70 Best customer support specialist Jobs in Utica, New York (April 2026)

Medical Biller and Collections

29 days ago

Clinton

Job Description See your work in a new light. At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:30 AM–5:00 PM EST (Schedule subject to change based on business needs) Location: Hybrid — following successful completion of onsite training, this role will work from one of the designated locations on Mondays, Wednesdays, and Fridays, with remote work on Tuesdays and Thursdays (Work location subject to change based on business needs) See Your Work in a New Light At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. That belief extends beyond clinical care to every interaction a patient has with our organization, including billing and reimbursement. We're looking for a Patient Billing & Accounts Specialist who wants their work to mean something — someone who brings care, accountability, and purpose to managing patient accounts and payer relationships. Why This Role Matters Behind every successful infusion is a financial process that works smoothly, clearly, and fairly for patients. This role plays a critical part in ensuring billing accuracy, timely reimbursement, and clear communication — helping patients understand their responsibilities while supporting the sustainability of care delivery. In this role, you'll contribute to work that: • Helps patients feel informed and supported, not overwhelmed, by billing processes, • Supports clinicians and operations teams through accurate, timely reimbursement, • Ensures compliance with payer, state, and federal requirements, • Manage patient and customer billing accounts efficiently and accurately in alignment with company, state, federal, and payer standards, • Submit, review, and follow up on insurance claims to ensure timely and accurate reimbursement, • Resolve denials and aged claims proactively, working toward quick resolution and payment, • Communicate clearly and professionally with patients, caregivers, internal teams, and payers regarding financial responsibilities and claim status, • Review and update patient account records to ensure accuracy and completeness, • Monitor claims aging, minimizing balances outstanding beyond established benchmarks, • Serve as a resource for reimbursement and payer processing questions, • Follow all applicable Medicare, Medicaid, state, and insurance carrier regulations, • Identify opportunities to improve billing workflows, accuracy, and patient experience, • A strong sense of accountability and ownership over your work, • Clear, professional written and verbal communication skills, • Comfort working independently while collaborating with a broader team, • Strong prioritization and organizational skills, • High school diploma or GED, • Minimum of two (2) years of healthcare billing experience, • Strong computer proficiency and comfort learning billing systems, • Working knowledge of NYS Medicaid, Medicare Part B, and third‑party payers, • Associate's degree in Healthcare Services or a related field Here, you'll find: • Purpose‑driven work that directly supports patient access to care, • A patient‑first, clinician‑led culture, • Supportive, collaborative teammates across operations and finance, • A hybrid work model following training While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: • Participate annually in required legal and ethical compliance training, • Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies, • Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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