Customer support specialist jobs in Poughkeepsie, New YorkCreate job alerts

10:00am-10:00pm/Friday-Sunday, 3x12 Schedule Staples is business to business. You’re what binds us together. Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers. What you’ll be doing: • Run reports in systems such as WMS, Sunbeam or other WMS or labor reporting systems., • Assist department leader in managing the workflow as needed., • Provide required information to supervisors and managers to meet reporting and metric requirements., • Assist with communicating information to departmental teams., • Analyze data from information and develop recommendations for action or improvement., • Maintain system as required due to upgrades or business changes., • Ensure compliance with systems and SOPS and audit activity to ensure compliance., • Coordinate and communicate any major changes or enhancements to the systems., • Work closely with Clerical support, supervisors, and managers at the location and those providing central administration and/or services., • Interact with customer service to expedite and manage high touch customer requests, research complaints, and resolve issues., • Provide support and backup for operations specialist role in other departments as needed., • Provide support and backup in various warehouse functional areas as needed., • Direct associate concerns to department leader. What you bring to the table: • Significant above average math skills., • Perceptible verbal, written and communications skills with a focus on detail oriented., • Calculable building metrics and knowledge of Staples product flow and the interdependencies between departments., • Ability to help supervisors lead and coordinate effective work operations using data and information to help improve processes. What’s needed- Basic Qualifications: • 1+ years of basic Microsoft Excel computer skills, • 1+ years of basic knowledge (depending on location) of EXE/PKMS/WMS, Galaxy AS/400 system, Sunbeam, BRIO, Cubiscan dimension calculation equipment, AMS software for Cubiscan, • Certification in Material Handling equipment or willingness to learn What’s needed- Preferred Qualifications: • Microsoft Access experience preferred, • Knowledge of MS Teams environment preferred including Power BI We Offer: • Competitive Pay: $18.90-$25.04/hour Based on Experience, plus $1.25/hour Shift Differential, • Inclusive culture with associate-led Business Resource Groups., • Staples offers both Full-Time and Part-Time benefits. Some Full-Time benefits include: 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) #stapleshiringwarehouse At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you! What you will be doing: • Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone, • Use your parts knowledge to assist other NAPA team members answer questions for customers, • Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!, • Bring customer focus and high energy to our fast-paced stores, • Welcome retail customers into our retail stores and engage to provide a positive consumer experience, • Use technology (computer), cash register, telephone, and paper catalog system This is the right opportunity for you if you: • Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions, • Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year, • You are willing to learn all things automotive if you don’t have the background in automotive parts., • Want to join a team where you can learn and grow your career – the opportunities are endless! What you’ll need: • Valid Driver’s License, • Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts., • High School Diploma or GED. Technical or Trade school courses or degree., • Excellent verbal and written communication skills, • Love fast paced retail environments, • Great listening skills and empathy for customers And if you have this, even better (not a deal breaker if you don’t): • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership., • Experience in a parts store, auction, retail store, auto body/collision, • Knowledge of cataloging AND/OR inventory management systems, a plus, • Entirely customer-centric (external/internal), • ASE Certifications What’s in it for you: • Awesome people and brand, • Competitive Pay, • Outstanding health benefits and 401K, • Stable company. Fortune 200 with a “family” feel, • A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!, • Great training, and ongoing development with support from multiple leaders/your team This position offers an hourly pay of $19.25. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process. Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. #HTF Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job DescriptionDescription: We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: This role will be based out of Marshall+Sterling’s Latham or Poughkeepsie New York Offices • Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes., • Document all client and carrier communications regarding coverages and exposures in the management system., • Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims., • Maintain required professional accreditations and participate in continuing education programs when available., • Perform other duties and projects as assigned.Requirements:, • Proficiency with AI tools, task management systems, and Microsoft Office., • High School diploma or equivalent required, • Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here’s what makes our ESOP so valuable: • Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success., • Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success. MS24 Compensation details: 37500-42500 Hourly Wage PIe4a82df60b99-25405-38792618

Job DescriptionRevenue Cycle Specialist | Medical Billing & Collections Location: New Paltz, NY Pay: $19/hour Schedule: Monday–Friday, 8:00 AM–4:30 PM Type: Temp-to-Hire We are seeking a detail-oriented Revenue Cycle Specialist to join a busy healthcare office in New Paltz, NY. This role is ideal for someone with 3–6 months of medical billing or office experience who is looking to build their career in healthcare administration. As a Revenue Cycle Specialist, you will support the billing and collections process, assist with accounts receivable, and provide administrative and customer service support to patients, providers, and insurance companies. Revenue Cycle Specialist Responsibilities • Review and process insurance claims, Explanation of Benefits (EOBs), payments, and denials, • Post charges and payments accurately into the system, • Maintain up-to-date knowledge of designated accounts receivable and ensure timely collections, • Respond to patient, provider, and payer inquiries via phone, email, and mail, • Verify patient eligibility and update insurance information, • Assist with preparing and mailing paper claims, spreadsheets, and appeals as needed, • Identify issues with denied claims and communicate them to managementRevenue Cycle Specialist Qualifications, • High School Diploma or GED required; Associate’s degree in business, accounting, or healthcare preferred, • Medical Billing & Coding or Medical Administrative Assistant certification a plus, • 3–6 months of medical billing, collections, or healthcare office experience required, • Proficiency with Microsoft Office; familiarity with EHR/EMR systems (Epic, etc.) a plus, • Strong communication, organizational, and problem-solving skills, • Ability to work independently and as part of a teamWhy Apply?, • Gain valuable hands-on experience in medical billing and revenue cycle management, • Steady full-time schedule, Monday–Friday, • Competitive pay at $19/hour, • Opportunity to grow within the healthcare fieldIf you have a background in medical billing, collections, or healthcare office support and want to expand your skills, apply today for this Revenue Cycle Specialist role in New Paltz, NY! #Admin2025 #ZRCompany DescriptionEthan Allen Workforce Solutions offers job seekers and employers the most complete, leading-edge employment services in the Hudson Valley. Whether you are looking for employment opportunities, quality employees or off-site personnel services such as payroll, employee benefits or risk management, we are experts in meeting the needs of workers and companies across the Hudson Valley!Ethan Allen Workforce Solutions offers job seekers and employers the most complete, leading-edge employment services in the Hudson Valley.\r\n\r\nWhether you are looking for employment opportunities, quality employees or off-site personnel services such as payroll, employee benefits or risk management, we are experts in meeting the needs of workers and companies across the Hudson Valley!

Job Description Family Health Service Provider with a statewide presence is seeking to add some Revenue Cycle Specialists to the team in their New Paltz location. Starting salary varies by experience plus great benefits. Join a collaborative team that emphasizes a "second family" atmosphere and room for career growth. Hybrid schedule after first 90 days (3 days per week in office) Description 1) The Revenue Cycle Specialist II This position requires advanced working knowledge of medical accounts receivable billing and collections. Must demonstrate the ability to complete work in designated area of accounts receivable with measurable results. Staff in this position is required to meet standards and goals within their designated area of accounts receivable. Designated areas of responsibility include but are not limited to the following: 1. Self-pay/Sliding Fee2. Managed Care Plans, 2. Medicaid, 3. Medicare, 4. Commercial Plans, 5. Payment/denial posting Requirements Ability to perform clerical/technical/service/administrative tasks. Ability to identify, analyze, and research denial patterns. Maintains complete understanding of assigned area of accounts receivable. Able to identify and resolve credit balances. Assures collections of designated accounts receivable are accomplished through proper follow-up and adherence to existing policies and procedures for that area. Reviews all correspondence on a daily basis for denials and short paid claims. Reviews and processes all Explanation of Benefits for designated accounts. May be tasked to post payments and denials for designated accounts upon receipt. Performs work queue activities according to designated account receivable area’s policies and procedures. This is a method whereby designated accounts will be worked on a daily basis. A minimum number of accounts worked to be determined by management. Performs corrections as required based on information found on Error Reports, various work queues or other methods as assigned. This includes both internal and external errors and is to be reviewed and corrected on a daily or weekly basis. Communicates to management information related to changes required for designated area to facilitate the collection of accounts receivable. Works Aged Accounts Receivable on a daily/weekly basis to ensure that designated accounts are processed timely and work queues are kept current according to the standards set by the department. This will be done via various work queues and reports. Verifies and performs data entry of patients’ personal/insurance information as needed to assist in payment of debt for designated accounts. Responds to incoming telephone, mail and email inquiries from patients, providers and payers regarding outstanding balance. Interacts with other departments, insurance companies, medical professionals and patients’ on daily basis. Recognizes issues relating to provider credentialing and payer contracts and communicates such information in a timely manner to their manager for escalation. Maintains familiarity with the Institute fee schedules as well as CPT and ICD-10 coding and keeps up to date on annual changes. Maintains patient/employee confidentiality in the management of protected information. May be responsible for Claim Printing/Reviewing of printed claim forms for accuracy to ensure claims are paid timely. May be responsible for the submission of electronic claim and/or patient statement files depending on designated accounts receivable. May post charges as assigned for sites without automatic entry of electronic encounters. May be asked to participate in new staff orientation programs to familiarize them with coding and billing procedures and policy updates as deemed necessary. May be asked to assist with special projects. Participates in the department’s performance improvement activities. Maintains patient/employee confidentiality in the management of information. Observes the Health Care System’s compliance policies. Participates in the development of other staff members as needed. SKILLS: Experience with collections, commercial insurance, billing, medical terminology, CPT, ICD-10. Typing/keyboarding and data entry skills. Experience creating and maintaining Excel spreadsheets. Strong customer service skills. Effective in taking action with being told (self-motivated, take initiative). Ability to maintain cooperative, friendly and mutually supportive work environment: a “team” player. Ability to maintain congenial, professional, courteous, and respectful attitude in dealing with co-workers, payers, patients, and outside community. Excellent verbal and written communication skills. Ability to deal calmly with individuals under stress. QUALITIFICATIONS: HS Diploma or GED required. Associate's degree in business, Accounting, or Healthcare preferred. Medical Billing & Coding or Medical Administrative Assistant Certification. 2+ years of medical billing and/or collections experience or one (1) full year IFH experience as a Revenue Cycle Specialist I required. Knowledge of CPT and ICD-10 Coding required. Description 2) Revenue Cycle Specialist I Ideal candidates are cognizant of the philosophy, standards, objectives and policies of the Department and the Organization. The representative shall have a basic understanding of medical billing and collections and will provide support to senior representatives to facilitate the collections of accounts receivable. Staff in this position must be able to complete basic tasks within the department which requires the ability to perform administrative, data entry, and /or customer service duties. Requirements Maintains complete understanding of designated accounts. Assures the smooth operation of designated accounts receivable through proper follow-up and adherence to existing policies and procedures for the assigned area. Reviews and processes correspondence on a daily basis. Reviews and processes Explanation of Benefits for designated accounts and posts payments and denials accurately upon receipt. Provides clerical support to senior representatives such as mailing paper claims, preparing spreadsheets for appeals, or maintaining data spreadsheets as directed by the manager (s). Communicates to management information related to changes required for designated areas to facilitate the collection of accounts receivable. May be responsible for specific Aged Accounts Receivable’s on a weekly basis to ensure that designated accounts are processed timely. This will be done via various work queues and reports. Verifies eligibility and performs data entry of patients’ personal/insurance information as needed to assist in payment of debt for designated accounts. Responds to incoming telephone, mail and email and Epic CRM inquiries from patients, providers and payers regarding outstanding balance. Interacts with other departments, insurance companies, medical professionals and patients on daily basis. Recognizes issues relating to claims denials and communicates such information in a timely manner to the manager of the billing department. Maintains familiarity with the Institute fee schedules as well as CPT and ICD-10 coding; keeps up to date on annual changes. May be responsible for Claim Printing/Reviewing of printed claim forms for accuracy to ensure claims are paid timely. Maintains patient/employee confidentiality in the management of protected information. May be responsible for the submission of electronic claim and/or patient statement files depending on designated accounts receivable. May post charges or payments as assigned without automatic electronic assistance. Facilitate the collections of patient due balances through applicable collections processes. May be asked to participate in new staff orientation to familiarize them with procedures and policy updates as deemed necessary. May be asked to assist with special projects. Participates in the department’s performance improvement activities. Maintains patient/employee confidentiality in the management of information. Observes the Health Care System’s compliance policies. QUALIFICATIONS: High School Diploma or GED required. Associate's degree in business, accounting or healthcare preferred. Medical Billing & Coding or Medical Administrative Assistant Certifications preferred. Minimum of 3-6 months related office experience in a business office. Company DescriptionExcellent opportunity.Excellent opportunity.

Lynker is seeking a Travel Compliance Specialist, with close attention to detail, to support a long-term contract with NOAA. Lynker is searching for a talented, highly motivated, customer service oriented Travel/Compliance Specialist to support the National Oceanic and Atmospheric Administration (NO

Job DescriptionDescription: We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: This role will be based out of Marshall+Sterling’s Latham or Poughkeepsie New York Offices • Support Client Service Specialists by assisting with customer requests and maintaining smooth operations behind the scenes., • Document all client and carrier communications regarding coverages and exposures in the management system., • Follow workflow procedures, adhere to agency guidelines, and promptly report any actual or potential E&O claims., • Maintain required professional accreditations and participate in continuing education programs when available., • Perform other duties and projects as assigned.Requirements:, • Proficiency with AI tools, task management systems, and Microsoft Office., • High School diploma or equivalent required, • Brings a positive attitude and works well with fellow employee owners, leaders, and others inside and outside the company. Compensation: $37,500 - $42,500, based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here’s what makes our ESOP so valuable: • Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company’s success., • Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company’s growth and success. MS24

The Customer Experience Specialist is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner. The actual compensation will be determined based on experience and other factors permitted by

Do you love solving problems, connecting with people, and making their day easier? At Practice Better, we're looking for a Customer Support Specialist who's excited to support our customers as we grow. Job Title: Customer Support Specialist. This isn't your typical support role: you'll have the chan

Junior Customer Support Specialist | Remote | AI SaaS Support.We believe in the power of process and its potential to unlock growth in teams everywhere.Process Street is an AI software and compliance operations platform startup from San Francisco.We help our customers build, document, automate, and

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job DescriptionAbout SpotOnWe're not just building restaurant tech—we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users, • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users, • Awarded Great Places to Work and Built In's Best Workplaces for multiple years runningWe move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.Hospitality Specialist At SpotOn, we help restaurants and small businesses compete and win with flexible payment and software technology backed by real people who really care. Every SpotOn tool, from seamless point-of-sale systems to integrated restaurant management solutions, is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was: • Named one of Fast Company's Most Innovative Companies of 2024, • Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row, • Selected as the Best Overall Restaurant POS by NerdWallet That's where you come in. As a Hospitality Specialist, you will be working in your local assigned territory and responsible for promoting our full product suite while building positive relationships with local businesses & restaurant owners to help take their businesses to the next level. We're looking for motivated individuals with an entrepreneurial spirit who excel at developing new relationships, deeply understand SMB's biggest challenges, and have the drive to make a significant impact in their local communities. Responsibilities: • Be a local representative for SpotOn in your community by offering advanced technology to local business owners that will help run and grow their businesses, • Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners and merchants, • Manage the full sales cycle from start to finish with a growing portfolio of clients, • Hit sales targets, with a particular focus on selling software & point-of-sale solutions along with payment processing Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of our qualifications and if this role is aligned with your career trajectory. • 2+ years of B2B sales experience with an emphasis on small business owners, merchants, and restaurants, • Proven track record delivering against sales goals with a metrics-oriented, need-to-win attitude, • Excellent cold calling, prospecting, and territory buildout experience, • Proficient in Salesforce as a CRM is a plus, • Maintain and manage the client relationship in collaboration with our internal support teams to ensure the success & satisfaction of your customer portfolio, • The ability to learn technology basics and apply them to business situations At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: • Medical, Dental, and Vision Insurance, • 401k with company match, • RSUs, • Paid vacation, 10 company holidays, sick time, and volunteer time off, • Employee Resource Groups to build community and inclusion at work, • Monthly cell phone and internet stipend Compensation: • A full-time, W2 position with total on-target earnings of up to $120,000 - $275,000. Total on-target earnings is inclusive of base salary and commission potential., • Please note the salary range listed is just one component of a competitive compensation package which includes company RSUs., • Commissions will be paid weekly for new accounts signed, bonuses earned for hardware and implementation, monthly production bonuses, and customer retention. #LI-HYBRID The base salary range listed will vary depending on location and experience. Base salary range$60,000—$60,000 USD SpotOn is an e-verify company.