Complaints jobs in New York, NYCreate job alerts

Responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff based on company policies, supervising all areas of the restaurant to monitor activities and handle problems that arise and managing all areas of staffing, including scheduling employees. Recruiting, interviewing and training staff to follow restaurant procedures Maintaining safety and food quality standards Keeping customers happy, getting their feedback on the experience and handling complaints Organizing schedules, keeping track of employees’ hours and recording payroll data Supervising daily shift operations, including front- and back-of-house restaurant operations Controlling operational costs and identifying ways to cut waste Appraising staff performance and disciplining or retraining employees to correct poor performance. Able work at 7am for Hotel Breakfast service.

We pride ourselves on quality, creativity, and exceptional customer service. We’re looking for a motivated Sales Associate/Baker to join our team and contribute to our vibrant bakery environment. As a Sales Associate/Baker, you will play a dual role. You will assist customers in our bakery, providing excellent service and helping with sales, while also participating in the baking process. This role requires both front-of-house and back-of-house responsibilities, ensuring that our customers have a pleasant experience and that our baked goods meet the highest standards. Key Responsibilities: Sales Associate Duties: Greet and assist customers in a friendly and professional manner. Provide information about products, ingredients, and specials. Handle sales transactions accurately and efficiently. Maintain cleanliness and organization of the sales floor. Restock shelves and display cases as needed. Address customer inquiries and resolve any issues or complaints. Promote bakery products and specials to drive sales. Maintain knowledge of current promotions and sales events. Baker Duties: Prepare, mix, and bake a variety of bakery products, including bread, pastries, cakes, and cookies. Follow recipes and adhere to production schedules. Ensure all baked goods are of high quality and visually appealing. Monitor inventory levels and assist with ordering supplies. Maintain a clean and organized kitchen environment, following all health and safety regulations. Operate and clean bakery equipment. Assist in developing new recipes and products. Qualifications: Previous experience in a bakery or food service environment is preferred but not required. Basic knowledge of baking techniques and ingredients. Strong customer service skills with the ability to engage with a diverse clientele. Ability to multitask and work efficiently in a fast-paced environment. Good organizational skills and attention to detail. Flexibility to work various shifts, including early mornings, weekends, and holidays. Physical stamina to stand for long periods and lift heavy items. Skills: Excellent communication and interpersonal skills. Basic math skills for handling cash and processing transactions. Ability to follow instructions and work as part of a team. Creative problem-solving skills and a positive attitude.

A front counter server typically works in a fast-paced food service environment, such as a restaurant, coffee shop, or fast food establishment. Their main responsibilities include: Greeting Customers: Welcoming customers as they arrive, taking their orders, and providing them with menus if applicable. Order Taking: Accurately taking food and drink orders from customers either in person or over the phone. Processing Payments: Handling cash, credit/debit cards, or other forms of payment and providing change or receipts. Serving Food and Beverages: Delivering prepared food and drinks to customers in a timely manner, ensuring it’s presented well and as ordered. Maintaining Cleanliness: Keeping the front counter area clean, organized, and well-stocked with necessary items (napkins, utensils, condiments, etc.). Customer Assistance: Addressing customer questions, special requests, or concerns, and ensuring overall satisfaction with the service. Coordinating with Kitchen Staff: Communicating orders to kitchen staff and ensuring correct preparation and timely delivery of meals. Handling Customer Complaints: Managing minor complaints or issues professionally, and escalating more significant concerns to a manager. Stocking Supplies: Replenishing front counter supplies like napkins, cups, straws, condiments, or baked goods as needed. The role requires excellent communication, multitasking abilities, and a friendly, customer-focused attitude. Depending on the establishment, some front counter servers may also be asked to help with food preparation or assist with other tasks when needed.

We are seeking a dedicated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while efficiently managing transactions. Your ability to communicate effectively and handle cash accurately will contribute to a positive shopping experience for our patrons. If you are passionate about customer service and enjoy working in a retail environment, we would love to hear from you. Responsibilities Greet customers warmly and assist them with their inquiries. Operate cash registers and handle cash transactions accurately. Process sales transactions, returns, and exchanges in a timely manner. Maintain knowledge of store products and promotions to assist customers effectively. Ensure the checkout area is clean, organized, and well-stocked. Address customer complaints or concerns with professionalism and empathy. Collaborate with team members to achieve sales goals and enhance customer satisfaction. Utilize basic math skills for cash handling and register operations. Uphold company policies regarding phone etiquette and customer interactions. Experience Previous experience in a grocery store or retail environment is preferred. Familiarity with cash registers and cash handling procedures is a plus. Bilingual candidates are encouraged to apply as communication with diverse customers is valued. Strong customer service skills with an emphasis on sales techniques. Basic math proficiency for accurate transaction processing. Ability to maintain a positive attitude in a fast-paced environment. Join us in creating an enjoyable shopping experience for our customers while developing your skills in a supportive team atmosphere! Job Types: Full-time, Part-time Pay: $17.17 - $18.00 per hour Shift: Day shift Evening shift Morning shift Language: spanish (Required) Ability to Commute: Jamaica, NY 11432 (Required) Work Location: In person

We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the face of our store, providing exceptional service to customers while efficiently handling transactions. Your ability to engage with customers and ensure a pleasant shopping experience will be key to our success. Responsibilities Greet customers warmly and assist them with their inquiries. Operate the cash register and handle cash transactions accurately. Process sales using the Point of Sale (POS) system, ensuring all items are scanned correctly. Maintain an organized checkout area and ensure it is stocked with necessary supplies. Assist in stocking shelves and maintaining product displays to enhance the shopping experience. Provide information about products and promotions to customers, helping them make informed purchasing decisions. Handle customer complaints or issues with professionalism and courtesy, striving for resolution. Collaborate with team members to achieve store goals and maintain a positive work environment. Qualifications Previous experience in retail sales or customer service is preferred but not required. Basic math skills are essential for handling cash and processing transactions accurately. Familiarity with retail math concepts is a plus. Ability to operate a cash register and POS system efficiently. Strong cash handling skills to ensure accuracy in all transactions. Excellent communication skills with a focus on providing outstanding customer service. Ability to work in a fast-paced environment while maintaining attention to detail. Flexibility to work various shifts, including weekends and holidays as needed. Join our team and help create a welcoming atmosphere for our customers while developing your skills in retail! Job Type: Full-time Pay: $16.50 per hour Expected hours: 35 – 40 per week Shift: Day shift Evening shift Work Location: In person

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards. To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is essential, as you'll be setting work schedules, making sure we comply with health and safety restaurant regulations and maintaining a clean functional premise. We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. Responsibilities: Coordinate daily Front of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity. Ensure compliance with sanitation and safety operations. Manage restaurant's good image and suggest ways to improve it Observe operational costs and suggest measures to cut waste Promote the brand in the local community through word-of-mouth and restaurant events in teamwork with GM Recommend ways to reach a broader audience (e.g. discounts and social media) Train new and current employees on proper customer service practices Supervise policies and protocols that maintain the restaurant operations Uphold good communications between management, kitchen and FOH staff Skills: Proven work experience as a Restaurant Manager, Restaurant Service Manager, Hospitality Manager or similar role Proven customer service experience as a manager Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software, like Toast, OpenTable, Delivery Apps Strong leadership, motivational and people skills. Job Types: Full-time, Part-time Pay: $70,000.00 - $80,000.00 per year Expected hours: 15 – 20 per week Shift: 8 hour shift Evening shift Morning shift Experience: Restaurant management: 3 years (Preferred) Language: Spanish (Preferred) License/Certification: Food Handler Certification (Preferred) Work Location: In person

Overnight Front Desk Manager Location: Hudson Yards Hotel, New York, NY Schedule: Overnight shifts, including weekends and holidays About Us Hudson Yards Hotel is a boutique property at the heart of New York City, blending luxury with a warm, personalized guest experience. Our team is passionate about hospitality, and we believe in creating a workplace where everyone feels valued. Your Mission As the Overnight Front Desk Assistant Manager & Acting Manager on Duty, you will be the primary point of contact for guests and hotel operations overnight. You will ensure smooth check-ins and check-outs, address guest concerns, and oversee the front office team to deliver an exceptional guest experience. In the absence of senior management, you will handle operational decisions, resolve guest issues, and coordinate with other hotel departments to maintain seamless service. Key Responsibilities - Guest Services & Front Office Operations - Serve as the Acting Manager on Duty (MOD) overnight, ensuring efficient front office operations and addressing any guest needs. - Oversee guest check-in/check-out process, ensuring proper identification and payment methods are secured. - Supervise and support the front office team, ensuring all guest interactions are warm, personalized, and efficient. - Handle and resolve guest complaints or service issues that cannot be settled by front desk agents, providing timely follow-up. - Monitor and manage VIP guest arrivals and departures, ensuring all special requests are fulfilled. - Motivate and encourage team members to upsell rooms and services, driving additional revenue. Financial & Administrative Duties - Ensure all folio postings, deposits, and settlements are handled properly and in a timely manner. - Maintain accuracy in cash handling, billing, and financial transactions, ensuring compliance with internal audit procedures. - Prepare and distribute end-of-shift reports to senior management and ensure all key information is documented. Hotel Safety & Operations Oversight - Maintain a visible and proactive presence throughout the hotel, monitoring safety and security. - Coordinate with housekeeping and maintenance to address any urgent facility issues overnight. - Ensure all internal policies and security procedures are upheld to maintain a safe environment for guests and staff. What You Bring - 3+ years of front office experience in a hotel environment, with at least 1 year in a leadership or supervisory role. - Strong problem-solving skills, able to handle guest concerns with professionalism and efficiency. - Excellent communication abilities (verbal, written, and body language) to interact with guests, team members, and management. - Ability to work independently and make operational decisions in the absence of senior leadership. - Strong financial acumen, ensuring accuracy in transactions. - Experience using hotel management systems (e.g., Mews, Opera, or similar). - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Must be legally authorized to work in the United States. Why Join Us? - Opportunity to work in a start-up boutique hotel with a growing and dynamic team. - Gain valuable leadership experience as the overnight Manager on Duty. - Work in a fast-paced, guest-focused environment where every night is unique. If you’re a night owl with a passion for hospitality, apply today and help us create unforgettable guest experiences!

We are seeking an enthusiastic and dedicated individual to join our team at a busy dry cleaning and tailoring boutique. The ideal candidate will have a strong attention to detail, excellent punctuality, and a great personality. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, this position is for you! Key Responsibilities: Greet customers warmly and professionally upon arrival. Process customer orders accurately for dry cleaning and tailoring services. Maintain clear communication with customers regarding their orders, including pick-up and delivery times. Handle customer inquiries and resolve any concerns or complaints with a positive attitude. Accurately input customer and order details into the computer system with great speed and precision. Assist with tracking inventory and managing order deadlines. Ensure a clean, welcoming, and organized boutique environment. Coordinate with tailoring staff to ensure orders are completed on time and meet customer expectations. Required Skills & Qualifications: Strong attention to detail with an ability to spot errors or issues in customer orders. Excellent organizational and time management skills to ensure punctuality. Friendly, approachable personality with strong interpersonal communication skills. Proficient computer skills with fast and accurate data entry. Ability to work in a fast-paced environment and multi-task effectively. Previous customer service experience, preferably in a retail or service-oriented setting. A professional appearance and demeanor. Flexibility to work weekends and evenings Bilingual preferred English/ Spanish

Our thriving Eye Care practice is seeking an experienced Customer Service Representative to work in our Flushing, Queens office. We are looking for someone who has a great personality who believes that patients should be treated as people rather than numbers on a file. The ideal candidate must understand the value of compassionate service, possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic. If you meet these requirements, we would love to meet you! RESPONSIBILITIES AND DUTIES Maintaining a positive, empathetic, and professional attitude Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and resolving patients' complaints Knowledge of medical and vision insurances and the ability to explain them to patients Keeping records of patients' interactions, transactions, comments, and complaints Communicating and coordinating with doctors and colleagues as necessary Ensure customer satisfaction and provide professional customer support Performs other duties as assigned, requested, or deemed necessary by management Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Ability to multitask Familiarity with Officemate a PLUS Bilingual in Korean a PLUS REQUIREMENTS High school diploma, general education degree, or equivalent Ability to stay calm when patients are stressed or upset Comfortable using computers and tablets Experience working with customer support Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits: Employee assistance program Employee discount Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Day shift Weekends as needed Experience: Customer service: 2 years (Required) Language: Korean (Required) Work Location: In person

Summary/Objective: The Employee Relations Manager is responsible for fostering a positive workplace culture, enhancing career development, and improving overall employee engagement. This role involves developing and implementing engagement strategies, overseeing disciplinary actions, and ensuring effective communication between employees and management. The ideal candidate will have a strong background in human resources, excellent interpersonal skills, and a proactive approach to addressing employee concerns and promoting a harmonious work environment. Classification: Non-exempt (overtime eligible) Hybrid Schedule – 3 Days in the office/2 days’ work from home 30% Travel throughout the RE portfolio Essential function/Responsibilities: duties include but are not limited to the following: • Create the training and development programs that will be implemented for the team members, including orientation, departmental training, legally required training, etc. Ensure this calendar continuously evolves and that there is consistent participation. • Develop and facilitate learning and development programs that align with the company's goals and employees' career aspirations. • Recommends resources to address development needs and monitor progress. • Identify training needs and coordinate professional development opportunities to support employee growth and satisfaction. • Plan and organize events, activities, and initiatives to foster team building and a positive company culture. • Work with the Executive Vice President of Human Resources and manage the disciplinary action process, ensuring fair and consistent application of policies and procedures. • Conduct thorough and objective investigations into employee complaints and allegations, ensuring all concerns are addressed promptly and fairly. • Maintain detailed records of all investigations, including findings and actions taken. Address and resolve employee conflicts and grievances in a timely and professional manner, maintaining a positive work environment. • Ensure that company policies and procedures are communicated effectively and adhered to by all employees. • Oversee the annual performance evaluation process, ensuring consistency and fairness. • Work with managers to ensure they provide constructive feedback and support employee development. • Track and analyze engagement metrics and trends, providing regular reports and recommendations to management. • Conduct data collection and analysis to support operational decisions. • Assist in succession planning. • Support the Human Resources team with department goals. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Competencies: • High attention to detail, especially when handling disciplinary actions and documentation. • Strong organizational and time management skills, with the ability to manage multiple priorities effectively. • Ability to analyze data, identify trends, and make informed recommendations. • Expertise in creating and implementing learning and development programs to enhance employee skills and career growth. • Skilled in guiding managers to provide effective and constructive feedback during performance evaluations. • Ability to conduct thorough and objective investigations and document findings meticulously. Education and Experience: •** Bachelor’s degree** in human resources, Business Administration, or a related field** is a must** • Background in Real Estate Property Management desired, Affordable Housing is a plus • SHRM/SPHR certification essential • Ideally be Bilingual - Spanish • Minimum of 3 years of human resources experience, focusing on performance, development, and disciplinary actions • Knowledge of the nine-box grid for talent management and succession planning • Strong understanding of employment laws and regulations

Assist with case strategy and preparation, conducting legal research using Westlaw, LexisNexis, and PACER Ensure accuracy and precision by conducting cite-checking, Bluebooking, and proofreading briefs, complaints, and other documents Manage deadlines and case materials, including exhibits and court filings Independently manage assigned cases Assist in retrieving production documents and rules/regulations Prepare for depositions by preparing exhibits, scheduling, booking, and coordinating with outside counsel and vendors Perform electronic filings with the court We are seeking candidates with 4+ years of complex litigation experience in a law firm setting. Proven expertise in Bluebook citation formatting and Federal court filing is required for consideration. Interested candidates with sharp analytical skills, attention to detail, and strong interpersonal skills are encouraged to apply.

Responsibilities: Sorting, washing, drying, pressing, and folding clothing and other textile items. Removing stains from items using the appropriate procedures. Performing minor sewing duties. Tracking which items belong to whom. Keeping an updated inventory of laundry detergents and sewing kits. Tracking maintenance and repairs on laundering equipment. Ensuring that the facility remains clean at all times. Anticipating and responding to customers' queries, concerns, and complaints. Keeping sufficient tokens or change for the washing and drying machines, if required.

Job brief We are looking for a Deli Clerk to join our team and assist customers as they look for items sold at our deli counter. This position will work directly with the Deli Manager and other employees to complete tasks throughout their shift. A Deli Clerk’s responsibilities include cleaning and preparing workstations, answering questions from customers about products they sell in the grocery section and helping customers checkout as needed. Ultimately, you will serve customers promptly and accurately, ensure food quality and safety and help support the deli at large. Responsibilities Update displays, cases and other customer-facing areas to ensure new items and promotions are showcased Ensure work areas are ready to service customers by cleaning surfaces, equipment and floors, removing trash and confirming that tools are in working order Follow all food safety and sanitation procedures established by the company and other regulatory agencies Cooperate with others to ensure customer satisfaction Requirements and skills Proven work experience as a Deli Clerk or similar role Excellent customer service, communication and math skills to process customer orders Ability to comprehend and follow all company procedures and regulations regarding food handling and sanitation A courteous and efficient approach to handling customer requests, questions and complaints High school diploma or equivalent is preferred You can stop by at the store for interview

Job Overview: • - The Cashier plays a vital role in providing exceptional customer service by handling transactions, assisting customers with menu selections, and maintaining a clean and welcoming environment. • • Key Responsibilities: • - Customer Service: Greet customers warmly, answer questions about the menu, and provide recommendations to enhance the dining experience. It is important to keep a smile on your face at all times. - Transaction Handling: Process cash, credit, and mobile payments accurately and efficiently using the restaurant’s POS system. - Order Taking: Ensure customer orders are entered correctly into the system and communicate any special requests to the kitchen. - Maintaining Cleanliness: Keep the cashier station, dining area, and drink/condiment station clean and organized throughout the shift. - Team Collaboration: Work closely with other staff members to ensure smooth and fast service during busy hours. - Problem Solving: Address customer concerns or complaints professionally and escalate issues to management when necessary. - Uphold Standards: Follow all health, safety, and restaurant cleanliness guidelines, including handling food properly and ensuring sanitation practices are in place. Working Conditions: • Standing for extended periods. • Shifts will include nights, weekends, and holidays.

Christo Fifth Avenue - Curly Hair Salon NYC is a premier beauty salon dedicated to providing our clients with top-notch services in a luxurious and welcoming environment. We pride ourselves on offering a professional yet friendly atmosphere where our team works together to ensure each client has an exceptional experience. We are looking for a motivated and professional Salon Receptionist to join our dynamic team. Position Overview: As a Salon Receptionist, you will be the first point of contact for our clients, creating a positive and welcoming first impression. You will play a key role in managing the daily operations of the salon, including booking appointments, greeting clients, handling inquiries, and ensuring smooth communication between clients and salon staff. You should be a team player, organized, and dedicated to maintaining the highest level of customer service. Key Responsibilities: Greet clients upon arrival, ensuring they feel welcome and valued. Answer phone calls and respond to email inquiries, scheduling appointments, and assisting clients with their requests. Maintain an organized appointment calendar, ensuring that appointments are properly scheduled and confirmed. Process client check-ins and check-outs, handling cash and payments accurately. Handle client complaints and concerns in a professional and efficient manner. Maintain the cleanliness and organization of the reception area and salon environment. Promote and inform clients about services, special offers, and products available at the salon. Assist with inventory management and restocking of products. Work collaboratively with salon staff to ensure a smooth operation of services and client satisfaction. Perform additional administrative tasks as needed, including managing salon files, keeping client records up-to-date, and handling other office-related duties. Qualifications: Minimum of 2 years of experience as a receptionist or in a customer service role, preferably in a salon or beauty industry setting. Strong communication and interpersonal skills. Exceptional organizational skills with the ability to multitask in a fast-paced environment. Proficient in using salon booking software, Microsoft Office, and basic computer skills. Positive attitude, professional demeanor, and strong attention to detail. Ability to remain calm and effective under pressure. Knowledge of salon services and industry trends is a plus. Ability to work flexible hours, including evenings and weekends, as needed. Benefits: Competitive pay with performance-based incentives. Employee discounts on salon services and products. Opportunities for career growth and development within the company. Positive and supportive work environment.

Major Home Healthcare Agency in Queens New York has multiple full time positions for a hardworking warmhearted, detail-oriented, responsible, well-mannered, ambitious, energetic, English-Chinese (Mandarin-Cantonese) tri-lingual individuals to work in various departments. Responsibilities and Duties include but not limited to: Coordinator: - Review/verify authorizations and referrals - Receive and establish new patient accounts - Coordinate with patients and HHAs for ideal/optimized schedule match - Respond to and handle patient complaints - Update/maintain accurate patient and caregivers record in online platform - Pre-billing verification - Incident reporting - Implement compliance and disciplinary measures and assist in disciplinary actions - Work as liaison between insurance companies, case managers, patient families - HHA eXchange platform experience definitely a plus - Type 30+ WPM preferred - Proficient in English, Mandarin, Cantonese. Spanish a big plus Work Remotely No Job Type : Full-time Pay : $20.00 - $23.00 per hour Benefits : 401(k) Health insurance Paid time off Schedule: 8 hour shift Work Location: In person