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Customer care manager jobs in Elmont, New YorkCreate job alerts

  • Office Manager
    Office Manager
    4 days ago
    Full-time
    Whitestone, Queens

    Job Summary We are seeking a dynamic, patient-focused, and highly organized Office Manager to lead the daily operations of our chiropractic clinic and ensure an exceptional experience for every patient. This vital role is responsible for overseeing front-office and administrative functions, optimizing patient flow, supporting providers and staff, coordinating vendor and facility needs, and maintaining smooth clinic systems. This is a hybrid position, combining on-site clinic leadership with remote administrative responsibilities. The ideal candidate is proactive, detail-oriented, and confident in a fast-paced healthcare setting—someone who can balance hospitality with precision, communicate clearly with patients and team members, and uphold compliance standards. This position offers an exciting opportunity to shape clinic culture, drive operational excellence, and directly contribute to superior patient outcomes and practice growth. Responsibilities Oversee daily clinic operations on-site to ensure an efficient and welcoming environment, including front desk workflow, multi-line phone systems, patient check-in/check-out, and appointment scheduling. Manage remote administrative duties such as reporting, billing follow-up, staffing coordination, vendor communication, and system updates during scheduled hybrid/remote days. Manage patient scheduling and provider calendars, coordinating new patient intakes, follow-up care plans, re-exams, and therapy/rehab visits while helping maintain a full and well-balanced schedule. Supervise and support administrative and front-office staff, providing training in customer service, clinic procedures, EHR use, and role-specific performance goals. Maintain accurate patient records and clinic documentation in accordance with HIPAA and clinic policies, including intake forms, consent paperwork, care plan documents, and communication logs. Oversee billing and financial operations, including bookkeeping, budgeting, payroll processing, and financial recordkeeping using tools such as QuickBooks. Coordinate insurance and payment processes, including benefits verification, authorizations (when applicable), claim submission/management, patient balances, and clear financial communication with patients. Manage vendor relationships and clinic supplies, negotiating contracts, ordering equipment/office/clinical supplies, and ensuring cost-effective, uninterrupted service delivery. Support clinical flow and patient experience, troubleshooting scheduling conflicts, addressing patient questions or concerns professionally, and maintaining a calm, solution-oriented atmosphere. Organize clinic meetings, patient education events, trainings, and team initiatives that enhance engagement, retention, and clinic culture. Assist with HR functions, including onboarding new employees, maintaining employee records, coordinating trainings, and facilitating communication between providers, staff, and leadership. Monitor and improve office systems, tracking operational metrics (e.g., scheduling efficiency, collections, patient retention), and implementing process upgrades to support practice growth and patient satisfaction. Skills Proven experience in office management or healthcare/medical administrative roles, with strong organizational and multitasking capabilities. Ability to work effectively in a hybrid role, staying responsive, organized, and self-directed during remote administrative days while maintaining strong on-site leadership presence. Supervisory experience with the ability to lead, coach, and motivate a front-office team in a patient-facing setting. Proficiency in QuickBooks for bookkeeping, payroll, budgeting, and financial tracking. Excellent communication skills with warm, professional phone etiquette, strong customer service orientation, and confidence handling patient concerns. Familiarity with electronic health records (EHR/EMR), patient documentation systems, and maintaining accurate clinical files. Working knowledge of HIPAA compliance and healthcare privacy standards. Understanding of insurance verification, authorizations, billing, and claims workflows (chiropractic/rehab or medical billing experience strongly preferred). Strong event and schedule coordination skills for provider calendars, team meetings, trainings, and clinic events. Knowledge of vendor management practices and contract negotiations. Experience with clerical tasks such as filing, data entry, and recordkeeping in a regulated environment. Ability to remain calm, adaptable, and solutions-focused while supporting a busy clinic and high patient volume. Pay: $22.00 - $25.00 per hour Expected hours: 40.0 per week Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Whitestone, NY 11357 (Preferred) Work Location: Hybrid remote in Whitestone, NY 11357

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  • Laundry Assistant
    Laundry Assistant
    29 days ago
    Full-time
    Jamaica, Queens

    Location: Queens Village, NY Position: Part-time / Full-time available Start: Immediately We are a busy, well-established laundromat in Queens Village looking for a reliable and friendly attendant to join our team. Responsibilities: Role 1: Wash-and-Fold Attendant Sort, wash, dry, and fold customer laundry (training provided) Follow proper laundry care instructions (colors, delicates, special items) Package and label completed orders neatly Assist customers with washer and dryer questions Keep folding tables and counters clean and organized Perform light store cleaning (sweeping, mopping small areas, taking out trash) Clean lint traps regularly Report any machine issues or customer concerns Maintain a friendly and welcoming environment Role 2: Porter (Store Cleaning & Maintenance Support) Maintain cleanliness of the entire laundromat throughout the shift Sweep and mop floors regularly Clean bathroom (if applicable) and refill supplies Wipe down machines, carts, folding areas, and customer seating Empty trash bins and replace liners Clean lint traps on dryers and remove lint buildup around machines Organize carts, baskets, and supplies to keep the store looking neat Assist with basic maintenance tasks (tightening screws, checking leaks, etc.) Notify management promptly of any repairs or safety hazards Ensure the store remains safe, clean, and presentable for customers Requirements: Must be dependable and on time Friendly attitude and good customer service Able to stand and move throughout the shift Previous laundromat or customer-service experience is a plus

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  • Hair Stylist
    Hair Stylist
    1 month ago
    Part-time
    Flushing, Queens

    Job Overview We are seeking a talented and passionate Hair Stylist to join our dynamic team. As a Hair Stylist, you will play a crucial role in providing exceptional hair care services to our clients, ensuring they leave the salon feeling confident and satisfied. You will have the opportunity to showcase your creativity and expertise while building lasting relationships with clients in a welcoming and professional environment. Responsibilities Provide a variety of hair services including cutting, coloring, and styling to meet client needs. Perform hair threading and other specialized techniques as requested by clients. Maintain cleanliness and sanitation of workstations, tools, and salon equipment. Utilize salon software, such as MINDBODY, to manage appointments and client records efficiently. Offer makeup application services as needed to enhance the overall client experience. Assist with retail sales by recommending products that align with client preferences and needs. Engage in excellent customer service by actively listening to clients and providing personalized consultations. Stay updated on the latest trends in hair care and styling techniques to ensure high-quality service. Skills Proven experience in cosmetology with a valid cosmetology license. Strong customer service skills with the ability to build rapport with clients. Knowledge of retail math to assist in product sales effectively. Proficiency in using salon software systems, particularly MINDBODY. Experience in nail care is a plus but not required. Ability to perform hair threading and makeup application is desirable. Excellent communication skills and attention to detail. Join us in creating beautiful transformations for our clients while advancing your career in a supportive salon environment! Job Type: Part-time Pay: From $125.00 per day Benefits: Flexible schedule Work Location: In person

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