Customer Service jobs in Utica, New YorkCreate job alerts

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Opportunity for advancement Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • SELL, SELL, SELL- looking for a dynamic person who will be responsible for bringing in new business- Auto, Home, & Life!! No Service work but rather someone to hunt for NEW business!!, • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations., • NEED NYS P&C Agent License & NYS Life/Accident & Health License would be a PLUSBENEFITS:, • Starting Pay based on Experience: $20-$25 per hour PLUS monthly commission potentially ranging from 10K-30K per year on top off base pay., • After 2 years of service (fully vested after 2 years)- Retirement Plan with 3% match

Job DescriptionDescription: JOB SUMMARY: As a customer service specialist in the Business office, you will be responsible for assisting patients with inquiries related to medical billing, insurance claims, and pricing inquiries. This role is critical in ensuring accurate billing records and resolving any issues promptly. You will act as a liaison between patients and the medical billing & coding departments. DUTIES & RESPONSIBILITIES: • Responsible for providing excellent customer service to all patients of Slocum-Dickson Medical Group Business Office, either in person or via telephone, • Responsible for ensuring all billing related concerns are addressed promptly and accurately, • Resolve billing discrepancies and issues, • Communicate effectively with the billing and coding departments, • Document all patient interactions and resolutions in EMR software, • Assist with mailing business office correspondence, patient receipts, claim forms and records as needed · Attends meetings as requested · Works overtime when required · Adheres to the policies and procedures of SDMG including Incident Reporting · Attends all required in-service programs and employee informational meetings. · Complies with established SDMG attendance policy. · Provides proper notification for absences and scheduled time-off in accordance with SDMG policy. · Knowledgeable of individual responsibilities and duties pertaining to SDMG · Demonstrates knowledge of proper body mechanics to be used in the work setting · May be exposed to hazardous drugs · Attends OSHA and annual training upon initial employee orientation and annually thereafter · Other duties as assigned to support staff as determined by the needs of the Business Office Requirements: RELATIONSHIP WITH OTHERS: Ability to work well with colleagues and maintain professional conduct and high level of customer service with those persons in which contact is made, either in person or over the phone. EDUCATION/EXPERIENCE/KNOWLEDGE: • High School Diploma/GED

Job Description Call Center Representative Full Time - Position is 100% on site New York Mills, NY, US The Fountainhead Group is looking for a Call Center Representative to join our FGI Family and support as a member of the Customer Service Team. Your role as a Call Center Representative will be handling FGI customer orders from start to finish. You will make sure that the orders are accurate and delivered on schedule. You will also address any problems that may arise along the way and find solutions quickly and efficiently. About Us: The Fountainhead Group is a family-owned and operated company, dedicated to the success and longevity of our business, our employees, and our community. For more than 130 years, FGI has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed air sprayer in 1888, we have dedicated ourselves to creating products that make our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use. Across four manufacturing and distribution centers in Central New York, we’re committed to the betterment of our FGI Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the success of our community for generations to come. What You’ll Do: The below describes a typical day as a member of our Customer Service Team. Your role as a call center representative involves: • Routing phone calls to the appropriate people, • Updating and sending various reports to National Sales Managers and Account Rep., • Tracking and reporting on freight deliveries from various carriers, • Managing and logging customer issues and provide customer with relevant documentation to handle their issue., • Writing up customer orders taken over the phone, • Editing all free replacement parts orders, • Fulfilling MSDS sheet requests from customers, • Pulling and adjusting EDI orders daily, • Confirming billing accuracy by comparing shipped and ordered quantities, • Pulling Home Depot routing through Transplace and forwarding to shipping, • Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing), • Settling credit card transactions, • Attending trade shows when needed and available, • Contacting accounts to resolve issues and/or promote sales, • Helping with planning sales meetings, presentations, and show preparation, • Mailing out invoices, • Interacting with FGI customers via phone and email, • You have a high school diploma or equivalent, and some experience working in customer support or a related field., • You are comfortable using computers and various software applications, such as ERP, email, and Microsoft products., • You have excellent communication skills, both written and verbal, and can convey information clearly and effectively., • You are creative and competent in solving problems and finding solutions that meet customer needs and expectations., • You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team., • You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services., • You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure., • You are optimistic and positive in your attitude and outlook, and can inspire confidence and trust in customers and colleagues. Medical Dental Paid Vacation Holiday Pay 401k with employer match up to 2% Tuition Reimbursement Health Reimbursement Account (HRA) Flexible Spending Account (FSA) Employer paid Life Insurance Employee paid Voluntary Life and Short Term Disability Coverage Company Website To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!

We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat. Customer Service Representative (Remote Position). Reliable, respectful, and customer-service oriented.

Job Description POSITION SUMMARY The primary responsibility of this position is to provide an exceptional experience to our membership by promoting the mission, lending philosophy and values of the organization. Seek to identify opportunities to improve our members’ financial lives through counseling and education. Refer Credit Union products and services using the needs-based sales approach. Maintain a high level of quality standards. ESSENTIAL JOB FUNCTIONS • Serve as the first point of contact for Members calling the Member Care Center., • Actively listen, research, and resolve requests and discrepancies related to member’s accounts/loans., • Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment., • Service tasks include, but are not limited to, assisting with account inquiries, request, research, maintenance, disputes, and non-monetary transactions, as well as conducting other service related task., • Appropriately handle member complaints and resolve problems., • Professionally correspond with members and provide superior member service., • Meet or exceed established performance goals and operational standards., • Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs., • Assist members with various online products and services offered., • Execute first call resolution; may require research, follow-up, return calls., • Educate current and prospective members about products and services., • Initiate fee adjustments and/or other monetary incentives for members within scope of authority., • Perform account transactions within the procedures for the Member Care Center., • Protect and verify identity of caller and review account information for alerts and account irregularities., • Take action and respond to situations/patterns of activity indicating potential fraud or abuse., • Understand and comply with federal and other applicable regulations relating to financial products and services., • Required to participate in First Source Federal Credit Union events as well as designated Community events., • Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy., • Must be registered under the SAFE Act Guidelines as established in 2011., • Required to attend training sessions as appropriate., • Required to travel as needed., • Performs other duties as assigned. UNIVERSAL BEHAVIORS Knowledgeable and Experienced • I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:, • Looking for answers until I find them., • Seeking opportunities to learn from others., • Appreciating and respecting others views., • Acknowledging mistakes and learning from them., • Going out of my way to share my knowledge and experience. Striving for Operational Consistencies • I promise to make it easy for you through consistency, efficiency, and accuracy by:, • Doing it right the first time, being thorough and accurate., • Taking pride and ownership in my work, • Making and keeping commitments., • Continuing to look for better ways to do things and challenging the status quo. Rewarding Work Environment • I promise to show care, compassion, and respect toward everyone I interact with by:, • Being approachable and accessible to others., • Creating a pleasant work environment for each other., • Always asking what more I can do., • Resolving differences promptly, • Recognizing the contributions of others., • Embracing diversity in the workplace. Committed to Member Service • I promise to deliver exceptional member service by:, • Interacting with a natural and genuine friendliness., • Being courteous and respectful., • Creating a welcoming environment., • Exceeding your expectations., • Sharing the moment and finding common ground. QUALIFICATIONS, SKILLS AND EXPERIENCE • High School or equivalent plus 1-3 years work experience OR related business degree, • Strong communication and interpersonal skills, • Attention to detail., • Strong computer aptitude, • A professional appearance, • Ability to work flexible hours including Saturday’s as needed.

Job DescriptionCustomer Service RepresentativePay $16.00Hours 8am - 5pm Customer Service Clerk is responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries..What's in it for you?Staffworks associates are eligible for the following: • Accrued Paid Sick Leave, • Referral Bonus Incentives, • Resolve customer complaints via phone, email, mail, or social media., • Use telephones to reach out to customers and verify account information., • Greet customers warmly and ascertain problem or reason for calling., • Cancel or upgrade accounts., • Assist with placement of orders, refunds, or exchanges., • Advise on company information., • Place or cancel orders., • Answer questions about warranties or terms of sale., • Suggest solutions when a product malfunctions., • Handle product recalls., • Attempt to persuade customer to reconsider cancellation., • Inform customer of deals and promotions., • Sell products and services., • Utilize computer technology to handle high call volumes., • High school diploma, general education degree, or equivalent., • Ability to stay calm when customers are stressed or upset., • Comfortable using computers., • Call today (315) 735-5050'INDITIES

Job DescriptionRemote Agent — Talent Find Professional Location: Remote (U.S. Only) Job Type: Independent Contractor (1099) About This Opportunity Many people want work that feels meaningful and gives them the freedom to build a better future. At Talent Find Professional, we help motivated individuals step into a role where they can do both. You bring the desire to grow. We provide the training, support, and simple system to follow. Your job is to guide clients through basic protection options so they can make confident decisions for their families. This is a fully remote role with clear expectations, straightforward processes, and room for long-term growth. What You’ll Do * Speak with clients who have requested information. * Hold phone or virtual meetings to understand their needs. * Present straightforward coverage options. * Follow a step-by-step process to complete applications. * Stay in touch with clients to ensure clarity and support. * Join ongoing training to sharpen your skills. What You’ll Need * Clear communication and people skills. * Self-motivated mindset and willingness to follow a system. * Ability to learn new tools and work comfortably online. * Coachable attitude. * Must be able to obtain a state-issued license for this type of work. (We provide guidance on how to get licensed.) No previous experience required. Compensation * Commission-based earning structure. * Part-time participants often create additional income. * Full-time participants may earn more depending on activity and results. This is a 1099 independent contractor role with no base pay. What We Provide * Fully remote, flexible schedule. * Simple process that helps you get started quickly. * Training, mentorship, and support. * Opportunities for advancement based on performance. Requirements * Must be 18 or older and legally able to work in the United States. * Must complete a background check for licensing. * Valid government-issued ID. * Ability to obtain the required license before working with clients. How to Apply If you're looking for clear direction, meaningful work, and a flexible path for growth, apply today. Our team will reach out with next steps.

Job Description When opportunity knocks, dont be afraid to answer! If you enjoy interacting with people, providing outstanding customer service, and are looking for a rewarding career, The Frigault Agency, Inc. in New Hartford, NY, might be the right place for you. If you are a motivated self-starter who is always able to provide amazing customer service, then this is your opportunity for a rewarding career with excellent income and growth potential as we are looking to add a Full-Time Insurance Customer Service Representative to our team. We have a low pressure, but high engagement culture that allows us to offer uniquely personalized and professional service to our clients through all facets of their insurance needs. Our open office allows us to maintain a team atmosphere offering support to one another by answering questions, discussing ideas or issues, and backing one another with workloads or pressing problems. Our agency prides itself on being a 'stand-out' when it comes to providing services long after a client signs on with us, because we are widely accessible and take the time to listen to help find the best solutions for our insureds. Every day you'll be using your strong communication and customer service skills, problem-solving, rapport-building, and time-management talents to ensure you are providing the best experience for your clients. We need someone that has the ability to think outside of the box, is well-organized, and is willing to learn. If all of this sounds like you then please apply today! Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Hands on Training Evenings Off Responsibilities • With your keen attention to detail, youll be taking payments and updating client information., • With your excellent relationship-building talents, youll be following up with clients to ensure satisfaction and maintain client retention., • Use your savvy skills to complete claims reporting and assist clients with policy changes., • 2+ Years of Customer Service Experience is Required., • Detail-oriented with the ability to prioritize and multitask., • A critical thinker and out-of-the-box problem solver., • Tech-savvy with typing skills., • Excellent written and verbal communication skills including professional phone and office etiquette.

Job Description TEXT "GOMILES" to 720-459-4415 to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: • Positively and energetically engage and communicate with customers, • Quickly understand, retain, and follow directions and procedures—especially safety, • Be at least 16 years old Compensation Teammates in this role typically earn a base pay of $15.50 – $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to . All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description Morehouse Appliances in New Hartford, NY is seeking a friendly, organized Customer Service Representative to join our front office team. You’ll be the heart of our customer experience—helping with everything from phone calls to paperwork. As the first point of contact for callers, answering general questions, initiate service orders, and efficiently routing sales calls to our sales team will be the bulk of the role. You’ll ensure clear communication, accurate documentation, and promoting a welcoming experience for every customer. Responsibilities • Handling General Phone Questions: Provide helpful information about products, services, and store policies., • Answer incoming calls and assist customers with general questions., • Writing service orders and accurately collecting customer information., • Contact customers to confirm delivery and service appointments., • Ensure schedules are clear and up-to-date to minimize confusion., • Collect balances related to deliveries and services., • Organize and dispatch sales calls to the sales team with detailed notes., • Maintain organized records and provide follow-up when needed., • Deliver positive, professional customer experiences in person. Welcoming walk-in customers and ensure they feel valued, especially when other staff are busy., • Mailing and administrative assistant duties would include but not limited to tasks like: sending out unpaid invoice reminders, and organizing monthly statements for accounts receivable. Also, gathering and processing sales and service paperwork. Ensuring these tasks are completed accurately and promptly., • Strong communication and EXTREME organizational skills., • Being detailed oriented is vital for this role., • Comfortable with multitasking in a busy environment., • Previous customer service or retail experience is a plus, but not required., • Reliable, punctual, and a team player., • Proficient with phone systems and basic computer tasks. Company DescriptionMorehouse Appliances is America’s second-oldest family-owned appliance retailer, serving central New York for over 130 years through five generations of hands-on ownership. Team synergy is our foundation—we work closely together across sales and service, ensuring every staff member is supported and owners remain present, approachable, and invested in daily operations. Our rich history and collaborative culture create a supportive workplace where employees grow, contribute, and help us deliver honest service and outstanding customer care.Morehouse Appliances is America’s second-oldest family-owned appliance retailer, serving central New York for over 130 years through five generations of hands-on ownership. Team synergy is our foundation—we work closely together across sales and service, ensuring every staff member is supported and owners remain present, approachable, and invested in daily operations. Our rich history and collaborative culture create a supportive workplace where employees grow, contribute, and help us deliver honest service and outstanding customer care.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Job DescriptionA day in the life You start from your home base, receive your first dispatch, and head to a customer site—maybe a gym, a laundromat, a hospital, or a motel in the Utica, NY area. You diagnose issues on professional-grade washers, dryers, and ironers, swap in the right parts, and verify performance. You capture accurate notes on work performed, time, materials, mileage, and fuel, then debrief the customer and coordinate next steps with our service manager, parts team, and vendors. Between calls, you keep your tools and company-supplied service vehicle in top condition and jump in to support installation crews when large projects demand an extra set of hands. Every visit is a chance to build trust. Your attitude, follow-through, and mechanical savvy help our customers succeed—and help our business grow. What you’ll do • Troubleshoot and repair commercial laundry equipment across On-Premises Laundry (OPL) and vended environments, • Install replacement components and verify safe, reliable operation, • Document all service activity with precision, including time and materials, • Record travel details thoroughly, including mileage and fuel purchases, • Communicate clearly with customers on findings, repairs, and recommendations, • Collaborate with the service manager, parts department, and vendors to ensure accurate outcomes, • Maintain tools, test equipment, and a company-supplied service vehicle, • Assist installation crews with equipment deliveries and installs, • Contribute to other tasks needed to keep the department running efficientlyWhat you’ll bring, • High school diploma or equivalent, • 2+ years of mechanical repair experience (laundry equipment experience is a plus but not required); equivalent education, training, and experience considered, • Hands-on experience with electrical testing tools and diagnostic/programming equipment, • Comfort supporting customers via phone and email/ticketing dispatch systems (preferred), • Computer proficiency, ideally with MS Outlook, Word, and Excel, • Ability to read schematics and electrical/mechanical drawings and to use multimeters, • Strong organization and attention to detail; able to self-manage multiple priorities and deadlines, • Excellent written, verbal, and interpersonal communication with a positive, professional demeanor, • Regular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and manual dexterity, • Frequently lift, carry, push, and pull up to 50 lbs.; assistive devices provided for heavier items, • Frequent talking and hearing; hands-on manipulation of tools/controls; periods of computer-based work requiring close vision and the ability to adjust focus, • Valid driver’s license required; a company vehicle may be provided, • Company vehicle, • Medical, vision, and dental benefits, • 401(k) match up to 6 percent, • 3 weeks (120 hours) of vacation plus 11 paid holidays, • Alliance Laundry Cares Scholarships for eligible dependents, • Educational Assistance Program for job-related classes or degrees

Customer Service / Remote] - Anywhere in U. Up to $26 per hour - As a Customer Experience Rep at Solace, you will: Learn the Solace systems, tools, and technology; Use the resources we supply to provide world-class CS to our clients and advocates; Help us to gather and track feedback in order to wor