IT Field Service Technician
3 days ago
Topeka
Job Description The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure. We’re looking for a well-rounded Field Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more — both remotely and on-site. Service Area: Manhattan, KS - Olathe, KS, stationed 100% out of Topeka, KS Travel Requirements: Onsite to local client’s premises Key Responsibilities: • Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support., • Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction., • Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals., • Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions., • Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics., • Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts., • Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites., • Back up data and perform system restores as needed to maintain functionality., • Practical experience with hardware assembly, disassembly, maintenance, and repair., • Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office)., • Familiarity with antivirus, security, and firewall technologies, including installation and recovery., • Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server)., • Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal., • Ability to identify and diagnose failed hardware components., • A+, Net+, and Sec+ certifications, or equivalent experience, • Experience with all modern operating systems, • Deep understanding of business networking, • Deep understanding of Active Directory, Group Policy, File Sharing, etc., • General understanding of technology related to small-medium businesses, • Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options, • Competitive 401(k) participation with up to 4% contribution match, • Certification reimbursement to support your continued development, • Meaningful opportunities for advancement within a growing organization The physical requirements below describe the essential job functions needed to complete this job. • Consistent hand and finger dexterity necessary to operate computer equipment, • Consistently required to sit, stand, walk, talk, hear, and see, • Routine use of hands to type, • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch, • Occasional need to walk around the office, • Consistent vision abilities required; close vision, depth perception, and ability to focus, • Ability to travel dependent on company needs, • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)