Service Technician
12 days ago
Utica
Job Description JOB DESCRIPTION Location: Hybrid Role – Must be located Within 30–45 miles of Utica, NY Department: Operations Reports to: NOC Manager Hours: Full-time (Monday–Friday) + rotating on-call schedule Pay: $24.00-$31.00 per hour. Overtime available! Why Join Northland? At Northland, we invest in people who invest in themselves. Join a team where your curiosity, initiative, and technical skills will grow into a long-term career. What’s in it for you? • ???? Tech Variety: VOIP, firewalls, VLANs, fiber, and more, • ???? Career Path: Grow into a Senior Technician, • ????️ Work That Matters: Real impact on customers, not just on ticket queues, • ???? Hybrid Flexibility: Mix of remote, onsite, and field work, • ???? Supportive Culture: We’re people-first and team-focused, • ????Company Vehicle: Save on gas - garage our vehicle at your home, • ???? Close to Home: Regional travel only – we promote a work-life balance What You’ll Do As a Service Technician, you’ll help deliver and maintain Northland’s products and services at a high standard. This includes setup, troubleshooting, site visits, and working directly with customers and partners. • Configure and maintain networking environments (TCP/IP, VLANs, DHCP, QoS, firewalls, POE, VOIP systems), • Perform customer site surveys and equipment installs, • Troubleshoot technical issues and resolve escalated support tickets, • Collaborate with internal teams on provisioning and MAC work, • Help customers deploy software/apps to keep services running When you're ready for a more senior role, as a Senior Field Network Technician you'll also: • Mentor and train other team members, • Lead complex incidents and escalations, • Update internal documentation, knowledge bases, and SOPs Minimum Requirements • High school diploma or equivalent, • Solid experience with PC/network troubleshooting, • Working knowledge of CAT3/5/6 wiring & standards, • Excellent customer service and communication skills, • Associate degree or equivalent work experience, • Hands-on knowledge of VOIP systems, hosted phone platforms, • Familiarity with firewalls, network equipment, and telecom protocols, • Completing field tickets efficiently and correctly the first time, • Keeping re-dispatches under 20% Licenses/Certifications: A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary. Physical Activities and Requirements: • Ability to climb, kneel, crouch, reach, sit, stand, walk, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions., • Ability to use to use voicemail, telephone, calculator, computer, printer, digital telephone, fax machine, cell phone The employee is subject to the following inside and outside environmental conditions: adverse driving conditions, confined spaces, heights, and noise. EMPLOYER'S DISCLAIMER: • All offers of employment are contingent on successful results from a background check. If results are not acceptable to the company, the company reserves the right to rescind its conditional offer of employment., • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities., • This job description in no way states or implies that these are the only duties to be performed by the employee holding this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their office., • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship., • We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.