JOB TODAY logo

Customer service team lead jobs in Passaic, New JerseyCreate job alerts

Are you a business? Hire customer service team lead candidates in Passaic, NJ

  • Team Member
    Team Member
    17 hours ago
    $16.5–$18.5 hourly
    Part-time
    Upper West Side, Manhattan

    • We are looking for experienced, passionate Team Members to grow with us!, • At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!, • You will love working at NAYA, • We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:, • More on the way!, • At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success., • ++How You'll Impact++, • The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from front-of-house service to back-of-house preparation. Team Members provide outstanding customer service while ensuring store standards of cleanliness, organization, and quality. Responsibilities include preparing food, working on the service line, cooking on the grill, and setting up and stocking stations. Team Members collaborate with the team to prepare menu items and maintain a smooth, efficient service experience., • ++What You'll Do++, • Prepare daily production items in cooperation with kitchen staff., • Ensure food products are prepped correctly, following recipes and Naya's standards., • Follow recipes and portion control standards to maintain consistency and quality., • Wash dishes and tools used during food prep., • Minimize waste and assist with inventory counts., • Receive, disinfect, store, and organize deliveries following FIFO and best storage practices., • Maintain proper storage temperatures and rotation procedures per DOH regulations., • Clean and sanitize kitchen equipment, tools, and workstations thoroughly and on schedule., • Keep floors in work areas clean, dry, and free of debris., • Ensure a sanitary, clean, and safe kitchen environment, maintaining all equipment and utensils., • Customer Service, • Provide timely and courteous service to guests in alignment with Naya's policies and procedures. • Display thorough knowledge of menu items, including beverages, and adhere to legal alcohol service requirements., • Greet guests, take orders, and expedite as needed, ensuring accuracy and satisfaction., • Ring orders into the POS system accurately and collect payments., • Assist customers with making change, as applicable., • Follow cash handling procedures, turning in accurate amounts daily., • Maintain a clean, stocked, and organized workstation at the start of each shift., • Stock cashier stations with necessary items, including paper goods and ice water., • Change trash bags, wipe tables, and counters, and pack sauce sides and pita bread., • Turn on displays and play music as part of daily setup., • Follow the proper cash handling procedures and rings up items correctly, • Complete all side work and cleaning tasks to Naya's standards, including setting up sanitizing pails., • Support and assist team members as needed., • Communicate issues and ideas to the Chef or Director of Operations., • Participate in training and development of new employees to uphold Naya's service standards., • Adhere to sanitation standards and company policies on scheduling, clocking in/out, uniforms, and grooming., • Attend company meetings and training sessions as required., • Exhibit a friendly, positive, and helpful attitude at all times., • Carry out additional duties as assigned by management., • ++Who You Are++, • 1+ year experience as a restaurant team member at similar caliber concept, • The ability to lift at least 50 pounds on a regular basis., • The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day., • Excellent communicator in written and verbal formats., • Communicates information effectively and efficiently., • Completed the Train the Trainer course., • Maintain a friendly, helpful and positive attitude always., • Polished personal presentation; grooming meets Naya standards, as outlined by Employee Handbook, • The ability to withstand exposure to high volume of business and the movement, noise and temperature extremes associated with a busy restaurant., • Ability to perform essential job functions under pressure, maintain professionalism when working under stress., • Ability to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Attends mandatory meetings., • Adherence to company, state, and county sanitation standards., • Strict adherence to posted schedule and clock in/out at times.

    Easy apply
  • Sales and Marketing Professional
    Sales and Marketing Professional
    1 day ago
    Full-time
    Montclair

    We are seeking a dynamic and energetic Sales and Marketing Professional to join our team and drive our business growth forward. This role offers an exciting opportunity to leverage your expertise in outside sales, business development, and account management to expand our market presence. You will be at the forefront of building strong client relationships, generating leads, and delivering innovative solutions that meet customer needs. If you thrive in a fast-paced environment and are passionate about sales, marketing, and technology, this position is perfect for you! Duties Develop and execute strategic sales plans to target new business opportunities through B2B sales channels. Conduct territory management by identifying potential clients within assigned regions and cultivating relationships through cold calling, direct sales, and territory sales activities. Manage existing accounts by providing exceptional customer service, upselling products or services, and ensuring client satisfaction through effective account management. Lead generation efforts including prospecting, qualifying leads, and converting prospects into loyal customers using CRM software such as Salesforce. Deliver compelling product demos and technical sales presentations to showcase solutions tailored to client needs. Negotiate contracts and pricing agreements with clients to maximize revenue while maintaining strong professional relationships. Collaborate with marketing teams to develop campaigns that increase brand awareness and support sales initiatives. Track sales performance metrics, analyze data for insights, and adjust strategies accordingly to meet targets. Skills Proven experience in outside sales, B2B sales, or technology sales with a focus on territory management and lead generation. Strong management skills with the ability to oversee multiple accounts and territories simultaneously. Expertise in CRM software such as Salesforce for tracking customer interactions, managing pipelines, and analyzing sales data. Excellent negotiation skills combined with a customer-centric approach to foster long-term relationships. Proficiency in conducting product demos and technical sales presentations that clearly communicate value propositions. Ability to perform inside sales activities including cold calling, follow-ups, and customer outreach effectively. Strong analysis skills to interpret market trends, customer feedback, and sales performance metrics. Exceptional communication skills paired with a proactive attitude towards upselling and expanding existing accounts. Knowledge of retail sales environments is a plus but not required; enthusiasm for continuous learning is essential. Join us as a Sales and Marketing Professional where your energy fuels growth! Bring your passion for technology solutions, your knack for building relationships, and your drive for success — together we’ll achieve remarkable results! Pay: $18.00 - $25.00 per hour Benefits: Employee discount Expense account Paid time off Work Location: In person

    Easy apply
  • Shift Leader
    Shift Leader
    17 hours ago
    $18–$22 hourly
    Part-time
    Upper West Side, Manhattan

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++How You'll Impact++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++What You'll Do++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++Who You Are++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

    Easy apply
  • CDL Driver A - FTAL (Full Time Annual Leave) Bilingual Preferred (English/Spanish)
    CDL Driver A - FTAL (Full Time Annual Leave) Bilingual Preferred (English/Spanish)
    1 month ago
    Full-time
    City of Orange

    Company Overview: SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™! Position Overview: As a part of our dedicated team, CDL Drivers will be operating a SiteOne vehicle to deliver world-class service and landscape, nursery, forestry, and irrigation products to our customers. CDL Drivers are also responsible for loading and unloading trucks in addition to working with teammates to ensure the branch is operating successfully. This position will include the use of in-vehicle dash cameras to ensure the safety of SiteOne drivers, workforce, and the general public. In-vehicle dash cameras are designed to enhance job performance, driver and public safety, and provide assistance in critical situations. What you’ll do: Operate vehicle in accordance with local, state and federal transportation regulations Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person or over the phone Pull and prepare inventory orders for customer pick up or delivery Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance Assist with other branch responsibilities as needed Do no obstruct or interfere with in-vehicle dash cameras, which must remain on during working time. Cameras may be turned off during off-duty time. Adhere to all SiteOne safety and security protocols, including but not limited to required use of in-vehicle dash cameras. Skills We Are Seeking:: Valid Class A CDL license Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred Experience operating a Manual shift may be preferred Experience operating a Moffett or other truck-mounted forklift may be preferred Ability to read and write to record and maintain daily records Ability to perform physical requirements such as bending, lifting, stretching and reaching both below the waist and above the head on a daily basis Ability to lift up to 50lbs Ready and willing to learn and adopt new technologies and ways of working High school diploma or equivalent preferred Compensation & Benefits: Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays DailyPay available! 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! Expected Hourly Rate $25-28

    Easy apply
  • Sales Consultant
    Sales Consultant
    2 months ago
    $40000–$75000 yearly
    Full-time
    Forest Hill, Newark

    We are seeking a highly motivated and customer-focused Sales Consultant to join our team at Greg Daniels - State Farm Insurance Agent. In this role, you will play a crucial part in helping individuals and families protect what matters most to them by providing personalized insurance solutions. Key Responsibilities: • Develop leads, schedule appointments, identify customer needs, and market appropriate State Farm products and services., • Establish customer relationships and follow up with customers in a timely manner., • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, billing clarification, and claims submissions., • Work with the agent to establish and meet marketing goals., • Maintain a strong work ethic with a total commitment to success each and every day. Qualifications: • Proven experience in a sales or customer service environment is highly preferred., • Excellent communication and interpersonal skills., • Ability to multi-task, organize, and prioritize., • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams., • Must be willing to obtain necessary state insurance licenses. Join our team and build a rewarding career with opportunities for professional growth and competitive compensation, including commission potential, in a supportive agency environment.

    Easy apply
  • Assistant Manager
    Assistant Manager
    2 months ago
    $17–$20 hourly
    Full-time
    Manhattan, New York

    CULTIVATE A BETTER EXPERIENCE At Adobo Mexican Grill, food served fast doesn’t have to feel like “fast food.” We’re redefining what it means to serve fresh, flavorful, and customizable Mexican cuisine made with care. From cooking on the grill to preparing custom orders, we do things differently — with quality, teamwork, and pride. We invite you to join us as we continue to grow, innovate, and bring a better dining experience to every guest. THE OPPORTUNITY As an Assistant Manager, you will play a critical leadership role in driving daily operations, team performance, and guest satisfaction. You’ll lead by example — ensuring food quality, food safety, operational excellence, and strong team culture throughout every shift. You will oversee both back-of-house and front-of-house operations, support staff development, manage inventory and labor, and ensure compliance with NYC health regulations. This is a hands-on leadership position where you are actively coaching, solving problems, and elevating performance in real time. The Assistant Manager ensures the quality, safety, and consistency of Adobo’s food every day while inspiring Crew members and creating an environment where every guest leaves happy. WHAT YOU’LL DO In addition to following Adobo’s policies and procedures, key responsibilities include: Leadership & Operations Lead and supervise daily restaurant operations. Support hiring, onboarding, and training of Crew members. Coach and develop team members into future leaders. Manage shift execution, ensuring smooth service flow. Maintain strong communication between front-of-house and back-of-house teams. Food Quality & Safety Ensure all food meets Adobo’s high standards. Enforce NYC food safety and sanitation guidelines. Monitor food handling, storage, and FIFO inventory rotation. Complete required temperature logs, safety checklists, and compliance documentation. Maintain an “A” grade standard at all times. Inventory & Cost Control Oversee stocking, ordering, and waste management. Monitor food costs and labor to meet performance targets. Ensure kitchen equipment is properly maintained and coordinate repairs when needed. Guest Experience Resolve guest concerns professionally and efficiently. Maintain a positive, welcoming dining environment. Lead by example in hospitality and service excellence. WHAT YOU’LL BRING TO THE TABLE Valid NYC Food Protection Certificate (REQUIRED). Must be 21 years or older. Prior management or supervisory experience in a restaurant environment. Strong understanding of food safety, sanitation, and NYC health regulations. Ability to lead, motivate, and hold team members accountable. Strong communication skills in the primary language(s) of the restaurant. High school diploma (preferred). Ability to work nights, weekends, and holidays as needed. Passion for fresh, flavorful food and operational excellence. WHAT’S IN IT FOR YOU Competitive pay. Performance-based growth opportunities. Flexible scheduling. Free meals during your shift. Leadership development — many of our General Managers started in leadership support roles. A supportive team environment where your leadership truly matters.

    Easy apply