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Amazon needs you as a flex driver Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon! Money matters. Whether youre saving up for something big or you just want to make some extra money,earning $17 an hour will get you there faster. Know your earnings. For each Flex offer, you see how much you can earn during the block and how longthe block is, all before you drive. Adjust your work, not your life. Work only when you want to. Select the blocks that fit your life. Smiles for miles, backed by Amazon. Not only does Amazon Flex have your back, you get the added benefit of deliveringsmiles to Amazon customers. For more information visitflex.amazon.com Or download the iPhone or Android app You must be 21 years old, have access to a car and a valid drivers license, pass a background check, and have an iPhone orAndroid smartphone.Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Driving with Amazon Flex is perfect...

Job Description Compensation: $21.25 - $27.00 Hourly + Lucrative Bonuses + Peak Season Incentives. Paid Weekly! Trutech Logistics delivers packages and smiles to Anaheim and neighboring cities every day. We’re looking for dedicated individuals who are inspired and motivated to work smart and work hard in a team environment. As a delivery driver, you will be the face of our company. It will be your job to consistently exceed customer expectations by making sure all orders are delivered on time, safely, and to the right location. Currently, we are looking to fill full-time, part time and seasonal driving positions in Anaheim. BENEFITS: Responsibilities: • Load vans and deliver packages by driving, climbing in and out of the vehicle, and walking upstairs and through driveways in all weather conditions, and deliver packages safely and punctually, • You can plan on working about 4-5 days a week, in an 8 hour shift, • Follow strict safety standards on and off the road, • Solve problems independently using critical thinking skills, • Have a positive can-do attitude, • Operate an electronic device for GPS and daily records We provide on-the-job training so that all of our employees feel confident on the road and the doorsteps of customers. Our main priority is customer service, delivering packages safely and on-time. Exceeding customer expectations by following customer notes and always delivering packages on time. We value drivers that demonstrate the TruTech spirit of integrity, honesty and transparency. • Be 21 years of age, • Have a valid driver's license within the state of employment, • Consent to a drug test, • Be able to operate and navigate a delivery van, weighing 10,000 lbs. or less (you do not need to provide your own vehicle), • Be able to lift a maximum of 50 pounds during an 8 to 10-hour work shift, • Appropriately handle stressful driving demands including inclement weather conditions, • Demonstrate strong communication skills nnysy2sI9x

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Job DescriptionDescription: OBJECTIVE: Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages. ESSENTIAL JOB FUNCTIONS: • Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park., • Park Managers are performing their job duties satisfactorily and achieving production goals., • Creates weekly schedules., • Must audit schedules, attendance, and timeclocks., • Hire qualified employees for park positions available., • Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases., • Conduct performance evaluations and multiple park assessments for the park and the employees., • Trains team members to perform the key element of their job duties., • Opens and closes the park via using keys or a code., • Communicates any guest or employee issues., • Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD., • Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash., • Operating the billing transactions accurately by verifying the amount displayed on the POS., • Organizes the refrigerator with drinks, snacks, chips and ice cream., • Manage birthday party bookings and setups along with ensuring customer satisfaction during the events., • Manage third-party vendor supplies, orders or requests., • Work closely with all corporate teams and communicate via the proper company channels., • Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock., • Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines., • Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures., • Schedule and coordinate family events and assist events operate efficiently., • More applicable, • Weekly meetings with development, • Arrival all correct quantities arrive., • Speaks with suppliers and third parties., • Time and attendance setup, • Amazon accounts audits nationally among all KE parks., • Services assistance for the operations chats., • Stand, walk, bend, twist constantly., • Frequent bilateral hand movements., • Good finger dexterity., • Must be able to work in noisy environments created by guests such as children yelling and music., • Must be able to tolerate a hectic and busy work environment during peak hours., • Health Insurance, • Voluntary Dental and Vision, • Voluntary Supplemental Accident and Hospital Insurance, • Employee Assistance Program (EAP), • Voluntary Life Insurance, • Free Group Basic Life and AD& D Insurance, • Pet Insurance, • Recreational Discounts, • High school diploma or equivalent qualification required., • Work weekends and holidays, • Able to work with children., • Operate an iPad., • Strong communication skills, customer service skills, and conflict resolution skills, • Leadership skills and strong conflict resolution skills, • Work independently, • Read and write in the English., • Ability to work independently and collaboratively in a fast-paced, dynamic environment., • Strong organizational and time management skills with the ability to handle multiple tasks and priorities., • Detail-oriented and able to maintain accuracy in documentation and record-keeping.Requirements:

If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Begin your career at Amazon Remote Customer Service Rep and help us make every day count.

Cashiers and Customer Service Team Members are responsible for providing customer service, operating registers, processing payments, assisting customers, bagging groceries, handling returns, assisting with Amazon returns and online order pickups, monitoring self-checkout stations, and maintaining fr

Make an impact in the role of Amazon Customer Service Representative (Remote) to assist customers via chat, phone, or email with orders, returns, and account issues. Deliver excellent service to customers and coworkers.

Begin your career at Amazon Remote Customer Service Rep and help us make every day count.

We have an opening for a Amazon Customer Service Representative to work collaboratively across teams and departments, assist with processing returns and exchanges, and coordinate tasks to ensure deadlines are met. Other duties include maintain accurate records and documentation, gain knowledge of co

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards

Simple Application, Immediate Hire.All Experience Levels Encouraged to Apply.Full Time, Part Time & Seasonal Openings Available.

Job DescriptionWho we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future. Client Account Manager We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary point of contact for key clients, helping them optimize product use, and achieve their goals. This role combines technical expertise, customer support, and account management to build strong relationships and drive customer satisfaction and retention and grow wallet share. Key Responsibilities: • Serve as the client’s point person for assigned accounts by working jointly with the Outside Sales rep on new client hand-offs and managing service project requests., • Proactively work to develop strong relationships with the key client decision-makers., • Identify client white space and opportunities to support our clients through expansion of products and services to achieve their business goals and achieve sales targets., • Gather client feedback and provide it to internal departments to enhance the quality of service as well as recommendations to add products or services., • Ensure clients’ needs and requests are satisfied on a timely basis., • Prepare for client discussions by understanding a client’s business, key decision makers, and current product or solution gaps before conducting unique touches or a formal business review., • Conduct business review sequences based on defined account segments to evaluate clients’ business needs. The AM should translate those needs into solutions supporting the client’s business goals and objectives., • Oversee the development of project and product quotes, pricing, and availability by working with internal teams to provide complete information to provide the client with an accurate and timely estimate or quote., • Promptly respond to calls and emails from clients, including answering questions problem-solving, and quarterbacking issues resolution or escalation with proper company resources., • Inform management of client retention risk through the CODE RED program. This includes developing a client cure plan in conjunction with the services team., • Accurate and timely submission of internal reports and required paperwork to management as directed., • When appropriate, as you identify “raving fans,” work to get referrals through the referral program and identify TCP case studies for our marketing team., • Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)., • 3+ years of experience in account management, customer success, sales, or a related field., • Must have the desire to succeed and have a competitive, can-do spirit., • Exemplary high standards of client service, honesty, integrity, and endeavor., • Ability to use initiative in identifying, addressing, and resolving day-to-day issues and challenges., • Ability to communicate with peers and management clearly and promptly., • Ability to work in a broadly defined team, leveraging resources from across the company, including Services, Sales, Engineering, and Client Support., • two years of experience in a client relation, account management, or client success role preferred., • Experience in selling or supporting technology to clients in a business environment preferred., • The innate ability to look beyond what’s on the surface of any client issue and articulate that need or problem to management and other support teams., • Proven ability in effectively managing client relationships and being a team player., • Able to quickly develop an understanding of financial solutions and knowledge to effectively communicate appropriate strategies and solutions to current clients to help them solve business issues. Benefit Highlights • Competitive benefits package, including medical, dental, vision, and life insurance, • 401k match, • Flexible PTO, • 10 Holidays including your Birthday and a Floating Holiday!, • Gym reimbursement, • Amazon Prime reimbursement, • 40 Hours for Volunteer Time, • Paid Maternity and Paternity leave, • Paid certifications Powered by JazzHR 0rMB7tcK7u

Job Description Join the BenQ Team! Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on "Bringing Enjoyment 'N' Quality to Life." We are seeking a detail-oriented and customer-focused Administrative Specialist to join our Product Manager team. This role requires providing administrative, operational, and logistical support for various product and channel program-related initiatives, as well as supporting sales and product teams. Duties & Responsibilities: • Maintaining and updating product information, specifications, and pricing across various platforms and systems, • Ensuring the accuracy and consistency of product data, resolving discrepancies, and managing product-related documentation, • Work closely with product managers, sales, and logistics to drive sales and marketing enablement tasks, specifically Amazon channel operation, • Collaboration and cross-functional communication in the company to plan and implement multiple product improvement initiatives, while also ensuring seamless workflow and alignment with company objectives, • Strong ability to manage multiple tasks, handle multiple priorities effectively, maintain organized product data, and ensure smooth operations, • Conduct regular weekly, monthly, and quarterly reports such as POS, aging, production, and channel inventory status, and team member performance tracking, and report progress to the leadership group, • Providing customer service related to product setups and other inquiries, • 3+ years of work experience in a business or sales administrative role, • 1+ years of Amazon Seller Central and Amazon Vendor Central experience, • Proficient business software skills (Outlook & Microsoft Suite, specifically Excel), • Oracle system experience is a plus, • Excellent time management, analytical, and organizational skills; strong attention to detail Bachelor’s degree required Compensation: Based on experience, we offer a very competitive base salary plus bonus Position Type: • Full Time, • Office-Based

Job Description [Position] Sales Manager (HVAC Products, Online B2C, Korean Bilingual) [About Our Client] Top selling manufacturer of gas tankless water heaters and wall-hung boilers in North America. [Job Summary] We are currently looking for a Sales Manager for our premium heating and cooling product, The ideal candidate for this position is familiar with B2C products. This person must have strong negotiation, and relationship management skills. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and an ability to multitask and remain focused in high-pressure situations. This person dives into the details while always keeping the big picture in mind. The Sales Manager must be able to achieve maximum sales growth and account penetration within an assigned territory and/or market segment by effectively selling/marketing the company’s products and/or related services by personally contacting and securing new business accounts and customers. [Job Description] Responsibilities: • Promotes/sells/secures orders from prospective customers through a relationship-based approach and/or new relationship building, • Demonstrates products to potential customers and assists them in selecting those best suited to their needs, • Supports the after-sales services with technical support team of the company, • On and Off marketing strategy and planning, • Must have the ability to plan for B2C business, • Establishes, develops and maintains business relationships with prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services, • Makes telephone calls and in-person visits and presentations to prospective customers, • Researches sources for developing prospective customers and for information to determine their potential, • Develops clear and effective written proposals/quotations for prospective customers, • Expedites the resolution of customer problems and complaints, • Coordinates sales/marketing effort with, sales management, accounting, logistics and technical service groups, • Identifies advantages and compares organization’s products with those of competitors, • Plan out yearly budget for on and off marketing and events, • Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment, • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services, • Participates in trade shows and conventions, • Make a plan for B2C business Requirements [Qualifications] • Bi-lingual in Korean and English, • Online marketing (Amazon, Shopify, etc) and/or online sales experiences for B2C products and business, • High Computer use competency with presentation skills, • Strong communication, negotiation and interpersonal skills, • Self-motivated and driven, • Ability and willingness to travel as necessary Preferred: • Experience working with HQ offices a plus, • Strategic Planning and multi-team collaboration experience a plus, • BS degree or equivalent experience, • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice. Benefits Pay Scale: $110k - $120K (DOE) annually + eligible for an annual bonus Benefits: • PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance, • Employee-only premium covered at 100%, • Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance, • Pre-Tax Flex Spending Accounts: Health and/or Dependent Care, • 11.5 Paid Holidays per calendar year, • Paid Community Involvement Volunteer Day, • 401K Plan, 100% match on employee’s contribution, up to 5%, • Employee discounts on Navien products, • Discounted Tickets-hotels, amusement parks, sports events, • On-site EF Charges, • Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership, • Monday Lunches

Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY We are seeking a highly motivated and experienced Senior Business Analyst to join our team. In this role, you will lead business process changes, facilitated by transformational technology changes that are setting the contact centers to leap ahead of industry standards in utilization of technology to better serve our customers. You will be responsible for analyzing, documenting, and improving business processes change, within our contact center environment. You will work closely with stakeholders across various departments to identify opportunities for optimization, develop strategic recommendations, and implement solutions that enhance efficiency, improve customer experience, and drive business results. The ideal candidate possesses a strong understanding of contact center operations, business process methodologies, and strategic planning principles. Experience in contact center transformations and current in technological changes and employee engagement strategies will be critical to the success of this role. KEY RESPONSIBILITIES Business Process Analysis & Improvement: • Conduct thorough analysis of existing contact center processes (e.g., booking flows, agent workflows, quality assurance, training) to identify bottlenecks, inefficiencies, and areas for improvement., • Document current state ("as-is") and future state ("to-be") process flows using process mapping tools (e.g., Visio, Lucidchart)., • Develop and implement process improvement initiatives, leveraging methodologies such as Lean, Six Sigma, or BPM., • Collaborate with contact center leadership to develop and execute strategic plans aligned with overall business objectives., • Conduct market research and competitive analysis to identify industry best practices and emerging trends in contact center technology and operations., • Analyze contact center performance data (e.g., call volume, handle time, customer satisfaction) to identify trends, patterns, and areas for strategic focus., • Elicit, analyze, and document business requirements from stakeholders using a variety of techniques (e.g., interviews, workshops, surveys)., • Translate business requirements into clear, concise, and testable functional and non-functional specifications., • Provide support to project teams throughout the project lifecycle, including planning, execution, and testing., • Assist with the development of training materials and communication plans for new processes and systems, as well as methods to track effectiveness., • Build and maintain strong relationships with stakeholders across various departments, including contact center operations, IT, product management, marketing, and sales., • Facilitate communication and collaboration among stakeholders to ensure alignment of project goals and objectives., • Project Management (Basic), • Business Process Improvement, • Requirements Gathering, • Strategic Planning, • Contact Center Operations, • Stakeholder Management, • Communication (Written & Verbal), • Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness., • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., • Bachelor's degree in business administration, information technology, or a related field., • Minimum of 3-5 years of experience as a Business Analyst, with a focus on contact center operations., • Strong understanding of contact center technologies and processes (e.g., ACD, IVR, CRM, workforce management)., • Experience with transformational projects and implementation of CCaaS platforms such as Genesys Cloud, Amazon Connect, Five9, or NICE CxOne., • Experience with business process modeling and improvement methodologies (e.g., Lean Six Sigma, BPM)., • Excellent analytical, problem-solving, and critical-thinking skills., • Strong communication, interpersonal, and presentation skills., • Experience with data analysis and reporting tools (e.g., Tableau, Power BI) is a plus., • Certification in Business Analysis (e.g., CBAP, CCBA) is a plus., • Travel Industry experience a plus., • Salesforce experience a plus., • Work Location: Hybrid (office & remote) in Costa Mesa, CA., • Ability to work inline hours with international business locations on occasion.

Job Description We are looking for a full-time, experienced and self-motivated Ecommerce Forecast Analyst to join our Commercial Finance Team to own sales forecasting accuracy and performance insights for assigned accounts with special focus on Amazon.com. Hampton Products is a leading North American provider of both residential and commercial security and door hardware, builder’s hardware, cargo management, and portable security products. Founded in 1973, Hampton Products provides industry-leading customer service and retail metrics. Hampton’s products are available in major retail stores in North America under the Brinks, Keeper, Universal Hardware and Wright Products brands. For more information, please visit . Essential Duties and Responsibilities: • Work closely with Sales and Marketing to determine demand assumptions, promotional planning, and go‑to‑market decisions. Evaluates product activity to report on and provide recommendations on effectiveness, ROI, and incremental volume impact., • Ensure forecast accuracy and provides variance explanation. Provide recommendations for process and automation improvements; executes once authorized., • Work closely with Sales and Global Supply Team utilizing historical shipments data, customer forecasts, and POS insights to cross functionally manage weekly and monthly sales unit and revenue forecasts, as well as product, pricing and assortment decisions., • Support new-item quoting by modeling price, expected volumes, margins, and financial outcomes while considering competitive, market, and economic factors., • Own item-level P&L analysis, including volume, price, cost, and margin drivers, to maximize profitability., • Analyze Point-of-Sale (POS) data to identify sales performance trends by product, customer, channel, and region. Prepares and distributes weekly reports for sales, finance, and operations stakeholders. Provide recommendations based on analysis., • Monitor competitive activity, customer behavior, and market trends and translate findings into forecast adjustments. Correlate external trends with internal reports to provide recommendations., • Monitor and owns forecast accuracy, investigates variances, explains changes in demand or revenue expectations. Report results and offers recommendations as needed., • Leverage statistical forecasting tools (e.g., Amazon forecasting, Stock IQ) and applies business judgment to adjust forecasts for promotions, rollouts, seasonality, and anomalies., • Provide actionable commercial insights that directly influence pricing, merchandising, inventory, and promotional decisions., • Manage demand forecasts at the item, customer, and category level to support revenue planning and budgeting processes. The successful candidate will have the following: • Bachelor’s degree from a four‑year college or university in and no less than two years of progressive .com analysis experience supporting sales, forecasting, and pricing decisions within a commercial or finance function., • Ability to translate data into business recommendations rather than system outputs., • Solid business acumen with a masterful understanding of profitability, retail economics, and financial tradeoffs., • Solid project management skills, • Ability to communicate clearly with all internal and external customers. Including translating complicated data into easy-to-understand information and recommendations., • Experience forecasting sales for Amazon is preferred., • Keen eye for detail. Don’t let this job get away. Many feel that Hampton Products is a special place to work, and our core values are the primary reasons for that feeling. These core values (Inspiration, Caring and Innovation) are the soul of our company, and they are what set us apart. If this resonates with you, here’s your chance to work for an outstanding company that really cares about its employees as well as its customers. If you are interested, please apply here: Hampton Products International Corporation is an equal employment opport

Job DescriptionWho we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our clients. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new clients and team members to continue strong growth into the future. Account Executive Are you stuck in a dead-end B2B sales role with no clear path for improvement? Are you ready to add some rocket fuel to your sales career? This opportunity offers the right person a chance to help accelerate our company's growth while creating significant opportunities for you to be in line for promotion and compensation increases! This Account Executive Role (Outside Sales) is for you if you love working with a team that will support you as you work to find, qualify, and close deals with new customers. The perfect candidate will have experience in B2B selling, be willing to work on prospecting hand in hand with the marketing team and love the idea of helping clients solve problems. If you don’t have all those things but think you’re a quick learner…apply! We know finding the RIGHT person isn’t always someone that checks all the above boxes. This position offers an excellent starting salary, and significant opportunity for growth in total compensation in line with increases in performance. We even pay for weekly sales training to help you fine-tune your skills! Perks of the position: • BizDev team that helps put meetings on your calendar, • Uncapped commissions with commission accelerators after 100%, • Advancement path to continue to advance your career (75% of our Regional Sales Directors were promoted from within), • President’s Club trip for our top performersKey Responsibilities: Create and cultivate a sales territory by identifying potential target customers who fit the target customer profile • Attend networking events and other pipeline building activities, • Make 70+ outbound calls a week, • Work with marketing to execute targeted marketing campaigns, • Work in the company provided CRM system to track all sales activities and opportunities, • Follow our sales process and attend weekly sales training, • We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally., • Possess an entrepreneurial mindset., • Ability to work under pressure and handle multiple projects and deadlines, • Excellent communication and collaboration skills, as well as the ability to work independently and as part of a team., • Ability to read and interpret documents and write routine reports and correspondence., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and margins., • Professional appearance and telephone skills., • Must have current driver's license and vehicle., • Industry-specific certifications or knowledge related to [company’s industry or product focus]., • Familiarity with territory management strategies and field sales techniques. Benefit Highlights • Competitive Salary + Performance-Based Incentives, • Competitive benefits package, including medical, dental, vision, and life insurance, • 401k match, • Flexible PTO, • 10 Holidays including your Birthday and a Floating Holiday!, • Gym reimbursement, • Amazon Prime reimbursement, • 40 Hours for Volunteer Time, • Paid Maternity and Paternity leave, • Paid certifications Powered by JazzHR KVRMnHBnxS

Job DescriptionCompany Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Job Description The Customer Service Supervisor maintains a high bar for service quality and customer satisfaction across our global contact centers and service centers. This role helps define and execute the Global Customer Support strategy across all countries and languages Western Digital supports. Has a strong focus on using AI, analytics, and automation to scale quality, knowledge, and efficiency. You will own service level management, escalations and quality programs for internal teams and third-party vendors, foster continuous education, and partner across functions to deliver world-class customer support. ESSENTIAL DUTIES AND RESPONSIBILITIES • Day-to-day operations: Assist in managing daily call center operations and workforce planning across multiple regions and 10+ languages, ensuring consistent SLAs and a seamless omnichannel experience (voice, chat, email, social, self-service)., • Training and enablement: Maintain, design, and deliver training for GCSS agents, including new hire, customer service, social media. Review and maintain and update internal knowledge base to ensure accuracy and consistency., • Global vendor management: Partner with third-party vendors to meet KPIs related to quality, customer satisfaction, and efficiency; drive corrective actions and continuous improvement plans., • Social and product launches: Facilitate new social support programs and product introductions, ensuring teams and bots are trained and ready before launch., • Quality and compliance: Conduct quality audits across channels and regions. Ensure adherence to best practices, privacy and data handling standards, and regional regulations., • Escalations: Support direct customer engagement for internal and external escalations, driving timely, empathetic, and complete resolutions., • Governance and communication: Lead recurring operational reviews and cross-functional calls; attend QBRs as required; surface insights and recommendations to leadership., • Travel: Up to 5%, including international travel as needed AI Integration/ Responsibilites • AI strategy in support: Help define and operationalize the AI roadmap for customer support, including virtual agents, agent assist/copilots, knowledge retrieval, and intelligent routing., • Virtual agent excellence: Partner with product and engineering to design, test, and iterate chatbots and IVR/NLU flows; improve intent recognition, containment rate, and handoff quality., • Agent assist and knowledge: Deploy and maintain AI-powered tools that summarize contacts, suggest next best actions, generate responses, and surface knowledge; maintain prompt libraries and guardrails., • Quality automation: Leverage speech and text analytics, auto-QA, and sentiment analysis to increase coverage and consistency of evaluations; coach teams using data-driven insights., • Forecasting and WFM: Use machine learning–driven forecasting, capacity models, and real-time analytics to optimize staffing and service levels., • Experimentation and measurement: Run A/B tests on scripts, flows, deflection experiences, and knowledge content; track impact on CSAT, FCR, AHT, and cost-to-serve., • Data stewardship: Partner with Security, Legal, and Privacy to uphold data protection, PII handling, and responsible AI principles; maintain model and prompt governance, audit logs, and evaluation frameworks. REQUIRED • Bachelor’s degree or equivalent experience, with progressive experience managing customer service operations in fast-paced, multilingual environments. Consumer electronics experience preferred., • Proven track record running training and/or quality programs across internal teams and outsourced vendors., • Strong communication skills and executive presence; able to synthesize insights and influence cross-functionally., • Organizational excellence: adept at prioritizing multiple projects, coordinating across functions, and driving outcomes under deadlines., • Working knowledge of CRM and CCaaS platforms, online support tools, and MS Office/Office 365. PREFERRED • Hands-on with one or more of the following (or similar): Salesforce/Zendesk; CCaaS (Genesys, Amazon Connect); WFM/QA (NICE, Verint); conversational AI (Dialogflow, Lex, Azure OpenAI); BI tools (Power BI, Tableau)., • Building multilingual support programs and AI-enabled localization workflows., • Exposure to Responsible AI practices, data privacy (e.g., PII handling), and model/prompt governance. Key KPIs and success measures: • Customer outcomes: CSAT, NPS, effort score, complaint rate, FCR., • Efficiency: AHT, cost per contact, schedule adherence, backlog/aging., • Quality: QA scores, auto-QA coverage and agreement rate, policy adherence., • AI impact: bot containment/deflection rate, intent recognition accuracy, agent assist adoption, resolution time reduction, self-serve success rate., • Readiness: training completion, time-to-proficiency, knowledge search success, accuracy and freshness of content. Tools and ways of working. • Embrace data-driven operations: instrument dashboards, set baselines., • Teach and coach: enable teams to use AI safely and effectively., • Document and govern: maintain prompts, flows, and knowledge with versioning, testing, and approvals., • Collaborate globally: coordinate with regional leads and vendors to ensure consistency with local flexibility. Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 06/03/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. Compensation & Benefits Details • An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs., • The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future., • If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You will be eligible to be considered for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards. • We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.

Job Description About FACE FOUNDRIÉ: FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 70+ locations open and is continuing to expand nationwide. FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good. Operations: * Greets guests in a timely and friendly manner * Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks. * Assists the Manager with inventory counts, ordering products, Amazon order, receiving products * Maintain a high level of Skin ID cards to follow up for education and retain clients for future visits. * Responsible for achieving store and individual sales goals. * Responsible for monitoring professional and retail product inventory and supply usage. * Coaching team in customer service protocols and ensure consistency for each client * Identify opportunities for growth within staffing for growth, average ticket and rebooking. * Demonstrates high standards for customer service Training: * Assist in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships * Teach all new and existing Front Bar Receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists. * Assist the Manager in holding the team accountable on service, product and membership sales * Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed * May conduct product, retail and membership training to Front Bar Receptionists and Estheticians. * Work with the Manager on implementing ongoing training in store * Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue * Identifies opportunities for growth within staffing and store sales Marketing: * Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness. * Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives Content Creation: * Create on brand social media content * Ensure all print and digital promotional materials are on brand and approved * May submit marketing and creative requests Event Coordination: * Plan and execute events to increase brand awareness, client bookings, etc. * Participate in in-store and off site events to increase brand awareness Position Requirements * 1-2 years of prior leadership and/or marketing experience * Availability to work onsite events ( Some Nights and weekends) Job type: Full time Pay: $23-$25 based on experience