Sales Support Specialist
26 days ago
New Hartford
Job Description Riverhawk Company, a leading provider of custom engineered products and services, is seeking a Sales Support Specialist to join our dedicated team in New Hartford, NY. This role is perfect for a detail-oriented professional who enjoys working in a fast-paced environment, supporting sales operations, and ensuring customer satisfaction. What You'll Do: • Assist in the preparation and submittal of commercial proposals to customers, • Prepare and submit quotations for standard price listed products to customers, • Review new purchase orders as they are received to ensure their compliance to Riverhawk terms and conditions, • Read and understand purchase orders, contracts, and terms and conditions, • Assure that all customers undergo "Denied Party Screening" per the Riverhawk Export Control Procedure, • Develop an understanding of Riverhawk Company's customers, products, and services, • Handle order entry for product lines as assigned, • Handle shipping logistics and work closely with the Shipping and Receiving Supervisor, • Navigate multiple customer portals and internal systems, • Follow up on work in progress and provides customers with status reports as requested, • Responsible for maintaining monthly booking reports, • Act as a liaison between customers and Riverhawk production to meet customer requirements, • Work closely with the Accounting Clerk to follow up with customers on overdue payments, • Assist with other administrative duties as assigned The ideal candidate will have demonstrated experience in the following: • Minimum two years' experience in a related role, • High school diploma or equivalent; Associate's Degree in Business or a related field preferred, • Desire to work with all employees of the organization, • Strong attention to detail, • Excellent verbal and written communication skills with the ability to convey information clearly, • Strong computer skills and experience using a variety of different platforms and portals, • Microsoft Office (Word, PowerPoint, Excel, and Outlook) skills required, • ERP skills preferred, Syteline experience highly preferred, • Comfortable talking with customers Riverhawk Company offers a competitive pay and benefit package for their employees. • Pay range - $19-22.50/hr (please note that this range will vary based upon factors including, but not limited to, prior experience, knowledge, skills, and education as they relate to the position's qualifications.), • 96 hours of PTO and an additional 56 hours of paid sick leave annually for new hires, with additional PTO added after five years of service., • Ten paid holidays, • Discretionary bonuses based on company performance, • Outstanding medical insurance with a company funded health reimbursement account (HRA) to cover medical bills, • Choice of two dental insurance options, • Vision insurance, • Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution, • Company paid short term disability insurance and a $25,000 life insurance policy with the option to purchase long term disability insurance and additional life insurance if interested, • Tuition assistance Applicants who we wish to join our team will receive a conditional offer, pending the successful completion of a four panel drug test and a background screen.