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Job Description About Us Globaledit, a division of CoCreativ, is the leading provider of a powerful SaaS platform that optimizes and accelerates creative production. We are Private Equity-backed, based in New York City & Los Angeles with a well-established client base. Our Clients include leading fashion brands, retailers, and entertainment companies. This role is a hybrid position based onsite in our offices in Tribeca 3 days per week. Job Description Globaledit is undergoing a transformation from a trusted digital asset management platform into the central creative operations hub for modern e-commerce teams. To bring this vision to life, we’re looking for a Senior UX Designer who can lead our upstream UX strategy and conceptual thinking. You’ll take ownership of understanding our customers’ goals, pain points, and workflows, and translate those into elegant, modular user experiences. While our existing product designer focuses on visual design and polish within our design system, your superpower is making sense of complexity - mapping flows, designing interfaces that scale, and testing ideas before we build. This is a hands-on, high-impact role for someone who’s energized by systems thinking, user research, and early-stage concepting. Responsibilities • Own and drive the early phases of UX design: research, problem definition, user journeys, wireframes, and rapid prototyping., • Translate customer pain points and business objectives into testable UX flows and system-level interaction models., • Lead structured discovery processes—whether through user interviews, analytics, customer feedback, or collaborative workshops., • Explore and validate modular UX approaches that allow teams to build workflows across connected platforms., • Partner closely with product, engineering, and visual design to ensure your concepts are grounded in technical feasibility and business value., • Help evolve our design system’s structure to support more dynamic, customizable, and extensible workflows. Experience • 7+ years of experience in UX or product design, preferably within B2B SaaS or platform-centric tools., • Deep experience working on complex systems with multiple user roles, workflows, or integrations., • A portfolio that showcases systems thinking, UX strategy, and concept work (not just polished UI)., • Experience leading user research and synthesis, and translating findings into usable, testable frameworks., • Proficiency with Figma and common prototyping tools., • Strong collaboration and communication skills—you know how to tell a compelling product story., • High comfort level operating in ambiguous, evolving product environments.Nice to Have, • Experience working on creative, media, or e-commerce tools., • Familiarity with DAM, PIM, CMS, or workflow orchestration platforms., • Exposure to AI-powered design or content workflows. The anticipated salary range for this role is $150,000 - $175,000 annually. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. This is a hybrid role with several days per week onsite in our studios in Tribeca and requires flexibility to work in-office and remotely. We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, and employee discounts. Industrial Color is a division of CoCreativ, a family of integrated creative production companies. Industrial Color partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 30 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients. Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Brooklyn and Los Angeles. Our clients include: L'Oreal, Publicis, Procter & Gamble, Tommy Hilfiger, Absolut Vodka, Nike, Estee Lauder, Amazon.

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we're looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team's main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your team through change and growth. You are proficient in the art of customer-service, support roles, administrative work, and motivating a team or peers, especially through times of change. You are skilled in nuanced patient communication with an emphasis on consistent high quality patient-centered experiences, and foster open communication with team members. You are currently looking for your next opportunity to support and lead a team at an organization that is transforming healthcare. If this sounds like you, we would love to connect. What you'll likely work on: • Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members, • Provide team support and leadership through training, coaching, and mentoring of team members and team recognition, • Drive performance improvement though active daily management, including office huddle facilitation and monitoring performance metrics, • Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts, • Support the financial health of the practice through office budget review and managing copay and revenue cycle, • Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed, • In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health, • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and strong knowledge of billing and insurance, • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered, • At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare, • An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board, • Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education, • Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture, • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams One Medical is committed to fair and equitable compensation practices The range for this role is $28.00 to $30.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full-time role, working 40 hours per week, based in-person with our team and patients at offices in Englewood, New Jersey. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Role: The Director of Business Operations will take full end-to-end ownership of Wayste’s SaaS business. Reporting to the CEO, this leader will define and execute the strategy for growth, lead the “go-to-market” engine (sales, implementation, customer success), and collaborate closely with product/engineering to ensure the platform continues to deliver market-leading value. This person will act as a cross-functional integrator: aligning sales & growth efforts, ensuring operational discipline, driving product roadmap adoption, and delivering the business goals passed down from the CEO. In short: you are the business owner for Wayste’s platform offering – from funnel to installation to renewal, while ensuring the product is market-fit and scalable for growth. What You'll Be DoingStrategy & Leadership * Partner with the CEO and executive team to set overall business goals (growth targets, ARR/MRR, churn, expansion, target segments, geographies) and translate these into operational KPIs. * Develop, communicate and execute a detailed business plan for Wayste: market segmentation, pricing strategy, positioning (waste hauling vertical), GTM motion, segment expansion. * Monitor market & competitive landscape in waste, hauling, SaaS ERP for logistics/field service, identify opportunities and risks. * Own P&L: revenue, margins, cost of customer acquisition, onboarding cost, customer lifetime value, churn/renewal rates, product and services cost. * Build & scale the functional teams (sales, customer success, onboarding/implementation, operations) and ensure cross-team alignment. Sales / Implementation / Customer Success * Lead and own the sales funnel: demand generation, pipeline development, closing new business. * Oversee onboarding/implementation team – ensure smooth go-lives, rapid time-to-value for customers. * Drive customer success – renewals, upsells, expansions. * Define and own metrics: conversion rates, time to deploy, customer satisfaction/CSAT, NPS, churn, expansion revenue. * Work with sales & marketing to articulate the Wayste value proposition: dispatching, driver app, billing/payments, asset tracking, route optimization, recurring services automation, etc. Product & Engineering Collaboration * Though this role is not pure product management, you must understand the product/engineering lifecycle and work closely with the product management team to: * Prioritize roadmap items that drive adoption, retention, revenue (e.g., integrations, AI-order creation, franchise dashboards, route optimization). * Help translate customer/market feedback into feature requests and help guide product improvements. * Ensure alignment between customer needs and product release cadence; ensure that sales/CS/implementation teams are aware of upcoming features, and can drive value with them. * Work with engineering/ops to ensure deployment scalability, reliability, and operational efficiency (especially as Wayste scales across more haulers, more trucks, more geographies). Operations & Metrics * Establish and refine scalable processes across sales, onboarding, support, billing, renewal, customer success. * Use data/analytics to drive decisions: usage metrics, adoption, drop-off rates, operational KPIs for waste hauler customers (route efficiency, asset tracking, driver usage). * Monitor and optimize customer journey: from lead → demo → contract → onboarding → go-live → value realization → renewal/expansion. * Partner with finance to develop revenue forecasting, budgeting, and cost-management frameworks. The Qualifications You Need * 7+ years of experience in SaaS business leadership roles (Founder, GM, VP/Head of Sales, Product, or similar). * Demonstrated experience running or helping run a P&L for a SaaS product (ideally mid-market or SMB). * Strong track record in sales/go-to-market for SaaS: closing deals, building pipeline, driving renewal/expansion. * Experience working with product and engineering teams: Developing ROI and helping shape product strategy. * Excellent understanding of metrics: ARR/MRR growth, churn, customer lifetime value (LTV), customer acquisition cost (CAC), usage/adoption metrics. * Strategic thinker + hands-on executor: able to set vision and roll up sleeves to get in the weeds. * Industry affinity or interest: experience in or familiarity with field service, logistics, fleet management, operations, asset tracking or even better: waste hauling / industrial operations. * Outstanding communication and leadership skills: ability to lead cross-functional teams, influence senior stakeholders, and build a culture of accountability and execution. * Proven ability to scale operations and teams, and to drive process creation and refinement. What You’ll Be Doing Day-to-Day * Partner with the CEO in monthly/quarterly business reviews to report performance, adjust strategy, set next quarter’s priorities. * Weekly sales pipeline review and forecasting; lead sales team stand-ups. * Monitor onboarding/implementation KPIs; meet with CS team weekly to review health of customer base, usage/adoption stats, renewal risks. * Attend product-roadmap planning sessions; review customer feedback and prioritization. * Develop and execute marketing and sales campaigns aimed at key segments (haulers with roll-off and recurring service operations). * Visit customer sites (haulers) occasionally to gather feedback, create testimonials/case-studies, deepen industry understanding. * Hire and mentor functional leads (sales director, CS lead, product lead) as needed. * Track and report metrics dashboard: MRR/ARR growth, churn rate, net new revenue, expansion revenue, CAC payback, time to value, customer health score, product usage metrics, etc. * Optimize internal processes: from demo to close, from onboarding to value realization, from support to upsell. * Drive culture: instill customer-obsession, data-driven decision-making, operational rigor, continuous improvement. Benefits * Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. * A positive and collaborative work environment with a focus on innovation and sustainability. * Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K), and paid time off. * Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. * yearly Personal Development Budget * Opportunities for professional development and career advancement within a growing company.

Job Description Industrial Color is looking for a visual merchandising designer to support our luxury beauty client. This role operates with a hybrid schedule, several days per week onsite in midtown Manhattan. The visual merchandising designer will be involved in various aspects of visual merchandising from initial design development to execution. The role involves developing innovative and customer centric design solutions through collaboration with the VM and Store Design teams. You will be charged with solving unique and complex problems that have a broad impact on the business. The designer will have a conceptual luxury focus, an eye for luxury and bring their ideas to life through presentation materials and detailed drawings. The ideal candidate can move fluidly between visual merchandising and store design. Prior experience in the luxury space is required. Accountabilities • Create technical drawings and planograms in Sketchup and AutoCad for merchandising displays, launch units, and permanent merchandising., • Maintain awareness of trends, styles, materials and technology relative to the prestige and luxury beauty market., • Maintain knowledge and awareness of sustainable design best practices and proactively apply to all projects., • Format field team VM training guidelines and best practices for execution excellence & elevated merchandising, • Draft complete design document packages for new & remodeled retail store interiors from conceptual design through design development., • Work closely with a cross-functional groups from numerous departments to include Marketing, Merchandising, Operations, Sales, & Construction among others to create comprehensive fixture designs that satisfy the needs of all departments, • Assist with sourcing manufacturing of new projects once the design has been finalized, • Review samples with the vendor’s representatives to ensure that all specifications have been properly followed and are approved for production, • Create “design intent” drawings to be used in the sourcing of new fixture systems and displays for use in existing stores, as well as for new and remodel store programs, • Support store execution with managing of detailed design/installation guides to help ensure flawless execution., • Strong understanding of Visual Merchandising / Merchandising required, ensuring store design and product presentation is seamless. Must possess understanding of shelf, accessory and componentry materials, merchandising systems., • Track all production to ensure that each project is delivered on time and within the specified budget., • 5-10 years related experience in VM, Store Design, etc., • Expresses and decodes Brand’s image, values and sense of purpose., • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines, • Knowledge of Luxury product and aesthetic., • Uses knowledge of internal business issues to improve practices and procedures, • Solves complex problems; takes a new perspective using existing solutions, • Works independently, receives minimal guidance, self-driven, • May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives, • Comprehensive knowledge of retail department store environments including ADA guidelines, • Thorough knowledge of store design disciplines, building and code knowledge, fixture design, construction materials and manufacturing processes, • Strong organizational, communication, problem-solving, customer service, and time management skills., • Able to work independently and as part of a team and must have good time management skills., • Self-motivated with the ability to handle multiple projects and shift priorities as needed, • Understanding of consumer paths and customer experiences rules, • Strong understanding of finishes and materials, basic construction, • Bachelor of Industrial, Interior, Product, Furniture design (or equivalent) degree is required., • Expert in utilizing SketchUp, AutoCad The anticipated salary range for this role is $105,000 - $119,000 annually. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, and employee discounts. Industrial Color is a division of CoCreativ, a family of integrated creative production companies. Industrial Color partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 30 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients. Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Brooklyn and Los Angeles. Our clients include: L'Oreal, Publicis, Procter & Gamble, Tommy Hilfiger, Absolut Vodka, Nike, Estee Lauder, Amazon...

Job DescriptionCompany Description: (MALIN+GOETZ) is a fast-growing, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 20+ flagship apothecaries in NYC, LA, London and Hong Kong; along with an expanding presence online through and amazon.com. Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Beauty Space, John Lewis & Lane Crawford; and amenity partners that include 5* hotels, spas and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work. Position Summary: Responsible for overseeing and directing the company’s strategy and execution in the online space (owned ecommerce platform, amazon 1P business and paid digital marketing). Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strategy, Planning + Leadership. • Develop and implement e-commerce strategies for D2C and amazon ecommerce, factoring in market trends, customer behavior, and competitive landscape. Identify any new channels for brand deployment (ex: TikTok shop, wechat.), • On owned ecommerce channels identify and optimize the infrastructure and technologies to support brand ambition, improving integration with the offline D2C channel., • Inform a comprehensive digital marketing strategy that aligns with business goals by platform and enhances the customer journey across all channels., • Set revenue targets and growth objectives for ecommerce with a focus on existing and new market opportunities. Ensuring any ecommerce channels deployed are optimized for scalability and profitability. Responsible for the channel P&L and the Digital 3YP with a view to delivering sales while also building the brand., • Lead, develop, and mentor a high-performing retention and performance e-commerce + digital marketing team. Play a key role in instilling a digital-first mindset within the broader organization.Global DTC E-Commerce + CRM Operations., • Develop and execute strategies to improve and grow the company's own online store(s), focusing on direct customer engagement and brand building., • Oversee the end-to-end e-commerce strategy and plan, website management, product listings, inventory management, and order fulfillment., • Optimize user journey from prospect to buyer to post-event advocate. Implement best practices for user experience, conversion optimization, and customer satisfaction., • Continuous assessment of the brand’s e-commerce technology and partners, with a view to implementing solutions that enhance the e-commerce platform's functionality and performance., • Assess and recommend a roadmap to level-up the brand’s CRM capabilities – consumer insights and engagement strategies. Partner and influence the loyalty and rewards program and develop new ways to drive engagement and frequency to meet retention business goals. Amazon Marketplace Management., • Develop and execute strategies for amazon that are differentiated and relevant to the consumers shopping on Amazon vs D2C channels (understanding assortment, customer mix, geographic mix, developing strategies to develop the business), ensuring any vendor partners are developing a roadmap aligned with these strategies., • Be accountable for the company's execution and performance on Amazon, including managing product listings, optimizing advertising campaigns and promotions, and analyzing sales data. Partner with finance to build an accurate demand plan that will ensure high service levels., • Assess and provide a recommendation on transitioning from a 1P to 3P model, and based on that lead the execution of any changes to the existing business model., • Collaborate with cross functional partners, on amazon’s content, functionality and performance.Digital Marketing., • Collaborate with the global marketing teams to build a cohesive digital marketing plan that is aligned with the global brand communications calendar; ensure that paid digital media assets are briefed into campaign and evergreen content creation and agency adaptations approved prior to deployment., • Manage and optimize the global paid digital media agency and budget with a focus on efficiency and incrementality. Oversee the development of customer journey frameworks that engage customers across their lifecycle, including acquisition, onboarding, reactivation, and win-back strategies., • Develop email calendar in partnership with team to align with merchandising and brand priorities. Develop segmentation strategies to deliver optimal $/circ per campaign., • Identify, evaluate, and manage relationships with external vendors, agencies, and technology partners to support digital marketing. Stay abreast of the latest digital marketing trends and technologies, act with agility to test and deploy new tactics as a leader in the digital marketing space., • Lead direct mail initiatives for the brand to re-engage lapsed customers and prospect new customers. Consumer Insights, Analytics + Reporting., • Assess and develop a roadmap for strong customer service across all ecommerce channels: teams, external suppliers and interfaces. Instill a strong culture of memorable customer experience., • Implement data-driven approaches to analyze customer behavior and preferences, optimizing the platform accordingly., • Establish key performance indicators (KPIs) and regularly analyze data to evaluate the success of e-commerce initiatives., • Generate reports and insights to inform strategic decisions and continuous improvement., • Conduct post-event analysis to evaluate the success of the e-commerce initiatives, identify areas for improvement, incorporate learnings in go-forward events.Competencies: To perform the job successfully, an individual should demonstrate the following., • Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals., • Business Acumen - Aligns work with strategic goals. Conducts cost-benefit analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions., • Business Ethics - Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically., • Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery., • Strategic Thinking - Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization's strengths & weaknesses. Education/Experience: Master's degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience. Benefits: • The estimated salary range for this position is $175,000 to $200,000., • The New York corporate office is hybrid (3 days in-office, 2 days work from home)., • Dog-friendly office environment., • Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more. Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry. Reasoning Ability: Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: Ability to work within both MS Office and Google ecosystem. Supervisory Responsibilities: Manages subordinate supervisors who supervise other employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. (MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. Powered by JazzHR MHMwLa3uPL

Job Description Role Summary: We are seeking a highly skilled Technical Lead to drive the design, development, and optimization of AWS-based contact center and backend solutions. This role will focus on Amazon Connect and related AWS services, serving as a hands-on leader responsible for architecture, integrations, and technical excellence across customer engagement platforms. Key Responsibilities: Architecture & Design • Define and own the technical roadmap for Amazon Connect and related systems., • Architect scalable, secure, and resilient cloud-based contact center solutions., • Lead modernization and migration from legacy telephony platforms to Amazon Connect., • Oversee and guide a scrum team of developers through project delivery. Development & Integration • Design and build IVR/contact flows, Lex bots, routing logic, and voice/chat automation., • Integrate Amazon Connect with Salesforce, ServiceNow, and other enterprise systems., • Develop event-driven applications using AWS Lambda, API Gateway, DynamoDB, EventBridge, and Kinesis., • Implement AI-powered automation using Amazon Bedrock, OpenAI, or LangChain., • Train and mentor engineers transitioning into Amazon Connect development. Operations & Support • Oversee production stability, incident response, and performance tuning., • Conduct root-cause analysis and maintain observability via dashboards and SLIs/SLOs., • Ensure system reliability and compliance with security and IAM standards. Leadership & Collaboration • Lead and mentor cross-functional teams across development, data, and infrastructure., • Partner with network/security teams to uphold QoS and compliance requirements., • Provide tools and dashboards for business and operations reporting. Required Skills & Qualifications: • 10+ years of experience in telephony, contact center, or AWS backend development., • 3+ years hands-on experience with Amazon Connect (preferred)., • Strong AWS expertise: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, and IAM., • Experience integrating Salesforce Service Cloud Voice or similar CRM systems., • Familiarity with SIP, RTP, PSTN, QoS, and packet loss mitigation., • Strong understanding of REST/GraphQL APIs, JWT, OAuth, and SAML., • Proficiency with Terraform, CloudFormation, Git, and CI/CD tools., • Excellent communication, leadership, and stakeholder management skills. Preferred Certifications: • AWS Certified Solutions Architect or Developer, • Salesforce Service Cloud or Omni-Channel Certification

Job DescriptionThe FESCO Group is a leading consumer electronics manufacturer, distributor, and eCommerce business with over 3,000 products within 15 leading national brands (like Car & Driver, Perry Ellis, Coby, Charge Worx and Epilady). Currently our primary product categories include Personal Care, Audio, Charging, Smart Home, LED, Gaming, and Wellness. FESCO is headquartered in Brooklyn, NY with a footprint that also includes offices and operations in Shenzhen China. We are looking to aggressively grow our B2B business within the US domestic, personal care and beauty consumer products industry. We have just acquired the license for House of Harlow 1960 (personal care products), to add to our portfolio of brands within this sector (Epilady, Perry Ellis, Groom Essentials). Our VP of Sales (Personal care & Beauty) is primarily responsible for the B2B selling of our personal care and beauty products while further developing our line in the following categories: • Beauty Devices and Tools, • Beauty Accessories, • Male & Female Grooming DevicesKey Duties include:, • Prime driver for New Business Development: Proactively generate and conduct Sales calls with National retail buyers within the beauty and personal care industry., • Identify white space opportunities across retail channels to inform strategic sourcing decisions., • Spot opportunities in both Amazon and traditional retail environments, translating insights into actionable sourcing initiatives., • Monitor top-performing products on Amazon to guide sourcing strategy and identify emerging trends., • Collaborate closely with Sales Team, alongside ownership, to develop compelling product assortments that address consumer needs and drive new business sales., • Partner with the Design team to push packaging objectives & deliverables., • Lead and participate in weekly product reviews to provide updates, track progress, and adjust strategies as needed., • Attend trade shows to discover new vendors, products, and industry innovations., • Continuously seek cost reduction opportunities without compromising product quality or delivery., • Coordinate Sourcing for our global brands (Assist team in sourcing and developing products throughout greater Asia (including China and Vietnam)., • Liaise with 3rd Party Customer Service provider., • Liaise with Brand Licensors for product approvals., • Assist / Collaborate on Brand Deck and Catalogue development.Minimum Requirements:, • Bachelor's degree in Business, Consumer Marketing or a related field (Master’s degree a plus), • 8-10 years of professional experience in selling and sourcing Beauty and Personal Care Products to major US national retailers. Extensive contacts and connections with retail buyers in the beauty industry is required., • Expert knowledge of the latest trends in beauty industry and personal care electronic products PLcwZ2bRqb

Job DescriptionCompany Description (MALIN+GOETZ) is a fast-growing founder-based gender-neutral beauty and lifestyle business based in New York City. We operate flagship apothecaries in NYC, LA, London, and Hong Kong, along with an expanding presence online. Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford, and Sephora; and amenity partners that include 5* hotels, spas, and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work. Position Summary (MALIN+GOETZ) is seeking a strategic and analytical ecommerce leader with a proven track record of scaling growth profitably on Amazon. The Amazon Manager will be responsible for the day-to-day interface between Amazon, the agency and internal teams. They will be responsible for the Amazon P&L, driving sales and merchandising strategies to build overall brand awareness, exceed sales plans, and achieve long-term growth and profitability. This role involves proactively managing the day-to-day operations of Amazon alongside the agency and will collaborate closely with internal teams and external partners to achieve overall goals. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. • Manage full Amazon P&L and budgets to ensure the brand hits profitability and sales goals., • Define and achieve growth targets through planning and implementation of effective advertising and retail strategies, promotions, site content optimization and assortment plans., • Oversee Amazon agency with a focus on operational excellence, achieving sales goals and profit., • Negotiate contracts with Amazon and our agency partner., • Manage communication between Amazon, our agency partner and internal teams; ensuring relevant timelines are met., • Manage all Amazon related operations including inventory planning, listing and catalog management, account health and other relevant business operations., • Own total forecasting, including sales and demand plans, collaborating internally to ensure accurate scenarios and execution and communication across all stakeholders., • Regularly review sales figures and performance; sharing strategies to maximize sales and suggestions for improvement., • Lead planning and execution of new product launches and effectively executing the go-to-market launch process and collaborating cross-functionally with internal and external stakeholders., • Manage and optimize content, including all PDP assets, landing pages and videos., • Create and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training., • Ability to work cross-functionally with key departments, • Experience with Amazon 1P or 3P models preferred, • Experience working with Amazon is preferredCompetencies: To perform the job successfully, an individual should demonstrate the following., • Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals., • Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods., • Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery., • Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner., • Problem Solving - Develops alternative solutions. Gather and analyze information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations., • Analytical Focus - Demonstrates strong analytical skills with the ability to interpret complex data and translate it into clear, actionable insights. Utilizes data to inform decision making, bringing meaningful business outcomes., • Attention to Detail- Can focus on + execute every aspect of a duty or task accurately.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree from four-year college or university; and minimum five years related experience and/or training; or equivalent combination of education and experience. Benefits: • The estimated salary range for this position is $75,000-$95,000., • The New York corporate office is hybrid (3 days in-office, 2 days work from home)., • Dog-friendly office environment., • Full-time employees are eligible for medical, dental, and vision insurance, employer paid life insurance, 401k plan, pre-tax commuter benefits, quarterly gratis, employee discount, long-term and short-term disability leave, and much more. Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry. Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: MS Office Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. (MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status. Powered by JazzHR xKSRoLKBwk

Job Description Tacombi is looking for a Director of Digital & E-commerce to join our team! Tacombi is seeking a Director of Digital & E-commerce to develop and lead our digital strategy. The right candidate is an experienced digital leader and true omni-channel thinker, who is comfortable balancing tactical execution and strategic leadership. This candidate has experience with foodservice delivery platforms, including owned and third party, and a track record of optimization. This leader will be capable of launching our CPG DTC business, and is an expert in digital marketing (including SEM), paid social, report development, agency management and team building. This leader will have the ability to recruit and manage top talent in the digital space. Your responsibilities will include: * Build 2022 and 3-year strategic plans, inclusive of off-premises, DTC and retailers. * Plan through capital needs of individual plan components, inclusive of a new Tacombi App, a Customer Relationship Management (CRM) plan, a DTC site, etc. * Identify growth opportunities, do budgetary and campaign planning, manage subsequent execution. * Help Tacombi.com reach its business objectives by leveraging SEM, SEO, affiliate, re-marketing, direct mail, paid social and other innovative mediums. * Grow Tacombi.com * Acquire new customers for Tacombi.com and convert users of 3P Apps to owned channels, increasing the percent of owned v. 3P * Improve the experience for customers using Tacombi.com and our app. Develop quantitative ways of measuring consumer satisfaction before and after changes. * Gather and leverage data fromtakumi.com and our app to drive business decisions. * Leverage data to gain leadership buy-in. * Develop a plan for to complete a better on the customer relationship and enhance the customer experience through digital transactions * Developing at the table system that enhances the customer experience, leveraging QR * codes or other * Work with cross functional partners in Taqueria operations and marketing to test other * points of digital connection with customers * Develop, build and manage Tacombi’s e-commerce and digital infrastructure and strategy to drive a seamless consumer experience. * Launch Vista Hermosa DTC site with retail products and unique to DTC innovation * Launch and manage Amazon business for Vista Hermosa * Launch DTC offering for Tacombi.com, potentially leveraging our Taquerias for fulfillment * Lead strategy and execution of all brand paid advertising on search and social platforms, including Facebook, Instagram, YouTube, and search engines. * Full P&L responsibility, including budget, hitting sales targets and maintaining bottom line targets. * Lead email marketing and customer lifecycle programs, including subscription acquisition, retention/reactivation programs and loyalty building communications across all digital channels. * Support creative production and planning with our internal brand and design teams by providing a constant feedback loop on performance and collaborating on new ideas to iterate and text messaging * Ensure proper collaboration between IT, Marketing, Creative and other cross-functional teams to deliver on eCommerce and Digital sales and performance objectives You should have: * An In-depth understanding of e-Commerce business models and how to drive e-commerce sales through innovative, effective and cost-efficient marketing/merchandising programs and strategies * Experience selecting and managing vendor partnerships * A consumer-centric mindset—you’ll learn the Tacombi consumer and make decisions through that lens * Proven ability to develop strategic plans independently while enlisting support cross-functionally * A partnership mentality—to work closely with marketing, design, sale sales and finance * Entrepreneurial and creative solution oriented mindset, with the ability to flex and help marketing and sales partners * You are: * Driven to make your work and the output of your team better each day * A self-starter with an entrepreneurial spirit, who is hungry for wins * An entrepreneur who takes ownership for results and how those results are achieved * A high achiever who is constantly striving to step up your game and learn new skills * One who takes initiative and demonstrates resourcefulness as a self-starter * Adaptable and ready for anything that comes your way; possessing strong critical thinking skills * Comfortable in a fast-paced environment where change is a constant * Driven, analytical and detail oriented * Passionate about collaborating cross-functionally to drive business change, even when it’s difficult * Flexible with ability to shift as priorities do * An “always on” sense of urgency; must be able and willing to work flexible hours and tackle needs as they arise * Genuine in your desire to help build bridges to Mexico, committing to authentically sharing the tradition and history of Mexico through great cuisine and hospitality. Why Tacombi: * We strive to build a culture driven by our values. * Adventure: You welcome the unknown and thrive in a growing environment * Fellowship: You love working with a team in service of one another and the community * Resourcefulness: You think creatively and get more done with less! * We care about our team members' health, wealth, and overall well-being. * Medical, dental and vision benefits for all full time employees * HSA/FSA available for pre-tax healthcare expenses * Retirement savings via a 401K * Pre-tax commuter benefits * We know that your quality of life matters. * Sick days * 10 company holidays * Vacation * While we ask all employees to join us in the HQ office (The Oficina), we allow for flexibility to match your working style and needs. * We want you to grow with us. * If you can help us find Tacombi talent, we’ll show our appreciation and reward you with a referral bonus. * Build your future along with ours. We invest in training and development to support team growth. * We love tacos. * Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us!

Job Description About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As a One Medical Lab Services Specialist/ Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect. What you'll likely work on: • Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary, • Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location, • Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, • Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization, • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting, • All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc, • Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc., • Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization What you'll need: • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment, • Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions, • Strong written and verbal communication skills, • A High School Diploma or equivalent, • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously, • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus), • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care The range for this role is $24.00 to $26.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit This is a full time role, with 8 hour shifts taking place between 7:30 am-7:00 pm Monday-Friday. This role is based out of one of our office locations in New York, NY. One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire: Taking care of you today • Paid sabbatical for every five years of service, • Free One Medical memberships for yourself, your friends and family, • Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, • Competitive Medical, Dental and Vision plans, • Pre-Tax commuter benefits, • 401K match, • Credit towards emergency childcare, • Company paid maternity and paternity leave, • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, • Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., • UpToDate Subscription - An evidence-based clinical research tool, • Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, • Rounds - Providers end patient care one hour early each week to participate in this shared learning experience One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Role: This is a hybrid role based out of Salt Lake City, UT. Once office space is secured, employees will be expected to be in office Tuesday through Thursday. We’re looking for a driven and energetic Sales Development Representative (SDR) to join our growing sales team. As an SDR, you’ll be the first point of contact with potential customers and play a key role in building our sales pipeline. This is a great opportunity for someone eager to break into tech sales and grow their career in a fast-paced, high-impact environment. What you’ll be doing: * Identify and research potential clients through outbound prospecting * Prospect for, generate and qualify leads to create sales-ready opportunities by making outbound (cold) calls and emails daily reaching out to key decision makers * Help prospects understand Sourgum’s solution, and how we fit within their current operations and business processes * Manage and update lead information in the CRM (e.g. HubSpot) * Collaborate with marketing and sales to refine messaging and outreach strategies * Follow up with inbound leads from marketing campaigns and website forms * Track outreach metrics and contribute to ongoing process improvements * Maintain a strong understanding of our product and value proposition The qualifications you need: * 0–2 years of sales, customer service, or lead generation experience (B2B SaaS experience is a plus but not required) * Strong written and verbal communication skills * Highly organized and self-motivated with a team-first mindset * Comfortable with cold outreach and handling objections * Coachable and eager to learn new tools, tactics, and strategies * Ability to work in a fast-paced, goal-oriented environment Benefits * Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. * A positive and collaborative work environment with a focus on innovation and sustainability. * Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K), and paid time off. * Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. * yearly Personal Development Budget * Opportunities for professional development and career advancement within a growing company. Compensation Range: $50K - $70K

Our customer obsessed team delivers Amazon packages in Queens and Brooklyn, and we are growing rapidly. Roman Empire Logistics LLC is a New York State certified Service-Disabled Veteran-Owned Business and a Minority Owned and Operated Amazon Delivery Service Partner (DSP).

Job Description Customer Experience Team Lead Location: Brooklyn, New York (In-Office) About Pyle USA: Pyle USA is a fast-growing consumer electronics brand with a strong presence on Amazon and other marketplaces. We’re seeking a thoughtful, experienced, and hands-on leader to join our Customer Experience team. This in-office role based at our Brooklyn HQ is perfect for someone passionate about delivering exceptional service, thriving in a fast-paced environment, and experienced in managing support teams and marketplace operations. About the Role: We’re looking for a hands on, service oriented team leader. Someone who leads by doing, takes initiative, and drives results. You’ll manage a team, personally jump into support tickets when needed, and make sure every customer feels taken care of. You’ll work closely with product, operations, and sales to flag issues, improve processes, and make sure the customer experience keeps getting better. What We’re Looking For: * Action Oriented: Solves problems fast. Doesn’t wait to be told what to do * Curious and Committed: Always asking questions to understand the “why” behind a customer issue * Customer Obsessed: Cares about fixing frustrations, getting to the root, and closing loops * Quality Focused: Flags product problems, talks to vendors, escalates when needed * Team Driven: Coaches others, leads by example, keeps communication clear * Not Afraid to Ask: Will ask questions, admit what they don’t know, and learn fast * Understands Systems: Knows how to use ticket tools, write templates, and train others on them Key Responsibilities: * Lead and coach our customer service team * Take ownership of escalated issues on Amazon, Walmart, Shopify, and more * Work with vendors and ESMs to close out product and ticket issues * Track and improve key KPIs like first response time, resolution time, and CSAT * Maintain internal SOPs, templates, and workflows * Partner with product and sales teams to fix recurring issues * Stay updated on Amazon rules and lead compliance efforts Requirements: * 2 to 3 years leading support teams or working in ecommerce support * Amazon Seller Central experience is required * Strong communication skills both spoken and written * Comfortable using tools like Zendesk, Gorgias, or similar * Detail oriented, organized, and focused on solutions * Able to work full time in office at our Brooklyn HQ Why Join Us: * $70,000 to $100,000 per year depending on experience * In office role with direct access to leadership * Small team, big impact * Real growth opportunity in a fast paced company Powered by JazzHR Mjtkc7dCwd

If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries

Job Title: Work From Home Customer Service Representative. As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. Ability to work independently and manage time effectively.

Help us succeed as our next Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, assist with organizing, stocking, and general upkeep, and respond promptly to inquiries and resolve basic issues. Other duties include assist with processing returns and exch

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of co

Job Description As Jacob's Head of Customer Service, your mission is to build and lead a world-class support organization that delivers fast, empathetic, and memorable customer experiences, turning every touchpoint into a chance to deepen trust, loyalty, and brand love. At Jacob, our customers are everything. We’re a premium, digital-first health brand obsessed with quality, from our ingredients to our email replies. This a foundational leadership role that ensures we meet our high standards at every interaction. While your actual responsibilities will be vast, and rapidly evolving as our business does, here is a high-level outline of your responsibilities: • Own the customer experience: Lead all support functions across email, chat, DMs, Amazon, and reviews, ensuring SLAs, tone, and outcomes reflect Jacob’s brand and values., • Build the team: Hire, train, and manage a team of high-performing support reps who are empathetic, fast, and aligned with our mission., • Design the system: Create scalable SOPs, macros, and workflows that allow the team to move quickly, consistently, and intelligently as we scale., • Track performance: Own and improve KPIs such as first response time, resolution time, CSAT, refund rate, and escalation volume., • Be the customer’s voice: Surface insights and feedback from support channels to guide product, operations, and content decisions., • Lead retention conversations: Equip your team to resolve issues, win back unhappy customers, and drive LTV through personalized recovery., • Collaborate cross-functionally: Partner with Ops, Growth, and Brand to proactively address issues (like delays, melt, or confusion) before they escalate., • 7+ years of experience in supply chain or operations at a CPG company, with at least 2 years in a leadership or ownership role. (we are looking for someone who has previously done this in a similar/adjacent category), • At least 2 years of experience managing a high-performing support team., • Familiarity with modern support tools (e.g., Richpanel, Front, Amazon Seller Central, Meta Inbox etc.)., • Exceptional writing and communication skills (empathetic, clear, and human)., • Experience with macros, SOPs, workflows, tags, and systems that scale., • Please write "34" at the top of your cover letter., • Data-driven mindset with comfort reporting on KPIs and improving processes., • A customer-first orientation: you obsess over making things right and going above and beyond., • Set ambitious goals and consistently beat them., • You have a habit of winning. You are competitive., • Default to action. Get things done quickly., • Energized by fast, unstructured environments with full freedom to build., • Operate with accountability (you don’t wait to be told)., • Think in systems, highly organized (even in chaos), and detail-oriented., • Obsess over clarity (of goals, data, and communication)., • Take action quickly, learn fast, and iterate without ego., • Speak directly, receive feedback openly, and pursue truth over politics (no right or wrong, only what's best for the business)., • Love the grind of building something meaningful and category-defining., • Full-time, in-office position (5 days per week) based in New York City., • Cash compensation: $135,00 - 205,000., • Company equity opportunity.

Job Description About Us: Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. Why work at Pacvue? • Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations., • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed., • Learn – from the best! Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership. We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. As a customer advocate, this role resolves complex issues, introduces new offerings, and identifies avenues for growth within client accounts. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to shape product strategy. Keeping abreast of evolving eCommerce trends and systems is a natural part of their commitment to delivering exceptional service. Responsibilities: • Advise customers on optimal product usage across their journey stages, from onboarding to advocacy., • Act as the customer's advocate in resolving escalated troubleshooting and product usage cases., • Introduce new products/services to customers, highlighting their potential value., • Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells., • Identify trends in customer feedback, communicating product improvements and quality of life enhancements., • Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation., • Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions., • Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products., • 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand/manufacturer or at an agency, • 2+ years of managing Amazon DSP campaigns and strategy highly preferred, • 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred, • Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights, • Strong communication skills to influence product decisions and engage with stakeholders at all levels., • Proficiency in utilizing CRM systems to generate reports on account management metrics., • Ability to provide insights for SOP revisions based on evolving business needs and industry trends., • Capacity to manage projects, timelines, and division of responsibilities effectively., • Unlimited Paid Time Off, • Paid Holidays and Floating Holidays, • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance, • 401k with Employer Match, • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job Description About Us Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust — from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart's platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them. We are hiring a VP of Service Excellence & Operations, based in New York. About the Role: We're looking for a VP of Service Excellence & Operations to build and scale Applecart's Post-Sales Center of Excellence (CoE), which includes Applecart's Insights & Reporting and Media Operations subfunctions. Applecart proves the value of our solution primarily through compelling reporting and insights that we provide to our C-level clients. Our CoE must be capable of consistently converting raw data to high-quality reporting and insights that are sufficiently tailored to resonate with each client's specific business challenges and objectives while operating in a manner that can scale to support 1,000+ clients. As such, this role is critical to the evolution of our managed services function and sits at the intersection of client value and ROI. The ideal leader for this role comes from a SaaS background or consulting/agency, and has scaled post‑sales delivery, standardized processes, and turned data into outcomes for C-level audiences. You'll own the operating model, tooling, and delivery excellence that powers this important function. This role reports to the SVP of Account Management & Growth. What You'll Lead: • Center of Excellence (CoE) for Insights, Reporting, and Media Operations, • Cross‑functional interfaces with Customer Success, Product, Data/Engineering, Finance, RevOps, and Sales, • Vendor and tooling strategy for analytics and media platforms, • Developing, driving, and iterating on our CoE strategy and operating model, • Create systems and processes that support Applecart providing its high-touch reporting and insights to 10x the number of clients Applecart has today, • Build a standardized delivery model (e.g., process, SLAs, QA, change management) that balances quality, speed, and margin, • As this is a newly established role, establish the CoE charter, governance, and knowledge management, • Build a culture of operational rigor, curiosity, inclusion, and continuous improvement, • Drive consistent delivery excellence across all accounts; institute tiering and service levels by customer segment for optimal client outcomes, • Partner with Finance and Revenue Operations on services P&L levers: utilization, realization, COGS, margins, • Oversee media strategy, activation, trafficking, QA, and optimization across key platforms, • 12+ years in post‑sales leadership, ideally in professional services, consulting/agency, or SaaS; 6+ years leading multi‑disciplinary teams, • Proven track record building/leading a Center of Excellence or large‑scale delivery operation, • Deep experience across analytics/BI, data storytelling, and KPI frameworks, • Hands‑on familiarity with media operations (paid search/social, programmatic) and measurement, • Strong operational toolkit: process design, change management, SOP/capacity planning, and scaled onboarding/enablement, • Financial acumen for services P&L, utilization, realization, and pricing/packaging Compensation: Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation. The base salary range for this role is between $200,000-250,000 , based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area. A few facts about us: • Applecart's platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier advertising and communications agencies like Teneo, FGS, Weber Shandwick, and OMD., • Applecart is growing quickly — over the last 3 years, we've increased our bookings by 10X, grown our headcount by 4X, and we're cashflow positive., • Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House advisor, early sales and talent leaders from Google and Twitter, two of the Democratic Party's most successful pollsters and strategists, a former CRO of a high-growth tech company with hundreds of millions in ARR, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher., • Our investors include Bain & Company, global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Ari Emanuel, CEO of TKO and Executive Chairman of WME, and Jennifer Fonstad, Owl Capital Managing Partner, serve on our board., • Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.

Senior Software Engineer, DevOps Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking DevOps Engineers who are passionate about marrying data with emerging technologies to join our team. As a DevOps Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You’ll Do: * Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies * Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community * Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment * Utilize programming languages like Java, Python, SQL, Ruby and Go, Container Orchestration services including Docker and Kubernetes, CM tools including Ansible and Terraform, and a variety of AWS tools and services Basic Qualifications: * Bachelor’s degree * At least 3 years of experience in DevOps Engineering (Internship experience does not apply) * At least 2 years of experience with Cloud Native technologies (Amazon Web Services, Microsoft Azure, Google Cloud Platform) * At least 2 years of Unix or Linux system administration experience Preferred Qualifications: * 2+ years of experience with Terraform or Ansible * 2+ years of experience with container orchestration services including Docker or Kubernetes * 2+ years of experience with coding and scripting (Python, SQL, Java, JavaScript, Golang, Bash, Perl or Ruby) * 2+ years of experience working with Agile Development Practices At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $158,600 - $181,000 for Senior Software Engineer New York, NY: $173,000 - $197,400 for Senior Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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