Assistant General Manager
11 hours ago
Miami
Company Description Graspa Group, founded by Graziano Sbroggio in 2002, is a renowned restaurant management company based in Miami. With a dedicated team of over 250 employees, the company is celebrated for its commitment to professionalism, innovation, and quality. Graspa Group operates a variety of esteemed dining concepts, including Osteria, Segafredo Lincoln Road, Salumeria 104, Spris Artisan Pizza, Esotico Miami, Spuntino Catering, and Nonna Emma Gourmet. Driven by a passion for food and hospitality, Graspa Group is recognized as a leader in the hospitality industry. Role Description The Assistant General Manager will play a central role in ensuring smooth daily operations and delivering exceptional guest experiences. Responsibilities include overseeing staff, managing schedules, maintaining quality and safety standards, handling customer inquiries, and assisting with inventory and vendor management. The role also involves supporting the General Manager in achieving operational and financial goals while fostering a positive team environment. This is a full-time, on-site role based in Miami, FL. Primary Duties: • In depth knowledge of all functions and duties of restaurant employees and related departments as necessary., • Supervise daily shift operations, open and close restaurant shifts, and ensure completion of assigned shift checklist and other duties., • Ensures compliance and understanding of all restaurant policies, standards, and procedures., • Meet and greet guests and set an exemplary example of guest service., • Assist team members on the floor with guests during meal periods and high demand times., • Program daily menu specials and changes in the point of sale system Propose and assist with developing promotions and new initiatives, not limited to beverage, marketing, food, sales incentives, cultural activities, etc., • Complete knowledge of all food and beverage items, there ingredients and allergies., • Run, analyze, compile, and interpret restaurant reports not limited to beverage, food, marketing, sales, personnel, etc., • Responsible for the selection, training, and development of all personnel., • Be fully in charge of selection, hiring, managing, retaining, and training staff (in conjunction with HR)., • Maintain, process, and accurately submit all records of payroll and attendance., • Responsible for all major direct and indirect operating expenses and purchases., • Monitors alcohol beverage service and food handler in compliance with local laws., • Participate, support and make recommendations for ongoing restaurant programs with continuous improvement in networking., • Maintain a weekly training calendar., • Assist with the handling and service of all bookings of restaurant parties, events, catering, functions, off-site events, etc., • Assist and follow through for all guest conflicts and resolutions., • Conduct pre-meal briefings (line-ups) to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes., • Operate all department equipment as necessary and reports malfunctions and remedy malfunctions maintenance department., • Purchase appropriate supplies and manage inventories according to budget. Qualifications: • Bachelor's Degree preferred, • Minimum two years of Food and Beverage management experience, preferably in hotels or restaurants, • Exceptional guest service skills., • Understanding of Food & Beverage, Restaurant, Bar/Lounge department procedures, • Effective decision, communication, and problem-solving skills, • Ability to delegate responsibilities and monitoring progress Competency of useful computer programs (MS Office, restaurant management software, payroll software, POS) Availability to work holidays, nights, and weekends, • Travel to other locations required based on business demands. Benefits: • Health Insurance, • Bonus Program, • Referral Bonus, • PTO, • House Account, • Life Insurance Compensation: $60,000 - $75,000