Order Processing & Customer Service Specialist
5 days ago
Fort Lauderdale
Job Description Position Overview Altelix is seeking a detail-oriented and customer-focused Order Processing Specialist to join our team. This role is responsible for managing orders across multiple sales channels, ensuring accuracy, timeliness, and a high level of customer satisfaction. Primary Responsibilities • Accurately enter and process orders from platforms including BigCommerce, Fishbowl, Amazon, and eBay, • Ensure all order information is complete and meets Amazon and eBay performance standards, • Monitor and respond to customer messages on Amazon and eBay in a timely and professional manner, • Obtain shipping quotes for domestic and international orders and coordinate shipments using ShippingEasy, FedEx, UPS, Amazon, and eBay, • Process customer freight orders through trucking companies, including Bill of Ladings, • Provide customers with tracking information and order updates, • Investigate and resolve shipping issues, including delayed or lost shipments, • Generate required shipping and logistics documentation, • Collaborate with warehouse, production, and sales teams to expedite orders and resolve issues, • Assist with incoming freight orders as needed, • High school diploma required, • 3–5 years of experience in order processing and data entry, • Hands-on experience with Amazon and eBay order management systems required, • Strong attention to detail and accuracy, • Ability to work efficiently in a fast-paced environment, • Excellent multitasking, prioritization, and time management skills, • Prior experience in manufacturing, shipping and customer service environments., • Strong written and verbal communication skills, • A proactive, customer-oriented professional., • Someone who can adapt to different situations and personalities while maintaining professionalism., • A team player who can collaborate across departments to ensure a seamless customer experience We offer a drug free / non-smoking work environment. Potential candidates must be willing to submit to a drug test and background check. Job Type: Full-time Hours: 8:30am to 5:30pm Monday through Friday Wage: $20 - $22 per hour Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Schedule: • 8 hour shift, • Hours: 8:30am to 5:30pm Work setting: • Boca Raton, FL 33487: Reliably to commute or planning to relocate before starting work (Required) Company DescriptionAltelix designs and manufactures weatherproof enclosures and accessories. We are currently looking for an experienced ECommerce Operations Marketing Coordinator to join our team in Boca Raton.Altelix designs and manufactures weatherproof enclosures and accessories. We are currently looking for an experienced ECommerce Operations Marketing Coordinator to join our team in Boca Raton.