Trabajos customer service agent en Boston, Massachusetts - Page 2Crear alertas

Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via ph

Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via phone and

Enterprise - JobID: 532361 [Reservation Agent / Front Desk] As a Customer Service Rep at Enterprise, you'll: Take incoming calls- reservations, rate quotes, questions, etc; Provide information and resolution for customers; Manage outgoing calls for callback management, A/Rs and miscellaneous calls a

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Flexible hours - As a Customer Support Agent you'll: Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails); Provide support to therapists to en

You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in Na

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary Load Control Agent performs centralized Load Control to ensure 24/7 coverage for all hubs and outstation flights. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities • Supervise/control staff assignments including reporting, absences, overtime and compensation., • Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements., • Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard., • Ensure compliance with all Swissport corporate safety and security procedures in order to meet / exceed regulatory standards and deliver the desired customer service experience, • Ensuring load control accuracy, practicality and procedural compliance so that output is of a high standard with regard to safety and quality., • Ensuring all aircraft is operated within their operational limits with regard to weight and balance., • Maintaining operational efficiency achieved through optimum fuel uplift and trim., • Contribution to OTP (On Time Performance) for all load control related issues., • Interaction with other departments and outside agencies including Ramp Operations, Cargo and Operations Control Center to ensure effective communication in order to complete Load Control tasks safely, accurately and punctually., • Good command of the English language both verbal and written, • High School Diploma or GED., • At least 2 years of experience in the airline industry., • Valid driver's license., • Licensed Load Control Certification required., • Excellent math skills., • Good communication skills., • Must be able to work flexible hours. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at ___ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, youll play a vital role in delivering exceptional customer experiences for clients from around the globe. Our mobility platform ONE combines our products SIXT ren

As a Airport Customer Service Agent, you will be responsible for supporting airport operations and passenger services, including: assist passengers with check-in and boarding processes.

Were looking for a FedEx Customer Service Agent to perform daily responsibilities with dedication. Provide excellent interactions with customers and colleagues.

Excellent customer service skills and a positive attitude are required. Excellent communication and excellent customer service skills required. This position requires direct contact with customers at the ticket counter.

An exciting opportunity awaits for a United Airlines Customer Service Agent to respond promptly to inquiries and resolve basic issues, follow safety procedures and company policies, and assist with organizing, stocking, and general upkeep. Other duties include provide excellent service to customers

As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. Operate baggage scanners and computers to ensure baggage is routed accurately

We are seeking a dedicated and passionate Customer Service Agent to join our dynamic team. Provide accurate information about products and services to customers in a friendly and professional manner. Follow up on customer inquiries to ensure issues are resolved to the customer's satisfaction.

Customer Service Representative, Boston (BOS) - Part Time. Excellent customer service skills and a positive attitude are required. Customer Service Representative - Lab 9:30am-6pm.

This position is Agent, Customer Service, Cargo, High School, Service, Operations, Retail, Airline. As a Cargo Agent, you will be the face of Delta cargo by interacting directly with customers face to face and over the phone.

Job DescriptionWe are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. Were seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success. Position Overview The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success. Key Responsibilities • Manage and support day-to-day front desk and landlord call center operations, • Answer incoming calls and provide exceptional client service, • Update and maintain accurate property owner and listing data, • Coordinate and conduct training for new agents on internal database systems and protocols, • Perform follow-up and warm calling with existing landlords to foster relationships and generate leads, • Collaborate with office managers to improve and optimize listing processes and accuracy, • Research and implement innovative technologies to boost landlord engagement, • Support upper management with special projects and initiatives as neededQualifications, • Minimum 1 year of experience in a real estate, administrative, or database-related role, • Active MA Real Estate Salesperson or Broker License (Required), • Strong attention to detail and organizational skills, • Proven ability to manage multiple priorities in a fast-paced environment, • Exceptional phone and interpersonal communication skills, • Proficiency with real estate databases and CRM systems preferred, • Sales or customer service background is a plus, • Tech-savvy with a passion for learning new platforms and tools

Job DescriptionDescription: Job Title: Hotel Front Desk Agent – Evening & Overnight Shifts Location: Newton, MA 02458 Job Type: Full-Time Pay: $17.00 per hour Shifts Available: • Evening Shift: 3:00 PM – 11:00 PM, • Greet and check in guests with a positive and professional attitude, • Process guest check-outs and handle payments accurately, • Respond to guest inquiries, requests, and complaints promptly, • Answer phone calls and assist with reservations or guest needs, • Coordinate with housekeeping and maintenance staff as needed, • Ensure front desk area remains tidy, organized, and welcoming, • Complete daily audit reports and end-of-day procedures (for overnight shift), • Monitor hotel security and safety protocols overnightQualifications:, • Previous hotel or customer service experience is a plus, • Strong communication and interpersonal skills, • Ability to remain calm and professional under pressure, • Comfortable working independently, especially during overnight hours, • Basic computer skills; experience with front desk software preferred (training provided), • Must be dependable, punctual, and detail-oriented, • Willingness to work weekends and holidays

Job Description Step into a career where communication meets strategy. As a Verizon Sales Agent, you’ll be part of a high-performing team delivering tailored solutions to customers. This role is perfect for driven professionals seeking meaningful growth in a fast-paced, client-focused environment. With industry-leading tools and mentoring at your fingertips, you'll build lasting customer relationships and drive measurable impact from day one. Powering Growth Through Smart Strategy Morph Management is a performance-driven sales and business development firm dedicated to advancing Verizon’s reach through customer-focused campaigns. Our team specializes in crafting seamless direct outreach strategies that translate to real results. With precision, professionalism, and a people-first mindset, we deliver targeted solutions that strengthen customer relationships and maximize brand impact. As A Verizon Sales Agent, You’ll Be Working On The Following: • Identify and pursue new sales opportunities with residential customers through direct interactions in the community, • Present and demonstrate Verizon products and services, showcasing their value through productive sales presentations, • Utilize your negotiating and upselling skills during the sales process with customers, • Develop and maintain strong relationships with a diverse client base, • Tailor communication and sales strategies to meet individual customer needs, • Collaborate with the Verizon Sales Agent team to achieve sales targets and objectives, • Utilize industry-leading tools and resources to enhance sales performance, • Participate in ongoing training and professional development, • Provide exceptional customer service and support throughout the sales cycle, • High school diploma or equivalent (required), • Bachelor's degree in Marketing, Communications, or a related field (preferred), • Previous experience in sales, customer service, or client-facing roles, • Excellent communication and interpersonal skills, • Strong organizational and multitasking abilities, • Comfortable in a commission-based sales environment

Leasing Agent Job Duties: Provides current and prospective residents with the best possible customer service to retain residents and lease properties.Discovers, engages, and advances each pro

Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, you'll play a vital role in delivering exceptional customer experiences for clients from around the globe. Our mobility platform ONE combines our products SIXT re

Job Description Job description TITLE: Front Desk Agent Full Time, Moxy by Marriott Allentown Downtown • $15/hr. ** Combination of first, mid, and second shifts. Must be Available Weekends. Open availability required. --MUST PASS CRIMINAL BACKGROUND CHECK ** Free and Safe City Garage Parking **PTO to use During the First Year **Marriott Room Discount from Day One GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. SUPERVISORY DUTIES - None JOB QUALIFICATIONS Knowledge Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have stable employment history, and previous experience in dealing face to face with the public. Knowledge of basic customer service skills required. Must be fluent in oral and written English. Skills Must be computer literate. Must have vision ability to read written communiques and monochrome computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Abilities Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Education/Formal Training High School diploma or equivalent Material/Equipment Used Standard office equipment including but not limited to: Telephone, copier, PC, and fax machine. Environment Prolonged standing indoors. Job Type: Full-time Pay: $15.00 per hour Benefits: • 401(k) matching, • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Day shift, • Evening shift

Job DescriptionCompany Description About Us At Sharpcontra, we are dedicated to redefining how businesses connect with their audiences through strategic marketing and innovative campaigns. Based in San Antonio, our firm specializes in creating effective marketing solutions that drive engagement, strengthen brand identity, and deliver measurable results. We take pride in our collaborative work environment, professional integrity, and commitment to helping both our clients and team members reach their full potential. Job Description Job Description We are seeking a Front Desk Agent to join our Boston team. This role is the heart of our daily operations, ensuring guests receive a warm welcome and a seamless experience from arrival to departure. The ideal candidate is organized, attentive, and able to handle multiple tasks with professionalism and grace. Responsibilities * Greet and assist clients, visitors, and partners with a positive and professional attitude. * Manage check-in/check-out procedures and maintain accurate records. * Handle phone calls, emails, and inquiries promptly and courteously. * Coordinate appointments and manage scheduling systems efficiently. * Support administrative operations and assist other departments as needed. * Maintain a clean, organized, and welcoming front desk environment. Qualifications Qualifications * Excellent communication and interpersonal skills. * Strong organizational abilities and attention to detail. * Ability to multitask and prioritize in a fast-paced environment. * Proficient in basic computer and office software applications. * A positive attitude and commitment to delivering outstanding customer service. Additional Information Benefits * Competitive annual salary ($46,000 – $51,000). * Growth and career development opportunities within the company. * Supportive and professional work environment. * Comprehensive training and skill development programs. * Paid time off and additional employee benefits.

Job Description We are a National financial services company servicing customers all over the Country. We are looking for self-motivated, driven, and customer service oriented individuals to work for our dynamic Company! We offer the following: • Flexible Work Hours, • Opportunity To Work From Home, • Full and Part Time Hours, • Will Help you Obtain Your Insurance License Weekly day range: Company DescriptionWe provide consistent, exemplary customer service by providing expert advice concerning a wide range of investment and insurance products, including Life Insurance, Mortgage Insurance, Medicare, Retirement Planning, and Annuities.We provide consistent, exemplary customer service by providing expert advice concerning a wide range of investment and insurance products, including Life Insurance, Mortgage Insurance, Medicare, Retirement Planning, and Annuities.

Job Description Kimbrell Agency Remote Employment Type: Contractor Compensation $50,000 to $100,000 per year (plus commission) If you're reading this and thinking, "Insurance? Really?" I get it. I've thought that too—and I still do. The truth is, I'm not passionate about insurance. I'm passionate about people. We don’t just build careers; we build people who, in turn, build businesses. The result? Success and fulfillment. We look forward to discovering what success means to you and, if we find that this is the right fit, we are fully committed to providing you with the tools, training, and support to make it happen. The Problem with Most Insurance Jobs: Let’s be real—most agencies are desperate to hire anyone with a pulse, offer minimal support, and if you're lucky, they might invest in you six months down the line. We think that's unacceptable. At The Kimbrell Agency, we do things differently. We invest heavily from the start to ensure you're the right fit for this career. That means we pour everything into your long-term success. No leader can give everything it takes to help an agent succeed when they’re bringing on anyone who applies. Unfortunately, most agencies make empty promises: "Be in business for yourself, but not by yourself," or "We offer hands-on support and training." Here, we actually mean it. And we have a proven track record of success to back it up. What We Offer: A Proven Lead System: Say goodbye to cold calling. Our streamlined lead generation system puts you in front of qualified buyers who have requested coverage. You’ll call these clients, set appointments, and meet virtually to help them find the best insurance plan for their needs and budget. Some agents even start part-time and transition to full-time. A Real Opportunity for Growth: This role is perfect for self-disciplined sales professionals who are ready to put in the work. If you need someone looking over your shoulder or a time clock to punch, this isn't the right fit. But if you're driven, gritty and ready to build something meaningful, we want to hear from you. Key Responsibilities: Present and sell insurance products to new and existing customers. Reach out to potential clients who have requested coverage. Handle customer inquiries and resolve complaints. Participate in regular Zoom training sessions. Who We're Looking For: Previous experience in sales, customer service, or a related field is a plus. Familiarity with CRM platforms is helpful. You know how to build rapport and trust with clients. You’re deadline-driven, detail-oriented, and dedicated to delivering results. Integrity and a strong work ethic are a must. We’re seeking individuals who are ambitious, coachable, passionate about helping others, and driven to achieve greatness. If you’re ready to take control of your future and create a career you can be proud of, we’d love to connect. Why Choose Us? True Agency Ownership: Here, you’ll have the chance to own your business—contractually protect what you build. Game-Changing Lead Program: We provide the industry’s best leads, generated in-house and heavily subsidized to help you succeed. Comprehensive Training & Support: From day one, we offer hands-on training, including daily coaching calls, weekly one-on-ones, and group sessions. You’ll have a system to follow at every step of the way. Industry-Leading Compensation: Our compensation plan is designed to deliver real profit, with vested rights from day one. Dedicated Conservation Team: Our team ensures your business stays protected from chargebacks, giving you one of the highest persistency rates in the industry. World-Class Travel & Incentives: Have the ability to earn 3-4 fully-paid trips per year, all expenses covered. Unlimited Earning Potential: This is a commission and bonus-based position, with no cap on how much you can earn. Your income potential is truly unlimited. A Few More Details: This role does require a Life and Health Insurance License, but don’t worry—we’ll help you obtain it through a streamlined online course that takes just 7-10 days. Please note: Success in this role varies. Your level of success will depend on several factors, including the effort you put in, your ability to follow and implement our proven system, and the specific insurance needs in your geographic area. Not all agents achieve the same results, and earnings are based on individual performance. Ready to Build Your Future with Us? If you're ready to make a difference—not just in your own life, but in the lives of others—apply today. We can’t wait to see how you define success. About Kimbrell Agency: Kyle & Lisa Kimbrell are financial service industry veterans with over 50 years experience combined in sales, marketing and leadership. Since founding their Symmetry Financial Group business in July of 2016 their national agency has sold over 55,000 life, health, annuity, disability and retirement policies with over $85 million in sales. The Kimbrells attained Equity Partnership in only 24 months, which is the fastest in SFG history. Company website:

Job Description Pacific Aviation is looking for a motivated and experienced Supervisor to support our operations at Boston Logan International Airport (BOS). This is a great opportunity for someone with strong leadership skills and a passion for aviation to take the next step in their career. As a Supervisor, you’ll lead a team of frontline agents, ensure smooth daily operations, and uphold the high standards we’re known for. If you thrive in fast-paced environments and love working with people, we want to hear from you! What You’ll Do • Lead and support a team of Airport Wheelchair Agents during daily operations, • Conduct flight briefings and debriefings with the team, • Coordinate with the team and airline personnel to meet flight needs, • Manage daily schedules and staff assignments, • Monitor agent appearance and equipment readiness, • Act as a point of contact for airline partners and ensure their standards are met, • Track and verify flight documentation, • 6+ months of passenger service or customer service experience, • Strong leadership and communication skills, • Attention to detail and ability to stay calm under pressure, • Familiarity with airline procedures and airport operations (preferred), • Legal authorization to work in the U.S., • Ability to pass a background check, • Hourly Pay: $21.00, • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan, • Paid Time Off (PTO), • Paid Training, • Company-Issued Uniform, • Parking Discount, • Referral Bonus Program, • Cell Phone Plan Reimbursement

Job DescriptionCompany Description Job Description Rental Sales Agent (Marriott Copley Place) Are you talented in customer service and sales? At SIXT, you can truly showcase your strengths. You'll ensure customer satisfaction, manage our fleet of vehicles, and take on various tasks at the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from flexible working hours and great development opportunities. Earn an hourly rate $20.00 with the opportunity to earn uncapped bonuses, resulting in an average salary range from $50,000 up to $70,000 with unlimited earning potential. Join us in our Marriott Copley Place. Apply now! YOUR ROLE • You are the first point of contact for our customers, friendly, professional and passionate about sales and service, • You impress with tailored offers and make every customer interaction a special experience, • You love sales and are passionate about service and customer support, • You have experience in direct customer contact, ideally in service, tourism or sales, • You are communicative and articulate in English, • You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays - whether full-time or part-time, • Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future, • Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays, • Bonus Plan Take advantage of a bonus plan based on performance, • Employee Assistance Program Access support whenever needed through our Employee Assistance Program, • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees, • Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearanceAdditional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Job Description Position Summary Our team is looking to add an upbeat Guest Service Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and can work in a fast-paced environment. Essential Functions • Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay., • Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards., • Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first., • Recognize guests with a friendly greeting. Anticipate guests’ complaints, develop the most effective solution, and handle guests’ concerns immediately and confidently. Follow the 15-5 Rule and use of guest’s name., • Use HOTSOS to expedite guest requests., • Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting., • Up sell hotel services to maximize revenue whenever possible., • Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests., • Process all payments according to established hotel requirements., • Provide information and assistance to all guests and vendors., • Prepares all necessary reports during each shift for the management team., • Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always., • Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards., • Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards., • Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest., • Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc., • Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems., • Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. • Possess the ability to dress in a professional manner., • Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members., • Ability to learn and understand a complex telephone system., • Ability to learn and understand basic computer skills & possess considerable Internet knowledge., • Ability to react quickly/decisively to emergencies and requests., • Ability to concentrate in high-volume high-pressure area., • Ability to stand, walk and sit for extended periods of time., • Ability to perform duties in a closed and confined space and at times may be hot and noisy., • Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs., • Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly., • Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc., • Possess considerable ability to listen effectively., • Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc., • Visual ability to read manufacturer’s instructions, correspondence, etc., • Ability to read, write, and comprehend English., • Detail oriented work habits and ability to accomplish goals in a timely manner., • Ability to become OnQ certified., • Ability to become First Aid and CPR certified., • Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns., • Ability to work under time constraints and deadlines, must be productive in quantity and quality of work., • Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Qualifications Education: • Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: • 6 months customer service required., • Cash handling, or hotel Front Desk experience preferred., • Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: • First Aid and CPR certified. Grooming: • All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: • Additional language ability preferred., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts., • This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position., • May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.