Client Services Specialist
hace 10 días
Fort Lauderdale
Job Description Starting Salary $44,999 Reports To: Service Center Manager/Assistant Manager Purpose and Scope: Client Service Specialists provide direct service to in-person clients seeking assistance with transactional work. Qualifications and Experience: • At least 60 college level credit hours and previous experience in client services and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Florida driver’s license., • In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment., • Processes a variety of transactions for in-person clients seeking assistance with vehicle/vessel registration and titling, drivers licensing, hunting/fishing licensing, real estate tax payments or business tax receipts/payments., • Performs receptionist and cashiering functions, ensures accurate posting of payments, and accurate balancing of daily cash till., • Performs clerical tasks, including data entry, photocopying, faxing, inventory of supplies and preparation of correspondence and/or reports., • Performs driving tests and VIN checks., • Maintains current knowledge of TCO product lines and applicable laws and procedures. Critical Competencies for Success: Interpersonal Skills: • Strong commitment to client service (internal and external)., • Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding., • Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment., • Demonstrates a sense of urgency and commitment to achieve goals., • Proactively continues growth by seeking opportunities to learn and practice new skills., • Puts new concepts and information to use quickly., • Works cooperatively with others., • Listens and is open to team members’ ideas., • Offers constructive feedback., • Ability to calculate and determine data and make reasonable judgments about subsequent actions., • Ability to use a wide variety of reference materials and information., • Ability to perform mathematical functions including calculation of percentages. Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients. Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing. Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure. This position requires occasional evening hours, and infrequent weekend hours. Powered by JazzHR 8tk9mF4iVE