Customer Service Rep/Account Manager
hace 18 días
Dallas
Job DescriptionJob Title: Account Manager Location: Dallas, Texas Reports to: Director of Client Services Job Description for Client Services, but not limited to: Handle the day to day services for the clients of SDM/SDS. Interact with all departments, including lettershop, warehouse and Data/imaging. Effectively communicate the status on a daily basis in the meetings held. Responsibilities include: • Delivery of the client's jobs on budget, on time and with the highest level of service and quality., • Building relationships with clients and the development of communication channels to ensure smooth workflow., • Working with Clients, Sales and Data/Production Managers to source, produce, and manage print and direct mail campaigns., • Being the liaison between internal departments, clients and vendors to ensure quality, on-time delivery, • Gathering job requirements, project quoting and procurement of print for direct mail projects, including lettershop and postage responsibilities., • Direct mail and commercial print buying - including offset printing (web, sheet-fed, continuous form, and inline finishing); digital printing., • Writing accurate, clear and concise data, text & lettershop instructions for complex direct mail campaigns., • Preparing work orders, trim/fold and inserting samples for production, • Validating data, print, imaging, and lettershop accuracy via client approvals and sign off approvals, • Knowledge of postal regulations and the ability to work with USPS personnel for Mail Piece Design approval., • Managing all facets of job production, delivery and invoicing., • The ability to excel within fast paced, high energy environments., • Consistently exceed client expectations and provide superior customer service. Other duties as assigned.