E-Commerce Associate I
14 days ago
Spokane
Job Description Closes: 10/12/25 - Spokane, WA - Part &/or Full-time/Hourly Wage: $17.15 p/h Employment Benefits: NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you. Summary: Responsible for acquiring items, writing descriptions, taking photos, uploading pictures to computer & the ShopGoodwill/E-Books online web site, answering customer questions, providing customer service, and tracking online merchandise. Responsible for record-keeping and maintaining applicable paperwork. Maintain a clean, organized and safe work area. There may be part-time positions with limited benefits. Applicant must pass background check. Education and/or Experience: High school diploma or general education degree (GED.) One to three months related experience and/or training or equivalent combination of education and experience. Essential Duties and Responsibilities include the following: Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards. • E-Books • Accept donated books from various areas such as the Warehouse & Retail Stores for scanning., • Responsible for scanning books to be listed online. Maintain knowledge of software used for E-Books processing and how to accept and reject books for online sites., • Have working knowledge of Amazon, EBay, and other Auction Web-sites as directed., • Shelve books, audio media, and DVD's on the proper shelves., • Answer customer questions and follow-up on customer complaints as instructed by the E-Commerce Manager or Assistant Manager., • Track packages through shipping systems by individual tracking numbers., • Provide cordial customer service to both internal customers (employees) and external customers (retail customers)., • Communicate known customer issues with Management in a timely manner. • Specialty Items/Jewelry • Working knowledge of precious metals, gem stones, and synthetics., • Must recognize brand stamps (i.e. high end, vintage and trendy)., • Ability to learn jewelry testing equipment such as the sonic cleaner, Gem Oro and gold testing equipment., • Have computer experience as we will use Picasa to upload images and other sites to gather information on items., • Photography experience. Our photos need to be clear and detailed to show the customer small details. • Online Auctions • Maintain up to date knowledge of antiques and salable merchandise., • Produce accurate and succinct descriptions of items that are to be put on ShopGoodwill and other auction sites., • Upload pictures and descriptions to ShopGoodwill and other auction sites as directed., • Return store merchandise not accepted for sale as directed., • Responsible for shelving listed items and pulling sold items as directed. Job Posted by ApplicantPro