Bilingual Client Service Representative (English/Spanish)
19 days ago
Santa Ana
Job Description This position is full-time and on-site. We are seeking a Bilingual Client Service Representative to join our team! You will be responsible with helping customers by providing product and service information, documenting potential client inquiries, and explaining firm capabilities. We are looking for a stable, long-term team member who is looking for a home to grow with and is not afraid of putting in hard work. There is room for advancement within the organization. Responsibilities: • Handle customer inquiries and collect basic potential client information, • Provide information about the firm's services, • Troubleshoot and resolve service issues and concerns, • Document and update customer records based on interactions, • Develop and maintain a knowledge base of the evolving service offerings Qualifications: • Must be bilingual (Spanish/English), • A bachelor's degree from an accredited college or university is required., • Previous experience in customer service, sales, or other related fields, • Experience with loans, credit, and/or credit cards is a plus, • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills, • Familiarity with CRM platforms, • Deadline and detail-oriented Compensation Includes: • Hourly Rate $18.00 DOE, • Paid Training, • Medical, Dental and Vision provided after 90 days., • Paid HolidaysCompany DescriptionWe believe consumers deserve dignity, transparency, and strong legal advocacy. Every interaction with a client is an opportunity to reinforce understanding, trust, and progress toward financial stability. Thomas Kerns McKnight, LLP is a consumer rights and advocacy law firm that focuses on personal finances and the available options to help consumers navigate these difficult financial times. Headquartered in Orange County, the attorneys and legal professionals of Thomas Kerns McKnight assist clients in several states across the country. Thomas Kerns McKnight is a bankruptcy attorney and Certified Mortgage Banker (CMB) with almost 40 years of experience. Mr. McKnight is a multi-faceted expert in matters surrounding finance and debt, new venture finance, and debt forensics. He is known for his skills on contract and leasing dissolution, reversal, conversion, novation, accords, and satisfactions. He is licensed to practice in Arizona, Maryland, New York, Ohio, Virginia, and the District of Columbia. McKnight is also a member of the bars of the U.S. Bankruptcy Court for the District of Columbia, U.S. Bankruptcy Court for both the Eastern and Western Districts of Virginia, U.S. Bankruptcy Courts for both the Southern and Eastern Districts of New York, U.S. Bankruptcy Court for Maryland, the U.S. Court of Appeals for the Fourth Circuit, the U.S. Court of Appeals for the Ninth Circuit, and the United States Supreme Court. He received his Bachelor of Science in Business from Miami University (1970) and his Juris Doctor from Ohio State University (1972), where he was an Articles Editor for The Ohio State Law Journal. From 1963 to 1966, he was a U.S. Marine.We believe consumers deserve dignity, transparency, and strong legal advocacy. Every interaction with a client is an opportunity to reinforce understanding, trust, and progress toward financial stability.\r\n\r\nThomas Kerns McKnight, LLP is a consumer rights and advocacy law firm that focuses on personal finances and the available options to help consumers navigate these difficult financial times. Headquartered in Orange County, the attorneys and legal professionals of Thomas Kerns McKnight assist clients in several states across the country.\r\n\r\nThomas Kerns McKnight is a bankruptcy attorney and Certified Mortgage Banker (CMB) with almost 40 years of experience. Mr. McKnight is a multi-faceted expert in matters surrounding finance and debt, new venture finance, and debt forensics. He is known for his skills on contract and leasing dissolution, reversal, conversion, novation, accords, and satisfactions. He is licensed to practice in Arizona, Maryland, New York, Ohio, Virginia, and the District of Columbia. McKnight is also a member of the bars of the U.S. Bankruptcy Court for the District of Columbia, U.S. Bankruptcy Court for both the Eastern and Western Districts of Virginia, U.S. Bankruptcy Courts for both the Southern and Eastern Districts of New York, U.S. Bankruptcy Court for Maryland, the U.S. Court of Appeals for the Fourth Circuit, the U.S. Court of Appeals for the Ninth Circuit, and the United States Supreme Court. He received his Bachelor of Science in Business from Miami University (1970) and his Juris Doctor from Ohio State University (1972), where he was an Articles Editor for The Ohio State Law Journal. From 1963 to 1966, he was a U.S. Marine.