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Job DescriptionResource Recovery RepresentativeGlens Falls, NYFusco Personnel has been retained to recruit for a Resource Recovery Representative (Bank Collections Call Center Representative) on behalf of our valued client in the financial services industry. This is a great opportunity to gain hands-on experience in a professional banking operations environment while contributing to a supportive and collaborative team.The Resource Recovery Representative is responsible for working with past-due customers to resolve delinquencies in accordance with department and regulatory standards. The ideal candidate will be professional, compassionate, and detail-oriented, with the ability to manage multiple priorities in a fast-paced, call center environment.This is an excellent opportunity for an experienced professional with strong customer service and problem-solving skills to join a dynamic collections and recovery team. This is a temporary to hire opportunity! Key Responsibilities: • Contact past-due loan customers via phone and mail following established guidelines, • Accurately document all customer interactions and account activity in department systems, • Counsel and assist customers to resolve delinquencies and minimize losses, • Complete all required documentation and follow-up within established timelines, • Respond to internal and external customer inquiries with professionalism and excellent service, • Collaborate with team members to achieve department goals and meet performance metricsQualifications:, • High School Diploma or equivalent required, • 1+ years of experience in collections or a telephone-based customer service environment preferred, • Strong communication and customer service skills, • Ability to prioritize multiple tasks and meet deadlines, • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn internal software systems, • Detail-oriented, organized, and comfortable working in a structured call center environmentSalary Range:$18.00-$20.00/hrFusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: Deposit Services Team Lead This opportunity may be perfect for you if you have experience in: High Attention to Detail and Strong Communcation skills Operational Efficiency Independent Problem-Solving Skills About this position: Responsible for training/cross-training department employees, review and audit daily work to ensure it is completed timely, accurately, and within procedural quality. Performs deposit services and item processing, functions as needed and/or in weekly rotation. Assists with operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Leads training and writes procedures within the Deposit Services team. ESSENTIAL JOB FUNCTIONS: Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals. Assist coach team through day-to-day operations, projects, and special assignments. Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support. Identify and resolve errors. Provide consistent, outstanding customer service for both internal and external customers. Research data for management reports, audits, SOX Controls, and projects as assigned. Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures. Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas including deposit services, item processing. Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Bachelors degree or equivalent experience preferred. 4 years of experience in office management field, banking or related experience preferred. Skills/Knowledge: Thorough knowledge of banking rules and regulations pertaining to deposit accounts and expanded knowledge of NACHA rules preferred and Regulation E. Proven skill in identifying, analyzing, and providing resolution to problems. Ability to collaborate with and direct others to achieve goals and provide superior service. Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management. Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines. Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint Physical Demands: Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $21.00 - $27.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as: Loan Services Assistant Manager This opportunity may be perfect for you if you have experience in: Experience with servicing loans, post funding. Knowledge of VA, FHLMC and SBA loans. Experience with processing escrow accounts. ABOUT THIS POSIITON: The Loan Services Assistant Manager performs supervisory and operational duties with management oversight, supporting the Loan Services team through project coordination, work review and organization to maximize departmental efficiency. This role helps drive initiatives to achieve departmental and Company goals and collaborates with other departments to ensure smooth operations and overall efficiency. ESSENTIAL JOB FUNCTIONS Define team roles and responsibilities; coach, counsel and develop team members to meet department goals and performance standards; encourage continuous improvement and career development. Collaborate with management team on formulation and implementation of strategies, processes and procedures to increase efficiencies, improve customer service, and achieve goals. Oversee daily department operations, including but not limited to; post funding loan servicing, reporting for all loan types, ex. VA, FHLMC, SBA. In addition, escrow processing and credit reporting. Supporting strategic plan; day-to-day operations, projects, and special assignments. Ensure compliance and risk mitigation through the Sarbanes-Oxley (SOX) program and coordination with internal/external auditors. Optimize departmental practices; collaborate with other departments and key stakeholders to ensure successful project execution. Monitor regulatory requirements and compliance directives; recommend and implement process changes to maintain adherence. Conduct quality control reviews of designated work, ensuring timely and accurate reporting. Manage customer escalations to resolution, ensuring satisfaction and provide call center support as needed. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications Associate degree or equivalent experience in banking 4 years of banking and loan experience preferred 1 year of supervisory experience preferred Skills/Knowledge Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; knowledge of banking related software a plus Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders Ability to handle multiple tasks, prioritize work, and meet strict deadlines with attention to detail Proven organizational, project management, analytical, research, and problem-solving skills Knowledge of state/federal regulations related to loan servicing, including post-funding reporting on all loan types, escrow processing and credit reporting preferred. Ability to work independently and as part of a collaborative team, demonstrating initiative, accountability, and consistent follow-through Physical Demands and Work Environment: Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time. Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations. Ability to lift and/or move up to 15 pounds. Work is performed primarily in a professional office environment. Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $62,400-$68,000 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as: Loan Services Specialist This opportunity may be perfect for you if you have experience in: Working Collaboratively in a Call Center environment Problem Solving and Excellent Customer Service Skills Task Prioritization and Attention to Detail About this position: Responsible for a variety of functions in the Loan Services area including filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office and sits at our Main Office in Glens Falls. Essential Job Functions: Support and assist team members; work closely with management and unit to assess needs and determine level of assistance Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans Work on projects as needed to support department and Company goals Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction Assist with creating and updating procedures for job duties Other duties as assigned What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: High school degree or equivalent experience required 2 years of experience required in banking or lending; experience in Loan Services preferred Skills/Knowledge: Ability to work independently and cooperatively with a team Strong organizational skills with ability to handle multiple priorities and meet strict deadlines Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management Proficient with Microsoft Office Suite including: Word, Excel, and Outlook Physical Demands Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $19.00 - $23.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Residential Lending team as: Senior Mortgage Processor This opportunity may be perfect for you if you have experience in: Excellent Communication Skills Advanced Knowledge of Mortgage Processing Strong Organizational Skills About this position: The Senior Mortgage Processor is responsible for coordinating, organizing, and maintaining residential loan files, including complex transactions. This role works closely with Mortgage Originators and other department staff to ensure efficiency, accuracy, and compliance with regulatory requirements. This role serves as a subject matter resource for complex scenarios, regulatory requirements, and process improvement initiatives. This role will primarily focus on operational efficiency, quality control, and superior customer service. Essential Job Functions: Complete mortgage processing activities for loans submitted to the processing team, including complex loan transactions. Review and document files for accuracy, completeness, and regulatory compliance prior to submission to underwriting Provide timely and complete underwriting submissions, coordinating with internal department personnel and external service providers. Communicate effectively with customers and sales teams to obtain required documentation and resolve issues proactively Maintain full ownership of mortgage loan files once submitted to processing Prepare, maintain, coordinate, and distribute residential loan files, regulatory disclosures, verifications, and supporting documentation to comply with regulatory requirements and department workflows Review pipelines for regulatory monitoring, disclosure timing, and critical notifications; track file completeness and escalate potential risks or delays Serve as a subject matter expert for complex loan structures, guideline exceptions, income analysis, and layered risk scenarios Independently manage high-volume or high-complexity pipelines while meeting or exceeding service level and quality standards Perform proactive file reviews to identify compliance risks, documentation gaps, and potential underwriting challenges prior to submission Assist Mortgage Operations management with complex loans, special projects, reporting, and process improvement initiatives Contribute to the development and maintenance of processing procedures, job aids, and quality control standards What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Associate’s degree or equivalent experience preferred 5 years of experience in a mortgage-related field preferred Encompass experience preferred Government loan experience (FHA/VA) preferred Current NMLS registration or ability to obtain NMLS registration Skills/Knowledge: Proficient in Microsoft Office Suite: Word, Excel, and Outlook as well as banking-related software Excellent communication skills, both written and verbal; comfortable communicating with customers, attorneys, co-workers, and management Strong mathematical and organizational skills; ability to prioritize tasks and meet deadlines Advanced knowledge of residential mortgage products, underwriting guidelines, and regulatory requirements Strong analytical skills with the ability to identify and mitigate risk early in the loan lifecycle Physical Demands and Work Environment: Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations Ability to lift and/or move up to 15 pounds Work is performed primarily in a professional office environment Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $24.04 - $28.90 commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our “Indirect Lending” team as: Indirect Lending Operations Representative This opportunity may be perfect for you if you have experience in: Excellent Communication Skills Attention to detail a must Strong Organizational Skills About this position: The Indirect Lending Operations Representative is responsible for a variety of administrative functions associated with the processing of indirect loan documents, disbursement of funds to dealerships, lien perfection processing including manual lien filing on loans held with funding issues. Provides exceptional customer service and support to dealer network and indirect lending staff while meeting all applicable compliance regulations and Company policies. Essential Job Functions: Review indirect loan documents received from dealer network for accuracy and completeness; ensure documents have proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations. Disburse funds to dealerships as applicable in a timely and regulatory/policy compliant manner. Monitor loans held with funding issues and manually file liens in a timely manner. Index and review indirect loan files; follow department/Company filing protocols for the accurate storage of documents. Provide outstanding customer service to dealer network; answer questions and provide guidance as appropriate. Work to anticipate customer needs and address concerns in a timely and positive way. Support and participate as member of Indirect Lending team; offer clerical and customer service support to all members of team to meet department goals and objectives. Stay up to date on applicable computer software as well as lending laws and regulations What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: High School Diploma or equivalent required. 1 year of experience in an office environment preferred Skills/Knowledge: Proficient with Microsoft Office Suite, ability to learn other computer software programs Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management Demonstrated skills to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines Proven quality customer service and communication skills Ability to work as a member of a cooperative work team with shared goals and objectives Physical Demands Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. Must be able to repetitively use a telephone and computer mouse and keyboard. Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $19.00 - $21.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Residential Lending team as: Senior Mortgage Underwriter This opportunity may be perfect for you if you have experience in: Proven experience in residential mortgage underwriting, including proficiency with Fannie Mac, Fannie Mae, FHA, and/or VA guidelines. Exceptional organizational and analytical skills with a meticulous attention to detail, particularly in reviewing complex financial documentation and borrower profiles. Strong passion for helping people in the community, applying ethical, sound judgement, to help qualified applicants achieve homeownership. Refined communication and customer service skills to clearly convey complex credit decisions and collaborate effectively with loan officers and processors. About this position: The Senior Mortgage Underwriter is responsible for independently underwriting, approving, and presenting complex and higher-risk residential mortgage loan applications. Analyzing financial and collateral documentation, exercising advanced credit judgement and making recommendations and decisions in accordance with Company policy, regulatory requirements, and secondary market guidelines. This role serves as a subject-matter expert for complex underwriting scenarios and provides guidance to underwriters and lending team members. This role is also critical in maintaining asset quality and supporting the Underwriting Manager in achieving departmental production and risk management goals. This position requires a regular, scheduled presence at our Glens Falls, New York headquarters. The schedule is hybrid optional, but candidates must be able to easily commute to Glens Falls, New York for required office days. This role is not a fully remote opportunity. Essential Job Functions: Analyzes borrower income, creditworthiness, assets, and collateral for complex and higher-risk residential mortgage loan applications. Underwrites applications in accordance with bank policy, regulatory requirements, secondary market guidelines, and other third-party guidelines. Approves, approves with conditions, or denies mortgage applications within assigned authority limits. Reviews and analyzes income, asset, appraisal reports, and other supporting documentation for accuracy, adequacy, and compliance. Identifies, evaluates, and documents compensation factors, layered risk, and policy exceptions as appropriate. Prepares clear, well documented underwriting decisions to support audit, quality control, and regulatory examination requirements. Serves as resource for complex underwriting scenarios providing technical guidance to lending and processing teams. Collaborates with the Underwriting Manager regarding pipeline oversight, loan assignment, reporting, and exception tracking, as requested. Coordinates with internal team members, closing attorneys, and appraisers, and other third parties to ensure loan files are complete and ready for closing. Reviews and provides builder approval recommendations, construction advance schedules and draw requests. Participates in quality control reviews and completes audit and compliance activities for the residential lending portfolio as assigned by management. Maintains knowledge of changes in underwriting guidelines and regulatory requirements to ensure compliance. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Bachelor’s degree in a related field or equivalent experience required 6 years of mortgage underwriting or related mortgage experience required Nationwide Multistate Licensing System (NMLS) license or ability to obtain within the first 30 days required Designations such as Direct Endorsement (DE) and/or U.S. Department of Veterans Affairs Lender Appraisal Processing Program (VA LAPP) preferred Skills/Knowledge: Strong problem solving, organizational and analytical skills; ability to extract and interpret information from multiple sources Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, management, and other stakeholders Thorough knowledge of underwriting, mortgage products, and current lending regulations Knowledge of Federal Housing Administration (FHA) and U.S. Department of Veterans Affairs (VA) program guidelines preferred Proficiency in Microsoft Office applications (Word, Excel, Outlook) as well as department specific systems and software Excellent organizational, attention to detail, and time-management skills, with the ability to prioritize multiple tasks and consistently meet established deadlines Ability to provide thorough income analysis, which includes reviewing self-employment income for all business structures Physical Demands Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations Ability to lift and/or move up to 15 pounds Work is performed primarily in a professional office environment Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $65,000 - $75,000 commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Queensbury team as: Teller This opportunity may be perfect for you if you have experience in: Relationship Building Cash Handling Customer Service ABOUT THE POSITION As a Teller in our Queensbury office, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, assisting staff and supervisors with functions relative to the daily operation of the Branch. Essential Job Functions Provide consistent, outstanding customer service by anticipating and reacting to customer needs Process transactions accurately and efficiently Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Balance cash drawer and adhere to established cash limits Open deposit accounts for customers Adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments Adhere to applicable federal regulations and Company policies and procedures What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: High School Diploma or equivalent required 2 years of experience in customer service, cash handling, or retail sales preferred Skills/Knowledge: Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management Quality customer service skills; friendly, helpful attitude and patient attentiveness Ability to remain detail-oriented while following procedures and providing good customer experience Demonstrated ability to complete multiple tasks while staying aware of surroundings Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking related software Other: Must be able to travel to various branches as needed Will work rotating Saturday schedule What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $18.00 - $21.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Fort Edward team as: Teller This opportunity may be perfect for you if you have experience in: Relationship Building Cash Handling Customer Service ABOUT THE POSITION As a Teller in our Fort Edward office, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, assisting staff and supervisors with functions relative to the daily operation of the Branch. Essential Job Functions Provide consistent, outstanding customer service by anticipating and reacting to customer needs Process transactions accurately and efficiently Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Balance cash drawer and adhere to established cash limits Open deposit accounts for customers Adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments Adhere to applicable federal regulations and Company policies and procedures What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: High School Diploma or equivalent required 2 years of experience in customer service, cash handling, or retail sales preferred Skills/Knowledge: Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management Quality customer service skills; friendly, helpful attitude and patient attentiveness Ability to remain detail-oriented while following procedures and providing good customer experience Demonstrated ability to complete multiple tasks while staying aware of surroundings Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking related software Other: Must be able to travel to various branches as needed Will work rotating Saturday schedule What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $18.00 - $21.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance. L1-st1

Job Description We’re Hiring! Temporary Teller in the Adirondack Region Needed Ready to make an impact and jumpstart your career in the financial industry? Arrow Financial Corporation is looking for an enthusiastic and customer-driven Temporary Teller to join our team in the Central Region. This is an exciting opportunity to be at the heart of a dynamic financial institution, where you’ll provide exceptional service, manage transactions with precision, and play a key role in delivering outstanding customer experiences. If you're someone who: ✅ Provides excellent customer service to customers ✅ Excels in a detailed-oriented, regulatory environment ✅ Thrives in a fast-paced environment ✅ Desires an opportunity to build a strong foundation for a long-term career in banking Then we want to hear from you! ABOUT THE POSITION This role is temporary, but offers valuable experience, competitive pay, and the chance to be part of our Company. This is a great first step on the banking career ladder--many of our temporary tellers grow into full-time roles, which can lead to branch management. As a Temporary Teller in our Central Region, you will be responsible for performing a variety of duties not limited to processing customer transactions, responding to inquiries for information, and assisting colleagues and supervisors with functions relative to the daily operation of the branch. This Position is 40 hours a week Monday-Saturday. Our branch hours range from 7:30am-6:30pm Monday-Friday and 8:00am-1:30pm Saturday. This position is throughout the summer. Essential Job Functions ✔️Provide consistent, outstanding customer service by anticipating and responding to customer needs ✔️Process transactions accurately and efficiently ✔️Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate ✔️Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. ✔️Balance cash drawer and adhere to established cash limits ✔️Open deposit accounts for customers ✔️Adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments ✔️Adhere to applicable federal regulations and Company policies and procedures ✔️Able to travel, using reliable transportation, to various branches to meet operational needs ✔️Able to work rotating Saturday schedule What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: High School Diploma or equivalent required 2 years of experience in customer service, cash handling, or retail sales preferred Skills/Knowledge: Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management Quality customer service skills; friendliness, a helpful attitude, patience, and professionalism Ability to remain detail-oriented and follow procedures while providing excellent customer experience Demonstrated ability to complete multiple tasks while staying aware of surroundings Strong understanding of the importance of discretion and confidentiality; while demonstrating ethics and integrity Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking-related software What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environments, and competitive compensation. We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in recognition from the nation’s leading publications and bank-rating firms. The salary for this position is $18.00 per hour.

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Upstate Agency – P&C team as: Personal Insurance Account Manager This opportunity may be perfect for you if you have experience in: Thorough knowledge of personal insurance Excellent multitasking and prioritization skills a must Proactive relationship management About this position: The Personal Insurance Account Manager is responsible for marketing insurance products to existing customers while networking with prospective customers to provide appropriate policy needs. This role must ensure that issues are identified and resolved and recognize when escalation is necessary. In addition, this role is also responsible for providing consistent, timely, and high-quality service to customers and prospects resulting in expectations being met or exceeded as a norm. This position can either sit in our Queensbury, South Glens Falls, or Saratoga Springs, NY office. Essential Job Functions: Complete customer requests for new business quotes, review existing accounts for proper coverage and insurance carriers for placement; process changes and collect premium when applicable; perform claim reporting and handling Solicit referrals from current customer base to broaden list of prospective customers and enhance coverage of existing customers to support department and Company goals Maintain customer accounts on agency computer system; document all transactions in activity log and suspense file, send confirmations to insureds and adhere to all procedures Consult with customers on coverage and risk exposures to ensure adequate coverage; provide consistent, outstanding service by reacting to and anticipating customer concerns and needs Work closely with Client Advocate Professionals and Agency Support team to provide quality customer experience highlighted by exceptional service, outstanding knowledge of industry, and timely responsiveness Provide training, support and guidance to co-workers and customers as appropriate; answer questions and promote education to ensure understanding of processes, coverages, and conditions Participate actively in community as defined by Company community involvement requirements. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Bachelors degree or equivalent experience in related field preferred Valid insurance licenses as required by New York State Department of Insurance required or willing to obtain 4 years of qualified insurance industry training/experience or experience in related field preferred Skills/Knowledge: Thorough and demonstrated knowledge of insurance underwriting and rating procedures Working knowledge of insurance management systems Excellent communication skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors Ability to independently handle multiple tasks and priorities while meeting strict deadlines; attention to detail Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint Physical Demands: Prolonged periods sitting at a desk and some brief periods of walking/standing Repetitive use of telephone, computer, computer mouse, and keyboard Must be able to lift up to 15 lbs. at times What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $25 - $30 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join “Upstate Agency, LLC’s Property and Casualty (P&C)” team as: Assistant Insurance Customer Service Representative This opportunity may be perfect for you if you have experience in: Excellent collaboration and interpersonal skills Strong Administrative background – attention to detail a must Ability to prioritize multiple requests and meet deadlines About this position: Work in conjunction with the Insurance Customer Service Representatives and Client Advocates to provide service and administrative support. Provide superior service to our clients while meeting regulatory requirements and department goals. Essential Job Functions: Receive public and answer questions (as permitted by NYS Department of Financial Services) in person, by telephone, or via email; provide consistent, outstanding customer service by anticipating and reacting to customer needs. Process change requests including cancellations, policy and premium corrections from error reports, any insurance proof of coverage and transaction changes to carriers for processing as assigned within guidelines. Perform claim reporting and handling. Process auto identification cards, certificates, premium collection, payments to insurance carriers, and document payments in insurance management system as assigned within guidelines; conduct research as appropriate. Maintain documentation of daily activities and transactions on agency computer system; process insurance transactions including: payments, renewals, invoices, endorsements, reinstatements and tasks assigned within guidelines. Operational duties as assigned including transaction of quotes, data entry, scanning, opening mail. Will participate in observation of the following until appropriate licensing and experience level is achieved to perform independently: Complete customer requests for new business quotes, review existing accounts for proper coverage and insurance carriers for placement; process changes and collect premium when applicable; perform claim reporting and handling. Consult with customers on coverage and risk exposures to ensure adequate coverage; provide consistent, outstanding service by reacting to and anticipating customer concerns and needs. Solicit referrals from current customer base to broaden list of prospective customers and enhance coverage of existing customers to support department and Company goals. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications: Associates degree or equivalent experience preferred New York State Department of Insurance License required or willing to obtain within 1 year 2 years of experience in insurance industry or related field preferred Skills/Knowledge: Thorough knowledge of insurance underwriting and rating procedures Working knowledge of agency management systems a plus; specific knowledge of AMS 360 ideal Excellent communication skills, both written and verbal; comfortable communicating with clients, prospects, co-workers, and management Demonstrated ability to close a sale, network, and provide high level customer service Ability to work independently and as cooperative team member Skills in prioritizing and handling multiple task while meeting strict deadlines; attention to detail a must Proficient in Microsoft Office Suite: Word, Excel, and Outlook Physical Demands: Prolonged periods sitting at a desk and some brief periods of walking/standing Repetitive use of telephone, computer, computer mouse, and keyboard Must be able to lift up to 15 lbs. at times What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $21.64 - $26.45 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1

Job Description The Arrow Financial Corporation is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as: Deposit Services ACH & Wire Assistant Manager This opportunity may be perfect for you if you have experience in: High Attention to Detail and Strong Communication skills Operational Efficiency and Supervisory Skills Strong Analytical and Problem Solving Skills ABOUT THIS POSITION: The Deposit Services Automated Clearing House (ACH) & Wire Assistant Manager facilitates and oversees daily ACH and wire operations, ensuring accuracy, efficiency, regulatory compliance, and strong internal controls. This role provides managerial oversight to the ACH and Wire Specialists while supporting management through project coordination, workflow oversight, quality review, and team coaching and development. The Assistant Manager ensures compliance with National Automated Clearing House Association (NACHA) Operating Rules, Sarbanes-Oxley Act (SOX), and internal policy requirements, while partnering with internal departments to assess operational impacts and drive efficiency. This position plays a key role in maintaining regulatory compliance, mitigating risk, and supporting departmental and organizational goals through effective collaboration and operational oversight. ESSENTIAL JOB FUNCTIONS: Supervise the accurate and timely processing of all ACH transactions, including origination, Receiving Depository Financial Institution (RDFI) responsibilities, returns, reversals, and exception processing. Oversee daily domestic and international wire transfer operations including callbacks, exception handling, and issue resolution. Provide day-to-day support, coaching, and performance to ACH and Wire Specialists to ensure adherence to operational standards, regulatory requirements, and departmental goals. Manage the annual ACH risk review process for originators and third-party processors, including risk assessments, file trend analysis, daily and exposure limit monitoring, and compliance with NACHA Operating Rules. Ensure ongoing compliance with applicable regulations and guidance including NACHA Operating Rules, SOX, Office of Foreign Assets Control (OFAC), Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Regulation E, and internal policies and procedures. Research, interpret, and implement, with guidance and oversight from management team, regulatory and rule changes to maintain compliance and support payment modernization initiatives. Drive fraud prevention and risk mitigation efforts by proactively identifying, investigating, and remediating potential fraud indicators and operational red flags. Support implementation, testing, and team training related to new payment technologies, system enhancements, and process improvements. Collaborate with management and internal stakeholders to develop and implement strategies, workflows, and controls that improve efficiency, service quality, and operational effectiveness. Participate in SOX-related activities by coordinating with internal and external auditors to strengthen internal controls and mitigate operational risk. Conduct quality control reviews of assigned work to ensure accuracy, timeliness, and compliance with internal standards and reporting requirements. Facilitate customer and internal escalation resolution to ensure timely issue resolution and a high level of customer satisfaction. Partner with cross-functional teams and key stakeholders to support successful project execution, resolve issues, and achieve departmental and organizational objectives. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: QUALIFICATIONS: Education/Certifications: Associate’s degree or equivalent experience in banking 4 years of banking experience preferred 1 year of supervisory experience preferred Accredited ACH Professional (AAP) certification required Skills/Knowledge Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail Proven organizational, project management, analytical, research, and problem-solving skills Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E Ability to work independently and as a collaborative team member with high degree of initiative and follow-through Physical Demands and Work Environment: Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations Ability to lift and/or move up to 15 pounds Work is performed primarily in a professional office environment Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays Medical, Dental, and Vision Insurance and Flexible Spending Plan Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership Education and Tuition Reimbursement Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $62,400-$68,000 annually commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1