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Customer service team lead jobs in Hicksville, New YorkCreate job alerts

  • Shift Leader
    Shift Leader
    1 day ago
    $18.5–$24 hourly
    Full-time
    New Hyde Park

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passion ate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You'll Do Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • General Manager
    General Manager
    1 day ago
    $65000–$70000 yearly
    Full-time
    Garden City

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Multi-Unit General Manager to oversee our two Long Island locations (Roosevelt Field Mall + Roslyn). This is a great opportunity for a highly experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience operating food retail spaces (multi-unit or high volume single-unit), loves building and leading teams, and can thrive in a fast-paced environment (and loves ice cream!). The Multi-Unit General Manager is responsible for the overall operation of their assigned store(s). This includes managing people operations, sales, inventory, and the guest service experience. JOB RESPONSIBILITIES • Completes store operational requirements by scheduling and assigning stations for employees, • Maintains store staff by recruiting, selecting, orienting, and training employees, • Maintains store staff job results by coaching, counseling, disciplining, and terminating employees; planning, monitoring, and appraising job results, • Achieves financial objectives by monitoring sales targets, maintaining budgets, and properly forecasting labor, • Upholds excellent standard of customer service, • Ensures availability of merchandise and services by communicating with vendors; maintaining inventories, • Maintains a safe and clean environment for customers and employees, • Rolls out new menu items to team members and communicates these changes throughout the retail space, • Processes weekly payroll in a timely and accurate manner, • Orders and maintains uniform supply and successfully holds all employees to uniform standard, • Addresses all maintenance issues JOB REQUIREMENTS • NYC DOH Food handlers license required, • 2+ years of experience in a food retail management role preferred, • Prior experience managing a team required, • Excellent communication and problem-solving skills, • Ability to regularly lift 50 lbs or more, • Ability to multitask PERKS + BENEFITS • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Paid Time Off - 3 Weeks / 120 Hours Total, • Paid Sick Time, • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $65,000---$70,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Canvasser
    Canvasser
    20 days ago
    $20 hourly
    Full-time
    Farmingdale

    Job Title: Lead Generation Canvasser Job Type: Full-Time / Part-Time Location: Field-Based (Door-to-Door) Compensation: $20 per hour base pay + performance bonuses Job Overview: We are looking for motivated and outgoing Lead Generation Canvassers to join our team. In this role, you will speak with homeowners in local neighborhoods, introduce our services, and generate qualified leads for our sales team. This is a great opportunity for individuals who enjoy interacting with people, working outdoors, and earning performance-based bonuses while receiving a strong hourly base pay. Key Responsibilities: • Conduct door-to-door canvassing in assigned neighborhoods., • Introduce homeowners to our company and explain the services we offer., • Generate and qualify leads by collecting contact information and gauging interest., • Schedule appointments for sales representatives when homeowners express interest., • Track and record leads using company systems or mobile applications., • Maintain a professional and positive attitude while representing the company in the community., • Meet or exceed daily and weekly lead generation goals. Qualifications: • Strong communication and interpersonal skills., • Comfortable approaching and speaking with new people., • Self-motivated with a positive attitude and strong work ethic., • Ability to walk and work outdoors for extended periods., • Previous experience in sales, canvassing, or customer service is a plus but not required., • Reliable and able to work both independently and as part of a team. Preferred Skills: • Bilingual skills (Spanish or other languages) are a plus., • Experience in door-to-door canvassing, lead generation, or appointment setting., • Goal-oriented mindset with strong persuasion abilities. Compensation & Benefits: • $20 per hour base pay, • Performance bonuses based on qualified leads generated, • Paid training and ongoing mentorship, • Opportunities for career advancement into sales or leadership roles Why Join Our Team? • Competitive hourly pay with additional earning potential, • Supportive team environment and training, • Opportunity to develop valuable sales, communication, and networking skills, • Clear path for growth within the company

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  • Sales and Marketing Assistant
    Sales and Marketing Assistant
    9 days ago
    $50000–$70000 yearly
    Full-time
    Westbury

    Location: Great Neck, NY Company: Limitless Consulting Industry: Sales & Marketing (Telecommunications) Employment Type: Full-Time | Remote work Unavailable Are you looking to kick-start a career in sales and marketing with unlimited growth potential? Limitless Consulting, a fast-growing marketing and sales firm located in Great Neck, NY, is now hiring Entry-Level Sales and Marketing Assistant to represent top-tier telecommunication clients. We specialize in in-person, face-to-face sales that connect people with the right products and services while delivering exceptional customer experiences. What You’ll Do: • Represent nationally recognized telecom brands in a professional and engaging manner., • Promote and sell products and services through direct, in-person customer interactions., • Assist with account setup, billing questions, and product recommendations., • Meet or exceed daily and weekly sales goals., • Learn and apply sales techniques, product knowledge, and compliance guidelines., • Work closely with team leads and managers to develop skills and hit performance benchmarks., • What We're Looking For:, • Strong communication and interpersonal skills., • Self-motivated with a positive, team-oriented attitude., • Desire to learn, grow, and advance in a sales-driven environment., • Reliable transportation to commute to retail/event locations in the local area., • Weekend availability required., • Recent graduates or career starters encouraged to apply!, • What We Offer:, • Weekly guaranteed pay, • Uncapped commissions and bonuses, • W2, • Paid training and ongoing mentorship., • Career advancement opportunities into leadership and management., • Networking events, professional development workshops, and travel opportunities., • A supportive team culture that celebrates growth and success., • Limitless growth. Limitless potential. Limitless Consulting., • If you're ambitious, energetic, and ready to grow professionally—apply today to join the team at Limitless Consulting in Great Neck!

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  • Administrative Assistant, Customer Relations
    Administrative Assistant, Customer Relations
    27 days ago
    $20–$25 hourly
    Full-time
    Albertson

    Job description: Please apply if you qualify for the position and are available for a Zoom/Indeed video interview in 1/2 days. Immediate Hire. We would like to hear from you if you are a strategic thinker passionate about driving business growth through innovative sales and marketing initiatives. It is an exciting opportunity for a Sales and Marketing Associate to join our team.We have two (2) Sales and Marketing Associate openings based in Valley Stream, NY. GerVetUSA - Veterinary Surgical Instruments Manufacturer - About the Company: Our journey began over three decades ago and has successfully become a symbol of Excellence, Innovation, and Reliability for veterinarians worldwide. We are committed to maintaining this standard of excellence, being ISO 13485 certified, and strictly following the FDA guidelines, ensuring you work for a company that prioritizes regulatory compliance.Duties:Responsibilities Develop and execute sales-driven marketing strategies to grow revenue within the Veterinary community. Identify and target new business opportunities for veterinary products and services through market research, lead generation, and outreach campaigns. Analyze sales and marketing performance metrics (leads, conversions, pipeline, ROI) and optimize campaigns to support revenue goals. Collaborate closely with sales teams to support clinic acquisition, account growth, and customer retention initiatives. Utilize marketing automation and CRM tools to manage leads, nurture prospects, and streamline sales workflows. Monitor competitor activity, pricing, and product positioning in the veterinary and animal health market. Stay current with trends in veterinary medicine, practice management, and animal-health sales strategies. Qualifications: Proven experience in sales and administrative roles within veterinary, animal-health, medical, or related industries Strong sales mindset with the ability to analyze data, manage pipelines, and drive revenue-focused decisions Experience using CRM and marketing automation platforms to support sales enablement and lead management Solid understanding of B2B sales and marketing strategies targeting veterinary clinics and hospitals Familiarity with digital advertising, email campaigns, and social media marketing in a professional or healthcare setting Excellent research skills for identifying veterinary market trends, competitors, and customer needs Working knowledge of e-commerce, online ordering, and conversion strategies for veterinary products or services Administrative: 2 years (Required) Location: Valley Stream, NY 11580 (Preferred) Shift availability: Day Shift (Required) Ability to Commute: Valley Stream, NY 11580 (Required) Willingness to travel: 50% (Preferred) Work Location: In person

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  • Business Development Representative
    Business Development Representative
    1 month ago
    $23–$28 hourly
    Full-time
    Melville

    Role Description: We are seeking an experienced, Business Development Coordinator with a STRONG sales background for a full-time on-site role at our Melville, NY office. The Coordinator will be responsible for overseeing the client intake team and driving client growth. As the Business Development Coordinator, you will be responsible for onboarding new clients and maintaining the Hubspot customer relationship management (CRM) system and internal databases. Your day-to-day tasks will include prospecting and nurturing leads by email and phone, managing client relationships, and utilizing Hubspot to track and analyze new client efforts. This is an in-house position and remote work is not possible for this position. Job duties include: • Assisting potential clients by providing information on our services by phone and email, • Developing strategies to improve our client intake and conversion process, • Guide potential clients through the onboarding process, • Help to keep our client success team on task by creating systems for organization, • Set up and maintain client accounts in our database and CRM, • Manage current client relationships to improve client retention, • Update tasks and manage all data in Hubspot on a daily basis, • Ensures that new clients have a positive experience. Qualifications: • Proficiency in using the Hubspot CRM system, • Prior experience in sales or client management and onboarding, • Ability to lead and motivate business development team, • Strong project management skills with the ability to prioritize tasks effectively, • Excellent communication skills, well spoken, with the ability to present complex information in a clear and concise manner in writing and by phone, • Detail-oriented and able to accurately collect and record client information and respond accordingly, • Ability to work in a fast-paced environment and manage multiple tasks, • Team oriented, • Organized, focused and pleasant attitude Experience: • Inside sales/client management: 2-3 years Management experience a plus • Spanish Speaking a plus, • Certifications from prior sales or management training a plus, • Law Firm and financial service experience a plus

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