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Job Description Job Summary: Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets. Maintains communication with customers through outages and service activity. Duties and Responsibilities: • Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible., • Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event., • Reporting on metrics such as ASA, Average Time to Respond, Mean Time to Repair., • Manage escalations to managers and technical staff as necessary., • Provide post-event reviews and analysis. Maintain a knowledge database of service events and their respective solutions for future reference., • Daily performance, staffing, and coaching for Tier 1 & Tier 2, • Real-time management, coaching interventions, and workload balancing, • First point of escalation for Tier 1 & Tier 2 agents, • Partnering with BU SME on complex issues, • Driving adherence to quality and process standards, • Drives changes into their teams (improvements in process, systems; introduces new products and customer installations), • Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends), • Administratively oversees team, including attendance, schedule adherence, • Perform other duties as assigned Education and Experience: • Experience with contact center / help desk is required, • Experience with tax and business license environment is desired, • 5-10 Years of experience in Help Desk management is required. Knowledge, Skills and Abilities: • Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud), • Ability to maintain professional and courteous communication with end-user customers Work Environment: • Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams. Physical Demands: • Must be able to remain in a stationary position for most of the day, • Constantly operates a computer and other office productivity machinery, such as a printer/copy machine, • This position needs to occasionally move about inside the office, • The person in this position frequently communicates via telephone Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Amazon needs you as a flex driver Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon! Money matters. Whether youre saving up for something big or you just want to make some extra money,earning $17 an hour will get you there faster. Know your earnings. For each Flex offer, you see how much you can earn during the block and how longthe block is, all before you drive. Adjust your work, not your life. Work only when you want to. Select the blocks that fit your life. Smiles for miles, backed by Amazon. Not only does Amazon Flex have your back, you get the added benefit of deliveringsmiles to Amazon customers. For more information visitflex.amazon.com Or download the iPhone or Android app You must be 21 years old, have access to a car and a valid drivers license, pass a background check, and have an iPhone orAndroid smartphone.Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Driving with Amazon Flex is perfect...

DSPs provide contracted delivery services to Amazon and are hiring Delivery Drivers to meet growing customer demand. URSA Logistics is an Amazon Delivery Service Partner looking for enthusiastic, team players to deliver Amazon packages. Apply to be a Delivery Driver for URSA Logistics.

If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Job Description Job Summary: The Manager of Customer Support oversees the daily operations of the customer support team, ensuring service levels and customer satisfaction goals are achieved. This role involves managing and mentoring support staff, providing necessary tools and training, and collaborating with departments like engineering and product management to resolve escalated issues and improve support processes. Duties and Responsibilities: • Supervise and manage daily activities of the customer support team, • Ensure timely resolution of customer inquiries and issues, • Monitor and report on team performance (e.g., response time, resolution time, customer satisfaction), • Provide coaching and professional development for team members, • Oversee resolution of escalated and complex customer issues, • Collaborate with internal teams (engineering, product development) for issue resolution and knowledge sharing, • Contribute to process improvement initiatives, • Ensure adherence to policies, procedures, and quality standards, • Assist with recruitment and onboarding of new staff, • Analyze support trends to address recurring issues proactively, • Adapt to changing priorities and perform additional assigned tasks Education and Experience • 5+ years of experience in customer support or contact center roles, • At least 2 years in a leadership position, • Bachelor’s degree in Business, Computer Science, or a related field (preferred), • Project management experience (desired), • Experience leading cross-functional teams or projects Knowledge, Skills, and Abilities • Strong leadership and team management skills, • Excellent communication and problem-solving abilities, • Ability to handle escalated customer issues effectively, • Familiarity with conflict resolution and de-escalation techniques, • Experience working cross-functionally with other teams, • Proficiency with support and ticketing systems (e.g., Amazon Connect, Salesforce Service Cloud, Jira, Zendesk) (Desired), • Technical aptitude, • Experience with SQL or other coding languages for troubleshooting and automation (desired), • General system administration knowledge Work Environment: • Office setting with a moderate noise level., • The employee will work at an individual workstation, using a telephone and computer. Physical Demands: • Must be able to remain seated for extended periods., • Regular use of a computer and other office machinery, such as printers and copy machines., • Occasional movement around the office., • Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job DescriptionCompany Description 28 Delivers, LLC is an Amazon Delivery Service Partner (DSP) committed to safety, reliability, and customer satisfaction. As a Delivery Driver, you’ll be part of a team that values respect, growth, and opportunity for every Delivery Driver. Whether you’re looking for full-time, part-time, or seasonal work, we have multiple Delivery Driver openings available. Come join a team looking to grow with you as a Delivery Driver and into other operational positions! Drive with us – Apply Today! Job Description Compensation: Shift Time(s): Benefits of Working at [Company Name]: • Competitive wages, PTO and Seasonal Bonuses, • Tuition reimbursement, • Opportunities for advancement, • Be part of a local business that is making a positive impact on the community As a Delivery Driver at 28 Delivers, you will play a crucial role in ensuring orders are delivered promptly and accurately within the community! You will start and end your day at Amazon Warehouse: DBM5 Delivery Driver Responsibilities: • Load and unload delivery vehicles with packages to be delivered, • Drive safely, following GPS coordinated route, following all traffic laws, • Deliver products to customers in a professional and courteous manner, • Maintain a clean and organized delivery vehicle, • Report any issues or problems to management immediatelyQualifications As a Delivery Driver, You’ll Need: • Valid driver's license and clean driving record, • Ability to lift and carry heavy packages, • Ability to work independently and as part of a team Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description URSA Logistics is an Amazon Delivery Service Partner looking for enthusiastic, team players to deliver Amazon packages. Apply to be a Delivery Driver for URSA Logistics. URSA Logistics is an Amazon Delivery Service Partner (DSP). DSPs provide contracted delivery services to Amazon and are hiring Delivery Drivers to meet growing customer demand. We offer competitive compensation, benefits, a great company culture, and opportunities for growth. Job Description As a Delivery Driver, you’ll drive passenger-style vehicle, delivering 200-250 packages per day. You will be a delivery hero in the neighborhoods you serve - delivering hundreds of smiles to customers every day in the form of critical supplies, household goods, toys and so much more. Start time is between 7:00 am to 1:00 pm. Route will be 8-10 hours per day and shifts are available 7 days per week. Delivery Driver Duties and Responsibilities Safely drive and operate your delivery vehicle at all times. Use hand held device for routing information, customer delivery information. Navigate a variety of routes throughout delivery area. Must be comfortable driving and working in varying weather conditions. Load and unload packages to be delivered Be CUSTOMER OBSESSED!! We strive to deliver packages and smiles to our customers. Perform the following tasks, with or without reasonable accommodation: Lift packages up to 50 lbs. Able to get in and out of van and walk up and down stairs through your shift Willing to work at least one weekend day Qualifications · Must be at least 21 years old · Must have a valid driver's license within the state of employment · Must be eligible to work in the U.S · Must be able to move boxes up to 50 lbs., with or without reasonable accommodation No delivery experience required - apply today to schedule your in-person interview. DSPs are making on-the-spot job offers contingent on meeting eligibility requirements. Additional Information Why You’ll Love Working For a DSP: · Earn more: competitive compensation · Compelling Benefits: paid time off and health insurance for all full-time employees · Independence: spend the majority of your day on the road delivering smiles to customers · Stay active: As a Delivery Driver you’ll be on the move during your shift as you deliver packages from the delivery vehicle to the customer’s doorstep · Team environment: a fun, fast-paced, and supportive company culture Job Type: Full-time Benefits: 401(k) matching Dental insurance Health insurance Vision insurance