Repair Operations Account Coordinator - Shipping & Customer Support
2 days ago
Irvine
Job Description Repair Operations Account Coordinator – Shipping & Customer Support The Repair Operations Account Coordinator supports repair operations, customer order documentation, shipment records, and customer follow-up in an onsite repair operations environment. This is not a finance, accounting, sales, marketing, or general account management role. This position is focused on repair orders, service documentation, shipment paperwork, customer portals, technical data entry, and administrative quality checks. Location: Irvine, CA Schedule: Monday–Friday, onsite Employment Type: Full-time, temp-to-hire Pay Range: $22.00–$25.00 per hour Responsibilities • Support customer repair activity from order receipt through shipment, • Assist with repair quotes, service orders, return authorizations, customer follow-up, and shipment status updates, • Prepare and review shipment documentation, including packing lists, shipping labels, air bills, tracking numbers, and delivery records, • Use FedEx Manager or similar shipping platforms to support incoming and outgoing shipments, • Update customer portals, ERP/CRM systems, databases, ticketing systems, or repair/order management systems, • Maintain accurate customer records, repair activity, shipment details, technical data entry, and account documentation, • Track shipment deadlines, customer follow-ups, pending inquiries, and operational priorities, • Perform final administrative quality checks on repair, shipping, and customer/order records, • Follow written procedures, work instructions, and documentation requirements Qualifications • High school diploma or equivalent, • 2+ years of customer service, repair depot, shipping/order support, logistics, administrative operations, or related experience, • Experience with repair orders, service orders, return authorizations, customer follow-up, shipment documentation, packing lists, shipping labels, tracking numbers, or similar order/shipping records, • Experience using FedEx Manager or another shipping platform, • Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems, • Microsoft Excel and Word proficiency, • Ability to type at least 40 WPM accurately, • Strong attention to detail, organization, communication, follow-up, and prioritization skills, • Ability to work onsite in Irvine, CA, Monday through Friday, • Comfortable with a full-time, temp-to-hire role paying $22.00–$25.00 per hour Preferred Experience • Repair depot, service repair center, RMA, logistics, shipping, or order-processing experience, • Repair quote or service quote follow-up experience, • Customer portal and shipment tracking experience, • Experience preparing pre-invoicing packets or customer/order documentation packets, • Experience working in a procedure-driven or quality-focused environment Important Fit Note • This role is best suited for candidates with hands-on repair/order documentation, shipping paperwork, customer portals, technical data entry, shipment tracking, and deadline-driven operations support experience, • Candidates with backgrounds primarily in accounting, finance, sales, marketing, or general account management may not be aligned unless they also have repair/order/shipping documentation experience