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Job Description Role: Buyside Customer Success Report to: Manager, Buyside Location: LatAm Remote Job Description: About Axial Axial is the trusted online M&A sourcing platform for professional acquirers and sellers of privately held small businesses. We have built a pioneering digital transaction platform that radically improves the speed, confidentiality, and success by which small businesses hire M&A advisors, engage with potential acquirers, and achieve successful exits. In 2025, over 12,500 lower middle market businesses pursued M&A via the Axial platform, leading to over 1,000,000 platform connections, 100,000+ signed NDAs, and hundreds of millions of dollars in successfully closed transactions (). What will you be doing? The go-to-market (GTM) team is Axial's sales and customer success organization, focused on winning new business and growing our existing relationships across the "sell-side" (investment banks, M&A advisors, business brokers, and business owners) and "buy-side" (private equity, family offices, corporate development, independent private equity sponsors & search funds). The team comprises sales and customer success professionals responsible for their patch of prospective and/or existing accounts. As a member of the customer success team, your primary responsibility is to execute the key tasks that support our buy-side members—this includes proactively engaging with inbound prospects and existing customers via phone and email, managing critical processes, and ensuring our systems remain accurate and up to date. You will earn our members' trust and bolster Axial's reputation for excellence in customer support. Each interaction that members have with Axial should be held to the highest standards, resulting in positive resolutions and outcomes for our members. The Customer Success team is also responsible for proactive outreach to Axial members whose usage of the platform is waning or from whom we require additional information. The path to individual outperformance in this role is unlocked by mastering the ins and outs of Axial's product and the talk tracks that let you effectively communicate our value proposition with members. You will be actively trained, developed, and coached in these areas. Responsibilities: • Understand unique member investment goals and strategies to ensure they are effectively set up to see success on the platform., • Drive key KPIs around member engagement with the product, through phone and email interaction., • Deliver on a number of customer success responsibilities, including but not limited to:, • Proactive member outreach to drive improved platform usage, • 20+ connected calls a week; promptly responding to member inbound requests via email, launching email campaigns to improve Member's usage of the Axial platform, • Reporting common product and service feedback to the appropriate internal teams, • Salesforce admin processing associated with patch management, • Help requests via phone and email, • Attending and participating in regular internal meetings and contributing to internal projects and initiatives as they arise Qualifications: • 5-10 years of professional experience, • 2+ years of credible and demonstrated experience in a quota carrying role within B2B sales/account management/customer success, • Prior exposure and GTM experience in or around investment banking or private equity is a strong plus, • Exceptionally strong written and oral communication skills, • Referenceable history of achieving increasing levels of excellence in personal or professional settings, • Highly responsive and organized, • Tech savvy, detail-oriented, and flexible, • Positive and professional work attitude Working at Axial: Axial GTM employees work Eastern Time (NYC) hours and work both from the office and from home. The GTM team is based in New York (HQ), Texas, Florida, and Latin America and those in NYC work in the office three days a week. This role is a fully remote position. When working from home, every team member must have reliable high-speed internet connectivity. We have a comfortable and fully functional office in Manhattan on 30th and Park. Employees based outside of New York travel to New York during the year for company-wide in-office work weeks (3 - 4 times a year). Axial Values: • Expect and Deliver Excellence - you do high-quality work consistently, and you expect it from your colleagues as well., • Be an Owner - you have the personal maturity and accountability to take ownership for your work, to operate with transparency, and to focus on delivering results., • Obsess over Member Trust - you work in a way that helps Axial consistently earn, grow and keep member trust., • Communication Matters - you deliberately focus on being an excellent communicator and collaborator with your teammates and with members., • Invent and Simplify - you are creative and curious, always looking for better ways to materially improve the quality and scalability of the member experience.

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

Company Description At Inwood Animal Clinic, we specialize in quality veterinary care for pets of all ages.We are available to address any potential issues, so our patients will enjoy a lifetime of great health.Our goal is to deliver top-quality care for every animal that walks through our doors.We'

Medical Receptionist and Medical Assistant.Chinese language skills are needed given our demographic of patients.Applicants without Chinese language skills will not be considered.We are a multi-office Dermatology and Orthopedics practice, seeking enthusiastic and pleasant front desk receptionists and

This is where classic brasserie energy meets modern New York vibrancy and we are making that energy quickly accessible with fast beverage and food service. Provide warm, quick, and professional service of takeaway food and beverage. Service Standards & Efficiency.

Join the Walmart team and help provide everyday low prices to millions of customers.

KazuNori by sushi Nozawa is looking for friendly, energetic people for a cashier position at our Nomad location.You must have a positive attitude, and work well in fast paced environments.We look for OPEN availability and our people work roughly 30-35 hours weekly.Our locations are non tipping estab

KazuNori the Original Handroll Bar is looking for friendly, energetic people to join our team at our NYC locations.You must have a positive attitude, and work well in fast paced environments.We offer a lot of growth and look for OPEN availability.Our people work roughly 30-35 hours we

Excellent customer service and professional communication skills. A specific example of excellent customer service you've provided.

Castell’s is seeking a polished, detail oriented receptionist to serve as the primary point of contact for the restaurant.This role is central to how guests experience Castell’s before they arrive and requires professionalism, clarity, and strong hospitality instincts.This is not a call

Earn up to $750 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Provide excellent customer service and create a welcoming experience for guests. Strong communication and customer service skills. Serve gelato and desserts to customers following our quality and service standards.

Greet customers and take orders. Distribute orders to customers.

A passionate and motivated customer service and hospitality professional with a strong attention to detail. This role is all about warm service, attention to detail, and keeping things running smoothly in a busy, upbeat café environment. Greet every guest with warmth and keep service friendly

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Knipper Health, you will: Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical

Competitive Pay + Bonus Eligibility / Medical-Dental-Vision-HSA / 401(k) matching / PTO - As a Call Center Representative, you will: Provide excellent customer service by answering inbound calls and responding to inquiries in a timely and professional manner; Resolve customer complaints and issues b

Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued; Present a professional

Customer Service / Remote] - Anywhere in U. Flex Schedule 7a-11p EST / Medical-Dental-Vision / 401(k) +3% / Generous PTO - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone calls and providing compassio

Company Match / Paid Vacation / Health Insurance (Available Immediately) - As a Call Center Representative at 160 Driving Academy, you will: Answer incoming calls and respond to customer inquiries manage a high volume of customer calls with professionalism and efficiency; Provide accurate and timely

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work