JOB TODAY logo

Customer service team lead jobs in Newark, New JerseyCreate job alerts

Are you a business? Hire customer service team lead candidates in Newark, NJ

  • Manager
    Manager
    7 days ago
    Full-time
    Powerhouse Arts District, Jersey City

    We are seeking a dynamic and energetic Manager to lead our team in delivering exceptional food service experiences. This role is vital in overseeing daily restaurant operations, managing staff, ensuring top-quality food preparation, and maintaining outstanding customer satisfaction. The ideal candidate will possess strong leadership skills, extensive food industry knowledge, and a passion for hospitality excellence. As a Manager, you will drive operational success while fostering a positive and motivated team environment. Duties Oversee all aspects of restaurant operations, including food preparation, service quality, and customer engagement Lead, train, and develop staff to ensure high standards of food safety, hospitality, and teamwork Manage inventory control, ordering supplies, and maintaining optimal stock levels using POS systems such as Toast Ensure compliance with health and safety regulations related to food handling and sanitation standards Supervise shift management, including scheduling staff, cash handling, and resolving customer concerns promptly Monitor food production processes to uphold quality standards in both casual dining and fine dining settings Implement training & development programs to enhance staff skills in culinary techniques, customer service, and food safety Requirements Proven management experience within the food service industry, ideally in quick service or fast food restaurants with casual or fine dining experience Extensive knowledge of food preparation, cooking techniques, and kitchen management Familiarity with POS systems such as Aloha POS or Micros POS for order processing and sales tracking Strong background in inventory control, budgeting, and food cost management Demonstrated leadership skills with experience in supervising teams, interviewing candidates, and staff training & development Excellent customer service skills with the ability to handle diverse guest needs professionally Experience in managing shift operations within a hospitality or restaurant environment Knowledge of food safety standards and regulations related to food handling and sanitation Hospitality management background with experience in catering, banquet services or hotel settings is a plus Join us to lead a vibrant team dedicated to delivering memorable dining experiences! We value energetic leaders who thrive on building strong teams while ensuring operational excellence. This paid position offers an exciting opportunity to grow your management career within the thriving food industry.

    Easy apply
  • Front Office Manager
    Front Office Manager
    7 days ago
    Full-time
    Bloomfield

    Milestones Child Care Academy is dedicated to providing a nurturing and educational environment for young children. As a leading daycare and preschool provider, we prioritize safety, learning, and development to foster the growth of every child in our care. Summary We are seeking a Front Office Manager to oversee the daily operations of our childcare facility located in Bloomfield. This role is vital in ensuring smooth administrative functions and delivering excellent customer service to families and staff alike. Responsibilities Manage front desk operations, including greeting visitors and handling inquiries. Coordinate communication between parents, staff, and management. Ensure a welcoming and professional environment for children, parents, and staff. Oversee scheduling, appointments, and administrative tasks. Maintain accurate records of attendance and other essential documentation. Support staff with customer service issues and resolve concerns promptly. Implement policies that enhance the safety and well-being of children. Collaborate with management to improve overall facility operations. Qualifications Proven experience in hospitality management or customer service roles. Excellent communication skills in English; multilingual abilities are a plus. Strong organizational skills with attention to detail. Ability to manage multiple tasks efficiently. Friendly demeanor with a professional attitude. Prior experience in a childcare or educational setting is preferred but not required. Proficiency with multi-line phone systems and basic administrative software. Call-To-Action 'Join our team at Milestones Child Care Academy where your organizational skills can make a real difference in young lives. If you’re passionate about creating a positive environment for children and families, we’d love to hear from you—apply today to become part of our caring community.'

    Easy apply
  • Business Development Consultant
    Business Development Consultant
    2 months ago
    Full-time
    Elizabeth

    BDC Representative (English/Spanish) – In-Person Monday through Saturday · 10am to 5pm Location: Elizabeth, NJ Overview We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team in person. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales. Key Responsibilities: • Handle inbound phone calls, internet leads, and chat inquiries from potential customers., • Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic., • Set and confirm appointments for the sales team., • Maintain excellent product knowledge of available vehicles, specials, and financing options., • Enter and update customer information in the CRM system., • Send professional email/text follow-ups to increase appointment show rates., • Provide a positive first impression of the dealership through excellent communication., • Meet or exceed weekly/monthly goals for calls, appointments, and leads., • Work closely with the sales team and management to ensure a smooth handoff of customers. Qualifications • Prior experience in automotive BDC, call center, or customer service preferred., • Strong verbal and written communication skills in English (Spanish bilingual is a must)., • Comfortable making high-volume outbound calls daily., • Basic computer and CRM proficiency., • Positive attitude, strong work ethic, and ability to work in person as part of a team in a fast-paced dealership., • Reliable transportation to our Elizabeth, NJ location., • Ability to handle rejection professionally and remain motivated. Compensation • Base salary + performance bonuses based on appointments shown/sold., • Opportunities for career growth within the dealership.

    Immediate start!
    No experience
    Easy apply
  • Sales Representative
    Sales Representative
    2 months ago
    Full-time
    Elizabeth

    NOW HIRING – Sales Representatives - Used Car Dealership Elizabeth, NJ Job Type: Full Time | Commission Based + Performance Bonus About Us: We are a growing used car dealership committed to providing our customers with high quality vehicles, excellent financing options, and exceptional service. We’re looking for a motivated and customer focused Automotive Sales Representatives to join our team under the supervision of the sales manager. Reporting: Sales Representatives report directly to the Sales Manager. Responsibilities: ~Meet and greet, assist customers in selecting vehicles that fit their needs and budget. ~Build strong relationships with customers to ensure repeat business and referrals. ~Explain vehicle features, financing options, warranties, and dealership services. ~Negotiate sales and close deals while maintaining a customer first approach. ~Follow up with leads, maintain CRM records, and respond promptly to inquiries. ~Stay up to date on inventory, promotions, and automotive market trends. Qualifications: ~Previous sales experience is not required. ~Excellent communication and interpersonal skills. ~Strong negotiation and closing abilities. ~Self motivated, goal oriented, and able to work in a fast paced environment. ~Valid driver’s license and clean driving record. ~Bilingual (English/Spanish) is a must. What We Offer: ~Competitive commission pay. ~Monthly performance bonuses. ~Ongoing training and career growth opportunities. ~Employee discounts on vehicles. ~Monday through Saturday: 10am to 7pm Don’t just get a job build a career in auto sales with H&M! Job Type: Full-time Work Location: In person

    Immediate start!
    No experience
    Easy apply