Computer Operations Specialist
15 days ago
Atlanta
Job DescriptionBenefits: • 401(k), • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Parental leave, • Training & development, • Tuition assistance, • Vision insurance, • Wellness resources Who We Are: Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms. Job Summary: The Computer Operator is responsible for performing a variety of computer operations tasks, including monitoring, maintaining, and operating computer systems and related peripheral equipment. The role also includes creating, maintaining, and updating operational documentation; executing ICS processing and nightly draws; and completing additional duties as assigned by the Data Center Operations Manager and Data Center Operations Coordinator. Essential Duties and Responsibilities: The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Note: This is a night shift position (6:30 pm 6:30 am). Flexibility and a willingness to adjust workdays or hours, as needed, to ensure 24/7 staffing coverage is required. Weekends and holidays are required. • Operate the Georgia Lottery Corporations (GLC) host and network systems efficiently and effectively., • Perform remote work tasks as needed and demonstrate proficiency in Microsoft Teams and other collaboration tools., • Contribute to team goals by demonstrating initiative, reliability, and effective communication., • Monitor the GLC network and related services to ensure optimal performance and system availability., • Execute established procedures to identify, address, and escalate system or network issues to appropriate staff in a timely manner., • Monitor and execute ICS production processing to ensure accuracy, integrity, and timely completion of daily workloads., • Plan, prepare, document, and verify successful completion of daily ICS processes and drawing activities., • Troubleshoot and report ICS production or processing issues to designated personnel for prompt resolution., • Participate in testing and implementation of system, network, or software upgrades and modifications., • Perform preventive maintenance on peripheral devices and other related equipment as required., • Safely lift and carry up to 25 pounds of supplies or materials as needed.Knowledge and Skill Requirements:, • Associate degree in Computer Science, Information Systems, or a related field; an equivalent combination of education, training, and experience may be considered., • One (1) to three (3) years of experience in computer operations, data center support, or systems monitoring., • Working knowledge of Windows, Citrix, ShareFile, and Microsoft Office 365., • Ability to follow detailed procedures accurately and work independently with minimal supervision., • Strong analytical, problem-solving, and communication skills., • Ability to work various night shifts, including weekends and holidays.Preferred Qualifications, • Experience with ICS processing or lottery gaming system operations., • Familiarity with data center infrastructure, server monitoring tools, and network troubleshooting., • Experience working in a 24/7 data center or operations environment.