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members. Assist the store manager in realizing or exceeding determined sales plans and target metric objectives Ensure consistent execution of company’s marketing and visual presentation Set up advertising displays and arrange merchandise on counter or tables to promote sales Train staff on how to drive sales through consistent development of product knowledge and customer service standards Ensure compliance to policies and procedures and report concerns to senior management Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork Required Qualifications: • 2 years of demonstrated consistent retail sales/customer service experience (fashion/apparel retail experience preferred), • Experience in an Assistant Store Manager, Store Manager, or Team Supervisor role, • Excellent leadership skills and the ability to work with teams, • Good communication and interpersonal skills towards customers, staff members and store managers, • Open availability (Opening and/or closing shifts, weekends, Holiday seasons), • Must have a reliable mode of transportation upon first date of employment to complete trips to the Bank to submit deposits, • Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance, • Ability to lift heavy merchandise, walk and stand for long hours

Assist customers with their questions, problems and complaints. A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manag

Job Description Cook ROLE PURPOSE To prepare a wide variety of foods according to recipe requirements and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Fridays food safety and quality standards. KEY RESPONSIBILITIES & ACCOUNTABILITIES * Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation guidelines. * Complies with all food safety rules, laws, protocols, and standards. * Places expo-ready food in the window using the appropriate zoning standards. * Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product. * Keeps entire kitchen clean; stocks and sets up rotation. * Keeps prepared food continuously moving out of the kitchen. * Communicates ticket times and potential problems with the service staff, kitchen staff and Managers. * Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily. * Assists with Line Checks and ensures every product on assigned station is within sensitivity guidelines and adheres to food safety standards. * Requisitions products on a timely basis. Operates and maintains equipment properly. * Cleans and sanitizes throughout the shift. * Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products as appropriate. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. KEY DECISIONS Influences: * Guest Experience * Following and enforcement of standards of cleanliness and presentation * Management of inventory MEASURES OF SUCCESS * Consistently fulfill the Key Responsibilities and Accountabilities above * Guest satisfaction scores * Food quality and cost * Cleanliness and sanitation QUALIFICATION REQUIREMENTS * Must be able to perform multiple tasks, while maintaining standards in a high volume, fast-paced environment * Must produce items exactly according to recipe to ensure Guest satisfaction and control food costs in a high volume, fast-paced environment * Must follow food handling and sanitation procedures to control food costs and ensure overall safety * Must be able to read Guest orders * Must be able to hear kitchen, window person and/or Manager requests in the midst of loud background noise * Must be able to stand, move and walk for entire shift * Must be able to bend and stoop frequently * Must be able to lift and carry sacks and cases of up to 70 lbs., up to 20 times per shift: places these items on high shelves and in walk-in freezers * Must be able to work frequently in a hot and damp environment * Must be able to occasionally work in extreme cold temperatures in walk in freezer * Must be able to use hands 99% of the time COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service. • Understands how their role impacts the Guest., • Displays a caring attitude towards Guests., • Contributes to the Guest experience through knowledge of job and products., • Demonstrates a service attitude by providing support to those who are directly serving the Guest., • Handles special requests in a responsive and positive way., • Utilizes customer feedback to provide a better Guest experience. COMMUNICATION – Keeps the lines of communication positive, open and productive. • Pays close attention to Guests' and coworkers’ special requests to ensure accuracy., • Responds positively to conflict situations and works to find appropriate solutions., • Keeps interaction positive and productive; avoids conveying negative messages., • Shares information with others to raise awareness of potential needs and concerns., • Listens carefully and attentively to others without interrupting., • Asks thoughtful questions to ensure proper understanding of the message being conveyed., • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE – Keeps it fun and keeps up with the pace. • Shows Guests and Team Members that (s)he genuinely enjoys the job., • Displays passion, energy and pride in doing the job right., • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results., • Focuses on the way (s)he approaches a task, not just the task itself., • Takes independent action to improve existing systems and processes., • Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results. • Arrives on time and ready to work dressed in proper dress code., • Attends all required shift meetings and is prepared to contribute., • Minimizes wastes and costs (e.g., maintains proper rotation of inventory)., • Responds to food quality complaints by owning the situation and solving the problem quickly and properly., • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. • Addresses daily challenges and obstacles with confidence and a positive attitude., • Easily adjusts to meet changing demands and new responsibilities., • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift., • Maintains an even-tempered demeanor even in stressful situations., • Responds calmly to problems and controls emotional reactions., • Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along. • Recognizes the importance of working together to accomplish goals., • Actively promotes cooperation, respect, and acceptance of all Team Members., • Establishes positive working relationships with all Team Members to maintain a productive environment., • Takes on additional responsibilities to ensure proper coverage during rush periods., • Reaches out to Team Members when necessary to ensure timely completion of all tasks., • Takes advantage of opportunities to set an example for new or inexperienced Team Members.

Up to $32-hr / Medical-Dental-Vision / HSA-FSA / PTO / Retirement Planning - As a Customer Care Specialist, you will: Provide exceptional customer service and support to Vitu's clients; Resolve inquiries and complaints in a timely and professional manner; Conduct research and gather information to a

As a Customer Support Representative at Clever, you will: Provide exceptional customer service and support via phone, email, and chat; Troubleshoot technical issues and provide solutions to customers; Resolve customer complaints and issues in a timely and professional manner; Maintain accurate custo

This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Resolve customer complaints regarding sales and service. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.

Flexible schedule / Health insurance / On-the-job training - As a Customer Service Representative, you will: provide exceptional customer service to clients over the phone and through email; assist customers with inquiries, orders, and product information; handle customer complaints and find solutio

Job Description We are seeking a Store Manager to join our team! You will be responsible for overseeing and coordinating the activities of the retail sales team. Responsibilities: • Supervise team of retail sales workers, • Adjust daily schedule for shift personnel to ensure optimal efficiency, • Train and evaluate employees, • Track monthly results and trends for business forecasting, • Previous experience in retail, customer service, or other related fields, • Ability to thrive in a fast-paced environment, • Excellent written and communication skills, • Strong leadership qualities

Job Description Come be a part of the Crumbl Cookies expansion across New Jersey! Benefits and Compensation • Fun, energetic and upbeat atmosphere, • Substantial opportunity for career growth (as Crumbl continues to grow in NJ and neighboring states), • Ongoing career/leadership development program with a path to future Franchise ownership, • Competitive and transparent compensation plan, • $60,000 base + monthly bonuses, • 401k, • Sundays Off, • Paid Time Off If you are an experienced leader, who excels at creating creating raving fans through customer service and operational excellence, then this opportunity is right for you. Crumbl Cookies is the fastest growing bakery in America, serving what is widely considered to be the best gourmet cookies in the world! We are looking for the right additions to our leadership team, that can maintain the best-in-class products and customer service that Crumbl is known for, while also maintaining a work environment that our staff takes pride in being a part of. Crumbl is a fun and upbeat atmosphere that requires responsible and talented leaders that thrive in running efficient store operations, engaging and inspiring staff, delivering world class service, creating raving fans, and maintaining incredible cookie quality. We accept nothing but the best from ourselves for our customers and our staff. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect. Crumbl is rapidly opening new stores in multiple locations, and constantly developing and promoting talent, so there is tremendous opportunity to move up in the organization. A leadership role within the Crumbl family is a genuine career opportunity. Franchise owners put a heavy priority on providing best-in-class compensation for all leadership levels, as well as continuing to provide opportunities to grow and develop leadership skills. The rapid expansion of Crumbl Cookies in NJ will provide existing leaders with the opportunity to continue taking next steps in their careers, and may lead to future partnerships with the owners on future locations. Essential Role Functions Leadership & Management | People Development | Operations | Raving Fans Service | Communication | Attention to Detail | Technology Implementation | Cleanliness & Tidiness • LEADERSHIP & MANAGEMENT: Lead the team in working together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs) while building and developing the "Crumbl Culture"., • PEOPLE DEVELOPMENT: Assist in developing Crumbl team members' skills and capabilities for their current roles, as well as roles they may grow into in the near future. This includes maintaining training standards and systems for newly hired staff, as well as ongoing coaching for all staff, to ensure proper procedures are maintained., • OPERATIONS: Support the general manager in a variety of Crumbl operational areas which include but not limited to: Inventory and supply, schedule management, quality control, adherence to policies and systems, facilities and equipment management, etc., • RAVING FANS SERVICE: Stay on top of customer reviews and make any necessary corrections to ensure a world class customer experience. Handle any complaints or customer issues with the upmost professionalism and ensure the reputation of the brand and store stays pristine., • STORE METRICS & NEW CUSTOMER AQUISITION: Stay keenly aware at all times of the key performance indicators (KPI's) that are measured and prioritized by Crumbl and the management team. Ensure that these targets are all met/exceeded. These KPI's include average ticket times for each order, average time spent out-of-stock of any menu items, and several other metrics scored by customers within the Crumbl customer app., • TECHNOLOGICAL APTITUDE: Confidently be able to use email, chat applications (slack, etc), apple products (point of sale ipads), shared spreadsheet programs (mainly google sheets), and several applications. We expect all leaders to either be familiar with these common applications, or be well versed enough in similar tools to be able to quickly learn and deploy these and several other leadership tools., • CLEANLINESS & TIDINESS: Always maintain a clean, orderly, and safe environment. All leaders are responsible for ensuring the lobby as well as all stations and baking equipment, are clean, sanitary and orderly beyond company and state requirements at all times., • FACILITIES & EQUIPMENT: Helps monitor safe use and movement in and around the facility and equipment. Make immediate corrections to any staff using any equipment in any way that could be unsafe or lead to equipment damage. Communicate promptly to management to initiate repairs if needed. Role Qualifications Character | Work-Ethic | Cultural Fit | Experience | Education | Commitment to People & Excellence • CHARACTER: Strong moral compass and the ability to manage a very large and diverse crew fairly. See the good in everyone while also firmly holding staff accountable., • WORK-ETHIC: Lead from the front. Our entire management team is actively involved in the operation of the store during each shift., • CULTURAL FIT: A high-energy team player that enjoys working with a leadership team, rather than needing to be "the boss". Willing to take constructive criticism., • EXPERIENCE: Preferably 1-2 years of leadership/management experience managing a large staff, including the management of other leaders., • EDUCATION: Formal education is a positive factor, but applicable experience will be prioritized over a degree or diploma. The value of people • We treat our customers like gold, and recognize that their loyalty and passion for Crumbl Cookies is what drives the business., • We see the potential in every staff member, and strive to help them develop skills and habits that will help them throughout their entire life., • We have high integrity and character, which builds an unbreakable level of trust., • We are excellence driven, paying attention to every detail. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney Company DescriptionDough Buds is the Franchisee of Crumbl ParamusDough Buds is the Franchisee of Crumbl Paramus

Job Description We are looking to add another reliable and experienced Area Manager to our impressive and fast-growing company. Please see details below. Responsibilities: • Assign janitorial duties to staff/subcontractor and regularly inspect their work to ensure that established standards are met., • Issuing cleaning supplies and equipment to janitorial staff as needed. Taking inventory of all cleaning supplies and equipment., • Assisting with the screening and hiring of new job applicants., • Providing training and guidance to janitorial staff., • Resolving conflicts between janitorial staff in an efficient manner, • Attending meetings and in-service training sessions as required., • Performing all janitorial duties necessary in instances of staff shortages., • Monitor staff attendance, and report absences to Client Care Specialist., • Complete and submit all required paperwork, including but not limited to quality reports, inspections, signoffs, summary sheets, and schedules., • Make recommendations to upper management regarding promotions, transfers, and dismissals., • Maintain quality standards, • Investigate and resolve clients’ complaints of missed or improperly cleaned areas., • Perform monthly QC inspection via the QC portal, • A flexible schedule is required, including nights, weekends, and holidays as needed., • Visit the assigned locations on a weekly basis., • Provide Inspections when visiting locations to the Account Manager. Requirements: • Full knowledge of janitorial field, • Driver's License, • Travel 80% of the time, • Special cleaning project knowledge preferred (strip and wax, carpet extraction) Company Property and Expenses: • The company may provide you with a tablet, and cell phone for work use., • You must sign the COMPANY PROPERTY AGREEMENT at the time if the equipment is provided. Company Benefits: • EFSG provides Group Health Insurance through Aetna after 90 days of employment, and voluntary Dental and Vision insurance, 401K after one year of employment and others., • Two-weeks’ Vacation paid starting after one year of employment 40 hours of accrued sick time per year, paid holidays observed by EFSG, vacation request form must be submitted no later than the last day of February each year. Must have flexible schedule

Job DescriptionBloomfield Wax and Skin Care Center. Qualifications: • 3+ years of successful spa management experience., • Must have Knowledge of professional spa treatment, Skin Care and Services., • Effective proven leadership training skills with a strong work ethic., • Excellent customer service skills., • Must be Efficient, well-organized with the ability to multitask., • Must be motivated and enthusiastic with the ability to keep the team encouraged., • Must possess the ability to troubleshoot difficult situations., • Excellent Communication skills., • Proficient in spa software (Meevo)., • As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction., • Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation., • The individual in this position is responsible and accountable for specific aspects of daily operations., • Create marketing strategies aimed at maximizing revenue and profits., • Perform data analysis that drives business decisions and success., • Use sound judgment, work independently, with minimal supervision., • Plan and direct to meet the daily needs of the operation., • Track staff schedules efficiently to optimize capacity, revenue, and profits., • Maintain the utmost cleanliness and soothing ambiance of the premises., • Manage inventory effectively., • Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints., • Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures., • Motivate and empower the team to achieve high standards., • Ensures all employees are current in any required licensure and certifications., • Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners., • Demonstrate desired behavior to staff, including customer service, staff interaction, and guest follow-up., • Provides Feedback in a Professional Manner., • Growth opportunities., • Competitive compensation., • Commission opportunities., • Employee discounts., • 401K

Cooperates with Scheduling Manager regarding projects as designated by the Administrator to improve internal scheduling processes. Responsibilities also include orienting new staff and scheduling backup as needed. Cooperates with Scheduling Manager regarding investigation of patient complaints/conce

POSITION TITLE: Key Asset Manager. Developing and sustaining solid relationships with key clients. Addressing and resolving key clients' complaints.

Job Description Dishwasher ROLE PURPOSE To provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment. KEY RESPONSIBILITIES & ACCOUNTABILITIES * Provide Guests and Team Members with clean and sanitized utensils, plateware, glassware and equipment according to Ecosure standards. * Ensure dishes and cookware are sanitized and available as needed. * Maintain daily cleanliness and maintenance of dish machine. * Clean and sanitize service area and kitchen throughout shift. * Complete assigned prep work and beautification duties. * Trouble-shoot dishwasher machine malfunctions. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken. * Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum Team Member morale, productivity, efficiency and effectiveness. * At all times provides a favorable image of TGI Fridays to promote its aims and objectives and foster and enhance recognition and acceptance of all of its areas and endeavors. KEY DECISIONS Influences: * Guest Experience * Issues around cleanliness and sanitation MEASURES OF SUCCESS * Ecosure results meet/exceed company standards * Consistently fulfill the Key Responsibilities and Accountabilities above * Guest satisfaction scores * Cleanliness and sanitation QUALIFICATION REQUIREMENTS * Must be able to perform multiple tasks, while maintaining required standards of operation, in daily activities. * Must also be able to perform duties that ensure Guest satisfaction. * Must follow handling and sanitation procedures and use extreme caution with utensils, plateware, glassware and equipment to avoid breakage. * Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift: places these items on high shelves and in walk-in freezers * Must be able to frequently bend and stoop * Must be able to work frequently in a hot and damp environment * Must be able to speak clearly to communicate orders to other cooks and expediter * Must be able to hear cooks’ and W/W’s requests in the midst of loud background noise * Must be able to stack, walk and move during entire shift * Must be able to frequently immerse hands in water COMPETENCIES PASSION FOR THE GUEST – Actively contributes to fun, friendly and engaging service. * Understands how their role impacts the Guest. * Displays a caring attitude towards Guests. * Contributes to the Guest experience through knowledge of job and products. * Demonstrates a service attitude by providing support to those who are directly serving the Guest. * Handles special requests in a responsive and positive way. * Utilizes customer feedback to provide a better Guest experience. COMMUNICATION – Keeps the lines of communication positive, open and productive. * Pays close attention to Guests' and coworkers’ special requests to ensure accuracy. * Responds positively to conflict situations and works to find appropriate solutions. * Keeps interaction positive and productive; avoids conveying negative messages. * Shares information with others to raise awareness of potential needs and concerns. * Listens carefully and attentively to others without interrupting. * Asks thoughtful questions to ensure proper understanding of the message being conveyed. * Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. PASSION & INITIATIVE – Keeps it fun and keeps up with the pace. * Shows Guests and Team Members that (s)he genuinely enjoys the job. * Displays passion, energy and pride in doing the job right. * Works with a strong sense of urgency and drive; pushes for quick, yet accurate results. * Focuses on the way (s)he approaches a task, not just the task itself. * Takes independent action to improve existing systems and processes. * Enthusiastically promotes the TGI Fridays brand and menu items. RELIABILITY & ACCOUNTABILITY – Works hard and delivers quality results. * Arrives on time and ready to work dressed in proper dress code. * Attends all required shift meetings and is prepared to contribute. * Minimizes wastes and costs (e.g., maintains proper rotation of inventory). * Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. * Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions. FLEXIBILITY & STRESS TOLERANCE – Knows that anything can and will happen and handles uncertainty in a calm, controlled manner. * Addresses daily challenges and obstacles with confidence and a positive attitude. * Easily adjusts to meet changing demands and new responsibilities. * Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift. * Maintains an even-tempered demeanor even in stressful situations. * Responds calmly to problems and controls emotional reactions. * Handles him/herself in a professional manner at all times. TEAMWORK & COLLABORATION – Fuels an environment where everyone pitches in and gets along. * Recognizes the importance of working together to accomplish goals. * Actively promotes cooperation, respect, and acceptance of all Team Members. * Establishes positive and supportive working relationships with all Team Members to maintain a productive environment. * Takes on additional responsibilities to ensure proper coverage during rush periods. * Reaches out to Team Members when necessary to ensure timely completion of all tasks. * Takes advantage of opportunities to set an example for new or inexperienced Team Members

Position : Customer Service Complaints Specialist. Experienced in customer service or complaint intake.

At Dave & Buster's - Wayne, we're looking for enthusiastic individuals to join our front of house team as a full time or part time waiter/waitress. Waiters/waitresses should learn the menu and continually educate themselves on specials. A successful waiter/waitress will handle complaints with patien

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with hous

Employees handle phone calls, assist with booking reservations, resolve guest concerns or complaints, coordinate with housekeeping and maintenance regarding room status, and ensure the front desk and lobby area remain organized and professional at all times. This position typically pays $16 to $35 p

Job Description Service Advisor – Automotive We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now. Responsibilities • Greet service department customers promptly and courteously—attitude is everything!, • Listen to customers and clearly translate repair needs to techs, • Upsell additional services using low pressure, high integrity methods, • Provide accurate repair/maintenance estimates, • Adhere to policies on vehicle care and operation, • Follow up on each repair and keep customers informed of progress, • Sell and manage extended warranties, • Inspect repair quality and ensure all work is complete, • Notify customers when vehicles are ready for pick up, • Review and explain repairs and associated costs with customers, • Handle minor customer concerns and complaints, • Keep Service Manager informed of all problems and potential problems Based out of Northern New Jersey, Fidelity Dealer Services was founded in 2005 by the company’s President, Greg Scarano. Greg started in the automotive industry in 1975 and after 30+ years in dealerships as F&I, decided that it was time to make a larger impact with Dealers nationwide. Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share the same passion and knowledge of the Automotive Industry. These account managers could immerse themselves into any Dealer’s routine and provide the tools and training necessary to push Dealers to the next level. After years of training seminars, F&I summits and NADA conferences, Fidelity Dealer Services has found that perfect Team!