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Overview Provides clinical leadership to promote increased compliance with a range of quality and cost measures and standards of care. Manages service delivery of inter-professional and para-professional team members working on an individual case or population of cases. Acts as a key resource in providing clinical and operational guidance and support to assigned teams and other staff to achieve and enhance team outcomes. Provides advanced nursing clinical care for patients in accordance with current State and Federal rules and regulations for nurse practitioner's scope of practice and national standards of care. Works under the supervision of the Clinical Director for the Nurse Practitioner Program. What We Provide • Referral bonus opportunities, • Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays, • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability, • Employer-matched retirement saving funds, • Personal and financial wellness programs, • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care, • Generous tuition reimbursement for qualifying degrees, • Opportunities for professional growth and career advancement, • Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will Do • Manages and provides the full scope of advanced nursing practice for targeted patient populations, which may include short-term treatment of members at the point of care. Evaluates patient responses to therapy/interventions. Ensures revision of the inter-professional plan of care as necessary to achieve quality outcomes., • Serves as the clinical authority on individualized care teams and leads rounds and interdisciplinary care team meetings., • Manages and provides comprehensive, advanced nursing care, including post-discharge aftercare visits, annual comprehensive assessment visits, palliative care-care management program onboarding, and change in condition assessment visits (including physical examination, comprehensive history, screening for physical and/or psychological conditions, and point of care testing). Urgent interventions (i.e., escalations for the Care Teams, RPM, and the 24/7 Line), pharmacological and non-pharmacological interventions, ordering treatments and DME, preventative health maintenance activities, care management, referrals, discharge planning, counseling, and patient education. Establishes a treatment plan based on clinical findings and determines when further evaluation by the collaborating physician, specialist, or emergency care is warranted., • Collaborates with patients, families, primary care physicians and other team members to provide assessment and care planning. Assesses, plans, and provides intensive and continuous care management across client settings., • Manages and provides clinical services in compliance with standards of Patient-Centered Medical Home standards, meaningful use of medical record data, HEDIS and QARR quality of care measurements., • Manages inter-professional team efforts regarding the medical, nursing, therapy and ancillary care provided to patients to ensure quality outcomes are achieved., • Participates in on call coverage schedule to ensure 24/7 access to practice clinicians., • Assesses, educates, and improves client and caregiver knowledge of chronic disease, self-care management, and identification of changes in health status, including appropriate responses and actions through individualized education and inter-professional interventions., • Observes and analyzes team performance patterns related to population under care and assists in developing interventions to improve team performance. Provides remedial support and guidance to interdisciplinary team members to address implementation/evaluation of plans that maintain/increase customer experience with care, cost-efficiency, and quality care compliance with regulatory standards., • Communicates with internal and external care partners regarding the needs of the patient or population to ensure interventions occur in a timely and appropriate manner. Intervenes as needed when the care plan is not executed and remediates the situation to prevent reoccurrence., • Performs procedures as outlined in collaborative practice agreement and as privileged by the Credentialing Committee., • Manages quality of medical record documentation and submits billing information in accordance with Professional Corporation policy., • Provides care in one or more care settings based on the clinical requirements: virtually, telephonically or travels to patients’ homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options., • Upon request, performs peer reviews of work performance, including quality of care, clinical documentation, coding and billing practices, communication skills, and population surveillance., • May participate in the VNS Health Medical Care at Home Quality and Professional Advisory Committee and any associated workgroups related to development of evidence based clinical models of care, peer education and training, quality improvement, medical record configuration and reporting, maximizing the use of clinical decision support systems., • May act as a preceptor for student Nurse Practitioners, providing excellent role modeling of community-based primary care practice., • Assumes responsibility for continued professional growth, and maintains professional certification and licensure. Licenses and Certifications: * License and current registration to practice as a Registered Professional Nurse in New York State required * Certificate (license) and current registration to practice as a Nurse Practitioner in the State of New York, with a specialty in adult health, family health or gerontology required * Valid driver's license, as determined by operational/regional needs may be required * Maintains credentialed status with VNS Health Medical Care at Home and associated managed care plans required * Maintains NPI, Medicaid and Medicare provider numbers preferred * Maintains a collaborative practice agreement with a physician in compliance with New York State regulations preferred * Must be certified by ANCC or another accrediting Nurse Practitioner body – in order to bill Medicare and meet credentialing requirements required Education: * Master's Degree of Science in Nursing, or other graduate degree from a nurse practitioner educational program registered by the New York State Education Department as qualifying for NP certification (licensure) required * Current ANCC or AANP certification as an adult, family or geriatric nurse practitioner required Work Experience: * Minimum of two years of experience as a nurse practitioner utilizing full scope of practice preferred * Clinical home care experience or two years managerial experience preferred * Demonstrated knowledge of HEDIS and QARR quality measures, ICD-10 and CPT coding for reimbursement of services required * Bilingual skills, as determined by operational needs required Pay Range USD $109,900.00 - USD $146,500.00 /Yr. About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The USA CIB Senior Data Analyst - Financial Planning & Analysis, Associate manages one or more processes, projects, or procedures within the FP&A functionality, with a strong focus on data, automation, and analytics enablement. The incumbent will provide well-analyzed and clearly defined recommendations on process improvements, leveraging modern BI and data tools while influencing others regarding FP&A policies, practices, and procedures * Develops, improves, and independently manages several processes (reporting, projects, systems, procedures, or products) within the FP&A structure, with an emphasis on data models, dashboards, and automated reporting pipelines. * Enhances the financial understanding of business lines, products, and segments by building Power BI dashboards, analytical models, and data transformations using Power Query and SQL to support reporting, forecasting, and decision making. * Designs and maintains end-to-end reporting solutions, from raw data ingestion (SQL / servers) to semantic models and executive-level dashboards. * Influences others regarding FP&A process policies, procedures, and practices, promoting data governance, standardization, and automation best practices. * Recommends industry and peer data sources to enhance reporting with benchmarks, supporting business cases through structured datasets and reusable models. * Coaches and reviews the work of lower-level professionals, helping them adopt Power BI, Power Query, SQL and automation best practices to execute the financial management function more efficiently. * Implements scalable solutions to existing problems using Python, SQL, Power BI, dbt models, and automated data workflows. * Delivers well-analyzed financial forecasts supported by robust data models and version-controlled transformations, aligned with the business strategic direction and budget. * Exchanges facts, statuses, ideas, and issues using data-driven storytelling and visualization, enabling faster and better executive decision-making. * Acts as a subject matter expert providing functional and technical guidance on data modeling, BI architecture, and analytics platforms. * Acts as a subject matter expert while providing leadership, guidance, and mentorship to other project managers and analysts on advanced analytics and reporting solutions. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's Degree or equivalent work experience: Computer Science, Data Analytics/Data Science, Business Analytics/Information Systems - Required. * Master's Degree: Business Administration, Accounting and/or Economics - Preferred. * 3+ Years Financial Planning and Analysis in the Banking or Financial Services Industry - Preferred. * Excellent verbal and written communication skills. * Ability to convey a sense of urgency and drive issues/projects to closure. * Ability to prioritize and manage multiple projects simultaneously. * Ability to listen and interpret the requirements of internal clients, plan accordingly, and exceed expectations. * Strong financial analysis, modeling, and problem-solving. * Demonstrated financial modeling knowledge and skills with strong analytical, qualitative, and problem-solving skills. * Excellent interpersonal skills with ability to build relationships at all levels of management. * Excellent leadership skills. * Strong Proficiency in SQL, DAX, Python, PowerPoint, Excel, Power BI * Strong experience in and knowledge of financial planning and analysis. * Ability to multi-task and meet strict deadlines. * Ability to effectively communicate complex financial transactions and strategies. * Ability to effectively interact with the market, executive management and vendors. * Detail oriented with the ability to research, organize and analyze financial data. * Spanish language proficiency preferred Certifications: * No Certifications listed for this job. It Would Be Nice For You To Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Power BI and database administration (Azure, Snowflake, DB Admin). Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $115,000.00 USD Maximum: $145,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. ___ Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ___ to discuss your needs.

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! Role Overview Santander is seeking an Executive Director, Non-linear Rates Trader to join the Rates trading team within Santander’s U.S. Corporate Investment Banking. The role will focus on building and running the USD rates options business, with primary responsibility for pricing, trading, and risk management across nonlinear products, while covering US clients. The successful candidate will combine strong options trading experience with the ability to drive systems development to enhance pricing, risk, and trade execution capabilities across the desk. Responsibilities * Price, quote, and trade USD rates options (nonlinear products), ensuring competitive pricing and disciplined risk-taking. * Partner with existing USD rates options trading team in Europe to expand coverage of US clients and initiate buildout of a stand-alone nonlinear trading desk in NY * Partner with Sales and Structuring to support and expand coverage of US clients, driving growth of the USD options franchise. * Collaborate with global trading partners where needed to support cross-regional risk transfer, product coverage, and market continuity. * Lead enhancements to desk infrastructure, including pricing tools, risk analytics, market data workflows, and automation. * Work closely with Quant, Technology, and Risk to improve model implementation, calibration processes, and control environment. * Ensure adherence to all relevant governance, limits, policies, and regulatory requirements. Qualifications * Significant experience trading rates options / nonlinear rates products, with demonstrated ability to run risk and generate P&L. * Demonstrated systems development capability. * Strong quantitative intuition and comfort working closely with models and analytics. * Excellent communication skills and a client-oriented mindset, with experience supporting coverage of US clients. * Ability to work effectively in a fast-paced trading environment with strong ownership and accountability. Education * Bachelor’s degree or equivalent work experience * FINRA Certificates Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $250,000.00 USD Maximum: $320,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. ___ Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ___ to discuss your needs.

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! Role Overview The VP, Corporate & Financial Sponsor Structuring will partner closely with Sales and Trading within Santander’s U.S. Corporate Investment Banking to originate, structure, and deliver differentiated Rates and FX solutions for Corporates, Financial Sponsors, and Project Finance clients in the US (working in collaboration with the global structuring hub). The role focuses on private-side solutions/structuring, developing new trade ideas, improving franchise quality, and enhancing scalability through automation and strong cross-functional coordination. Secondary product exposure may include commodities, equity, credit, and inflation as needed to support client objectives. Responsibilities * Work alongside Sales teams to build pipeline and improve the quality of the client franchise through differentiated trade ideas, structuring expertise in key areas, and automation of recurring processes. * Originate, design, price and deliver Rates and FX solutions tailored to client objectives * Participate in client calls and meetings related to structuring pitches to obtain first-hand feedback on product delivery, solution fit, and client interest; translate feedback into refinements of trade ideas and execution approach. * Maintain frequent interaction with internal stakeholders, including Trading, Banking, Financing teams, and XVA partners across geographies, to align on pricing, risk, documentation, execution, and delivery timelines. * Support structuring and execution topics including structured FX / FX options, deal-contingent Rates and FX, and Project Finance hedging requirements. * Lead or contribute to XVA and RWA optimization for collateralized and uncollateralized counterparties, incorporating specific CSAs and client requirements. * Pitch and Coordinate New Issue Swap, ensuring effective connectivity between client, trading, and operational stakeholders. * Contribute to new product development by identifying market needs, defining product requirements, partnering with risk/legal/operations on governance and documentation, and supporting go-to-market readiness. * Provide strong documentation and process discipline, including expertise and collaboration on ISDAs and CSAs, and awareness of Hedge Accounting under US GAAP considerations where relevant to client solutions. * Develop tools, analytics, and automation to improve speed-to-market for indicative pricing, scenario analysis, pitch materials, and recurring internal workflows. Qualifications Required * Previous experience and demonstrated success in a similar structuring/solutions role at an appropriate level. * Strong knowledge of Rates and Structured FX derivatives, with the ability to translate objectives into executable structures. * Prior experience in a related role (trading and/or sales experience is beneficial). * Proven ability to collaborate across Sales, Trading, Banking, Financing, and XVA, and to engage directly with external clients. Desirable * Ability to code and automate processes; comfort building scalable tools to improve structuring delivery. * Experience with new product development; XVA and RWA optimization; New Issue Swap coordination; structured FX; deal-contingent Rates and FX; Project Finance hedging; ISDA/CSA documentation; Hedge Accounting under US GAAP. Education * Bachelor’s Degree (preferred degree: physics, computer science, math, engineering, finance) Certificates Series 7, 63, 79, SIE What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $225,000.00 USD Maximum: $250,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. ___ Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ___ to discuss your needs.

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: Santander Corporate & Investment Banking is seeking an Analyst to support the Structured Finance business with a focus on strategy, business development support, market intelligence, and transaction analytics. The Analyst will partner with senior originators and product team members to help drive pipeline management, competitive positioning, and high-quality client and internal materials. This is a product-focused structured finance role with an emphasis on lending / structured lending solutions and related analytics. • Pipeline & BD support: Maintain structured finance pipeline, prepare summaries for senior management, and support opportunity prioritization, client targeting, and sector activity monitoring., • Market & competitor intelligence: Track structured finance market activity (pricing/terms, structures, competitors, league tables, relevant comparables) using Infralogic and other sources; synthesize key takeaways., • Business Performance: P&L, balance sheet, distribution activity, and RWA/capital analysis and forecasting, partnering closely with product teams and support areas to deliver integrated analysis and actionable insights., • Strategic Planning: Develop and maintain forward-looking strategic plan across the business and product portfolios, delivering rigorous analysis and clearly defined strategic levers to achieve growth and performance objectives., • Presentation materials: Build polished presentation materials, capability decks, and internal readouts; ensure accuracy, clean storylines, and executive-ready formatting., • Process improvement: Improve recurring reporting and content production through templates, automation, and the thoughtful use of AI tools. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 2+ years of experience in structured finance, project/infrastructure finance, leveraged/structured lending, credit, capital markets analytics, or a closely related banking role; or 2+ years of experience in a business development, strategy or finance role at an investment bank., • Bachelor’s degree required., • Advanced Excel skills., • Strong PowerPoint skills., • Working knowledge of structured finance and lending concepts (capital structure, credit metrics, pricing/terms, documentation mechanics at a high level)., • Hands-on experience with: Dealogic/Infralogic, FactSet and/or Capital IQ, and Bloomberg., • No Certifications listed for this job. It Would Be Nice For You To Have: • Exposure to structured finance subsectors (e.g., infrastructure, renewables, transportation, digital infrastructure, fund finance, asset-based/structured lending)., • Experience with internal banking processes (credit approval support, diligence tracking, coordination across risk/credit, legal, syndications/capital markets partners)., • Power Query / Power Pivot, basic VBA, or other productivity enhancements., • Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education., • Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $90,000.00 USD Maximum: $125,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. ___ Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ___ to discuss your needs.

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Corporate Investment Banking (CIB) Finance Product Control Vice President manages and monitors large project or accounting processes within the accounting function. The incumbent provides subject matter expertise to leaders and business lines by providing guidance, interpretation, and communicating impact to business lines/accounting team. * Manages and monitors any large project or process implementation within the Finance function. * Shares accounting expertise with leaders and business lines by providing guidance, interpretation, and communication of policy and/or procedural changes and impact. * Directs and guides accounting teams by reviewing financial information, reporting, and disclosures. * Ensures compliance and regulatory standards are met within the department. * Researches and analyzes new products, systems, and/or best practices within the accounting function; proposes findings to CFO Director. * Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy. * Monitors and communicates accounting developments to the organization's operations, financials, and regulatory reporting to management. * Collaborates cross-functionally with all lines of businesses to facilitate and lead timely implementation and standardization of any new accounting requirements made to the existing accounting policies and procedures. * Collaborates with other finance department managers to support overall department goals and objectives. * Advises senior management on the best practices needed to meet defined goals and objectives. * Manages projects and initiatives as requested by senior management. * Establishes and maintains collaborative relationships with internal and external stakeholders. * Improves existing processes and practices within the Accounting department. * Represents the organization as a primary resource and subject matter expert for specific accounting projects, initiatives, and updates. * Coaches, reviews, and delegates work to junior professionals as needed. * CIB Pipeline Manager oversees the end-to-end flow of banking transactions, client onboarding, or technical projects, ensuring efficient delivery from initiation to completion. They act as a central coordinator between business lines, technology, and risk management to meet strategic goals, optimize workflows, and enhance the client experience. * Project and Workflow Management: Manage the lifecycle of banking products or client onboardings, tracking progress through structured project plans, ensuring adherence to timelines, and maintaining high-quality delivery. * Strategic Planning & Execution: Collaborate with senior leadership to implement business strategy, create operational workflows, and manage capacity, ensuring that new transactions are aligned with firm-wide goals. * Stakeholder Coordination & Escalation: Act as a central point of contact for internal teams (Relationship Management, Operations, Technology) and clients, handling escalations regarding delays or service issues. * Risk and Compliance Control: Ensure all deals or operational processes meet regulatory, security, and internal risk standards, including developing controls to maintain compliance. * Data Analytics and Reporting: Provide metrics on pipeline performance, portfolio analytics, and progress reports to leadership to drive decision-making. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's Degree: Accounting, Finance, Business Administration or equivalent field. - Required. * Master's Degree: Accounting, Finance, Business Administration, or equivalent field. - Preferred. * 3+ Years Accounting, Finance, Business Administration or similar field within the Banking or Financial Services Industry - Required. * Advanced accounting practices and procedures, including US GAAP/IFRS and regulatory reporting standards. . * Ability to lead, influence and direct peers, subordinates and management. * Ability to make effective decision making on complex matters. * Ability to convey a sense or urgency and drive . * Ability to multi-task and meet strict deadlines. * Ability to handle conflict resolution with other groups (e.g. business units) outside of Corporate Accounting to ensure appropriate accounting guidance is followed. * Ability to adjust to new developments/changing circumstances. * Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure. * Ability to maintain and report on confidential information in an appropriate manner. * Strong interpersonal, supervisory, and customer service skills required. * Strong attention to details and can analyze information quickly. * Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding. * Excellent written and oral communication skills. * Excellent analytical, organizational and project management skills. * Results oriented; ability to work efficiently and meet strict reporting deadlines. Certifications: * CPA : (Certified Public Accountant) - Desirable It Would Be Nice For You To Have: * Experience in Corporate and Investment banking, Operations, or Product Control within financial services * Experience in Microsoft Office products. * Skills: Strong analytical and organizational abilities, proficiency in data analysis, and experience with CRM or project management tools. * Communication: Ability to influence stakeholders without authority and articulate strategic goals to various teams. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $145,000.00 USD Maximum: $195,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. ___ Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ___ to discuss your needs.

Overview Provides clinical and consultative support to Licensed Social Workers (LSWs) and Interdisciplinary Care Team Managers regarding complex social work related clinical and/or customer service issues. Provides mentoring and leadership to less experienced LSWs. Also provides social work services to VNS Home Care patients. Develops and implements a social work plan of care consistent with the Agency's goals and Social Work policies and procedures. Works under general supervision. • Performs annual clinical co-visits for licensed social workers, as well as two clinical co-visits during the first six months for new hires. Provides feedback to licensed social worker and management; assists in development of plans to address improvement needs, as appropriate., • Participates in the orientation of new hires, including but not limited to, field training. Provides ongoing coaching, as needed, during the probationary period. Acts as a general mentor/resource to new staff for guidance and problem-solving., • Coordinates with the Clinical Operations Support management to foster quality, compliance and best practice for all social work services., • Assists with developing agenda for and implementing regionally based social work meetings to foster communication, dissemination of information and resources, and ongoing staff development. Represents social work services at regionally based and centralized meetings, as needed., • Conducts designated number of quality chart reviews each month., • Travels to patient homes to provide direct social work services to patients and families in collaboration with the interdisciplinary care team, consistent with VNS Home Care policies, procedures and standards of social work practice., • Conducts comprehensive assessment and develops the social work component of the patient’s plan of care, providing social work interventions including education, short term counseling, community resource planning and crisis intervention., • Manages social work service planning and implementation for a caseload of patients from assessment to discharge. Maintain productivity sufficient to meet program goals., • Maintains communication with other members of the patient’s interdisciplinary care team and assists them in understanding the significant social and emotional factors related to the patient’s health status, and the role of social work intervention., • Completes all required documentation according to VNS Home Care policy., • Participates in VNS Health meetings including but not limited to, interdisciplinary team meetings, in-services and training programs, social work meetings and case conferences., • Conduct field orientation and orientation co-visits for newly hired social workers., • Provide supplemental support, coaching, and clinical consultation as needed for both new hires and incumbent SW staff. • Conduct annual clinical co-visits for SWs within their assigned regions., • Complete social work shadow visits for newly hired nurses, rehab therapists, and others as needed., • Serve as a regional resource for clinical consultation and visit coverage for urgent or complex cases., • Participate in planning and implementing team meetings, trainings, and new workflows., • Participate in special projects and workgroups., • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: Current registration to practice as a Licensed Master Social Worker (LCSW) in New York State required Valid driver’s license may be required, as determined by operational/regional needs Education: Master's Degree in Social Work after successfully completing a prescribed course of study at a graduate school of Social Work accredited by the Council on Social Work Education and the New York State Education Department required Work Experience: Minimum of five years social work experience in a healthcare/homecare setting required Demonstrated ability to lead and guide less experienced social workers required Bilingual skills may be required, as determined by operational need Pay Range USD $77,200.00 - USD $96,500.00 /Yr. About Us VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Job Description Tailor Shop Manager: NYC, Hoboken, NJ & Greenwich, CT alts | Alteration Specialists is looking for a Tailor Shop Manager Alts is looking for a dynamic, professional Tailor Shop Manager, distinguished by their charisma, teaching ability, and professional integrity. This role will include fittings, sewing on the machine, representing your studio internally, building client relationships and using sophisticated tools to make management decisions. This is a full time role in New York, with salary, bonus potential, full benefits, and opportunities for future growth. Responsibilities include: Client Relationship Management and Fittings • Maintain a professional, warm, welcoming studio environment, • Conduct Fittings according to the Alteration Specialists Standard, • Build relationships with clients, influencers, brands and stylists, • Be present and address all client issues in a professional manner – offer creative solutions, • Demonstrate that you are meeting personal production targets, • Teach and develop your tailoring team to be able to deliver on a variety of garments and alterations, • Keep track of production during the day and communicate with front desk, and the larger operations team at the end of each day to ensure documentation is correct and complete, • Communicate with leadership and other locations to ensure that all studios are operating as part of a whole, • Provide management with your team’s schedule on a weekly basis; inform management of any team absences or if timesheets need to be updated, • Represent your studio to the larger organization, advocate for your studio’s needs and be the leading person to assist with rolling out company wide-change at your studio level, • Constantly be evaluating processes that are not efficient and come up with solutions to better optimize our organization, • Encourage respect amongst your team and address unprofessional behavior, • Including tardiness of your team, • Work with HR to distribute all formal write-ups to employees and explain the reason for write-up clearly so the employee fully understands the reason. Hold them accountable to their Performance Improvement plans if applicable, • Distribute work strategically amongst your tailoring staff based on internal forecasting tools and their individual abilities. Distribution should benefit the team as a whole, not any particular tailor or fitter, • Coach all fitters that are unsure or uncomfortable with marking specific alterations or following dialogue that is required to be used during fittings, • Seek opportunities to strengthen the skills of tailors and fitters in your shop to develop a strong team, • Complete full QC on all orders, yours and your team’s before the clients pick up, • Identify tailors in your shop that are making QC errors and work with the Head of Talent Development to assess the best plan of action to correct the errors including developing and administering a training plan, • Welcome new tailors to your shop, show them their station and introduce them to the team. Make sure they are distributed the appropriate work according to their skills and preferences, • Help tailors scan work as necessary and make sure that all work is scanned out by the end of each day. Make sure that their PIN works at your location, • Help facilitate the production report process and communicate production, report discrepancies to the Finance team in one succinct Slack messages, • Have all production reports of your team including yourself signed by Tuesday at 12pm of payroll week, • You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion., • You are respectful, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease., • You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in., • You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list., • You are detail-oriented. You take pride in delivering beautifully altered garments and you meticulously check work for accuracy., • You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives., • 10+ years of alteration tailoring experience required, • 4-5 years of general fitting experience required, • 1-2 years of fitting both men's and women's garments required, • Proficiency in English required, • Strong written communication skills required., • 1-3 years of management experience desired Why the Role is Compelling As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth. Compensation • Salary of $65K-85K* with discretionary bonus plan YRpgtAh8oq

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking a performance-driven, proven, ambitious, and competitive Key Account Specialist who is willing to put forth discretionary effort to go the extra mile. This is your opportunity to join Inizio Engage and represent a top biotechnology company! What’s in it for you? • Competitive compensation, • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions, • Employee discounts & exclusive promotions, • Recognition programs, contests, and company-wide awards, • Exceptional, collaborative culture, • Best Places to Work in BioPharma (2022, 2023, & 2024), • Certified Great Place to Work (2022, 2023, 2025) What will you be doing? • Responsibilities include gaining access to, calling on, and educating high value clinicians, key targets (customers), influencers, and decision makers within Corporate Urgent Care Accounts and sites of care., • Maintain a proactive and methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to goals and putting customers at the heart of everything we do) and utilizes current digital tools effectively, • Adapts quickly to new tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans., • Proactively build and update business plans to address all customer types and opportunities in the territory., • Explore and develop new relationships, while effectively maintaining existing relationships, with key contacts and opinion leaders across varied customer base, • Ensure key stakeholder education and awareness of our products throughout the territory geography in both public and private sectors., • Engage and develop strategic partnerships with large customers to educate health professionals on our products and company resources., • Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance business objectives. What do you need for this position? • Bachelor’s degree, 5+ years pharma sales and account management experience, • COVID, Antiviral, Migraine , and Urgent Care experience preferred, • Experience managing and navigating large regional to national level accounts, • Demonstrated ability to uncover and understand approval processes, account protocols, developing relationships with key stakeholders and decision makers, • Experience supporting and facilitating Buy & Bill Process including Contracting and/or Rebating with Accounts, • Effectively and efficiently build and maintain strong relationships while compliantly driving education and awareness, • Development and execution of strategic account business plans, • Proven track record of success About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: ___ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Inizio Engage is seeking a Regional Business Director to support Cristcot, an established pharmaceutical company with a proven track record in developing novel formulations and optimized drug-device systems, in preparing for a U.S. product launch in ulcerative colitis. This leadership role is critical in building and leading a high-performing field sales team and driving regional execution against national commercial strategy. The Regional Business Director will hire, lead, and develop a team of Territory Business Managers (TBMs) to achieve and exceed revenue, TRx/NBRx, and market share goals. This individual will translate national objectives into clear regional plans, ensure consistent execution, and foster a culture of accountability, compliance, and high performance. This role will work cross-functionally with internal and client stakeholders including Marketing, Market Access, Medical Affairs, and Commercial Operations to ensure alignment and successful product adoption. What’s in it for you? • Competitive compensation, • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions, • Employee discounts & exclusive promotions, • Recognition programs, contests, and company-wide awards, • Exceptional, collaborative culture, • Best Places to Work in BioPharma (2022, 2023, & 2024), • Certified Great Place to Work (2022, 2023, 2025) What will you be doing? • Hire, develop, and lead a team of Territory Business Managers (TBMs), driving performance above target through structured coaching and development, • Coach team members on consultative selling, account management, and territory planning to meet or exceed goals, • Develop and execute a regional sales strategy aligned with national objectives, focusing on high-value opportunities and target accounts, • Monitor and drive performance metrics including TRx, NRx, market share, and HCP engagement using CRM and analytics tools, • Provide regional insights on payer dynamics, customer needs, and competitive landscape to inform broader commercial strategy, • Foster a culture of accountability, setting clear expectations and managing performance effectively, • Adapt regional strategies based on market changes including competition, access challenges, and payer dynamics, • Lead cross-functional collaboration with Marketing, Medical Affairs, Market Access, and Commercial Operations, • Support adoption of digital and AI-enabled tools to enhance field effectiveness and customer engagement, • Build and maintain strong relationships with key customers, accounts, and healthcare stakeholders, • Ensure compliance with all regulatory, legal, and company policies, • Manage regional budgets and allocate resources effectively to maximize return on investment What do you need for this position? • Bachelor’s degree in business, Life Sciences, or related field required, • MBA or advanced degree preferred, • 10+ years of pharmaceutical or biotech sales experience, including multiple product launches, • 2–3 years of first-line leadership experience managing sales teams, • Experience in specialty or complex, payer-driven markets (immunology preferred; gastroenterology a plus), • Proven track record of leading teams to exceed performance goals in competitive environments, • Strong coaching, leadership, and performance management skills, • Experience using CRM platforms (e.g., Salesforce) and analytics tools (e.g., Tableau, Power BI), • Strong understanding of compliance and regulatory requirements in pharmaceutical sales, • Excellent communication and stakeholder management skills, • Valid driver’s license and ability to travel extensively within the region, • Willingness to travel 50–70% within the region The base pay range for this position is $160K – $200K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. About Cristcot Cristcot is in the business of addressing the problem within the problem. They focus on the details and connections that other, major pharma companies have left ignored for years. There are better ways, better drugs and better formulations and we will make them a reality by analyzing, understanding and solving the problems within the problems. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. To learn more about Inizio Engage, visit us at: ___ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company; however, only qualified candidates will be considered.

As a Senior AEM Content Author, you will deliver high‑quality, compliant, and customer‑centric content experiences across Medicare public websites. You’ll be part of a cross‑functional Marketing Technology team responsible for building scalable, accessible digital experiences within Adobe Experience Manager (AEM). In this role, you’ll bring strong problem solving, technical expertise, and a clear sense of ownership. You are expected to look beyond task execution - collaborating with team members, identifying issues early, speaking up with recommendations, improving processes, and ensuring that the right work gets done to deliver meaningful outcomes for customers and the business. Your job responsibilities will be to: · Author, manage, and optimize complex web content within Adobe Experience Manager to support acquisition and retention goals. · Ensure content meets accessibility, SEO, brand, and regulatory standards in a highly regulated healthcare environment. · Identify risks, gaps, and opportunities before they impact delivery. · Troubleshoot content and rendering issues independently and partner with engineering when deeper technical support is needed. · Partner closely with Product, UX, Engineering, Analytics, Legal, and Compliance throughout the full content development lifecycle. · Work within an Agile team to plan, refine, and deliver content aligned to roadmap priorities. · Identify opportunities to improve authoring workflows, governance, templates, and standards. · Contribute to scalable processes that increase efficiency while maintaining accuracy and compliance. · Provide guidance to junior authors and contractors, setting clear standards for quality and execution. · Lead by example and advocate for strong content and experience decisions. · Work in a fast-paced highly regulated environment governed by federal and state guidelines. Who you are: • A Leader – You take initiative, speak up when something doesn’t look right, and are comfortable owning outcomes in a matrixed environment., • Analytical – You use data, requirements, and constraints to inform decisions and solve problems proactively., • Tech‑Forward – You are comfortable working deeply in Adobe Experience Manager and understand how content decisions impact technical execution. You are also comfortable with how automation can be part of building efficient scalable processes., • Collaborative – You communicate clearly and work effectively with diverse partners across business, design, and technology., • Accountable – You follow through, deliver what needs to happen, and hold yourself to a high bar for quality., • Process‑Minded – You look for ways to improve how work gets done, not just complete tasks., • Passionate & Invested – You care deeply about the quality of the digital experience and bring energy and purpose to your work. Required Background and Qualifications: · 5+ years of experience in content authoring · Expert Adobe Experience Manager (AEM) content management skills. · Bachelor’s Degree, certification in Marketing Technology, Business, Communications, or equivalent experience Preferred Qualifications: · AEM content author certification · Advanced Knowledge of responsive web design (web, mobile, tablet) best practice · Advanced understanding of accessibility guidelines · Experience working on agile team and leveraging tools, and work management tools such as JIRA · Familiarity with agentic work management tools such as Copilot and/or Gradial · Analytical and data-driven, with a track record of using qualitative and quantitative data to prioritize and drive decision-making

$200K–$230K OTE + Equity | NYC Hybrid | FinTech (Capital Markets) | Account Executive We’re recruiting for a Account Executive with a fast-growing fintech company transforming equity capital markets through data, analytics, and connectivity. This is a high-impact, client-facing role where you’ll own both new business and existing relationships — ideal for someone early in their career looking to break into a high-growth fintech environment and build deep relationships across the ECM ecosystem. Client Summary: A capital markets technology platform designed to modernize equity capital markets workflows. It connects buy-side and sell-side firms, delivering real-time data, improving collaboration, and enabling smarter decision-making across the deal lifecycle. Trusted by leading global investment banks and institutional investors, the platform is becoming a critical piece of infrastructure in ECM. What You’ll Do (Responsibilities): • Own a book of business — drive renewals, expansion, and retention, • Prospect and close new business within an assigned territory, • Build relationships with key stakeholders across ECM, Trading, IT, and Sales Trading, • Drive platform adoption and create champion users within accounts, • Identify upsell opportunities and proactively mitigate churn risks, • Conduct quarterly business reviews to ensure value delivery, • Maintain accurate pipeline, activity tracking, and forecasting in CRM, • Collaborate cross-functionally with Customer Success, Product, and Engineering, • Provide customer feedback and market insights to internal teams What You’ll Bring (Requirements): • 2-4 years professional experience in ECM, investment banking, finance, sales, or similar industries, • MUST HAVE deep understanding of equity capital markets (ECM), • SaaS Sales experience not required but a plus, • Background in investment banking or investment management strongly preferred, • Strong communication skills with the ability to engage senior stakeholders, • Experience managing renewals and driving account growth is a plus, • Bachelor’s degree in Business, Finance, Economics, or related field, • Entrepreneurial mindset with a “roll-up-your-sleeves” attitude, • Excited to work in a fast-paced, high-growth startup environment Compensation & Benefits: • Base Salary: $100K – $115K, • OTE: $200K – $230K, • Equity, • Medical, Dental, Vision, • 401(k) with company match, • Unlimited PTO, • Hybrid schedule (2–3 days in NYC office), • Education reimbursement & continuous learning, • Parental leave + life insurance Why This Role Stands Out: • High-growth fintech disrupting one of Wall Street’s most active sectors, • Strong product-market fit with top-tier financial institutions, • Small, scaling team with significant upward mobility, • Opportunity to build deep relationships across the ECM community, • Direct exposure to leadership and fast career progression Why Join Our Client? This is a rare opportunity to join a rapidly scaling fintech company at the intersection of data, capital markets, and technology — where you’ll gain ownership, accelerate your career, and play a key role in shaping the future of ECM. DM Morgan Brown & apply today to join a great team!

Company Description Outcomes Matter Innovations, LLC (OMI) is a value-based care accelerator for specialists, aiming to develop customized quality programs with precision. By integrating clinical practice guidelines, data analytics, and technology, OMI enables stakeholders to measure clinical outcomes while reducing costs. With over 30 years of expertise, OMI specializes in guiding providers and payers through healthcare challenges to achieve value efficiently. The company's mission is centered on improving experiences for patients, physicians, and payers alike. Role Description Performs outreach to targeted prospects as directed by leadership. Responsible for prospecting contacts, generating qualified opportunities, securing new introductions, and managing relationships with potential customers. Possesses an understanding of healthcare technology, data and analytics space, particularly around selling to key external executive stakeholders and end users for both health plans and providers. The Associate, Business Development plays a pivotal role in driving and advancing our strategic vision, organizational values, and ensuring operational effectiveness through their team. This role reports to Director, Business Development. Includes the following and other duties may be assigned: • Grow OMI Revenue through new business acquisition for OMI’s Value Based Care segment, • Proactively seek new business opportunities in the market, primarily performing cold outreach to qualified prospects with the goal of generating introductory meetings led by Business Development department leadership, • Customer Relationship Management system maintenance and tracking of outreach through HubSpot platform, including regular reporting of activity & performance, • Maintain an up-to-date understanding of OMI’s suite of products & the benefits to potential customers, • Maintain relationships with key external stakeholders in the industry, • Coordination with other OMI teams including Account Management, Implementation, etc. to meet the needs of potential clients, • Other duties as assigned Requirements & Skills: Bachelor’s degree in business or a related field. Previous work experience in cold calling. Experience with CRM software (familiarity with Hubspot is a plus). Track record of achieving goals, including activity & sales quotas. Excellent communication skills. Compensation: Competitive base salary with incentives based on performance, annual bonus, & equity award. Remote Position. Headquarters in Jersey City, New Jersey, 0-25% Travel

Job DescriptionCatbird is filling an exciting role for a Customer Analytics Manager, reporting to the VP of Marketing. In this role, you will partner closely with our marketing, finance, product, and leadership team to develop best in class retention strategies, increase customer loyalty and lifetime value, and mitigate churn across our e-commerce and store customer cohorts. Our ideal candidate is data driven with a deep understanding of the full customer lifecycle and its drivers. Key Responsibilities • Extract and analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following: - Streamlined customer dashboards for ongoing and ad hoc analysis- Summary of key insights and actions to wider team - Automated reporting in Catbird’s BI platform, Looker, • Define additional metrics and tracking to measure Catbird’s retention health and brand heat., • Identify shifts within our customer behavior and relevant actions to drive growth, • Work closely with marketing to provide data driven direction on lifecycle marketing campaigns across channels., • Provide data driven framework for Catbird’s pilot loyalty program and clienteling services across e-commerce and store., • Work closely with the marketing and merchandising teams to provide insights into audience segmentation, purchase behavior, cross purchase and spend trends., • Partner with the marketing and retail teams to create monthly and weekly customer engagement reporting, and measurable KPIs., • Work with marketing on A/B testing processes for creative, messaging, send frequency, and timing to constantly improve performance.Our Ideal Candidate, • 5+ years experience in corporate strategy, consulting, or CRM experience, • Strong data analytics and qualitative skills, SQL is a strong plus!, • Deep experience in analytics platforms, • Looker proficiency a must: dashboard modeling and design: Looks, views, and joins as well as data validation, • Experience with customer research methods – including coding and deploying surveys, and social listening, • Ability to translate insights into actionable strategies, • A strong communicator who enjoys collaborating with small, cross functional teams, • A passion for the Catbird brand and sustainability mission is a strong plus!Perks & Benefits, • Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium is covered for children. We also offer dental and vision., • Generous PTO plus additional paid holidays, sick days, and an extra day off during the month of your birthday!, • 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds., • Professional Development Stipend: an allotment of $200/year, plus other workshops and talks throughout the year, • Parental Leave: 12 weeks are 100% paid., • The Catbird Giving Fund: We vote as a company on what organizations to support. A portion of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others., • A generous employee discount, • Pre-taxed commuter discounts to save money on getting to work, • Discounted Citi Bike Annual Membership, • Regular company-wide celebrations & events

Company Description Outcomes Matter Innovations, LLC (OMI) is a value-based care accelerator specializing in designing innovative quality programs for healthcare specialists. Leveraging over 30 years of expertise, OMI integrates evidence-based clinical guidelines with advanced data analytics and technology to improve the quality of care and reduce costs. OMI focuses on delivering measurable outcomes and value for providers, payors, and patients. The organization is committed to guiding stakeholders through the complexities of healthcare to achieve improved results and experiences efficiently. Role Description We are seeking a full-time, remote Account Manager to play a critical role in maintaining and expanding relationships with clients. The Account Manager will focus on understanding client needs, coordinating cross-functional teams for strategy execution, and ensuring deliverables are met with high satisfaction. § Manages smaller, single-state, or regional accounts § Servers as the day-to-day liaison for assigned clients, ensuring consistent communication, data exchange, and adherence to program requirements § Supports onboarding, addresses system and program issues § Assists with identifying opportunities for program improvement and growth within assigned accounts § Leads business reviews, performance reviews, and bi-weekly touchpoints with minimal assistance § Manages account to ensure compliance with known contractual quality thresholds § Assist with minor client contract amendments Qualifications • Proven experience in account management, client relationship management, and customer success., • Strong skills in data analysis, technology solutions, and identifying actionable insights., • Effective verbal and written communication skills, including the ability to present reports and strategies clearly to clients., • Ability to collaborate with cross-functional teams and manage multiple client projects simultaneously., • Prior experience in the healthcare industry, value-based care, or familiarity with clinical guidelines is highly desirable.

Job Description Who We Are: Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you're motivated by a desire to solve problems and deliver groundbreaking insights and solutions you'll fit in perfectly! About the Role: Working on the Customer Success Team requires a passion for building solid client relationships and becoming our customers' most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our merchants. The Sr. Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. You'll manage a portfolio in the $3M–$7M+ ARR range, partnering with sophisticated enterprise brands where you'll build and maintain relationships with senior leaders across their organization. As a Sr. Customer Success Manager, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices, and expertise to our clients. Are you ready to join us? What You Will Do: • Own a highly strategic $3M–$7M+ ARR book of business and drive retention, growth, and strategic outcomes across a portfolio of enterprise accounts, • Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals, • Take full ownership of your portfolio's health and results: anticipate blockers, drive action across internal and external stakeholders, and hold yourself accountable to outcomes, not just activities, • Build and maintain trusted relationships with senior stakeholders, including VP and C-suite leaders (CTO, CMO, CFO, COO), and navigate complex organizational landscapes with confidence, • Understand your customer's organizational landscape, identify key stakeholders, and build solid relationships with client operating partners, • Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service, • Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives, • Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results, • Leverage scalable tools for asynchronous customer engagement in addition to leading effective dynamic customer meetings, remote and occasionally on-site, • Participate in and provide guidance for innovative cross-functional projects for your customer, • Support internal team members and share best practices to ensure that Customer Success team goals are met About You: • 6+ years of customer management, account management, or vendor management experience, ideally with time spent in SaaS, retail-tech, or mar-tech, • Experience owning a $3M–$7M+ ARR book of business, or a clear track record of managing portfolios of comparable scale and complexity, • Enterprise experience working for or with large, recognizable brands (think Amazon, Expedia, or similar); technology and SaaS companies in the e-commerce space are a strong plus, • Demonstrated ability to build and maintain relationships with senior executives, including VP and C-suite leaders (CTO, CMO, CFO, COO); experience doesn't need to be as the primary point of contact, but you should be able to point to meaningful exposure at that level, • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization, • Outstanding communication, interpersonal, and presentation skills, including communicating with executives, distilling complex data into clear narratives, navigating hard conversations with confidence, and commanding a room, • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce, and Magento, • Prior experience working for or with agencies in the digital space, • Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients, • Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done, • Ability to manage competing priorities in a fast-paced environment, • Excellent work ethic, team player, resourceful, and a positive can-do outlook, • Advanced skills in Google Suite, • Effectiveness in leveraging AI tools to drive business outcomes and increase company efficiency., • BS / BA degree required If you don't meet 100% of the qualifications outlined above - that's okay, nobody's perfect! We encourage you to apply. About Ordergroove: Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships. Ordergroove's powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year-over-year new business growth and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards. Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes. With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings. At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO, a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day! At Ordergroove, we want to hire, develop, and retain the best talent, making Ordergroove a top destination to grow your career. The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable, and competitive compensation structure for the roles on our team. The total compensation range for this role starts at $112K base + 20% bonus and equity.

Senior Account Executive - Hunter - Healthcare & Life Sciences - US East US East (NE preferred) remote role. NY, NJ, Conn, MA, RI, PA, NC *Must have HLS experience. You can send resume directly to : At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The successful Senior Account Executive is highly energetic, proactive, competitively driven, and achievement-oriented. Senior Account Executives combine their knowledge of technology, mastery of complex selling, and a proven track record of business-to-business sales to sell and deliver Reltio’s data-driven applications platform. Job Duties and Responsibilities: • Meet or exceed their revenue goals by selling Reltio’s technology and services to new and existing customers., • Apply the Reltio Sales Methodology, MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition, • Leverage your extensive experience, consultative selling skills, and long-standing relationships to engage with stakeholders, decision-makers, and executive sponsors., • Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning and execution, and accurate forecasting., • Cultivate and leverage mutually beneficial relationships with strategic alliance partners., • Lead and participate in the development and presentation of a compelling value proposition., • Identify and develop strategic alignment with key third-party partners and influencers., • Cultivate and leverage mutually beneficial relationships with strategic alliance partners., • Other duties and responsibilities as assigned. Skills You Must Have: • Bachelor’s degree., • 10+ years of full lifecycle sales experience with 5+ years of large enterprise software or technology sales and or key account management experience, • Industry experience successfully selling into Pharmaceutical and Life Sciences companies, • Experience creating detailed business plans and POV, • Managing and leading the entire sales process, • Develop Account Planning and Strategy with an assigned territory, • Understanding and Application of Sales methodologies such as MEDDPIC or other enterprise sales methodologies Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, “Solution Selling,” SPIN, et al), CRM experience (Salesforce.com preferred), and strong customer references preferred., • Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or other cloud-based platforms., • Experience selling enterprise-scale business applications, including ERP, CRM or analytics, MDM, data quality, data integration or data management technologies., • Track record of consistent over-achievement of quota (top 10-20% of the company) in past positions., • Experience managing a complex sales cycle from business champion to the CxO level., • Experience managing and closing complex sales cycles and demonstrated ownership of all account/territory management aspects., • Maintain accurate and timely prospect & customer deal pipeline and forecast data., • Experience as a leader in a team selling environment., • Excellent verbal and written communication skills., • Demonstrated consistent over-achievement in past roles while carrying $2MM+ quotas with high average deal sizes., • Strong personal productivity computer skills, including Google Applications, Salesforce, Microsoft Word, PowerPoint, and Excel, • Willingness and ability to travel domestically as needed (estimated to be 50%). Skills That Are Nice to Have: • Cloud Selling Certifications, • Experience working in an ABX Framework

Job Description Spate is seeking a client-obsessed, detail-oriented Junior Customer Success Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering an exceptional client experience, and knows how to turn data into value for the brands they work with. Spate is the machine intelligence platform used by top industry beauty brands for marketing and product innovation. We analyze over 20 billion search signals to spot the next big beauty trend and help brands identify what consumers really want. Spate was founded by two ex-Googlers that built the Google trendspotting division and uncovered trends such as turmeric, cold brew, and face masks. With a strong proven track record, Spate has become the trusted source for beauty data across publications such as the New York Times, WWD, Vogue, and CEW. As a Junior CSM at Spate, you'll own a portfolio of accounts across the beauty and wellness space — serving as the primary relationship owner from onboarding through renewal and upsells. You'll be responsible for driving retention, deepening product adoption, and the long-term client health across some of the top beauty brands in the industry. Day-to-day, you'll work closely with our Sales, Insights, and Product teams to ensure clients are getting maximum value from the platform, and advocate internally when they're not. You'll onboard new clients with confidence, leveraging a proven playbook built across 200+ accounts. We're looking for a beauty enthusiast who's equally comfortable talking data. We'll train you on how to use Spate's trend intelligence for product development and marketing in beauty, but you'll bring the curiosity and drive to make that knowledge stick. Responsibilities • Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end, • Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption, • Monitor account health and proactively engage at-risk accounts before churn signals escalate, • Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate, • Conduct regular check-ins and strategic touch points with key stakeholders, • Translate platform data into actionable use cases tailored to each client's business goals, • Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data, • 2 - 4 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role, • Demonstrated track record of owning renewals and hitting retention or satisfation targets, • Strategic thinker with a bias towards action in a fast-paced environment, • Self-starter with proven creative problem-solving credentials, • Strong executive presence — comfortable presenting to senior stakeholders and navigating complex organizations, • Exceptional written and verbal communication skills, • Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping, • Excited about being part of a growing team, • Authorized to work in the U.S. Preferred Qualifications • Experience in beauty, CPG, retail, or trend/consumer insights industries, • Background in agency, consulting, market research, analytics, or brand management a plus, • Familiarity with HubSpot, ChurnZero, or similar CS platforms About Spate At Spate, we use data science to predict the next big consumer trend in beauty, personal care & food. Spate was founded in 2018 by Yarden Horwitz & Olivier Zimmer, two ex-Googlers who led the trendspotting division at Google and uncovered trends such as turmeric, cold brew, and face masks. Spate has been funded by the prestigious Y Combinator incubator and Initialized Capital. We currently have ~200 clients in the U.S., mainly in the beauty space from direct-to-consumer brands to big names such as L’Oréal, Estée Lauder, Unilever, and more. As two ex-Googlers with a passion for using data to spot new patterns in consumer behavior, and we have made it our mission to build the world’s greatest consumer trends prediction platform of all time. And not just because we want to be trendy, but because we want to help brands get better at giving consumers what they really want. Brands waste over $200BN every year due to product launch failures and inventory waste. By spotting Turmeric, we were able to tell brands to stop wasting money on kale products and provide consumers with glorious golden milk lattes instead - because that’s what consumers want. How do we do this? We tap into publicly available consumer data (anonymous and aggregated) to identify interesting shifts in consumer behavior. We leverage the latest available technology in ML to solve problems in ways that have never been explored before. Why Spate? • Join a well-funded company that is working with the top brands in beauty, wellness & consumer goods, • Work directly with the founders to set the direction of the company, • Grow in a fast-paced environment, • Always be up-to-date on the latest trends! We enjoy a casual atmosphere, but our culture is about getting things done. We are passionate yet pragmatic when it comes to solving problems in a fast-paced environment. Our standards are high, but we thrive on working with people we respect and can learn from. We’re flexible on work styles as long as everyone is getting their work done - and getting it done well. We are an equal opportunity employer where our diversity and inclusion are central pillars of our company strategy. We look for applicants who understand, embrace, and thrive in a multicultural and increasingly globalized world. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Spate offers: • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick & Public Holidays), • Work From Home flexibility, • You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval, • Salary for this role: $80K to $90K + $20K OTE ($100K - $110K total)

Job Description YOOBIC is the leading AI powered frontline employee experience platform. While most tech companies build for desk based teams, we build the operating system for the deskless workforce. The 80 percent of global employees who power retail and hospitality. Our mobile first platform helps frontline teams communicate, learn, and execute better every day. By combining operational data, Predictive Analytics, and AI, we help the world’s biggest brands turn frontline execution into a competitive advantage. Trusted by 300 plus global brands including Michaels, Mattress Firm and National Vision. YOOBIC is scaling fast. Backed by a 50 million dollar Series C and investors including Highland Europe, Felix Capital, and Insight Partners, we are building the future of frontline work. As a Customer Success Manager at YOOBIC, you own the long term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted advisor to senior stakeholders and a strong internal voice for the customer. Why This Is Your Next Career Move * Strategic Ownership. You do not just manage relationships. You shape strategy, influence outcomes, and drive long term success for complex enterprise clients Executive Exposure. * You partner with senior client stakeholders and lead high stakes QBRs focused on value, ROI, and operational impact. * Business Impact. Your work directly affects customer retention, expansion, and YOOBIC’s growth across key accounts. What You’ll Achieve * Own Strategic Client Relationships. Manage and grow relationships with senior stakeholders across YOOBIC’s largest and most complex clients. * Drive Adoption and Value. Ensure customers fully adopt the platform and realise measurable business outcomes. * Lead Executive Reviews. Run Quarterly Business Reviews and Operational Reviews that align YOOBIC to client objectives and long term strategy. * Act as a Trusted Advisor. Guide clients on best practice, operating models, and change management to maximise value. * Spot Risk and Opportunity Early. Identify potential challenges, unblock issues, and surface opportunities to improve performance and efficiency. * Use Data to Influence Decisions. Leverage YOOBIC data, KPIs, and client metrics to support decision making and prove impact. * Partner Cross Functionally. Work closely with Sales, Account Management, Product, and Support to deliver a joined up customer experience. * Influence Product Direction. Partner with Product teams to feed market insight and client needs into the product roadmap. * Raise the Bar on Customer Success. Share best practices globally and help evolve how we operate as a Customer Success organisation. Who You Are * The Strategic CSM. You have strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients. * Or the Retail Expert. You bring deep experience from retail operations, VM, or frontline communications and know how stores really work. * The Relationship Builder. You are confident, client facing, and comfortable managing senior stakeholders. * The Data Led Thinker. You use data, KPIs, and insights to guide conversations and influence outcomes. * The Owner. You take initiative, move fast, and feel accountable for results. * The Problem Solver. You thrive in complexity, adapt quickly, and find solutions in ambiguous situations. * The Operator. You prioritise well, manage competing demands, and stay organised. * Based in NY * Bonus Points: Previous experience with YOOBIC or similar frontline platforms. What we offer... * Hybrid working in NY * 20 days PTO + 8 public holidays (plus 3 floating holidays to choose from) * Medical cover and EAP (Employee Assistance Program) * Company covered Life insurance coverage * Company covered long term disability coverage * An amazing 401k contribution - We contribute even if you don’t! * ADP discounts for a whole host of items (including electronics, Childcare, travel, etc…) * Free online HIIT sessions + gym discounts The base salary range for this position is $135,000–$150,000 per year. This represents our good faith estimate of the compensation at the time of posting. Final compensation will be determined based on experience, skills, and location.

Job DescriptionServiceNow -CSM Location: NY City Required Qualifications ServiceNow Certification: CIS-CSM (Customer Service Management) Required 46 years of hands-on ServiceNow admin/development experience At least 2 full CSM implementations Strong expertise in ServiceNow platform configuration and customization Experience with Flow Designer, IntegrationHub, scripting, and Glide APIs Strong knowledge of reporting and Performance Analytics Experience with security, governance, and CI/CD practices Integration experience (REST/SOAP, JSON/XML, OAuth2, SAML/OIDC) Bachelors degree or equivalent experience Flexible work from home options available.

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. About the Role Hopscotch Primary Care is looking for a skilled Front End Engineer to support our Engineering and Product teams at a pivotal moment in our growth. The ideal candidate will blend technical execution, effective cross-functional collaboration, and an ownership mindset to excel in our fast-paced, dynamic environment. Our data-driven care model relies on a strong technical foundation to power our clinical operations, analytics, and patient engagement. This role will play a critical role in building a best-in-class product ecosystem that scales as we grow across new markets. In our highly collaborative team, you will work closely with Product, Operations, Growth and Clinical teams to execute our technology roadmap. What You’ll Do • Develop and maintain applications, ensuring high performance, scalability, and accessibility, • Design and implement ‘last-mile’ data pipelines to enrich or re-shape backend data for optimal use in applications, • Collaborate with design and product teams to translate wireframes and prototypes into high-quality code, • Build, evolve and maintain our design system and component library in partnership with product, • Support code reviews, testing, and documentation to ensure high standards across the tech stack, • Proactively identify and address performance bottlenecks or UX issues, • Contribute to front end technical strategy, system architecture, and internal documentation for long-term scalability, • Develop a deep understanding of the current architecture and technology roadmap, • Build relationships with cross-functional partners and effectively communicate about priorities and work product About You: You would be a great fit for this position if you have: • 3–5 years of professional front end engineering experience using JavaScript/TypeScript, React (or similar) and component-based UI development, ideally with Healthcare experience, • Experience supporting a hybrid model of in-house development and vended solutions, • Experience with state management, API integration, and rendering data-rich interfaces, • Experience working with backend systems or data tools to shape or transform data (ex. SQL, Python, dbt, or similar), • Familiarity with working with healthcare data sources, different interfaces and clinical workflow software including EHR, population health tools, patient portals, and clinical decision support technology., • Familiarity with front end testing frameworks, • Experience in a start-up or high-growth environment, ideally in healthcare, • A results-driven mindset, focusing time and resources against the most impactful priorities, • A concise and articulate communication style, breaking complex concepts down both verbally and in writing From a cultural perspective, you are: • Customer-focused with a passion for serving patients and providers who make healthcare possible, • Agile, yet thoughtful, and can work effectively in a fast-paced, ever-changing environment, • Constantly seeking ways to simplify and improve current processes, bringing a positive attitude to challenges, • Accountable, holding yourself and others to a high standard and seeking to support and develop others, • Willing to roll up your sleeves to support the work required and collaborate effectively with people of all backgrounds, • Reliable, driving towards clarity and delivering on your commitments, • Energized by building relationships and finding creative solutions to arrive at mutually beneficial outcomes, • Comfortable with ambiguity and bring a structured, proactive approach to getting things done At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future. Product Director Do you want to build information technology that is used operationally in major conflicts around the world? Use your Product Leadership experience to make a difference in achieving USG non-kinetic policy objectives overseas. The Pulse Suite of products is the industry-leading technology for conducting information and psychological operations to advance USG mission globally. Known for being the software that Delivers in times of crisis, conflict, and competition, the Pulse Suite includes technology for: • Outreach to target audiences around the world on the devices they already use, • Planning tools that transform opportunity into action, • Identifying opportunities to take control of the message when adversaries are attempting to control the narrative space The Pulse Suite is built on a state-of-the-art agentic AI platform. Teams are putting the latest technology advancements to work on mission objectives in an AI system that is action-oriented, trustworthy, and human-in-the-loop. We want to hear from you if you are: • A leader in exceptional product tradecraft, experienced in managing strong product managers and UX designers, • Able to coach product tradecraft and create value through investing in the skill sets of others on your team, • A builder, passionate about the craft of creating exceptional products and applying “just now available” technologies to solve enduring customer problems, • A strategist, able to isolate the problem that must be solved to create exceptional value for customers and improve our competitive positioning, • Grounded in military or intelligence culture and acquisition cycles through either prior service, or work on military or intel products This is a fully remote position with flexibility to manage your day around collaboration with your team. DC location is preferred but not required. Some travel (10-20%) will be required to interface with our customers and Two Six employees collaborating on cleared programs. What you will do: • Manage and coach product manager and UX designer direct reports, continuing to recruit and manage the hiring process to retain a team of top-caliber talent, • Work with your team, customers, stakeholders, and the content team to crystalize and communicate a product portfolio vision and strategy inside and outside the company, • Collaborate with sales, growth, and other go-to-market teams to understand our competitive landscape and positioning, and identify key product investments to sustain and grow market dominance for our category, • Collaborate with your cross-functional leadership team and company executives to create the best possible environment for teams to succeed, • Provide top-down direction while also taking bottom-up feedback and recommendations, • Achieve key product objectives including authority to operate on classified systems, • Be a leading example of the product operating model and product best practices, and drive change towards a user-centered culture across the company where this can thrive, • This leadership position is expected to innovate alongside teams, filling gaps where necessary. It’s an ideal mix for leaders who still want to remain builders., • Be open and flexible to jump in where help is needed What you will need (basic qualifications): • Experience creating products for government users, particularly in environments with limitations on technology access, • Experience with information operations, intelligence, or targeting missions and markets, • Experience with agentic AI, generative AI, natural language processing, large language models or advanced analytics, particularly deployed in production environments at scale, • Experience with B2B products with a heavy product support component or consulting practice, • Interest in supporting US government missions to counter foreign adversary and non-state actor propaganda and disinformation Clearance Requirement: Eligibility to obtain government clearance if required/needed. #LI-JS #LI-JB1 Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development. The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements. Salary Range $178,900 - $268,500 USD Looking for other great opportunities? Check out ___ for all our Company’s current openings! Ready to make the first move towards growing your career? If so, check out the ___! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our ___ page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at ___. We are happy to connect and cover the information needed to assist you in reaching your next career milestone. Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to ___. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Additionally, please be advised that this business uses E-Verify in its hiring practices. By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking a skilled Healthcare IT Developer to support our growing portfolio of health information technology projects. This position requires a deep understanding of health systems, software development processes, and data management principles. The ideal candidate will have experience developing robust health IT solutions that improve patient care and streamline healthcare workflows. Responsibilities: • Collaborate with cross-functional teams—including clinical SMEs, informaticists, business analysts, and stakeholders—to optimize clinical systems and workflows., • Communicate value-driven recommendations and align priorities across the VA Enterprise., • Lead requirements gathering, process mapping, and gap analysis to accurately translate and document clinical and business needs into comprehensive technical specifications and functional criteria., • Design, build, validate, and implement Oracle Health Millennium solutions using build tools (DCP Tools, Core Event Manager, Discern Dev, Dyn Doc Management), focusing on clinical documentation, order sets, and clinical decision support., • Support product owners in executing development projects, including EHR decision tools, workflow improvements, and service line agreements., • Analyze clinical data trends and performance metrics with data analysts to identify opportunities for process standardization, improved care quality, reduced provider burden, and enhanced data integration., • Minimum 8 years of relevant experience in the healthcare industry possessing a comprehensive understanding of healthcare workflows, data standards and common healthcare software systems. Proven experience in deploying IT solutions across large-scale healthcare environments., • Minimum 8 years of relevant experience implementing, configuring, and testing Oracle Health (Cerner) systems, with the capability to deliver end-user training and post-implementation support., • Expertise in SQL and database query languages for clinical data analysis and reporting., • Experience integrating Oracle EHR with third-party healthcare systems and identifying potential integration risks., • Skilled in defining performance metrics and using analytics platforms to assess solution effectiveness and clinical trends., • Advanced proficiency in Microsoft tools (Teams, Word, Excel, PowerPoint, SharePoint) and reporting platforms., • Exceptional written, verbal, and presentation skills with the ability to communicate technical concepts to diverse audiences., • Must be able to obtain and maintain a Public Trust clearance We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email ___ and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email ___.

Position Overview: The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. This role is accountable for end-to-end Customer Support operations, including ticket management, service levels, escalation frameworks, and continuous improvement across all reactive support channels. This leader will bring structure, predictability, and operational discipline to a team managing thousands of support requests per month, while building the systems, processes, and tooling needed to scale efficiently. The focus of the role is to support execution and issue resolution, not renewals, expansion, or commercial ownership. This role reports to the SVP of Practice Growth and partners closely with Product, Account Management, and Sales leadership. At RxVantage we transform how medical practices engage with life sciences resources and expertise to improve patient care. Our platform intelligently connects healthcare providers with the precise life sciences experts that they need, when they need them. As a result, medical practices stay on the cutting edge of patient care without disrupting workflows. Trusted by more than tens of thousands of healthcare practitioners and all major life sciences companies, RxVantage has powered millions of educational exchanges between healthcare teams and life sciences companies. What you’ll be doing: • Team Leadership & Development Responsibilities, • Lead, mentor, and develop a high-performing Customer Support organization., • Establish a culture of ownership, accountability, and operational excellence., • Build and maintain onboarding, training, and certification programs to elevate technical proficiency and consistency., • Define clear roles, escalation paths, performance expectations, and career progression within Customer Support., • Equip front-line managers to run predictable day-to-day support operations while developing future leaders., • Customer Support Operations & Service Delivery Responsibilities, • Own end-to-end support operations across all reactive channels (ticketing, email, chat, phone)., • Standardize ticket intake, triage, prioritization, escalation, and resolution workflows., • Define and enforce SLAs, service level targets, and incident response procedures., • Monitor ticket volume, backlog health, aging, and response trends to ensure consistent service delivery., • Assess current-state processes, design future-state workflows, and implement operational improvements that reduce friction, eliminate redundancy, and support sustainable growth., • Drive operational rigor that balances speed, quality, and cost-to-serve., • Automation, Deflection & Issue Prevention Responsibilities, • Implement automation and AI-driven workflows to reduce repetitive and manual support work., • Develop and execute a knowledge base and self-service strategy that increases ticket deflection., • Analyze support data to identify recurring issues and partner with Product to eliminate root causes., • Shift the organization toward proactive issue prevention (reducing inbound demand), not proactive relationship management., • Continuously evaluate tools, workflows, and documentation to improve efficiency at scale., • Cross-Functional Collaboration, • Partner closely with Product to surface trends, defects, and usability issues impacting support volume and customer experience., • Collaborate with Sales to improve pre-sale expectation setting and post-sale support readiness., • Serve as the internal voice of support, advocating for product and process improvements that reduce customer friction., • Ensure clear escalation and communication paths for high-impact customer issues., • Performance Measurement & Reporting, • Establish and own Customer Support KPIs, including:, • SLA attainment, • First response and resolution times, • Backlog health and ticket aging, • Escalation rates, • CSAT and service quality indicators, • Ticket deflection and automation effectiveness, • Provide regular reporting to leadership on support performance, capacity, risks, and trends., • Pull, analyze, and interpret call data to identify trends, diagnose performance gaps, and drive staffing, coverage, and workflow decisions., • Use data to drive staffing models, prioritization, and continuous improvement initiatives. The ideal candidate: • 2-5 years of experience leading Customer Support or Technical Support teams in SaaS or technology environments., • Proven success running high-volume support operations with strong operational discipline., • Deep experience with ticketing platforms, automation tools, and support analytics., • Deep Proficiency in modern cloud-based phone systems (Zoom Phone or Similar); including call routing, tier or queue configuration, and reporting., • Demonstrated ability to improve efficiency, predictability, and customer experience simultaneously., • Strong operational and workflow leadership with a track record of applying prior best practices to improve efficiency, scalability, and consistency., • Strong leadership, communication, and change management skills., • Data-driven mindset with excellent analytical and problem-solving abilities., • Experience in MedTech or HealthTech a plus. Benefits: • Competitive Salary, • 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA, • Short-term and Long-term Disability, • Life Insurance, • 401k Matching, • Work from Anywhere within the US, • Flexible PTO, • 100% Paid Parental Leave, • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period, • Charitable donation matching Location: Our “Work from Anywhere” philosophy is aimed at making sure that we recruit a diverse range of thought leadership to ensure that our technology is better able to serve local health care providers. Our goal is to hire the country’s top talent and allow them to create an environment within the U.S. where they can do their best work. About Our Organization: At RxVantage, we're a small company with a big mission: to connect healthcare providers with the right life science experts and resources they need, exactly when they need them, to improve patient care. We’ve built a software platform that’s changing the way providers learn about the latest medical advancements and technologies. Every year, our platform powers over 1 million educational exchanges between medical practices and life science companies, making it easier for them to stay informed and provide better care. We have a proven product, a strong mission, and a passionate team. Now, we're looking for talented people to help us grow even more. If you're driven, eager to make an impact, and ready to be part of something meaningful, we want to hear from you! RxVantage is an equal opportunity employer and dedicated to ensuring that we represent the local communities where our health and wellbeing providers serve as pillars of support to our family, friends, and neighbors. Our representation within these communities allows us to embody a diverse set of backgrounds, experiences, abilities and perspectives; and provide an inclusive environment for our team to feel empowered to be their authentic selves, without fear of harassment or discrimination.

THE ROLE: We are looking for a motivated and results-oriented Product Manager to own two critical product domains: our marketing technology stack (email communications, attribution, promotional tools) and payments infrastructure (checkout optimization, payment processing, fee presentation). Reporting to the VP of Product, you'll partner closely with engineering to evolve these systems while navigating compliance requirements and enterprise client needs. This role demands a strong foundation in product management best practices, a keen understanding of user experience, and the ability to work effectively across teams to deliver exceptional value to users and achieve measurable business goals. • Required:, • Bachelor's degree in a technical, business, or design-related field., • 3-5 years of experience in product management, preferably within a fast-paced or scaling environment., • Demonstrated experience managing features through the entire product development lifecycle (ideation, development, launch, and iteration)., • Ability to engage effectively with engineering teams on technical trade-offs and complexity., • Strong passion for understanding and solving customer problems, with experience in user research and analysis. Proficiency in defining product metrics, analyzing data, and using insights to inform decisions., • Excellent verbal and written communication skills, with the ability to clearly articulate product concepts to technical and non-technical audiences., • Preferred:, • Experience with email platforms (SendGrid, Pardot/Salesforce Marketing Cloud Account Engagement, or similar) and marketing automation tools., • Familiarity with payment processing systems, checkout optimization, or payment gateway integrations (Braintree, Shift4, Stripe, Apple / Google pay etc) digital banking / payments experience highly desirable., • Familiarity with Tax and settlement systems (Avalara, Vertex, Tax Jar etc) highly desirable., • Understanding compliance considerations (PCI-DSS, FTC regulations, accessibility standards)., • Experience with attribution systems or marketing analytics (GA4, HEAP, Amplitude)., • Background in ticketing, live events, e-commerce, or marketplace platforms preferred., • Experience using AI to increase productivity in a variety of situations from requirements to design to dev and implementation., • KEY RESPONSIBILITIES:, • Product Feature Ownership: Own the definition, prioritization, and execution for features within the marketing technology and payments product areas., • Requirements and User Stories: Write clear, detailed, and prioritized product requirements and user stories, ensuring alignment with the product vision and customer needs., • Market and Customer Insights: Conduct focused market research, competitive analysis, and gather customer feedback to inform product iterations and identify opportunities for improvement., • Development Collaboration: Serve as the primary product contact for Engineering and Design teams, participating in daily scrums, clarifying requirements, and ensuring the product is built to specification., • UX/Design Partnership: Work closely with the Design/UX team to ensure features deliver an intuitive and superior user experience., • Go-To-Market Support: Collaborate with Product Marketing and Sales on feature readiness, internal training, and developing launch materials., • Performance Analysis: Track and analyze key feature metrics (KPIs), using data to drive continuous optimization and identify areas for iteration post-launch., • Compliance Awareness: Partner with legal and engineering to ensure payment flows and marketing communications meet regulatory requirements (FTC, PCI-DSS, CAN-SPAM)., • Stakeholder Communication: Manage communication with cross-functional stakeholders regarding feature status, trade-offs, and expected delivery timelines., • Other Duties: Perform other duties, as assigned., • Exempt, Base salary of $100,000 per year., • Remote work environment, • Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options, • 401(k) retirement plan, • Flexible Paid Time Off, • Opportunities for professional growth and development within an innovative and forward-thinking organization$100 - $100 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more. We’re a team of high performers raising over $70M from top VCs, including Kleiner Perkins, which made its first sales-tech investment in over 10 years by investing in Nooks. Over the past two years, we’ve grown ARR by 4x and then 3x, and we plan to 3x it again this year. For more information, visit ___. Our Commercial Customer Success Managers ensure customers are maximizing their value from Nooks and are delighted with the experience. This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach. We would prefer this person to be in our new San Francisco office 3x/week to continue to cultivate a fun and inclusive office culture. * Manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. * Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. * Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. * Monitor customer health metrics and develop proactive plans to address areas of concern. * Assist with Technical Support for your customers as needed. * Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. * Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met. * Sales domain expertise and experience working with GTM stakeholders is critical. * 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record * 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey * 1+ years of SDR experience * Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo * Comfortable with data analytics and experience using data to proactively identify customer challenges * Excellent written and verbal communication skills * Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup * Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Job Title: Operations Specialist, Asset Management Location: New York, NY Company: allwhere Allwhere is a D.E. Shaw backed tech startup transforming the way companies manage IT assets. As a member of our Operations team, you'll help ensure the right devices get to the right people, wherever they are in the world. You'll work closely with internal teams, external partners, and a variety of tech platforms to make that happen with speed, accuracy, and world-class service. We're looking for sharp, motivated individuals who are ready to launch their careers in a fast-paced, high-growth environment. If you're passionate about process, thrive on details, and enjoy solving complex logistical puzzles, you'll feel right at home here. This is your chance to make an impact and grow with a team that’s building something exciting from the ground up. Key Responsibilities: • Ensure product is flowing on time to customers across multiple regions across the globe., • Process and accurately manage data related to IT assets, incoming shipments, and outgoing deliveries., • Prioritize and execute tasks effectively on a daily basis, with a constant focus on delivering the best customer experience., • Utilizing various 3 party partner systems to place orders, track inventory and interact with customers., • Prepare various reports and data to support operations team and company SLAs., • Maintain meticulous records and files to ensure compliance and facilitate auditing processes., • Perform root cause analysis of key bottlenecks and failure points., • Drive process improvements across the operations team using data and technology., • Work collaboratively across multiple operations departments to ensure excellent communication and process execution., • Perform other duties as assigned to support departmental objectives and organizational needs. Qualifications: • Bachelor’s degree, • 1 to 3 yrs professional experience., • Previous experience in a supply chain, operations, logistics, IT or technology industry is a plus., • Prior experience or a strong desire to work at a high growth start up., • Strong attention to detail and the ability to manage multiple tasks simultaneously., • Excellent written and verbal communication skills., • Strong interest in data analytics to extract meaningful insights., • Proven problem-solving and critical thinking abilities., • Knowledge of IT hardware, tools, and technology is a bonus., • Ability to collaborate effectively with diverse teams in a fast-paced environment. Join our team at allwhere and contribute to a fast growing operations team in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. Join our team at allwhere and contribute to a fast growing operations team in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. Target compensation for this role is $65,000 - $75,000.

Manager, Customer Service & Analytics (NYC) At MARIA TASH, client experience is a direct reflection of our brand—thoughtful, precise, and deeply personal. We’re looking for a Manager / Sr. Manager, Customer Service & Analytics to join our New York City team. Reporting in to the Vice President, this role sits at the intersection of client experience, data, and operations, bringing clarity to performance while ensuring every client interaction reflects the level of service we’re known for. What You’ll Do · Translate data into clear, actionable insights that drive operational improvements · Analyze trends across client inquiries, returns, and service patterns · Partner with eCommerce, Retail, and Operations to identify and resolve systemic issues · Build and maintain reporting and dashboards for leadership visibility · Support and elevate the client experience across phone, email, SMS, and chat · Act as a trusted resource across product, services, and policies · Help drive conversion, retention, and overall service excellence Who You Are · Strong analytical thinker with advanced Excel and reporting capabilities · Able to move between data and execution with ease · Detail-oriented, organized, and highly accountable · Experience in eCommerce and/or retail environments · Comfortable in a client-facing, fast-paced setting · Personally aligned with the brand—an appreciation for jewelry, piercing, and the client experience is a meaningful plus Compensation · Base Salary Range: $90,000 – $110,000 · We are also open to more senior (Sr. Manager-level) candidates, with compensation commensurate with experience Location New York City (On-Site) Our corporate office is located at 8 Crosby Street in SoHo—a beautifully designed space that reflects the creativity and craftsmanship of the brand. Why MARIA TASH · A highly entrepreneurial and creative team · A culture that balances innovation with a strong service ethos · A gorgeous workspace in Lower Manhattan · And a generous employee discount on all jewelry If you’re someone who brings both analytical rigor and a strong sense of client experience, we’d love to connect.

Job DescriptionJoin the team at New Jersey’s largest wine and spirits distributor! At Allied Beverage Group, we’re proud of our dynamic, family-based culture and our role in keeping the beverage industry moving. If you're looking for a great company with great people—this is the place to be! Overview This key role acts as a liaison, providing effective customer service for all internal and external departments by using excellent, in-depth knowledge of company products and programs. Gives prompt response to all email correspondence. Focuses on requests inbound via Service Cloud. Communicate effectively with team members within the department and other company personnel, as required to advance the service level. Provides immediate attention to resolving invoices discrepancy via EPOD workflow. Responsibilities Requests Monitoring and Updates in Service Cloud· Intake & respond to incoming sales requests and other sources of communication to ensure the complete satisfaction of demands.· Inbound calls management and re-routes escalations to the creation of cases in CRM.· Respond to incoming calls, emails, and Service cloud cases, including product inquiries, technical issues, and billing concerns, to ensure complete satisfaction. Support a 400+ salesforce and sales management team with a 7000+ customer base.· Communicate requests for additional information and status to sales teams.· The main objective is to fulfill needs quickly and efficiently, with the highest level of customer service to ensure the most adequate and accurate resolution and or information is provided. Analytics and Critical Thinking · Utilize existing processes and systems to determine request resolution using critical thinking to ensure requests are managed and completed thoroughly and correctly.· Good problem-solving and decision-making capabilities· Basic computer skills, including data entry, website navigation and other software.· Develop escalation paths for aging sales requests as needed and articulate resolution requirements to cross-functional team members.· In-depth understanding of the company’s products or services. Customer Focus· Provides product/service information and resolves any concerns and problems our customers and Salesforce might face accurately and efficiently to optimize operations and sales effectiveness. · Handle invoice discrepancies request issues credits or N/C’s to ensure invoice pricing and RIPs are complete. Ensure that RIP & QD are part of the analytical considerations when processing invoices.· Collaborating with Experience Leads to the implementation of new ideas, projects, and technology to help innovate the Experience Team.Qualifications • A relevant High School Diploma or associate degree Preferred, • 3-5 years of customer service, supervisory or sales experience, • Preferred: Experience in an automated service center with a fast paced, high volume and multi cross functionality department., • Proficient in Microsoft Office Suite, adaptable to main frame applications and pricing calculations. Excellent writing, listening, organizational, and people skills., • Functional system understanding in WMS, Diver, EBiz, Microsoft Office, SharePoint & BI tools, • Able to work under pressure. Ability to work non-traditional business hours, including evenings, nights, and weekends when required. The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. Allied Beverage Group participates in the E-Verify program to confirm employment eligibility of all new hires in the United States. EEO and AI Disclosure Statement Allied Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other legally protected characteristics. As part of our recruitment process, Allied Beverage Group uses artificial intelligence (AI) tools to support the initial review of applications. These tools are designed to assist our recruiters in identifying qualifications and experience that align with the requirements of each role. The tools do not make hiring decisions. All final decisions are made by our recruitment team and hiring managers. We are committed to fair and equitable hiring practices. If you have questions about this process or need an accommodation, please contact Human Resources. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY or San Francisco, CA, • Hybrid Work Schedule – 2-3 days/weekResponsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $38.70/hr. (W2/Non-Exempt)Req# 16064

Business Overview KINESSO is the technology-driven performance marketing agency providing actionable growth for both our agency partners and clients. We turn ‘action’ into ‘outcome’ for our clients, leveraging our unique capabilities in optimization, analytics, AI and experimentation. KINESSO has brought together the collective power of what was formerly Kinesso, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at Position Summary The Addressable Activation department serve as KINESSO’s hands-on-keyboard platform experts, focusing on all aspects of successful campaign execution and stewardship. The Manager is accountable for the performance & pacing of their assigned brand(s) and customizes departmental standards & process to fit client needs. They act as a point of escalation and are the go-to experts both internally and externally for matters of complex setup, optimization, and platform nuances. Successful applicants must have a deep expertise across a variety of client KPIs and buying platforms. Examples include DV360, Adwords, The Trade Desk, Roku, Vistar, Facebook, Snapchat, etc. A history of team management/mentorship and a comfort with internal/external-facing communication are a must! Responsibilities · Customer/Client Management: Owns the execution and day-to-day management of a portion of a client assignment, based on specialized or technical knowledge · Vendor Relationship Management: Leads the vendor strategy; has experience and industry knowledge to identify vendors for key needs. Approves vendor selections and scopes · Discipline-Specific Tasks: Owns oversight of junior team members; defines optimization parameters at the campaign level, vets optimization suggestions from partners, attends internal status meetings to speak to optimizations, pacing, and performance · Platform Reporting: Works with team on development of reporting dashboards; ensures clean, accurate, and actionable client reporting · Solutions Innovation: Identifies and delivers new audience-based addressable solutions to drive business growth; masters growth initiatives across the company · Provides day-to-day supervision to a team including reviewing work, coaching on performance, coordinating activities, checking on quality and work progress; generally managing within one account, or multiple small accounts · Evaluates information and leverages experience to identify and solve on-going or complex problems · Requires understanding of the industry, processes, procedures and systems within own and related areas Required Skills & Experience · Proven track-record of successfully seeking out and curating new business relationships and/or solutions; developing solutions using new or existing processes · Experience building team, providing mentorship and navigating how to manage up/down/ laterally (e.g., ability to navigate and be effective with multiple personalities) · Intermediate knowledge of technology or measurement ad tech solutions, including platforms · Intermediate knowledge and skills in data analysis · Confident collaborating with others · Experience with Project / Account Management · Advanced communication skills; clear and succinct communication Desired Skills & Experience · Advanced ability to anticipate, recognize and clearly define problems using various techniques to systematically analyze, weigh alternatives and propose solutions · Experience with managing existing business relationships, partnerships, and alliances internally and externally · Ability to assess and rank issues and tasks in order of importance for taking action · Has gained prior experience in actual situations to recognize recurring meaningful components · Applies a solid foundation to varying situations · Applies advanced knowledge and perceives deviations from the normal pattern Wage and Benefits We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications. Employment Transparency It is the policy of our company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email .

Position Title: Senior Data Product Analyst Location: New York, NY (3 days onsite, 2 remote) Contract: 6 months + (likely extension) Pay range: $68 on W2 per hour Interview Mode: 1st round via Teams, 2nd round onsite in NYC Position Summary Our Fortune 500 client is looking for a Senior Data Product Analyst who will partner with business stakeholders, product leadership, and delivery teams to build, test, enhance, and support data products that meet operational and strategic business needs. This role is responsible for translating business objectives into clear requirements, supporting cross-functional collaboration, driving analysis and testing activities, and ensuring the successful delivery of high-quality data products. The ideal candidate is a highly analytical, people-centric professional who can bridge business and technical teams, manage competing priorities, and communicate effectively with stakeholders at varying levels of technical fluency. This person will serve as a key resource for business logic, requirements, documentation, testing, and ongoing product improvement. Key Responsibilities • Partner with stakeholders across the organization to gather, analyze, and define business and technical requirements for data products., • Translate business requirements into clear, actionable technical requirements for development and delivery teams., • Lead workshops, interviews, and working sessions to elicit requirements and align stakeholders around business objectives., • Create and maintain comprehensive Business Requirements Documents, process flows, workflow artifacts, customer journey maps, and related documentation., • Support product delivery by organizing and tracking work in a software ticketing system such as Azure DevOps, JIRA, or similar tools., • Manage multiple projects and priorities in a fast-paced environment while adapting effectively to shifting goals and business needs., • Collaborate with product, engineering, analytics, UX, and business teams to support the design, enhancement, testing, and operation of data products., • Develop and execute user acceptance testing materials, including test plans, test cases, and test scripts., • Analyze reports and business data to support decision-making, continuous improvement, and product enhancement efforts., • Create and analyze Salesforce and/or Power BI reports to support operational and strategic initiatives., • Proactively communicate project status, risks, issues, and dependencies to both technical and non-technical stakeholders., • Facilitate discussions that decompose complex business processes and drive consensus across cross-functional teams., • 3+ years of experience in business analysis, product analysis, data product support, data management, or related work in a digital or data-driven environment. Must Have • Ability to document business requirements and translate them into clear technical requirements., • Ability to make data-driven decisions and support business collaboration., • Ability to manage multiple projects and priorities in a fast-paced environment., • Ability to manage projects effectively and flexibly and adapt when goals or needs change., • Ability to organize work using a software ticketing system, • Preferred: Azure DevOps, • Also acceptable: JIRA or similar tools, • Ability to summarize technical concepts and clearly communicate them to non-technical stakeholders., • Demonstrated stakeholder management and cross-functional collaboration skills., • Excellent oral and written communication skills., • Experience creating and analyzing Salesforce and/or Power BI reports., • Experience designing, managing, analyzing, testing, or improving software systems., • Experience developing test plans, test cases, and scripts for user acceptance testing (UAT)., • Experience working in fast-paced, changing environments., • Experience working within a Scrum/Agile framework., • Proficiency in creating business process documentation and workflow artifacts., • Proven ability to create comprehensive Business Requirements Documents (BRDs) and manage requirements for complex data products., • Proven experience as a Business Analyst., • Self-sufficient individual who works collaboratively in multi-disciplinary teams., • Strong analytical, problem-solving, and communication skills., • Strong attention to detail and commitment to delivering high-quality results., • Strong facilitation skills with the ability to decompose complex business processes., • Experience with data visualization tools, analytics platforms, or data engineering concepts., • Familiarity with data governance, privacy, and compliance practices., • Knowledge of cloud data solutions and digital product development., • Project Management Professional (PMP), Certified Project Management (CPM), or Scrum/Agile certifications. Preferred Candidate Profile The ideal candidate is a strong business analyst with experience supporting data or digital product initiatives in a collaborative, fast-moving environment. They should be comfortable working across business and technical teams, creating detailed requirements documentation, supporting testing and delivery, and translating complex concepts into language stakeholders can easily understand. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Job Description We’re looking for a highly organized, commercially minded, and proactive Sales Support Specialist to join our Mass & Value Sales team. This role is a key partner to the Custom Proprietary & Value (CPV) and Mass teams, helping drive the success of our business across major retail and value channels. This is not your typical administrative role. It’s a fast-moving position that blends sales support, analytics, customer operations, creative problem-solving, and project execution. You’ll collaborate with cross-functional teams and external retail partners to help bring bestselling books and innovative publishing products to shelves and readers everywhere. Key ResponsibilitiesA. Mass & Value Sales Support • Support Mass, Value, and CPV business channels through day-to-day sales and operational execution, • Prepare materials for customer meetings, line reviews, presentations, and business updates, • Create compelling PowerPoint presentations, sales tools, recaps, and customer-facing materials, • Manage item setup requirements, metadata accuracy, and retailer-specific documentation, • Assist with promotional planning, sales tracking, and execution of key retail initiatives, • Coordinate timelines and follow-ups across teams to ensure seamless project execution, • Support special projects and new business initiativesB. Analytics & Business Operations, • Run and maintain recurring sales reports, forecasting tools, and business analysis, • Analyze sales trends, customer performance, and operational data to support decisions, • Assist with inventory tracking, order management, and stock monitoring, • Identify opportunities for process improvements and efficiency gains, • Work within retailer systems and portals to support ongoing operations, • Maintain accurate and organized reporting and documentationC. Process & Cross-Functional Coordination, • Partner with Sales Operations, Customer Service, Publishing, Marketing, and Supply Chain teams, • Manage tracking documents, timelines, and workflow processes, • Coordinate materials and communication for customer programs and launches, • Support order processing and follow-up activities, • Ensure accuracy, responsiveness, and strong follow-through across all workD. Team & Customer Support, • Respond to customer and internal requests in a timely, professional manner, • Build strong relationships with internal teams and retail partners, • Contribute to a positive, collaborative, and solutions-oriented team environment, • Bring creativity, curiosity, and a commercial mindset to problem-solvingQualificationsRequired, • High School Diploma or equivalent, • 1–3 years of experience in sales support, operations, administration, or customer-facing roles, • Strong proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams, • Excellent organizational skills with strong attention to detail, • Ability to manage multiple priorities in a fast-paced environment, • Strong analytical and problem-solving skills, • Excellent communication and follow-up abilities, • Comfortable working with data, systems, and operational processes, • Self-starter with strong ownership and execution mindset, • Collaborative, adaptable, and positive team player, • Interest in retail, publishing, or consumer productsPreferred, • Associate’s or Bachelor’s degree, • Experience creating presentations and sales materials, • Familiarity with retailer portals, order management systems, or reporting tools, • Experience in publishing, retail, or consumer products industries, • A love of books, storytelling, and great products is a strong plus All salaries and salary ranges posted by The Quarto Group may vary depending on experience, skills, location, and like considerations. Generous paid time off, paid holidays, and summer Friday afternoons. Generous health benefits, including medical insurance, vision insurance, dental insurance, flexible spending accounts for healthcare, dependent care and commuter, and more. 401(k) benefit plan with discretionary contribution matching by employer. Short and Long-Term Disability Insurance, Life/AD&D Insurance. Full-time employees are eligible for our comprehensive benefits program. *All policies and benefits described are subject to change at any time. QuartoUS is an equal opportunity employer; M/F/D/V are encouraged to apply. All applicants should be authorized to work in the United States. Quarto does not provide sponsorships.

Job Description WHO WE ARE Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties! Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission: * We bring client satisfaction * We are impactful * We go above and beyond * We live one team, one dream We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys. Learn more about AB Tasty and our teams: * About Us * Your Journey with Us * AB Tasty on Welcome to the Jungle THE TEAM The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, search, insights and recommendations. * Team: Enterprise Customer Success, North America * Collaboration tools: Slack, Jira, Confluence, and more * Tools: Churnzero, Gong, PowerBI * Travel: occasional travel to client meetings YOUR MISSION As we say at AB Tasty, we’re the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission. As part of this team, you’ll be a strategic partner, elevating clients’ digital performance and helping them deliver better experiences for their users. * Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies. * Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding. * Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans. * Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value. * Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success. * Develop deep expertise across multiple products while staying informed on industry trends * Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks. WHAT YOU'LL BRING * 4+ years client-facing SaaS or digital optimization managing enterprise accounts * Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset. * Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance. * Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works * Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset. * Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. To bridge the gap between technical and non-technical teams * Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration. If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application! WHY YOU'LL LOVE IT HERE * Make a Real Impact: Directly influence our success and contribute to the company’s growth. * Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel. * International Culture: Collaborate with a diverse, global team across 8 countries. * Career Development: We offer vast opportunities for professional growth, education, and upward mobility. * Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week. INTERVIEW PROCESS Step 1: Discovery interview with Talent Acquisition Specialist Step 2: Hiring Manager interview Step 3: Case study presentation Step 4: Final meeting with peers DETAILS * Contract: Permanent full-time * Location: New York * Remote: up to 3 days/week

Job Description Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Objective of the Role The RWE Sales Specialist is responsible for driving growth with biopharma customers by leveraging Datavant's portfolio of real-world evidence (RWE) solutions, analytics platforms, and AI platform and services. This role will partner closely with Client Partners across key accounts for co-selling, account planning, and evidence strategy alignment. You will serve as a trusted advisor on the use of real-world data (RWD) and RWE to support regulatory, market access, and HEOR needs - representing the voice of the customer and ensuring that Datavant's offerings meet evolving evidence generation requirements. The ideal candidate is comfortable leading complex, multi-stakeholder sales cycles and brings deep expertise in real-world data, evidence platforms, and outcomes research. Responsibilities of the Role • Prospect & Generate Leads: Develop and execute strategic plans to identify and target new business opportunities in biopharma, healthcare, and life sciences with a focus on organizations investing in real-world evidence strategies for regulatory submissions, market access, and clinical development., • Build Pipeline: Proactively engage prospects via outbound calls, emails, and industry networking to build a robust pipeline of opportunities related to Aetion's evidence generation, AI, and analytics solutions., • Close Deals: Own the full sales process - from initial outreach to contract closure - ensuring alignment between customer evidence needs and Aetion's RWE offerings, including the Aetion Evidence Platform (AEP) and associated data and consulting services., • Client Engagement: Present Aetion's value proposition in RWE and RWD analytics through compelling demonstrations and business cases that highlight regulatory-grade evidence generation, comparative effectiveness, and real-world outcomes research. Engage with senior stakeholders including heads of HEOR, RWE, Market Access, and Clinical Development., • Collaborate Cross-Functionally: Partner with marketing, product, and science teams to deliver tailored RWE solution proposals, ensuring alignment with client data strategies, evidence frameworks, and regulatory expectations (e.g., FDA, EMA guidance)., • Market Expertise: Stay current on RWE market dynamics, technology and AI, regulatory guidance for real-world data, and competitor offerings to position Aetion as a strategic leader and partner of choice in the evidence generation ecosystem., • Forecasting & Reporting: Maintain accurate pipeline management and forecasting in CRM systems, with attention to evidence project cycles, platform usage models, and customer expansion opportunities., • Drive Growth: Identify new and upsell opportunities across assigned territories and existing accounts, particularly in expanding RWE adoption for post-approval studies, safety monitoring, and market access support.Qualifications of the Role, • Proven Track Record: 6+ years of successful sales experience, ideally in healthcare, life sciences, or SaaS; with a strong preference for experience selling RWE, HEOR, or data analytics solutions. Background in selling AI is also to be considered., • RWE Expertise: Deep understanding of real-world data sources, evidence generation methodologies, and use cases across the product lifecycle — from clinical development to commercialization., • Hunter Mentality: Skilled at identifying, developing, and closing new RWE-focused opportunities with top biopharma clients., • Sales Expertise: Experience managing complex, consultative sales cycles involving scientific, commercial, and data stakeholders., • Technology/AI Skill Sets: Proven experience, knowledge, and market understanding on real AI-driven use cases for HEOR and RWE., • Presentation Skills: Exceptional ability to communicate scientific and technical value propositions to diverse audiences, including C-suite and RWE/HEOR leadership., • CRM Proficiency: Experienced in CRM management for tracking RWE opportunity pipelines and forecasting revenue growth., • Industry Knowledge: In-depth knowledge of RWE market trends, regulatory guidance, and payer evidence needs is essential., • Collaborative Team Player: Comfortable working with cross-functional science, data, and product teams in a fast-paced, mission-driven environment., • Communication Skills: Strong written and verbal communication skills, capable of translating complex RWE concepts into impactful narratives for decision-makers. #BC-LI1 We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) for this role is:$140,000—$160,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) The Client Success Manager will be the main point of contact for employer accounts introduced through Maven's channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness. You'll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven's revenue. This is not a reactive support role, it's a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen. This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams. As Client Success Manager at Maven, you will: • Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement, • Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio, • Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth., • Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans., • Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs., • Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations., • Support client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption., • Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions., • Consult clients on program optimization using Maven's expertise, benchmark data, and program resources, ensuring measurable business impact., • Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate., • Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables., • Manage client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges., • Share client insights internally to help improve products, processes, and marketing initiatives., • 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes., • Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred., • Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes., • Passion for healthcare and supporting organizational change., • Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements., • History of contributing to client retention, renewal management, and account growth opportunities., • Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively., • Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth., • Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders., • Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met., • Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients., • Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management)., • Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity., • Experience at a digital health company in health, wellness, or family health space., • Experience with managing high volume of clients is preferred, • Experience supporting health benefit programs for employer or payer clients. New York, NY; Remote, US (Hub cities) Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are expected to attend local Maven hosted Work Together Days. This role requires active work authorization in the US. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job DescriptionSamba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant. We are looking for a Senior Enterprise Customer Success Manager to own and deepen client relationships within Samba TV’s Enterprise team, serving as the primary point of contact for a group of our most strategic accounts. The ideal candidate brings proven experience managing Enterprise DaaS, SaaS, or similar background, with a bias toward action and a track record of driving measurable value for customers. In this role, you will be responsible for account retention, revenue growth, and delivering a level of service that expands and strengthens long-term client partnerships. You will work cross-functionally with Sales, Solutions Engineering, Product, and Data Science teams to advocate for client needs and influence internal initiatives that improve the customer experience. Strong communication skills are essential — particularly the ability to translate complex data and measurement concepts for both technical and non-technical stakeholders across advertising technology platforms. This is a high-impact opportunity for a strategic, operationally excellent client lead who can balance individual account goals while supporting the broader vision for a best-in-class Enterprise Customer Success practice.Responsibilities • Executive relationship management – serve as the Samba Client lead and strategic advisor for middle management to VP stakeholders across your book of business of 7+ accounts., • Cross-functional orchestration – lead complex, multi-quarter engagements involving Product, Engineering, Data, Legal, and Sales teams., • Strategic account planning – execute multi-year success plans aligned with client business transformation initiatives for your book of business., • Cross-departmental alignment – partner with Sales, Product, and Marketing leadership to ensure seamless customer experience and revenue optimization., • Data-driven insights – support reporting frameworks and business intelligence capabilities to drive strategic decision-making., • Drive expansion strategy – identify and execute systematic approaches to account growth, including whitespace analysis and expansion planning., • Renewal excellence – lead complex, high-stakes renewal negotiations and ensure predictable revenue retention., • Commercial partnership – collaborate closely with Sales leadership on enterprise deals, transitions, and strategic account development., • Executive Engagement: Conduct bi-annual strategic business reviews with 100% of Tier 1 accounts, including C-level participation., • Renewal Excellence: Maintain >98% gross dollar retention across Your portfolio.Requirements, • Minimum 5+ years in Customer Success roles with minimum 2+ years serving as the direct client lead, preferably in enterprise B2B, SaaS, Ad-Tech environments., • Enterprise account management expertise – personal experience managing $1M+ ARR accounts and leading complex, multi-stakeholder engagements., • Executive presence and gravitas – comfortable presenting to and influencing C-level executives and boards on strategic initiatives and business outcomes., • Data analytics and business intelligence expertise – specific emphasis on Data Analytics, Cloud, Collaboration, or Identity solutions with ability to drive technical and business value conversations., • Commercial sophistication – experience with complex contract negotiations, multi-million dollar renewals, and strategic partnership development., • Cross-functional leadership – proven ability to influence and coordinate across Product, Engineering, Sales, and Marketing teams without direct authority., • Deep domain knowledge in DaaS, SaaS, and IaaS business models (TV and Streaming), including data collaboration, identity resolution, and cloud ecosystems., • Scaling expertise – experience managing concurrent portfolios of 7+ enterprise accounts totaling $2M+ in ARR., • Process and systems thinking – demonstrated ability to design and implement scalable customer success operations and methodologies., • Bachelor's degree required; MBA considered a plus., • Customer Success or Account Management certifications (Gainsight, Totango, or equivalent) preferred., • Prior Senior CSM or above experience in Customer Success, Account Management, or related customer-facing functions., • Industry expertise in adtech/martech, television/media, or data analytics ecosystems., • Technical background with ability to engage in deep technical conversations with engineering and data science teams., • Consulting or professional services experience in enterprise technology implementations.Samba TV expects to offer a base salary between $140,000 - $150,000 per year for roles to be performed in New York or California; actual base salary offered will depend on various factors, including but not limited to, location, experience, and performance. Base salary is just one component of Samba TV’s total compensation package for employees. Other rewards may include bonuses, short-term incentives, and long-term incentives. In addition, Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in customer support, CX operations, support ticket handling, knowledge base documentation, escalation workflows, and structured support process review. This role supports current and upcoming remote consulting opportunities focused on structured customer support review, ticket workflow analysis, knowledge base assessment, escalation routing, exception handling, and high-quality project execution. Selected professionals will apply their customer support expertise to review realistic support scenarios, evaluate policy and documentation requirements, prepare structured written outputs, and support accurate, evidence-based customer support workflow tasks. Key Responsibilities Professionals in this role may contribute to: Ticket Handling & Support Response Review • Review customer support scenarios involving Tier 1 tickets, known-answer workflows, knowledge base references, macro selection, and response quality, • Evaluate support responses against source materials, product documentation, rule sets, and defined customer support criteria, • Support structured review of ticket replies, support macros, response templates, and customer communication workflows, • Review support scenarios involving refunds, exceptions, account issues, policy-based decisions, escalation triggers, and approval or denial workflows, • Evaluate exception handling decisions against documented policies, eligibility requirements, escalation rules, and customer context, • Support structured review of escalation notes, decision logs, customer communication records, and support playbooks, • Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content, • Evaluate support content against required sections, step accuracy, product logic, formatting standards, and documented workflows, • Support structured review of KB authoring, content maintenance, automation design, and QA processes Strong candidates may have: • 2+ years of experience in customer support, CX operations, support operations, technical support, help desk support, customer experience, or related roles, • Experience in B2B SaaS, marketplace, e-commerce, fintech, consumer apps, digital products, or other support-heavy environments, • Experience with one or more areas such as support ticket handling, macro design, automation workflows, escalation routing, refund or exception review, knowledge base authoring, CSAT analysis, or QA processes, • Familiarity with support platforms such as Zendesk, Intercom, Freshdesk, Front, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, or similar systems, • Comfort reading and preparing support artifacts such as ticket responses, KB articles, macros, escalation notes, QA reviews, support playbooks, and customer communication records, • Strong written communication skills and ability to explain support decisions clearly, • A degree or professional background in communications, business administration, customer experience, information systems, service management, operations support, or a related field is helpful, • Experience with support QA, customer experience analytics, help center optimization, support automation, or support operations improvement, • Familiarity with CSAT, SLA tracking, escalation frameworks, refund policies, support macros, or internal support playbooks, • Experience preparing or reviewing ticket responses, KB articles, macros, escalation notes, QA scorecards, or customer communication templates, • Experience working with B2B SaaS, marketplace, e-commerce, subscription products, fintech, or digital service environments, • Apply customer support and CX operations expertise to structured remote project work, • Contribute to high-quality ticket workflow review, knowledge base assessment, escalation analysis, and support documentation, • Work on flexible, project-based assignments aligned with your professional background, • Use your customer support judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $45–$65 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy:

Job Description At Reltio®, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. We embrace our differences and are "Better Together" as One Reltio. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It". Every day, we innovate and evolve, so that today is "Always Better Than Yesterday". If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk! Job Summary: The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base. Job Duties and Responsibilities: • Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy., • Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer's success., • Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals, • Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals, • Hold and grow a trusted advisor relationship with customer sponsors to such that all activities are closely aligned with the customer's business case, strategy and goals allowing the full potential of the Reltio solutions to be realized., • Track, report, and benchmark all milestone related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors., • Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products and services., • Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value, • Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry., • Design metrics and measures in order to measure ROI on the company's products by the customer., • Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk., • Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value., • Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics., • Work with Marketing teams to boost customer advocacy and develop case studies., • Facilitate and lead customer meetings with an agenda driven prescriptive approach to capture and measure their outcomes and value using our product., • Bachelor's degree or equivalent experience;, • Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space, • Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases., • Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives, • Ability to build consultative effectiveness and establish trust with internal and external customers, • Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses., • Possess strong presentation, verbal and written communication skills and command credibility with senior executives, • Previous experience and expertise in data management consulting or solutioning, • Previous experience and expertise in software architecture and understanding how applications fit together within a customer's ecosystem., • Proven effectiveness at leading and facilitating executive meetings and workshops, • Previous Reltio Experience, • Reltio Certifications, • MBA or advanced degree At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company's sole discretion using the factors noted. Reltio's current market range for this role is $121,000 - $240,000 Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. Overall Market Range$121,000—$240,000 USD Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Job DescriptionCompStak envisions a commercial real estate industry in which accurate and transparent data leads to better, faster deals for everyone. We gather critical information that is hard to access, then make it instantly and seamlessly available to our platform members. Location: Manhattan, New YorkHybrid: Three days in the office, subject to change We are looking for a passionate, results-oriented individual to join our team as a Client Success Manager. At CompStak, our mission is to revolutionize the commercial real estate industry by bringing transparency to our clients. Our Client Success team sits at the heart of this mission. The Client Success Manager is a critical customer-facing role which provides daily support, guidance, and growth opportunities to our customers. As a CSM, you will facilitate exceptional experiences and sustained value for CompStak customers by cultivating a relationship as their trusted advisor and advocate based on proactive account management, promoting customer satisfaction, and upsell/cross-sell/renewal of CompStak products and services. Join us and be a vital part of our continued success!Responsibilities • Proactively manage a territory of assigned CompStak customers to deliver consistent value across the entire customer lifecycle, • Manage the onboarding of new customers; Coordinate and deliver basic and advanced training, while advising customers on best practices, • Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio, • Resolve customer issues, collaborate with other CompStak teams; approach all situations with curiosity and creativity, • Build strong customer relationships by maintaining high levels of engagement and communication; lead business reviews based on account segmentation, • Perform data-driven account performance planning and analysis based on customer usage and needs to prioritize opportunity and risk, • Consistently renew and expand customer contracts, meeting and exceeding personal and team goals, • Drive customer advocacy in the form of references, referrals, and case studies, • Actively participate in the evolution of CompStak; serve as the voice of the customer by prioritizing feature requests and platform improvements and insist on excellence in our own Client Success initiatives, • Contribute towards the development of a strong team environment by upholding high work standards, • Go the extra mile to ensure our customers are successful!Skills & Experience, • 3+ years’ experience in Account Management or SaaS Customer Success roles, • A verifiable track record of data driven customer retention and growth through passionate customer service, • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value, • Energetic and self-motivated; a team player who is also a proactive and creative problem solver, • Ability to manage multiple priorities while maintaining strict attention to details, • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations, • Familiarity with the commercial real estate industry, • Working knowledge of Salesforce.com, • Undergraduate degree (BA/BS)

Exact compensation may vary based on several factors, including skills, experience, and education. • Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members. Title: Media Coordinator (Digital Advertising) Location: Hybrid 2x a week on-site in NYC Duration: Contract through November + Extensions Rate: 20-28HR Responsibilities: • Accurately enter deal information and revisions into appropriate systems, • ·Coordinate with two outside business partners assuring timely execution of all data across multiple vendors, • Work with business analytics to compile end of campaign reporting. Monitor delivery of in-flight campaigns, • Monitor traffic inbox and work with agencies to make sure creative has been received across all vendors and work with agencies troubleshooting any issues with creative delivery as needed, • May participate in the development of special pricing plans, products, and proposals to meet specific customer requirements, • Reconciliation of systems monthly for invoicing, • Organize information to assist in analyzing future campaigns and make recommendations based on sell-out levels, • Ability to prioritize work accurately in a high-volume fast paced environment, • In this role, you will support the Client Success Manager's (CSM) in pre and post-sale activities for clients in a designated book of business, to assist in the end to end campaign strategy. Responsibilities include; partnering with CSM counterparts to align on tasks and deadlines for assigned accounts, coordinating campaign setup, entering accurate deal information into system to send cross functionally to Activation, Legal, Corporate Credit, Ad Ops and Research teams, working with business partners to ensure execution of data across vendors, and monitoring delivery of campaign analytics and reporting. You will be the primary point of contact for Billing teams with invoice revisions and credit checks, as well as Creative teams to coordinate creative assets and troubleshoot issues. Looking for an individual who is extremely detail oriented and organized in order to support analyzation of future campaigns and be an asset in the development of pricing plans and proposals. This role requires an individual that thrives in fast paced environments and has the ability to juggle multiple tasks at once.

Job DescriptionA little about us… Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we've condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We're on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what's possible. Overview The Client Partner will play a critical role in driving Knit's growth by managing and expanding our largest enterprise partnerships while also building relationships with new high-potential accounts. You'll own a portfolio of 10–20 enterprise accounts—some existing, some new—with the mandate to retain, grow, and strategically expand them across business units and markets. Acting as the commercial quarterback, you'll lead renewals, upsells, and cross-sells while prospecting into new divisions and organizations to grow your book of business. You'll join a team that's building something category-defining—and you'll help shape how some of the world's most respected brands uncover and activate insights through AI-native research. This is a high-impact, consultative sales role that blends strategic relationship management with commercial ownership. You'll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed. Responsibilities | What you will own... Primary responsibilities of this role: • Own and grow a portfolio of 10–20 enterprise accounts, including both existing clients and targeted net-new logos., • Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year., • Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit's platform can deliver value, • Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit's AI-native platform across teams and business challenges., • Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth., • Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership, • Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge, • Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships., • Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.Required Skills & Experiences A successful candidate for this role has deep experience managing strategic enterprise accounts—particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and commercial ownership. Required: • 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry, • Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts, • We are specifically looking for individuals who have supported clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above), • Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships, • Proven success managing Fortune 500 clients with multi-business-unit complexity., • Consistent track record of hitting or exceeding growth, renewal, or NRR targets., • Experience leading commercial negotiations for six- and seven-figure contracts., • Consultative, discovery-led approach with exceptional listening and problem-solving skills., • Highly organized, with disciplined pipeline and account management., • Strong collaboration skills—adept at leading cross-functional teams across Customer Success, Research, and Product., • Background in SaaS, AI, or technology-enabled services that drive strategic business decisions., • Experience managing global or multi-market client portfolios., • Are 1% better every day: We approach situations with a growth mindset and ask, "How can we make the business better?" and "What would it take?", • Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through). CCPA disclosure here.

Job DescriptionEnterprise Customer Success ManagerFull-time Position About Us We are a rapidly growing B2B SaaS startup revolutionizing the way enterprises manage their digital transformation initiatives. Our cutting-edge platform empowers organizations to streamline their operations, enhance productivity, and drive innovation across their business units. As we continue to expand our client base and product offerings, we are seeking a talented and driven Enterprise Customer Success Manager to join our team. Position Overview As an Enterprise Customer Success Manager, you will play a crucial role in ensuring the long-term success and satisfaction of our high-value enterprise clients. You will be responsible for building and maintaining strong relationships with key stakeholders, driving product adoption, and maximizing the value our customers derive from our platform. This position requires a strategic mindset, excellent communication skills, and a deep understanding of B2B customer success principles. Key Responsibilities • Client Onboarding and Implementation: Develop and execute comprehensive onboarding plans for new enterprise clients, ensuring a smooth transition and rapid time-to-value. Collaborate with cross-functional teams to coordinate implementation efforts and address any technical challenges., • Relationship Management: Serve as the primary point of contact for assigned enterprise accounts, building strong relationships with key decision-makers and stakeholders at all levels of the organization. Conduct regular check-ins and quarterly business reviews to maintain engagement and identify growth opportunities., • Strategic Account Planning: Develop and maintain detailed account plans for each client, outlining goals, KPIs, and action items to drive adoption, expansion, and retention. Continuously monitor account health and proactively address any risks or concerns., • Product Adoption and Usage: Analyze product usage data and customer feedback to identify opportunities for increased adoption and value realization. Develop and implement strategies to drive feature adoption and showcase the full potential of our platform., • Customer Advocacy: Cultivate customer advocates within your portfolio, encouraging participation in case studies, testimonials, and referral programs. Facilitate knowledge sharing and best practices among clients to foster a strong user community., • Upsell and Cross-sell Opportunities: Identify and pursue expansion opportunities within existing accounts, working closely with the sales team to develop and execute account growth strategies. Ensure a seamless handoff between sales and customer success teams for upsell and cross-sell initiatives., • Churn Prevention: Monitor customer health scores and engagement metrics to identify at-risk accounts. Develop and implement targeted retention strategies to address concerns and mitigate churn risk., • Product Feedback and Innovation: Gather and synthesize customer feedback to inform product development priorities. Collaborate with the product team to communicate customer needs and market trends, contributing to the product roadmap., • Reporting and Analytics: Prepare and present regular reports on account performance, customer health, and key success metrics to internal stakeholders and leadership. Utilize data-driven insights to inform strategic decision-making and resource allocation., • Industry and Product Knowledge: Stay up-to-date with industry trends, competitive landscape, and product developments to provide informed guidance to clients and internal teams.Qualifications, • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus, • 5+ years of experience in customer success, account management, or consulting roles

Job Description Company Description Curinos empowers financial institutions to make better, faster, and more profitable decisions through industry-leading proprietary data, technologies, and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos’ technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to-market decisions in an increasingly competitive market. Curinos operates under a hybrid modality. This position is based in the New York City metropolitan area. Job Description Curinos is seeking an Associate to support the Line of Business (LOB) team. This is a data-first role sitting at the intersection of banking intelligence, analytical storytelling, and business strategy. You will work closely with internal teams to transform complex financial datasets into compelling, client-ready narratives that drive decision-making across the organization — combining the rigor of a data analyst with the communication skills of a strategic advisor. The ideal candidate is comfortable living in data, has a strong foundation in SQL and quantitative analysis, brings genuine interest in the financial institutions and financial services space, and knows how to make numbers tell a story. Responsibilities • Query, clean, and analyze large datasets to surface trends in commercial banking, deposit behavior, and support, • Build client-specific analytical stories — translating data into structured, insight-driven narratives that inform strategic decisions, • Develop polished Excel analyses and PowerPoint deliverables that communicate complex findings clearly to both internal teams and external audiences, • Support hypothesis development and testing through rigorous, numbers-driven analysis, • Contribute to the full analytical lifecycle — from defining the problem and structuring the data to designing the output and presenting the findings, • Collaborate with colleagues across the LOB and partner divisions to ensure Curinos is delivering market-leading insights and solutions This role blends analytical depth with strategic communication. You will spend meaningful time in the data — querying, structuring, and analyzing — but equally important is your ability to step back and craft a coherent story from what you find. While you will not be managing client relationships from day one, the work you produce will directly shape client-facing deliverables and you will grow into that external-facing capacity over time. Salary Range: $80,000 - $90,000 (plus Bonus) Desired Skills & Expertise • Strong SQL proficiency — you will use it frequently, • Strong Excel and data analysis skills — you will use it daily, • Polished PowerPoint skills and data storytelling ability — translating analysis into clear, executive-ready outputs, • Background in financial services, economics, business analytics, or a related quantitative field, • Genuine interest in financial institutions and financial services — familiarity with commercial banking or deposit analytics is a strong plus but not required, • Competitive benefits, including a range of financial, health, and lifestyle benefits to choose from, • Flexible working options, including home working, flexible hours, and part-time options depending on role requirements, • Unlimited PTO policy, floating holidays, volunteering days, and a day off for your birthday, • Learning and development tools to support your career growth, • Work with industry-leading Subject Matter Experts and specialist products, • Regular social events and networking opportunities, • Collaborative, supportive culture, including an active DE&I program We know that sometimes the “perfect candidate” doesn’t exist, and that people can be put off applying if they don’t meet all the requirements. If you’re excited about working for us and have relevant skills or experience, we encourage you to apply. You could be just what we need. If you need any adjustments to support your application, such as alternative formats, special requirements to access our buildings, or adjusted interview formats, please contact us at , and we’ll do everything we can to help. Inclusivity at Curinos We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Contract to hire position with a major financial firm. This position is hybrid to Newark, NJ As a Data Scientist on the Data Science team, you will partner with our diverse team of Engineers, Economists, Computer Scientists, Mathematicians, Physicists, Statisticians and Actuaries tasked with mining our industry-leading internal data to develop new analytics capabilities for our businesses. The role requires a rare combination of sophisticated analytical expertise; business acumen; strategic mindset; client relationship skills, problem solving; and a passion for generating business impact. This is an exciting opportunity to be a part of a strategic initiative that is evolving and growing over time! In addition to applied experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership demeanor and a continuous learning focus to all that you do. Here is what you can expect in a typical day: • Responsible for the hands-on development of sophisticated data science solutions comprising the portfolio developed by the Lead Data Scientist and Actuaries and the technical requirements specified by the Lead Data Scientist and Actuaries. • Perform hands-on data analysis, model development, model training, model testing, model deployment. • Continuously research new methods for problem solution, including new algorithms, modeling techniques, and data analytics techniques. • Write production-level code and partner with machine learning engineers to push development code into production. • Partner with machine learning engineers to productionized machine learning models. Partner with data engineers to build data pipelines. Partner with software engineers to integrate solutions with business platforms. • Work closely with the business and data science lead to recommend and develop models for GI financial underwriting, medical underwriting, marketing analytics and other business use cases. • Manage external vendors in the execution of the data science development process. The Skills and expertise you bring: • Advanced degree (Masters, Ph.D.) in Mathematics, Statistics, Engineering, Econometrics, Physics, Computer Science, Actuarial, Data Science, or comparable quantitative disciplines. • Working on complex problems in which analysis of situations or data requires an in[1]depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. • Knowledge of business concepts, tools and processes that are needed for making sound decisions in the context of the company's business. Create and test hypotheses for customer engagement and wellness programs. • Experience in research, designing experiments (ex: A/B testing), working with claims and customer experience data. An insurance actuary background is preferred but not required. • Ability to learn creative skills and knowledge on an on-going basis through self[1]initiative and solving challenges., • Excellent problem solving, communication and collaboration skills. Applied experience with several of the following: • Data Acquisition and Transformation: Acquiring data from disparate data sources using API's, SQL and NoSQL. Transform data using SQL, NoSQL, and Python. Visualizing data using a diverse tool set including but not limited to Python and R. • Database Management System: Knowledge of how databases are structured and function in order to use them e8iciently may include multiple data environments, cloud/AWS, primary and foreign key relationships, table design, database schemas, etc. o Knowledge of how to work with data from (do not build) o SQL skills (relational) - CORE / Initial Proficiency o Unstructured (NoSQL) o Graph / ontology (DB Graph) • Model Deployment: Understanding of: MDLC (Model Development Life Cycle), CI/CD/CT pipelines (using tools like Jenkins, CloudBees, Harness etc.), A/B testing. Pipeline frameworks like MLFlow, AWS SageMaker pipeline etc. model and data versioning. • Statistics and Computing: Exceptional understanding of: Calculus, Multivariable Calculus, Linear Algebra, Di8erential Equations, Probability, Statistics, Applied Probability, Applied Statistics, Computer Science (Programming Methodologies), and Cloud. Knowledge of statistical techniques such as the use of descriptive, inferential, bayesian statistics, time series analysis etc. to extract business insights and experimentation to solve business problems • Data Wrangling: Preparing data for further analysis; Redefining and mapping raw data to generate insights; Processing of large datasets (structured, unstructured). • Machine Learning: Understanding of machine learning theory, including the mathematics underlying machine learning algorithms. Expertise in the application of machine learning theory to building, training, testing, and monitoring machine learning models. Understanding and expertise in NLP (natural language processing). • Programming Languages: Python, R, SQL, Java or Scala, SQL, Cypher

Job DescriptionFirm Summary: Winged Keel Group is the premier national platform for the structuring, implementation, and administration of high-end life insurance solutions. With ten offices nationwide, the firm specializes in Traditional Life Insurance, Business Continuation Insurance, Private Placement Life Insurance and Annuities, and Corporate-Owned Life Insurance portfolios. Position Summary: Winged Keel Group’s Client Services department focuses on delivering best in class service to our ultra-high net worth clients. Offering a suite of services that include customized reporting, premium invoicing, task management, and the preparation of client life insurance portfolio reviews, the bedrock of this department is our disciplined approach to monitoring and maximizing the performance of our clients’ portfolios. The client is always our first priority and taking a close second is our commitment to collaborating within the team to meet objectives and expectations in a timely fashion. The successful Client Services Senior Associate will use his or her knowledge of life insurance and client service experience to follow our established processes and prepare deliverables. Relevant skills that a Sr. Associate will be able to further develop in this role include task management and time management skills, effective communication skills, and an exceptional attention to detail. The work is challenging, and hard work is recognized and rewarded. Position Responsibilities: Leadership • Oversee team of 3-4 team members by monitoring individual workloads and goals., • Provide guidance, training and constructive feedback to team members to drive productivity., • Act as the liaison between the team and management., • Foster a collaborative and motivated team culture., • Review work of teammates; identify errors and recommend enhancements that will contribute to an improved customer experience.Portfolio Management, • Assist clients and advisors with questions about insurance portfolios. Anticipate additional questions and information required for others to make informed decisions. Prepare and explain relevant analysis., • Obtain policy values, forms, and information from insurance carriers., • Use insurance company software to run (or request from insurance companies) inforce policy illustrations. Identify results that don’t make sense or are inconsistent with previous illustrations. Proactively prepare or obtain additional illustrations as needed., • Prepare premium invoices and policy summaries., • Prepare split dollar reporting., • Prepare paperwork for and process death claims, surrenders and withdrawals, policy changes, such as title and allocation changes; follow up where needed to manage multi-step transactions through to completion and confirm accurate processing., • Update and maintain client information; document all client transactions., • Understand income tax attributes of life insurance and strategies used to fund life insurance in a tax efficient manner.Reporting and Analytics, • Use Excel to prepare complex insurance portfolio reviews that include multiple product types and funding scenarios with IRR calculations, • Use Excel to prepare customized reporting for multi-life portfolios., • Create new Excel templates for scenarios not adequately covered by existing formats. Compliance:, • Understand and adhere to compliance procedures when working with variable life insurance.Communication, • Proactively communicate with internal Client Relationship Managers., • Coordinate with the Financial Analysts when advanced analytics are needed. Ideal Candidate will Possess the Following:, • 3-5 years of client service experience in the insurance industry preferred., • 2-4 years in a leadership or senior role., • Bachelor’s degree, • Industry Licenses (a plus) – Series 6, 63, Life, Accident & Health, • Proficiency in Microsoft Outlook, Word, and Excel, • Understanding of life insurance products (term, whole life, UL, IUL, GUL, VUL), • Experience with life insurance customer service, • Demonstrated leadership qualities and experience, • Problem solver; confidence to handle issues independently and judgment to escalate when needed, • Ability to prioritize, stay organized, and manage multiple tasks and deadlines in a fast-paced environment, • Ability to pick-up and understand new software and technology relatively quickly, • Understanding of basic financial math concepts like gross and net rates of return, gain/loss, • Understanding of estate planning fundamental (a plus), • Ability to develop and maintain positive relationships within the firm and with common outside contacts, • Strong interpersonal communications skills (both written and oral), • Willingness to accept constructive feedback, • Strong work ethic and commitment to the highest standards of excellence, • Strong sense of accountability and ownership of his or her workWorking Conditions/Demands/Complexity:, • Required to work on a computer for a substantial part of the day, • Frequent work in the evenings and occasionally weekends, as needed to meet deadlines MhqgHstsWv

Job Description About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp's clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: • Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients, • Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals, • Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships, • Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners, • Capture and promote business value created from DataCamp use, • Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap, • Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client, • 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus, • Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently, • Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts, • Bringing a "Teach to fish" not "give a fish" mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation, • Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise, • Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: • Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding., • Competitive compensation: We offer a competitive salary with attractive benefits., • Flexibility: Benefit from flexible working hours because the future is flexible!, • Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth., • Global retreats: Participate in international company retreats, fostering a global team spirit. Compensation At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The total range (base + OTE) for this role is $147,000; actual pay will be determined based on the individual's skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for: • Equity (i.e., stock options)., • Unlimited PTO, • 401K retirement plan + matching, • Insurance (medical, dental, vision, life)