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Customer service support jobs in Westfield, New JerseyCreate job alerts

  • BDC Sales Representative
    BDC Sales Representative
    12 days ago
    Full-time
    Linden

    The BDC Sales Representative is responsible for managing inbound and outbound calls, online inquiries, and customer follow-ups to generate sales opportunities for the dealership. This role focuses on building strong customer relationships, scheduling appointments, and supporting the sales team to achieve company targets. Key Responsibilities: Handle inbound calls, emails, and online inquiries from potential and existing customers. Make outbound follow-up calls to generate leads, confirm appointments, and re-engage past prospects. Provide information on vehicle inventory, pricing, promotions, and dealership services. Schedule appointments for customers to visit the dealership for test drives or consultations. Maintain accurate records of customer interactions in the CRM system. Follow up with customers after their visit to ensure satisfaction and encourage future business. Work closely with the sales team to ensure smooth handoff and communication. Meet daily, weekly, and monthly performance targets (calls, appointments set, show rate, etc.). Deliver excellent customer service that supports dealership reputation and retention. Qualifications: Previous experience in customer service, telemarketing, call center, or sales preferred. Strong communication and interpersonal skills. Ability to handle a high volume of calls professionally. Basic knowledge of automotive sales is a plus but not required. Proficient with computers and CRM systems. Highly organized, goal-driven, and able to work in a fast-paced environment. Bilingual abilities (especially Spanish) are an advantage if applicable.

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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    15 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Secretary/Clerk (Linden)
    Secretary/Clerk (Linden)
    16 days ago
    Full-time
    Linden

    Secretary/Clerk at Cars Time Used Car Dealership Position Type: Full-Time Job Summary: Cars Time Used Car Dealership is looking for a detail-oriented and organized Secretary to support our team with administrative tasks and ensure smooth daily operations. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment. As the first point of contact for customers, the Secretary will play a key role in creating a welcoming atmosphere at the dealership. Key Responsibilities: • Greet customers and answer incoming calls, providing information or directing inquiries to the appropriate person., • Schedule appointments for sales, service, and test drives, and maintain an organized calendar., • Manage paperwork for vehicle sales, financing, and registration, ensuring all documents are accurate and complete., • Maintain customer records and update the CRM database., • Handle general office tasks such as filing, scanning, and copying., • Prepare and distribute invoices, receipts, and sales contracts as needed., • Order office supplies and maintain an organized workspace., • Assist the sales team with administrative tasks, such as preparing reports and following up with customers., • Provide basic information to customers about vehicle availability and pricing, or connect them with a salesperson., • Support dealership events and promotional activities as needed. Qualifications: • Bilingual English and Spanish, • Proven experience in a receptionist, administrative, or customer service role., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems., • Strong organizational and multitasking abilities., • Excellent verbal and written communication skills., • Friendly and professional demeanor., • Ability to work independently and as part of a team., • Experience in the automotive industry is a plus, but not required. Benefits: • Competitive salary, • Paid Training, • Long term opportunity, • Opportunities for career growth and development, • A positive and supportive work environment, • Long

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  • Bdc management
    Bdc management
    1 month ago
    $50000–$150000 yearly
    Full-time
    Elizabeth

    We are seeking a motivated and dynamic Business Development Center Representative to join our team. This role is essential in driving our sales initiatives and enhancing customer engagement through effective communication and relationship-building strategies. The ideal candidate will possess strong sales skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. Responsibilities Engage with potential customers through outbound calls and follow-up communications to generate leads and drive sales. Utilize CRM software to manage the sales pipeline effectively and track customer interactions. Conduct negotiations with clients to close deals, ensuring a high level of customer satisfaction throughout the process. Support high-end sales initiatives by upselling products and services tailored to customer needs. Collaborate with the sales team to develop strategies for improving sales performance and achieving targets. Maintain accurate inventory control and management to ensure product availability aligns with customer demand. Provide exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships. Conduct public speaking engagements or presentations as needed to promote products or services. Assist in marketing efforts by contributing ideas for campaigns that enhance brand visibility and attract new customers. Requirements Proven experience in outside sales, B2B sales, or retail sales with a strong understanding of the sales process. Excellent negotiation skills with a track record of closing deals successfully. Familiarity with CRM software for managing customer relationships and tracking sales activities. Bilingual or multilingual capabilities are highly desirable for engaging diverse clientele. Strong organizational skills with the ability to manage multiple tasks efficiently. Effective communication skills, both verbal and written, with an emphasis on phone etiquette during outbound calls. Experience in automobile sales or dealership environments is a plus. Knowledge of retail math and inventory management principles is beneficial. A proactive approach to cold calling and lead generation activities. Ability to work collaboratively within a team while also being self-motivated. Join us as we strive for excellence in business development while fostering an environment that encourages growth, innovation, and success. Job Type: Full-time Ability to Commute: Plainfield, NJ 07063 (Required) Ability to Relocate: Elizabeth NJ: Relocate before starting work (Required) Work Location: In person

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  • Secretary Bilingual
    Secretary Bilingual
    2 months ago
    Full-time
    Linden

    Secretary/Clerk at Cars Time Used Car Dealership Position Type: Full-Time Job Summary: Cars Time Used Car Dealership is looking for a detail-oriented and organized Secretary to support our team with administrative tasks and ensure smooth daily operations. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment. As the first point of contact for customers, the Secretary will play a key role in creating a welcoming atmosphere at the dealership. Key Responsibilities: *Must have working experience at a Used Car Dealership. * Greet customers and answer incoming calls, providing information or directing inquiries to the appropriate person. * Schedule appointments for sales, service, and test drives, and maintain an organized calendar. * Manage paperwork for vehicle sales, financing, and registration, ensuring all documents are accurate and complete. * Maintain customer records and update the CRM database. * Handle general office tasks such as filing, scanning, and copying. * Prepare and distribute invoices, receipts, and sales contracts as needed. * Order office supplies and maintain an organized workspace. * Assist the sales team with administrative tasks, such as preparing reports and following up with customers. * Provide basic information to customers about vehicle availability and pricing, or connect them with a salesperson. * Support dealership events and promotional activities as needed. Qualifications: * Bilingual English and Spanish * Proven experience in a receptionist, administrative, or customer service role. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems. * Strong organizational and multitasking abilities. * Excellent verbal and written communication skills. * Friendly and professional demeanor. * Ability to work independently and as part of a team. * Experience in the automotive industry is a plus, but not required. Benefits: * Competitive salary * Paid Training * Long term opportunity * Opportunities for career growth and development * A positive and supportive work environment Job Type: Full-time Pay: $18.00 - $20.00 per hour Ability to Commute: * Linden, NJ 07036 (Required) Ability to Relocate: * Linden, NJ 07036: Relocate before starting work (Required) Work Location: In person

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  • Bartender
    Bartender
    2 months ago
    Full-time
    Berkeley Heights

    Job Title: Bartender Location: Ami Sushi & Bar Job Type: Full-Time / Part-Time Shift Times: Flexible (Evenings, Weekends, Holidays) Compensation: Competitive hourly rate + tips About Ami Sushi & Bar: Ami Sushi & Bar is a stylish and energetic Japanese restaurant offering fresh sushi, delicious Asian fusion dishes, and a curated selection of cocktails and sake. We’re looking for a skilled and personable Bartender to join our team and elevate the guest experience at our bar. Key Responsibilities: • Prepare and serve alcoholic and non-alcoholic beverages to customers, • Craft signature cocktails and sake-based drinks according to house recipes, • Engage with guests at the bar in a friendly and professional manner, • Maintain cleanliness and organization of the bar area, • Manage bar inventory and restock as needed, • Check identification to verify minimum age requirements for alcohol consumption, • Handle transactions using POS system, • Collaborate with servers and kitchen staff for smooth service, • Adhere to all health and safety regulations Requirements: • Proven bartending experience preferred (1+ years ideal), • Knowledge of drink mixing, garnishing, and bar tools, • Excellent communication and customer service skills, • Strong multitasking abilities and attention to detail, • Must be of legal age to serve alcohol, • Reliable, punctual, and team-oriented, • Flexible availability, especially during peak hours What We Offer: • Competitive pay + tips, • Fun and supportive team environment, • Staff meals during shifts, • Opportunities to grow within the business, • Training on Japanese spirits, sake, and cocktails

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  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    Full-time
    Berkeley Heights

    Job Title: Waitress Location: Ami Sushi & Bar Job Type: Full-Time / Part-Time Working Hours: Flexible shifts (Lunch/Dinner/Night) Compensation: Competitive hourly wage + tips About Us: Ami Sushi & Bar is a vibrant and modern Japanese restaurant known for its fresh sushi, unique cocktails, and friendly atmosphere. We’re looking for enthusiastic and service-oriented individuals to join our front-of-house team and help create memorable dining experiences for our guests. Responsibilities: • Greet and seat customers in a friendly and professional manner, • Take food and beverage orders accurately, • Serve food and drinks promptly and efficiently, • Provide menu recommendations and answer customer inquiries, • Ensure tables are clean and properly set at all times, • Handle customer concerns or complaints with a positive attitude, • Work collaboratively with kitchen and bar staff, • Maintain cleanliness and hygiene standards in the dining area, • Process payments using POS system Requirements: • Previous experience as a waitress or in customer service (preferred but not required), • Excellent communication and interpersonal skills, • Friendly, energetic, and reliable, • Ability to work in a fast-paced environment, • Good personal hygiene and presentation, • Must be at least 18 years old (for serving alcohol, if applicable), • Flexible availability including evenings, weekends, and holidays What We Offer: • Training and support to help you succeed, • Staff meals during shifts, • Fun, fast-paced, and supportive team environment, • Opportunities for career growth within the restaurant

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