Customer service agent jobs in San Francisco, California - Page 3Create job alerts

Job DescriptionAbout the role As a Customer Success Specialist at Flowith, you'll play a pivotal role in redefining user engagement, acting as the essential bridge between our innovative technology and its users. This position merges empathetic communication with analytical skills, enabling you to address diverse user needs and enhance their experience with our platform. You'll be instrumental in gathering insights from user interactions, driving improvements, and ensuring that every touchpoint with Flowith is not just a service interaction but an opportunity for meaningful connection and discovery. Join us as we revolutionize how users experience AI and craft a service journey that feels both intuitive and empowering. Responsibilities • User Support & Problem Resolution, • Master Flowith's core functionalities including Knowledge Garden, Agent Neo, and Canvas, • Deliver timely and professional technical support and consultation services, • Analyze user feedback to identify and address common issues, • Content & Community Management, • Guide users in effectively leveraging Flowith to build personal knowledge bases and Agents, • Facilitate knowledge exchange within the community, nurturing the creation and trading of thought chains and knowledge bases, • Curate and showcase engaging user-generated cases to enrich the platform's example library, • User Experience Enhancement, • Systematically gather and organize user feedback and suggestions, • Collaborate closely with the product team to provide frontline user insights, • Contribute to product iteration and feature optimization discussions, • Growth & Retention Strategies, • Design and implement initiatives to boost user engagement and retention rates, • Analyze user behavior metrics to optimize customer journeys, • Current university student or bachelor's degree holder with comprehensive understanding of AI or internet product operations, • Exceptional communication skills with the ability to interact with users in a clear, friendly, and patient manner, • Excellent learning ability, able to quickly understand emerging AI concepts and master product usage, • Detail-oriented with strong time management, capable of providing prompt, accurate, and high-quality responses, • Highly adaptable with excellent teamwork capabilities and strong empathy and resilience, • Prior experience in customer service and Discord community management preferred, • Genuine enthusiasm for AI technology and Flowith's vision and philosophy, • Ability to authentically connect with users and understand their core needs, • Creative problem-solving mindset with the ability to deliver innovative solutions, • Willingness to challenge conventional customer service approaches and drive service innovation For U.S.-based applicants: Remote work is available - no need to relocate. Please note that visa sponsorship is not currently offered. Accessibility support: If you have any accessibility needs or questions regarding the application process, please contact us at Benefits • Workspace & Lifestyle:, • Pet-Friendly Policy: Bring your furry friends to work (we have resident cat & dog: an Orange tabby and a Golden Terrier Mix)., • Island Hackathons: Periodic team retreats to nearby islands for innovative coding sessions and team building, • Tech Community Events: Regular participation in global tech meetups and innovation showcases, • Dynamic Office Environment: Spaces that transform from productive workplaces by day to social hubs with bar and gaming areas by night, • Refreshments: Complimentary snacks and drinks, • Unlimited AI Tools: Free access to Flowith and other cutting-edge AI applications, • Wellness Program: Free Gym, • Work Arrangements, • Flexible Hours: Start your workday between 10AM-2PM with an 8-hour workday within a 5-day week (or customize your working hours to match your productivity peaks), • Flexible PTO: Generous paid time off policy that trusts you to balance work and life, • Remote Work Options: Hybrid work model with flexibility to work from home, • Comprehensive Benefits Package, • Competitive Compensation: Industry-leading salary structure (base + options package), • Premium Health Coverage: Comprehensive medical coverage, • Professional Growth: Dedicated budget for conferences, courses, and certifications

Job Description Zeeba Rent-A-Van is a fast-growing van rental company connecting travelers and businesses with on demand 12 & 15 passenger vans. We are looking for qualified candidates to join our team. Title: Rental Agent What You Will Do: • Maintaining the vehicles in ready condition (service shop, car wash, etc.), • Preparing all rental and return documents accurately and completely, • Organize daily/weekly reservations and fleet, • Providing customers with assistance at the rental counter, Assisting customers with rental contracts/check-in/check-out of vehicles, • Delivering vans to customers to / from other rental locations / airport, • Offer optional products to meet customer wants and needs, • Qualify each customer using our company rental requirement guidelines, • Provide customers assistance with directions, maps, local area information, appropriate service information, etc., • Ensure that the return date and time on the rental agreement is accurate, • High school diploma or equivalent, • Willing to work various shifts/hours – nights, weekends, • Over the age of 21, • Valid U.S. issued Driver’s License with no more than one point on record. No drug or alcohol related conviction on driving record in the past 5 years, • Minimum of 6 months of experience in a role where customer service was a key element of your duties, • Capacity to learn extensive training material and apply it daily on the job, • Ability to work in a fast-paced environment and multi-task, • Must be physically able to assist our customers and provide customer service at our rental counter. This includes standing for extended periods of time, • Must be punctual, hard-working, and detail oriented, and ability to multi-task, • Ability to handle high-pressure stress in a calm and collected manner, • Must be computer literate and comfortable using a computer Since this position requires that you drive our company's vehicles, you must provide a copy of your driving record from the Motor Vehicle Agency in order to be hired. Benefits: We value our employees’ time and effort and we are committed to your success and future growth opportunities within the company. We offer paid time off and holiday pay. We are a drug free workplace. Any offer of employment is contingent on successful completion of drug screen and background check. We are an Equal Opportunity Employer. The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.

Job Description Are you passionate about maintaining great relationships with clients, being a trusted advisor, and delivering smart and impactful solutions? Are you a highly driven and engaged client services professional looking to grow your career within an exciting, growing business? If so, we would like to talk with you about our Senior Account Manager opportunity! The Senior Account Manager will be responsible for leading agency relationships with corporate clients, luxury and fashion brands, and DOW 30 companies. As a member of the Client Services Team, you will nurture and deepen existing client relationships and work with various teams across the organization to ensure the seamless delivery of projects and programs that align with clients’ business goals. RESPONSIBILITIES · Develop and maintain strong relationships with key stakeholders and manage day-to-day account relationships. · Work as part of an interdisciplinary team of professionals including our archival team, research team, project management, creative, media, finance, and billing. Create and present documents to keep internal stakeholders informed on each account – including but not limited to: executive briefs, proposals, and proformas. · Confidently pitch conceptual proposals and champion solutions to senior-level client contacts. · Work to onboard and set the strategy for new clients and collaborate with existing clients to understand their communications and brand strategies. · Surface new opportunities with clients and collaborate with internal teams to develop related proposals. · Lead communications with clients – verbal and written, including regular executive updates, tailored to a client’s specific needs. · Set expectations with clients that incorporate realistic internal deadlines and work with client teams to ensure that delivery aligns with expectations. · Work with project management to ensure all project activity aligns with the client’s strategy throughout the engagement and serves as a final quality check before deliverables are sent to clients. · Manage and deliver on-going and regular reports to clients to reflect work product and value of their archival program. · Collaborate as a part of the Brand Practice to create case studies, note best practices and work to sync and leverage learnings across the organization and client accounts. · Ideate and imagine opportunities for internal and external-facing change and growth– be a change agent for the betterment of the Brand Practice. · Spend time creating and nurturing relationships with local Heritage Werks team in Duluth, GA and support client visits to their archives. · Travel required to visit client sites, as needed. Requirements · A Bachelor's degree in a related field is required. · Six – eight years of client service and brand strategy experience, with demonstrated success in growing high-level client relationships, resulting in new business opportunities. · Prior experience working for and/or with Fortune 500 clients is highly preferred, along with agency environment experience. · Ability to lead through influence rather than direct authority. · Must be a strategic thinker, with a high motivation to understand clients' business goals, and comfortable pitching new ideas and creative solutions to key decision-makers. · Excellent interpersonal skills, including strong verbal and written communication skills, and demonstrated success in effectively communicating at all levels of an organization. · Must demonstrate keen attention to detail and the ability to manage complex information with a commitment to accuracy. · Self-starter attitude that shows initiative and the ability to work well independently and as part of a team. LOCATION · San Francisco Bay area, potential travel up to 20% COMPETENCIES: · Customer Orientation · Client Orientation · Accountability · Adaptability · Results Orientedness · Planning and Organizing · Attention to Detail

Job DescriptionRetail Operations Manager San Francisco, CA At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go. At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. About the Team: Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences. About the Role: The Retail Operations Manager is responsible for executing operational standards across all Rothy’s store locations. Reporting into the Director, Retail Operations, this role will help standardize processes, develop strategies, and drive sustainable implementation of all company initiatives. They are adaptable, collaborative, and comfortable working with all levels of management. This person is a strategic thinker who anticipates potential obstacles and comes up with solutions that support the field teams. They are able to handle shifting priorities even if it is outside of the normal job responsibilities. What you’ll do: * End-to-end owner and tactical and technical expert on all things Rothy’s Retail Operations including in-store processes, systems, SOPs and policies * Act as a change agent and partner with cross functional teams to leverage retail tools and systems such as internal communication platform, clienteling, point of sale, workforce management and inventory management systems to drive program development and adoption, driving store performance * Drive alignment between cross-functional teams and provides feedback on communication when necessary, ensuring all information is clear, concise, current and promptly posted, while continuously seeking improvements and enhancements * Owns all retail program and process rollouts and is responsible for all testing, documentation and training * Partner with Retail Leadership team to develop framework for tackling complex business problems, and works to achieve critical business goals * Manages and evolves the Retail Operational Calendar, serving as the central repository for critical, actionable departmental information that directly influences retail store execution and performance * Responsible for budget management and reporting for retail operations; monitors all supply ordering to ensure compliance to company budgetary expectations and tracks budget spend across multiple budgets to support building and forecasting * Routinely visit and work with field teams in their home market to evaluate, develop, implement and gain feedback on retail strategies that support productivity * Responsible for reporting stores and retail leadership on all retail initiatives related to contests, clienteling, in store traffic, promotional activity, etc. You are: * You love retail and operations and are excited about continual process improvement * You are able to develop new processes and drive strategic initiatives, but will also roll up your sleeves, dig in and get the job done * Easily handle shifting priorities and have the ability to create order out of chaos * Come from a place of “yes” or “let’s try” (rather than “no” or “that’s impossible”); a change agent with a growth mindset * Acts with a sense of urgency--strong time management and organizational skills * Someone who leads by example and isn’t afraid to challenge the status quo * Able to recognize trends and changes in their area and make recommendations, develop concrete action plans and execute against them to drive business improvements * Develops creative solutions and strategies to complex, undefined problems * Keeps partners on track and accountable to commitments and schedules in a respectful and collaborative manner You have: * You are based in the San Francisco Bay Area * 3+ years of experience in corporate retail operations management role * Working knowledge of retail operations, inventory, technology, communication platforms, and expense management * Availability to visit stores routinely to identify opportunities and support the field teams; it will be expected that you are routinely visiting stores to meet business needs, upon request (likely 1-2 times per week) * Supports store teams during retail business hours (as needed) Our benefits: * Generous paid time off * 401k matching * Comprehensive health plans for you and your family * Supplemental mental health benefits * Monthly wellness reimbursement * Employee Discount Program! Pay range: $120,000 - $141,000 annually Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package. Please see our Privacy Policy here Compensation Range: $120K - $141K

Job Description COMPANY PROFILE: The Battery is San Francisco's unique modern-era private social club. The Battery houses seven bars and casual, yet stellar dining rooms serving breakfast, brunch, lunch, and dinner. It has private event spaces and catering, and a boutique 14 room hotel including penthouse suites. Gardens, and breathtaking views of San Francisco add to the unique ambiance. The Battery offers a dynamic membership program including frequent lecturers, eclectic performing arts, curated experiences, publications, and excursions. The Club also houses The Battery Foundation, a 501(c)(3) organization, supported by our Members, that has made more than $30 million in grants since its inception. POSITION PROFILE: The Front Desk Agent is responsible for the smooth day-to-day running of the club reception area. The Agent will continuously interact with Members, guests of Members, and hotel guests through various forms of communication including, but not limited to text, telephone, emails, and face-to-face conversations. In addition, the agent will monitor public areas of The Battery, whilst consistently providing Members with unrivaled service. It is vital that this individual develop a rapport with Members, managers, and staff to ensure an outstanding Member experience and create a harmonious and fun environment for co-workers. All work-related duties must be done onsite. This is an on-site position located in San Francisco. DUTIES and RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. General Operations: • Check guests in and out of the hotel and escort hotel guests to their rooms to give the room orientation., • Greet Members and their guests promptly upon their arrival., • Maintain working knowledge of hotel outlets and public areas including hours of operation, pricing, and other Member related issues., • Monitor and alter service based on guest reactions to guarantee satisfaction., • Perform proper execution of opening and closing procedures., • Communicate with all applicable departments in a timely manner to ensure smooth continuous service to all Members., • Review hotel reservations and plan for any special requests or VIPs accordingly., • Conduct frequent and consistent inspections of guest rooms and other public areas, ensuring that service opportunities are handled immediately., • Liaise with Housekeeping to ensure property is always spotless., • Monitor and maintain hotel supplies., • Maintain a high level of cleanliness in the hotel and public areas., • Ensure that telephone is being answered promptly and cordially., • Ensure that guests are being treated in a friendly and accommodating way., • Monitor staff appearance and take action as necessary., • Actively monitor inventory of supplies and maintain daily cost control and loss prevention., • Maintain par levels for all supplies and equipment for hotel operations., • Complete requisitions to replenish shortages or additional items needed for the anticipated business., • Work with a sense of urgency., • Excellent communication skills, both written and verbal, in English., • Take direction well; understand and follow written and verbal instructions., • Can creatively solve problems and effectively implement solutions., • Good time management skills; can manage and complete priority workflows and be detail oriented., • Ability to learn and perform in a fast-paced environment., • Ability to work both independently and in a team environment and able to handle multiple tasks., • At least 18 years of age., • Stamina to work up to 40+ hours per week in full-time positions., • Basic computer and math skills., • Strong computer skills and ability to pick up new software quickly, • Heavy Member/guest contact is required., • Must be able to tolerate varying noise levels, temperature, illumination, and air quality., • Requires hand-eye coordination and manual dexterity., • Requires normal sense of smell, taste, touch and sound., • Must be able to respond to visual or aural cues., • Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift., • Lift up to 50 pounds in order to perform the essential functions., • Work in a stressful environment and stressful situations., • Work in an environment where climate constantly changes., • Maneuver freely through all areas of the property.

Job DescriptionJob Description At SIXT, we don't just hire for jobs - we build leadership careers. 1ST GEAR! is our global Management Trainee Program - a dynamic, 12-month journey designed to fast-track your way into a real leadership role. From day one, you’ll gain hands-on experience, take on responsibility, and develop the skills you need to lead in one of the world’s most innovative mobility companies. What makes this program unique? You don’t just complete it - you graduate into a leadership position. Whether it’s managing your own downtown branch or becoming part of a high-performing airport leadership team, your next career step is guaranteed. We’re looking for ambitious, curious, and proactive individuals who are ready to roll up their sleeves and grow fast. If you want to make an impact, lead with confidence, and shape the future of mobility, 1ST GEAR! is your starting line. YOUR ROLE AT SIXT • You take responsibility early, supporting KPIs, operational efficiency, and team success, • You prepare for your landing role through real business challenges and a final assessment, • You work in a Rental Sales Agent position to learn our business from the ground up, • You deliver exceptional premium customer service by handling inquiries and resolving complaints, • You rotate through core business functions like Sales, Customer Service, Fleet, and Performance Management, • Growth mindset You have a completed bachelor degree or relevant experience in sales, customer service, and management, • Leadership and entrepreneurial potential You have a hands-on, entrepreneurial mindset, driven to lead - you don’t wait for instructions, you take the lead, • Communication excellence You have strong communication skills in English (other languages are a plus), • Proactive attitude You work independently, solve problems, and take ownership, • Agile flexibility You are open to rotating across different locations and branches, • Fast-track leadership development A structured 12-month program that sets you up for your first management role, • Guaranteed leadership landing role Upon successful program completion, • Career mobility & international growth Opportunities across functions, cities, and even countries, • Paid Time Off & Sick Leave Recharge with PTO and sick leave to ensure a balanced work-life experience, • Attractive compensation package Competitive base salary, performance-based bonus, and a company car (post-probation), • Exclusive employee benefits From discounted rentals and dry-cleaned uniforms to comprehensive healthcare and retirement plansAdditional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!