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Job Description Position Description: The Retention Agent will be the second level in the effort to retain existing customers and providing fair solutions to customers who may otherwise decide to cancel their existing services. A person in this role will utilize active listening, empathy, negotiating and creative problem solving in order to retain the customer. Individual will have a wider scope of parameters in regards to what they can offer in the way of a reduction in price per gallon, service contracts, and overall service billing. Key responsibilities and essential job duties include, but are not limited to: • Correspond with customers via phone (inbound & outbound) as well as email to address complaints with the goal of increasing satisfaction / retention, • Maintain up to date knowledge about the company’s promotions and products, • Identify opportunities for process improvement that positively impact the customers’ satisfaction, • Offer discounts or special deals as needed and within pre-established limits, • Touch all aspects of customer service from answering billing questions to escalation of complex issues, • Contact customers who have taken their complaint to social media outlets, • Accurately notate all customer interactions, • Provide customer feedback to the appropriate internal teams, • Generate weekly log reports Qualifications: • A high school diploma or equivalent, • At least one year in the customer service field, • Excellent problem solving skills which include utilizing good negotiating skills, • Ability to remain calm and level headed during difficult situations, • Excellent written and verbal communications skills, • Dependable and punctual

Job Description Established in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service League is committed to serving Long Island’s most vulnerable citizens. SCHEDULE: Monday- 9:00am-5:00pm Tuesday- 9:00am-5:00pm Wednesday- 1:00pm- 9:00pm Thursday-9:00am-5:00pm Friday- 9:00am-5:00pm SUMMARY: Family Service League is seeking a full-time Office Manager to work in our Family Recovery Center in Bay Shore, NY. The Office Manager is responsible for overall operations of the clinic. Responsibilities include ensuring efficient use of the Electronic Medical Record including scheduling and integrity of data. The Office Manager manages site supplies, office availability, site maintenance, job postings, and technology. The Office Manager must coordinate services from outside vendors. We offer a generous benefits package including the following: • Health and Dental Insurance, • Vision Insurance, • Flexible Spending Account (FSA), • Retirement Savings Plan with a 5% employer contribution, • Life and AD&D Insurance, • Generous PTO (paid time off), • Up to 11 paid Holidays, • Paid Sick Leave, • Student Tuition Remission Program, • Employee Assistance Program (EAP), • Company paid Short-Term and Long-Term Disability, • Employee Discounts and more! RESPONSIBILITIES: • The Office Manager will oversee staff, including recruiting, hiring, developing, and conducting supervisions and performance appraisals., • Manage a fast-paced front office with heavy foot traffic and a high call volume to a behavioral health population., • Oversee electronic data entry and record keeping., • Order supplies with program budget limitations., • Schedule and oversee building maintenance. Including repairs, cleaning, and safety., • Distribute administrative information to staff as needed., • The Office Manager will maintain operations of technology. Including phones, copy machines, fax machines and scanners., • Maintain schedule of office availability., • Manage client complaints and help to offer solutions utilizing a customer service approach., • All other duties as assigned. QUALIFICATIONS: High School diploma or equivalent required. At least 3 years of office management and systems experience, preferably in a health care environment required. At least year prior Supervisory experience required. Excellent organizational skills, attention to detail, leadership, and collegiality. Computer proficiency, including Microsoft Office and Electronic Medical records, required. Excellent Word and Excel skills. Excellent communication, both written and verbal required. Bilingual in Spanish preferred. PHYSICAL REQUIREMENTS: Sitting for a long period of time. Some light lifting may be required.

K+ per year / Medical, dental & vision / 401k / PTO / Internet stipend - As a Customer Experience Specialist at Atticus, you will: Communicate with customers via phone, email, and chat to provide exceptional customer service; Resolve customer inquiries and complaints in a timely and efficient manner

Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries, complaints, and feedback quickly and efficiently;

As a Customer Support Rep at Clair, you will: Answer questions over phone, text, and email, acting as a first line of support to our users; Resolve customer inquiries and complaints in a timely and professional manner; Collaborate with team members to identify and implement process improvements; Mai

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Specialist at Bankers Healthcare Group, you will: Provide exceptional customer service to clients via phone, email, and chat; Handle and resolve customer inquiries and complaints in a timely and professional manner; Main

Up to $66K per year / Flexible hours / Health, dental & vision / 401k / PTO - As a Customer Care Coordinator at Sword Health, you will: Provide exceptional customer service to clients and ensure their needs are met in a timely and professional manner; Manage and resolve customer complaints and inqui

Up to $65K per year / Medical, dental & vision / 401k match / PTO - As a Customer Service Specialist at Armstrong World Industries, you will: Provide exceptional customer service to clients via phone, email, and chat; Respond to inquiries and resolve complaints in a timely and professional manner; M

Up to $21 per hour / Health insurance / 401k match / PTO - As a Customer Service Rep at Rising Medical Solutions, you will: Provide exceptional customer service to clients by handling inquiries, resolving complaints, and addressing any issues that may arise; Maintain accurate and detailed records of

Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc. Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions,

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Job Description About the Job: As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. The Day-to-Day: • Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs., • Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances., • Ensure food safety, quality, and accuracy of orders., • Resolve customer complaints quickly, maintaining positive customer relations., • Provide regular feedback to the GM on Team Member performance., • Offer ongoing constructive and positive feedback to Team Members., • Actively participate in training Team Members., • Handle conflicts constructively and work with the GM to achieve resolution., • Assist the GM in screening Team Member candidates., • Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor., • Oversee proper product preparation, rotation, portioning, cooking, and holding times., • Assist the GM with facility maintenance and ensure health and safety standards are always followed. Is this you? • 1 year of restaurant/retail experience, with 3 months shift lead experience preferred, • Adheres to cash, security, inventory, and labor policies, • Must be at least 18 years of age, • Accessibility to dependable and reliable transportation, • Excellent communication skills, management/leadership and organizational skills., • Physical dexterity required (the ability to move up to 45 lbs. from one area to another)., • Attendance and Punctuality a must, • Operating of cash register as needed and making change for other cashiers., • Basic Math skills, • Maintains customer satisfaction and adheres to health and safety standards, • Promotes and champions Taco Bell’s culture and values, • Provides constructive feedback to Team Members, • Executes shift duties accurately and efficiently, • Promotes equity, inclusion, and belonging, • Ensures teammates and customers enjoy a positive experience Work-Hard, Play-Hard: • Competitive pay, • Free bachelor's degree and scholarship programs, • Free meals, • Flexible schedules! Day, evening, and late night, • Vacation pay and additional Paid Time Off, • Medical benefits, • 401k retirement plan with 6% match, • Health and wellness programs, • Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more, • Más earth! Commitment to a sustainable future This offer is contingent upon a satisfactory background check and proof of your work eligibility. The range for this role is $14-$22/hour. Compensation may vary based on geographic location and experience.

OfficeTeam - JobID: 02920-0013352110-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

NOTICE: The posting for local applicants only - is not for those applying for a global assignment and/or for employees working outside of Cipla's U.QA Specialist - Third Party Quality Assurance.Lead - Quality CMO & Vendor Quality Management, Due Diligence.Drive the strategic imperatives and operatio

Review and follow-up to consumer, family members and other providers' concerns / complaints.

Monitor and evaluate interactions across various communication channels, including calls, chats, and emails, to ensure professionalism, adherence to quality standards, and compliance with company policies.Deliver constructive feedback and coaching to team members, highlighting areas for improvement

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Customer Service Representative ($21/hr).Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Hau

Customer Service Representative.Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?.As a Customer Service Representative, you are a key team member in upholding our commitment to cu

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Ajilon - JobID: D82A7CA9-F443-43CA-A5DC-1EC7A864E2C0 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Technical Customer Service Representative/h2pWork for one of the most respected names in the automotive and consumer electronics industry! This global supplier is seeking Technical Customer Service Representatives in Hauppauge, NY.This is a chance to join a newly formed team where you can make an im

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal styleor the career that is a perfect fit.Join a company that dominates the products in their category 1 out of 3 being sold by th

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Waste Connections - 1927 Route 9 [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk

Melville, NY is currently seeking a Senior Imaging Quality Engineering Specialist.The Senior Imaging Quality Engineering Specialist will provide technical support to service organizations for B2B and consumer electronics including broadcast lenses, cinema, Pan/Tilt/Zoom, and imaging camera products

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Molly Maid - 6143 Jericho Tpke [Reservation Agent / Call Center] As a Customer Service Rep at Molly Maid, you'll: Receive incoming calls in professional and courteous manner; Schedule estimates & cleans; Perform marketing functions to sell additional work and earn business; Return customer calls, re

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Customer Support / Remote] - Anywhere in U.Competitive salary / Health, dental & vision / 401k - As a Customer Service Rep at Curri, you will: Facilitate deliveries from booking to successful drop-off and everything in between; Provide best-in-class support for our customers and drivers via chat and

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / Retirement savings plan / PTO - As a Customer Service Rep at Independence Pet Holdings, you will: Respond to customer inquiries and provide exceptional service via phone and email; Troubleshoot and resolve customer is

Call Center / Remote] - Anywhere in U.Up to $56K per year / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Guidehouse, you will: Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented mann