Housekeeping Manager - Loews Hotels Universal Orlando
29 days ago
Orlando
Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? * We offer excellent benefits and perks including one free meal per shift and free theme park access. * We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. * We embrace diversity at our core and offer the opportunity for all team members to reach their potential. * We invest in training and development opportunities for all team members. * We promote social responsibility by being a good neighbor in the community. * We care for you, just as we care for others. Job Specific • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships, • Prepares daily work schedule to meet occupancy demands and room turn, • Analyzes daily room turn and makes staff or procedural adjustments as necessary, • Manages Housekeeping Rooms personnel, • Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence, • Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns, • Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors, • Communicates and coordinates with Front Office operation, • Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs, • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings, • Responsible for overseeing the activities of Housekeeping front line Staff, • Greets and interacts with guests in an outstandingly friendly and professional manner, • Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day, • Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering, • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department, • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed, • Maintains close contact and ensures good communication with employees, • Ensures that responsive and efficient repair services are provided to satisfy guest requests, • Investigates guest complaints and takes corrective measures, • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect, • Interviews and makes recommendations regarding hiring of personnel, • Interviews and selects Housekeeping line level personnel, • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks, • Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety, • Sets agenda for guest awareness training, • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance, • Responsible for projects assigned to second and third shift employees, as applicable, • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required, • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility, • Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc., • Plans special lobby cleaning projects and ensures their completion, as applicable, • Coordinates lobby maintenance projects with Engineering, as applicable, • Plans maintenance of lobby floors, as applicable, • Coordinates monthly accounting for all supplies requisitioned from other departments, • Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required, • Sets agendas for Housekeeping meetings and runs meetings regularly, • Schedules contract maintenance with outside vendors, as applicable, • Evaluates housekeeping department employee performance, • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations, • Ensures that lost and found items are turned into Security, • Keeps Director and Assistant Director informed of all matters significantly affecting the department, • Periodically inventories supplies and equipment, • Stays current with industry related technological improvements geared toward product improvement and increased efficiency, • Performs numerous responsibilities to meet time-sensitive deadlines, • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction, • Ensures that responsive and efficient uniform room and repair services are provided, as applicable, • Prepares department purchase requisitions, • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements, • Communicates linen needs, monitors and reports consumption and preservation programs, • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping, • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy, • Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable, • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel, • Creates an environment which fosters excellent staff morale and staff retention is a priority, • Administers Quality Assurance and Cyclical Programs, • Administers Incentive/Rewards/Recognition Programs, • Interacts with guests to solve problems and ensure satisfaction, • Responsible for implementing control systems for keys, pagers, radios, etc., • Responsible for efficient operation of HOSTAR System, • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages, • Ensures that Housekeeping office and storeroom are kept neat and organized, • Responsible for the submission of all performance appraisals for assigned employees, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes
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