Desktop Support Technician *HIRING ASAP*
8 days ago
Topeka
Description PC Support -\tDeliverables o\tMonitor track all Incidents across all SNOW queues for North America. o\tDiagnose and resolve incidents using documented procedures to perform responsibilities o\tMonday – Friday 8 hour day onsite technical support (On-call and off hours when needed) o\tNew hire hardware setup and implementation o\tTest assets to ensure proper functionality o\tInstall, repair, and conduct preventative maintenance of all laptops and desktops across North America o\tDell warranty management\coordinating with Dell for replacement hardware Asset Management Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites. Deliverables -\tInventory of Windows based assets and peripherals -\tUpdating Hardware Asset Management -\tWindows based assets -\tDepot - Per Segment/Site asset tracking -\tAssigning (profile & imaging) -\tReplacement (End of Life) -\tBreak/Fix – asset needs repairing based on warranty status -\tNew Hire and Business segment moves o\tShipping and Delivery – New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support o\tReporting – standard In/Out stock inventory status of replacement and Depot asset inventory o\tDisposal of Hardware management -\tPC Lifecycle -\tProcurement through disposal -\tExpectation that refresh is included in this -\tSoftware Support and Installation -\tOS Imaging on computers -\tDeployment of software through automated tools and manual installs -\tInstall and test desktop software applications and internet browsers. -\tiOS system and mobile app support -\tProcurement/installation of approved software Audio/Visual Support -\tMaintenance and Testing of windows-based systems -\tTrouble shooting issues or re-imaging windows-based systems if needed -\tTraining users on scheduling meetings and conference room software/hardware. -\tExecutive full meeting support -\tQuality Control / Conference room Health Checks -\tCoordinate 3rd party Vendor for updating conference room AV equipment -\tCoordinate 3rd party Vendor for conference room installation of AV equipment -\tCoordinate 3rd party Vendor warranty work of installed AV systems -\tProviding live support for townhall conferences -\tTroubleshooting wall mounted EVOKOS Network Infrastructure Support -\tServer Hardware Support Replacements -\tProcure HDD replacement and install for servers per request/coordination of server team. -\tProcure servers, rack and stack per request/coordination of server team. Smart Hands Support -\tDepot Services -\tOS Imaging and software installation -\tDelivery of hardware and peripherals to customer -\tAdvanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue. -\tCoordinated refresh/replacement for North America users -\tManaged of assets of several segments for above purposes. -\t3rd Party Coordination o\tVendor/partners -\tDigital Genius Sessions -\tMS Teams -\tSupport definition o\ti.e. - Okta Support/Expectations Project Support Objective: To successful provide project management support for out of scope operations request including: -\toverseeing the successful completion of projects -\tsetting targets for milestones, adhering to deadlines and allocating resources -\tDelegating tasks on the project to TekSystems NA support team -\tMake effective suggestions when presented with multiple options for how to progress with the project -\tServing as a point of contact/liaison between management and team (Management, Associates and Tek Management) ; (Tek Management /Technicians) -\tManage scope, schedule, risk, quality and resources of projects based on Tek defined scope of Project Management work responsibilities -\tManaging end to end operations Aim & Purpose – To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. Benefits Identifications – -\tCollaboration Improvement -\tImproves Productivity and Reduces Workload -\tPerformance management -\tScope Description – Projects that require management of scope, scheduling, risk and quality control in support of the successful completement or enhancement of all NA Sites supported by the SITS NA IT Support team. -\tIn Scope – all projects as related to and in support of the SITS support contract -\tOut of Scope – Areas of support that are not identified within the SLA of the TEKsystems contract ITIL Process -\tIncident/Request -\tChange -\tAsset -\tKnowledge -\tSecurity Innovation Aim & Purpose To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience. Skills Windows 11, windows, microsoft office, ticketing system, hardware/software, troubleshooting, Pc troubleshooting, Support, Desktop, Printers, Configuration, Customer service, audiovisual, rack and stack, mobile device, itil, Thin client, Help desk, Help desk support, Windows os, Active directory, Install, Imaging, asset management, software management, reporting tools, shipping & receiving, procurement, ios, android, mac, project execution, documentation writing, knowledge management Top Skills Details Windows 11,windows,microsoft office,ticketing system,hardware/software,troubleshooting,Pc troubleshooting,Support,Desktop,Printers,Configuration,Customer service,audiovisual,rack and stack,mobile device,itil Additional Skills & Qualifications -\tTeam Player -\tTime Management -\tSelf sufficient -\tSelf starter -\tExcellent communication skills -\tWhite Glove customer service skills Experience Level Entry Level Job Type & Location This is a Contract position based out of Topeka, KS. Pay and Benefits The pay range for this position is $20.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n, • Critical Illness, Accident, and Hospital\n, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n, • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n, • Short and long-term disability\n, • Health Spending Account (HSA)\n, • Transportation benefits\n, • Employee Assistance Program\n, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Topeka,KS. Application Deadline This position is anticipated to close on May 29, 2026. \n \nAbout TEKsystems\n\n We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. \n\n The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. \n\n \n \nAbout TEKsystems and TEKsystems Global Services \n\n We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. \n\n The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. \n\n San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. \n\n Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. \n\n Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.