Account Manager - State Farm Agent Team Member
hace 20 días
Huntingdon Valley
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off Job Type: Full-time (Remote U.S.) Compensation: Base Salary + Commission + Performance Bonuses Licensing: Active Property & Casualty (P&C) required; Life & Health preferred (or willingness to obtain) About the Role Were seeking a bilingual, licensed professional with proven experience in a State Farm agency to deliver exceptional customer experiences while driving retention and growth. In this fully remote role, youll manage day-to-day service needs and confidently pivot into in-book salesidentifying coverage gaps, preparing quotes, and cross-selling/upselling when it benefits the customer. Responsibilities • Customer Service & Retention, • Handle inbound/outbound calls, email, and chat for policy changes/endorsements, billing, ID cards, certificates, and claims support., • Conduct proactive renewal and coverage reviews; execute retention outreach and follow-ups., • Maintain accurate, compliant records in ECRM/Agent Toolkit and follow carrier/agency procedures., • Sales (In-Book Pivoting), • During service interactions, identify needs and recommend additional lines (Auto, Home, Umbrella; Life/Health if licensed)., • Generate quotes, manage follow-ups, close opportunities or hand off to a producer., • Meet or exceed monthly activity, quality, and production goals., • Teamwork & Compliance, • Collaborate with the agent and teammates to deliver a seamless client experience., • Adhere to privacy, documentation, and service-level standards. Qualifications • Fluent Spanish and English (required)professional verbal and written communication in both., • State Farm agency experience (required) with strong working knowledge of ECRM/Agent Toolkit and State Farm workflows., • Active P&C license (required); Life & Health preferred or willingness to obtain., • Demonstrated success in both service and sales (cross-sell/upsell) with a customer-first mindset., • Excellent interpersonal, problem-solving, and time-management skills; calm and professional under pressure., • Remote-ready setup: reliable high-speed internet, quiet/secure workspace, and comfort on video meetings. What We Offer • Compensation: Base salary plus commissions and performance bonuses tied to qualified in-book sales and retention outcomes., • Growth: Clear pathways into senior service, producer/sales, or leadership roles., • Training: Ongoing product, sales, and compliance training to continually sharpen your skills., • Culture: Supportive, collaborative team focused on doing whats best for the customer. Schedule • Full-time, MondayFriday during EST. business hours (some flexibility as business needs evolve). How to Apply Please submit your resume and include: • Your Spanish/English proficiency level,, • Your P&C license state/number (and Life & Health, if applicable),, • A brief summary of your State Farm agency experience (tools used, responsibilities, tenure). This is a remote position.