Customer care manager jobs in New York, NYCreate job alerts

Job Title: Optometry Receptionist Job Type: Full-Time/Part-Time About Us: Kew Gardens Family Eyecare is a patient-centered optometry practice dedicated to providing exceptional eye care and quality optical products. We are looking for a friendly, detail-oriented, and organized receptionist to join our team and be the first point of contact for our valued patients. Job Responsibilities: Greet patients warmly and provide excellent customer service. Answer phones, respond to emails, and manage patient inquiries. Schedule, confirm, and manage appointments efficiently. Verify and process patient insurance benefits. Maintain and update patient records with accuracy. Assist with pretesting patients and performing various diagnostic tests (training provided). Support optical sales and assist patients in selecting eyewear (optional growth opportunity). Ensure the reception area remains tidy and organized. Handle general administrative tasks as needed. Qualifications: Prior experience in a medical or optometry office is a plus but not required. Strong communication and customer service skills. Ability to multitask in a fast-paced environment. Comfortable with using computers and scheduling software. Willingness to learn new skills, including pretesting and optical sales. Positive attitude and team-oriented mindset. Benefits: Competitive pay based on experience. Opportunities for training and career advancement. 401k plan with match. Employee discounts on eyewear. Friendly and supportive work environment. Job Type: Part-time Pay: $17.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Employee discount Flexible schedule Schedule: 8 hour shift Monday to Friday Weekends as needed Work Location: In person

We are seeking a Part-Time Dry Cleaner Manager for a busy dry cleaning business in Gramercy, Manhattan. The ideal candidate will have prior experience in a fast-paced dry cleaning environment, excellent customer service skills, and a solid understanding of garment care to make the best recommendations to customers. Must Have Dry Cleaning Experience to be considered. Responsibilities: Oversee daily operations of the store, including opening and closing. Handle customer inquiries, take orders, and provide exceptional customer service. Offer knowledgeable recommendations on garment care and stain removal based on fabric types and customer needs. Answer phones, manage deliveries/pick-ups, and assist customers at the counter. Perform bagging, tagging, and quality control duties. Operate the POS system for transactions and customer orders. Utilize iPhone and computer to assist with scheduling, communication, and other administrative tasks. Requirements: Prior experience working in a high-paced dry cleaning environment. Knowledge of garment care and ability to provide expert advice to customers. Strong customer service skills with a friendly, professional demeanor. Intermediate English speaking skills (ability to communicate clearly with customers and staff). Experience with POS systems, iPhones, and computers. Legally eligible to work in the United States. Comfortable with standing for long periods of time, and opening/closing the store independently. Ability to multitask and work well under pressure. Hours: 20-25 hours per week (flexible schedule, must be available evenings and weekends). Location: Gramercy, Manhattan (easy access to public transportation). Pay: $17--$20 per hour, depending on experience. If you are a dependable, knowledgeable, and customer-focused individual, we would love to hear from you! Please reply with your resume and a brief description of your experience.

Endometriosis Surgical Practice Are you an exceptional front desk concierge with a passion for providing top-tier customer service? At Endometriosis Surgery Specialists, offer patients the highest level of expertise and care. We are seeking a Full time Front Desk Concierge who can bring a sophisticated touch to every patient interaction while maintaining a smooth and efficient office environment. Key Responsibilities: Patient Check-In & Reception: Greet patients warmly, assist with completing intake forms, and ensure all insurance and personal information is accurate and up-to-date. Schedule Coordination: Organize and manage appointments for the doctors and physician assistants, coordinating with patients to optimize their visit times and minimize wait times. Organize Patient Charts & Medical Records: Maintain accurate and up-to-date patient files, ensuring all MRI results and diagnostic test reports are organized and easily accessible to the clinical team. Medical Test Management: Coordinate and track the status of diagnostic tests, ensuring all relevant information is readily available for the healthcare providers. Administrative Duties: Answer phone inquiries, assist with patient-related questions, and support the office with day-to-day operations. Ideal Candidate: Previous experience in a concierge or surgical practice customer service role. Exceptional organizational skills and a keen eye for detail. Professional, polished, and compassionate demeanor. Experience in a medical setting is preferred. Why Join Us? A competitive salary and benefits package. Opportunities for career growth in a leading medical practice. If you have the skills to thrive in a high-end medical practice and are committed to providing world-class patient care, we’d love to hear from you.

Coaching. Mentoring. Leading. These are the core values of our management team. Our goal is to train and develop our new guys to reach success and achieve their goals in record time. We are an outsourced marketing and sales firm, specializing in business development, customer service & acquisitions, and sales and marketing. We bridge the gap between our clients and their customers to truly build a concrete relationship. We’re looking to bring new candidates on board to help us forge those connections. Regardless of their experience, we coach our guys on how to best form those relationships. Responsibilities: Conducting events-based presentations for our clients Creating brand awareness and business development Learning the foundations of sales and marketing techniques Training and developing new representatives Creating and updating customer accounts Giving creative ideas regarding sales and customer service Completing the sales process from start to finish Benefits: Learn transferable sales, marketing, customer service and business development techniques Top performers will receive opportunities to travel and advancement Not a desk job! A bright and uplifting work environment Mentors and leaders who are encouraging and care about your success Learn how to run a business from the ground up Requirements: Do-it-now type of attitude Can easily overcome obstacles and roadblocks; be solution oriented Ability to work in a fast-paced environment Great work ethic Solid written and verbal skills Excellent customer service and people skills Ability to work independently and with little to no supervision

Job description Busy home care office is looking for an upbeat office support clerk for our clinical department. Who will assist with clerical duties and provide exceptional customer service support to entire team. Responsibilities: Ability to create and maintain the nurses schedule on a daily basis. Assure all documentation like records, data, and forms are entered into the necessary systems. Receive, review and follow up with requires documents in a timely manner. Obtain, review, and enter RN authorizations, when received. Ability to follow up with required medicals orders. Skills Must be fluent in conversational Spanish. Superior customer service and strong communication skills (written & verbal). Knowledge of excel or word a PLUS. Great attitude. Excellent attendance and punctuality. Job Type: Full-time Salary: $18.00 - $20.00 per hour What we offer: Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits

Fully Remote** About the Senior Manager position Like all our positions, this job is fully remote and offers unlimited PTO. This position offers the opportunity to build a tax service line in a vibrant and caring culture that allows you to work with full autonomy. In addition, of course, to great pay and benefits. We are looking for someone who really loves tax and has the desire and ability to help us build an exceptional tax service line. One that stands out from the competition. We have great clients, a wonderful culture, and major ambitions to build a large tax service line that supports our mission of helping our clients achieve financial freedom. Our firm is well established and has always provided tax services, but we are entering a new era of growth and we need a tax expert that will really own the world of tax within our firm. What Your Day to Day Will Look Like: - Manage all aspects of clients' tax planning, advisory, and return preparation. - Research complex tax subjects - Prepare tax planning and advisory memos for clients on complex tax subjects. - Prepare full written tax plans. - Prepare quarterly updates to tax plans. - Meet with clients. - Review tax returns - Supervise and review work prepared by senior accountants and managers. - Correspond with tax authorities. Other Job Responsibilities - Monitor federal and state tax updates. - Prepare a monthly email tax update for clients. - Review and update tax work templates. - Review and update tax organizer templates. - Develop work paper templates for tax services and related deliverables. - Develop and document a library of tax strategies. - Assist with development of tax services packages for business development. - Assist the CEO with business development strategies for existing tax clients. Education and Experience: - Bachelor's degree in Accounting or Taxation. - Active Certified Public Accountant (CPA) license. - 7+ years of experience in income tax. - Experience with Intuit ProConnect and Thomson Reuters tax research products is preferred. - What You Need to Succeed: - Ability to deliver spectacular client service, with great communication skills - Ability to easily explain difficult concepts - Problem solver - Tech-savvy - Detail-oriented - Self starter - Desire to grow and learn - Experience performing and documenting tax research on complex topics - Experience with QuickBooks Online and Intuit ProConnect Tax - Experience supervising others Upward Mobility and Upskilling: We cover the cost of continuing education for our CPAs and we work with each team member to develop a customized learning and development plan. We believe in investing in our people. Ideally, this person would develop into a Director of client services and then potentially an Executive position. We believe in hiring and promoting from within and developing long-term relationships with our team members.

Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team! Responsibilities: Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge. Create, optimize, and evolve retention strategies to sustain patients. Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction. Build sustainable relationships with patients through open & continuous communication. Uphold the highest level of integrity and customer service. Requirements: Must be fluent in conversational Spanish. Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties. Ability to develop new techniques to ensure customer preservation. Exceptional documentation skills. Job Type: Full-Time Salary: $18.00 - $23.00 per hour What we offer : Supportive management team Growth opportunities 401K Retirement Benefit Sick day and PTO benefits

Location: TraxNYC, New York, NY Role Summary: TraxNYC is seeking a charismatic and customer-focused Jewelry Sales Associate to join our team. This role is integral to providing an exceptional shopping experience for our clientele. The ideal candidate will have a passion for luxury jewelry, excellent communication skills, and the ability to build strong relationships with customers in a fast-paced retail environment. Responsibilities: Customer Engagement: Greet and assist customers, providing personalized recommendations based on their preferences and needs. Build and maintain lasting relationships with clients, fostering loyalty and trust. Educate customers about the quality, craftsmanship, and uniqueness of TraxNYC jewelry. Sales Performance: Meet and exceed individual and team sales targets. Upsell and cross-sell products to maximize sales opportunities. Handle customer inquiries, follow-ups, and resolve any concerns professionally. Product Knowledge: Stay updated on the latest jewelry trends, company offerings, and industry developments. Provide detailed information about materials, designs, and care instructions for jewelry pieces. Store Operations: Maintain the appearance of the store, ensuring displays are visually appealing and well-stocked. Assist with inventory management, including stock checks and restocking items as needed. Process transactions accurately and efficiently using the store's point-of-sale system. Qualifications: Previous experience in luxury retail sales, jewelry sales, or a similar customer-facing role is highly preferred. Excellent interpersonal and communication skills with a strong ability to connect with diverse customers. A passion for luxury goods and an understanding of fine jewelry craftsmanship. Sales-driven mindset with the ability to work toward and achieve goals. Basic computer skills; experience with CRM or inventory management software is a plus. GIA certifications or similar qualifications are a plus. What We Offer: Commission-based earnings only. Opportunities to work with a vibrant and creative team in the luxury jewelry industry. Employee discounts on all TraxNYC products. A collaborative work environment with opportunities for growth and professional development. Job Type: Full-time Pay: Commission-based earnings only Expected Hours: 45-50 per week Benefits: Employee discount Commission-based earnings PTO & sick days after 1 year of tenure

Job Summary : Full- Time Medical Assistant at our Upper East Side Office. The Medial Assistant is responsible for performing the highest quality of medical, clinical and clerical tasks in a medical setting. Schedule : Full time, Monday - Friday 9am-5:00 pm . Open Flexibility to help cover in a team environment is needed. Medical Assistant Promote a professional and welcoming atmosphere to enhance quality of service and care offered to patients and for respective providers Assist physician in medical , cosmetic and laser procedures Prep rooms before and after patients, including checking all equipment at the beginning of each shift to ensure all is in proper working order Daily scan all retail and cosmetic products and medical supplies and alert Practice Manager of any low level supplies Qualifications Healthcare experience required Nationally Certified Medical Assistant preferred Experience using EMR software and patient scheduling system Must be computer savvy Strong communication, interpersonal and organizational skills Excellent patient relations and customer services skills

Natural Squeeze is on a mission to provide wholesome, organic options to our community, and we are expanding our team! We are in search of passionate individuals who are adept in the kitchen and have a love for healthful, natural foods. Our aim is to create a lively, nourishing space for both our customers and our team. Grill and Prep Cook: - Preparation of salads, sandwiches, and healthy bowls. - Must have prior experience in a kitchen setting, specifically with grilling and assembling fresh meals. - Ensuring the maintenance of clean and sanitary working areas. - Following proper procedures for food prep, receiving, and storing inventory. - Ability to understand and comply with our quality and health standards. General Responsibilities: - Assisting with stocking and setting up kitchen stations. - Operating kitchen equipment safely, including knives, blenders, and juicers. - Maximizing sales potential through friendly and courteous customer service. - Ability to perform opening, mid, and closing duties following given procedures. - Arriving at work on time, appropriately groomed, and ready to work. Skills: - Effective time management skills. - Demonstrates a passion for cooking and cares about healthy, nutritious, and delicious food. - Open and willing to communicate in a respectful way. - Ability to meet customer service expectation standards when interacting with customers, vendors, and Team Members. - Attention to detail. Physical Requirements: - Standing/walking for 6-8 hours in an 10-hour workday. - Ability to work a flexible schedule. - Ability to use tools and equipment, including knives, blenders, juicers, and other kitchen appliances. Benefits: - Competitive Wages: Hourly pay + tips

Physical work, primary task is care stain removal on clothing. MUST work most Saturdays MUST have good personal skills and customer service skills. If no experience, MUST be a fast learner BONUS if another spoken language. BONUS if knows tailoring CANNOT make mistakes, MUST be careful in all actions Cleaners work must be done onsite. Will learn all aspects of business. Will ultimately be cleaner and manager for the cleaner. Training Provided. Job Types: Full-time, Part-time Pay: From $16.00 per hour Expected hours: 40 per week Schedule: Day shift Weekends as needed Work Location: Hybrid remote in Oakland Gardens, NY 11364