Practice Manager Min of 3 years of Experience
13 days ago
Phoenix
Job Description Lead Operations. Drive Revenue. Elevate the Brand. Suddenly Slimmer Med Spa is seeking a dynamic, experienced, and results-driven Practice Manager to lead and oversee the daily operations of our busy, established medical aesthetics practice. With over 30 years in the medical aesthetics industry, we are a respected and performance-focused brand known for exceptional patient care, strong sales culture, and operational excellence. This role is vital in ensuring the smooth, efficient, compliant, and profitable functioning of the practice — while fostering a welcoming, luxury-level environment for both patients and staff. If you thrive in a fast-paced setting, excel in leadership, understand KPIs and conversion metrics, and are passionate about aesthetics and business growth — this opportunity is for you. Position Overview The Practice Manager is responsible for: • Overseeing all daily operations, • Driving sales and revenue performance, • Managing marketing and lead conversion, • Supervising and developing staff, • Ensuring compliance and operational excellence, • Conducting consultations and closing treatments, • Maintaining strong patient relationships and reputation growth This is a leadership role for someone who understands both patient experience and business performance. Core ResponsibilitiesOperations & Workflow Management • Oversee all aspects of practice operations including scheduling, patient flow, leads management, and administrative workflows to maximize efficiency, • Ensure smooth daily operations and adherence to company policies and procedures, • Maintain accurate medical records and compliance standards, • Monitor and improve clinic productivity metrics, • Implement process improvements to enhance operational effectiveness and patient satisfaction Revenue, Sales & KPI Accountability • Own and drive all revenue targets, • Ensure staff meet and exceed monthly KPIs, • Track and analyze performance metrics (consultation-to-close ratios, lead conversion, retention rates), • Conduct consultations and assessments, • Maintain a high closing ratio to generate revenue, • Upsell and cross-sell services appropriately, • Increase client retention and lifetime value Lead Generation & Conversion • Develop strategies to grow qualified leads, • Oversee and manage all incoming leads, • Implement structured follow-up systems to ensure high lead-to-appointment conversion, • Follow up with leads personally and ensure they are handled immediately, • Improve consultation booking rates and overall conversion performance Marketing & Brand Development • Promote the spa across social media platforms, • Ensure consistent brand presence and engagement online, • Gather and manage online reviews (Google, Yelp, etc.), • Implement systems to increase positive reviews and strengthen online reputation, • Support marketing campaigns, promotions, and community outreach, • Identify opportunities to increase brand visibility and patient acquisition Financial & Administrative Oversight • Manage fiscal responsibilities including budgeting, financial reporting, billing processes, and revenue cycle management, • Utilize EMR/EHR systems such as Booker, TouchMD, and Podium, • Monitor profitability and operational costs, • Ensure accurate billing and collections processes Team Leadership & Human Resources • Supervise front desk personnel, nurses, estheticians, laser technicians, and administrative staff, • Recruit, hire, train, and onboard new team members, • Conduct performance evaluations and staff development initiatives, • Create a high-performance, accountability-driven culture, • Ensure compliance with company policies and healthcare regulations, • Address employee concerns and foster a positive team environment Qualifications • Minimum 3 years of Medical Spa and/or Plastic Surgery practice management experience, • Demonstrated supervisory and leadership skills, • Proven ability to drive revenue growth and improve KPIs, • Strong knowledge of budgeting, financial reporting, and revenue cycle management, • Experience using EMR/EHR platforms such as Booker, TouchMD, and Podium, • Excellent organizational and multitasking abilities in a fast-paced environment, • Strong sales background with high consultation closing ratios, • Background in Laser, Nursing, Esthetics, or clinical care is a plus, • Bachelor’s degree in Business Administration preferred, • Minimum 5 years of customer service leadership experience Reliable commute to Phoenix, AZ 85018 required. Compensation & Benefits Base Salary: $75,000 Plus: Monthly performance bonus tied to revenue and KPI targets Benefits include: • Health insurance, • Dental insurance, • Vision insurance, • Life insurance, • Retirement plan, • Paid time off, • Employee discounts, • Employee assistance program, • Flexible scheduling options Strong earning potential for a performance-driven leader. Why Join Suddenly Slimmer Med Spa? We are not a high-turnover spa. We are an established, respected, and expanding aesthetic practice with: • A loyal and growing patient base, • Strong brand recognition, • A performance-focused culture, • Significant growth opportunities, • Clear leadership structure, • Real income upside for strong results This is your opportunity to lead a thriving practice where your leadership, marketing strategy, operational excellence, and sales performance directly impact growth. If you’re ready to take ownership of operations, marketing, team leadership, and revenue — we want to meet you. Submit your resume today and step into a leadership role where your results truly matter. \nCompany Description Suddenly Slimmer Day and Med Spa is Arizona’s largest family-owned med spa, serving Phoenix since 1988. Our 12,000+ sq ft luxury facility offers advanced aesthetics including injectables, lasers, body contouring, and medical weight loss. We combine cutting-edge treatments with a high-touch patient experience in a fast-paced, supportive clinical environment focused on results and excellence. Jeanie Fabre/ Spa Director Suddenly Slimmer Day and Med Spa https://www.instagram.com/suddenlyslimmer www.Facebook.com/suddenlyslimmer www.Twitter.com/suddenlyslimmer www.suddenlyslimmer.com 3313 E. Indian School Rd Phoenix, AZ 85018 Suddenly Slimmer Day and Med Spa is Arizona’s largest family-owned med spa, serving Phoenix since 1988. Our 12,000+ sq ft luxury facility offers advanced aesthetics including injectables, lasers, body contouring, and medical weight loss. We combine cutting-edge treatments with a high-touch patient experience in a fast-paced, supportive clinical environment focused on results and excellence.\n\n\nJeanie Fabre/ Spa Director\nSuddenly Slimmer Day and Med Spa\nhttps://www.instagram.com/suddenlyslimmer\nwww.Facebook.com/suddenlyslimmer \nwww.Twitter.com/suddenlyslimmer \nwww.suddenlyslimmer.com \n3313 E. Indian School Rd\nPhoenix, AZ 85018