Mental Health Technician (MHT - Bachelors Degree)
14 hours ago
Colorado Springs
Job Description The Patterson Center for Resiliency LLC is a rapidly growing group practice located in Colorado Springs. We specialize in trauma, attachment, and related disorders for families, children, and adults. We are seeking qualified, compassionate, fun, and dedicated Mental Health Technician with a Bachelors Degree to join our Provider team. We provide a competitive and comprehensive total compensation package that includes: • An hourly rate of $20.00 - $25.00 per hour guaranteed, DOE, • Paid leave (Sick, PTO, Floating Holidays, Holidays, Employee Appreciation), • Medical, • Dental, • Vision, • 401k with 4% employer match, • CEU trainings and professional development, • Supervision, • Paid administrative and staffing time, • Tuition reimbursement, • Public student loan forgiveness, • A fun, supportive team focused on growth and high quality client care We want you to focus on what matters most - the client. Therefore, we pay the same amount per hour - regardless of insurance, admin time, no shows, time spent in meetings or supervision, etc. You never have to worry about what your paycheck will be with us. You will be scheduled for 39 hours per week. Additional benefits include loan forgiveness through National Health Service Corp (NHSC) and our Practice offers a Loan Repayment program. Details available during the hiring process. Our providers are trained in cutting-edge evidence-based practices such as CBT, TF-CBT, DBT, EMDR, TST, and more! We value teamwork, collaboration, and a high level of service to our clients and community. Positions are available for the following hours Monday through Friday. Full time: 9:00am-6:00pm (Wednesdays 1:00pm-6:00pm) GENERAL PURPOSE OF JOB Under minimal supervision the Mental Health Technician performs administrative tasks and facilitates group programs. Incumbent is also responsible for various administrative activities including but not limited to referral management, prospective client education, customer service, insurance and payment verification, and other administrative and clinical tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Responsible for entering individual referrals received from various agencies and sources into Practice systems within 24 business hours., • Responsible for answering inbound calls, faxes, emails, and inquiries to main Practice line to triage, redirect, or respond to external inquiries and requests. Review, triage, redirect and respond to all voice mail messages received from the prior business day., • Conduct outbound introductory consult call to referred individuals to educate on Practice services and schedule initial appointment., • Responsible for timely and accurate creation of new patient portal account., • Respond to all record requests in a timely manner and in accordance to Practice policies and processes., • Communicate and educate new clients on the onboarding process for the portal and documentation to be completed before their first appointment with a provider., • For clients using Medicaid for their appointment / services conduct coverage verification check in the provider portal. This is the process for payment verification., • Prepare and finalize all client session and consult notes in a timely and accurate manner., • Facilitate Club Aspen (therapeutic after school program for teens) – execute established curriculum and periodically analyze and enhance by facilitating the group components of Club Aspen to include family engagement., • On a daily basis and in a timely and accurate manner prepare and complete GIRP notes (goal | intervention | response | plan) documentation for clients seen that day., • Provide group and individual supportive skill-building, case management, and group therapy for youth and adults using evidence based models., • Responsible for effective email management to ensure all correspondence is responded to within 24 business hours., • Upon receipt of feedback and direction from supervisor, update and finalize notes and documentation that required corrections or changes in a timely manner., • Regular attendance and active participation and contributions to Practice staff, supervision, and other ad-hoc assigned meetings., • Correctly documenting and coding services in the Practice management software. ADDITIONAL POSITION REQUIREMENTS • Perform daily setup and cleanup of assigned work areas keeping them clean, organized, and ready for use with clients., • Coordinating and facilitating offsite transportation for groups and activities as needed., • Program activities are conducted on and off site with assigned clients / groups., • Perform networking activities in community as assigned., • Responsible for following established schedule to conduct periodic Office of Inspector General (OIG) and System for Award Management (SAM) checks for clinical staff., • Carries out duties in compliance with all federal and state regulations and guidelines., • Successfully completes regulatory and job training requirements., • Complies with all company and site policies and procedures., • Remains current in profession and industry trends., • Makes a positive contribution as demonstrated by: making suggestions for improvement and learning new skills, procedures and processes., • Is available for other duties as required., • Is available for overtime as needed., • Has a passion for serving underprivileged communities. SUPERVISORY RESPONSIBILITIES • None QUALIFICATIONS: EDUCATION and/or EXPERIENCE • Bachelor’s Degree in social work, psychology, education, or a related field., • Two (2) years of experience in the mental health industry and milieu / group management., • Must be in good standing with DORA and all applicable boards. LANGUAGE SKILLS • Read and interpret documents such as safety rules, operating and maintenance instructions, and standard operating procedure manuals., • Read, write, and interpret documentation that includes clinical language, terms, and practices. OTHER SKILLS, ABILITIES OR QUALIFICATIONS • Demonstrated experience with verbal de-escalation is required., • Demonstrated experience performing case management and care coordination., • Demonstrated ability to stay calm under pressure and think quickly and effectively in solving challenges and overcoming obstacles., • Familiar with and a demonstrated passion for working with youth with mental health challenges., • Demonstrated ability to set boundaries and maintain structure in the performance of the role., • Ability to perform repetitive tasks while maintaining speed of work and attention to detail without loss to production., • Work and be proficient with Microsoft Suite including Word, Excel, and Outlook., • Work and be proficient with Practice software such as Simple Practice., • Work and be proficient with Google Workspace and applications. PHYSICAL DEMANDS • While performing the duties of this job, the employee is frequently required to stand, walk, use hands to touch, handle or feel, and talk or hear., • Position requires to perform work occasionally outside on uneven surfaces. Must be able to get to these outside locations and navigate the terrain., • Able to navigate dirt hill and road to where horses are housed., • Able to navigate the various terrain at a mini golf facility., • The employee is occasionally required to sit and reach with hands and arms., • The employee must occasionally lift and/or move up to 25 pounds., • The employee must frequently lift and/or move up to 10 pounds., • Specific vision abilities required by this job include close vision and ability to adjust focus. Frequently Asked Questions Tell me a little about yourself. Our clinic primarily serves Medicaid. We are passionate about serving clients who have traditionally struggled to find high quality, long term mental health care from dedicated, caring clinicians who are not suffering from burnout. We believe in equity, inclusion, diversity, and justice in the work that we do. Our values: • Integrity and ethics, • Quality patient care, • Happy, healthy staff, • Fiscal responsibility, • Learning, education, and research, • Social justice, • Community, • Prevention and education, • Strengths-based How can I make myself a good applicant? The ideal applicant has an attention to detail, excellent communication and writing skills, good organizational skills, a passion for trauma and social justice, and the ability to work as both a team player and independently. Prior experience with Medicaid documentation is a plus! Our office primarily serves youth, adults, and families with trauma and co-occurring conditions. Clients are typically seen anywhere from every other week to up to 20 hours per week in our intensive programs. Our providers receive a high level of support with 2-4 opportunities for supervision/consultation per week, paid administrative time, case managers, and camaraderie. Excellent applicants enjoy working on a team and learning from others. What do you like about working here? Our team is fun, motivated, and actually gets along with each other. We love plants and dogs (although a few rogue providers prefer cats), but we also really love what we do. All staff are provided regular individual and group supervision at no cost to them. Every Monday we have breakfast together as we consult on cases. We also have several paid days off, including roughly 10-12 days during the holiday season, a summer break, and other days throughout the year. Annually, we celebrate Employee Appreciation Day with lots of food, gifts, and a paid long weekend. Two or three times a year, we get together for dinner with staff, interns, and our families. Occasionally, our team celebrates each other with fun in-office competitions, such as our spring fitness challenge, holiday door decorating contests, and more. Why do you pay hourly as a W2 rather than as a 1099 or fee split? We trust that you know how to spend your time in a way that gives the best care to your clients. That means that time spent in approved trainings, doing unbillable case management, making phone calls, answering emails, completing documentation, attending supervision, and providing lower-paying services is considered equally as valuable as the highest paying service we provide. We believe in access to health care for all. By paying the same hourly rate, our providers are encouraged to take any insurance they are in network with rather than choosing only clients with higher paying coverage. We want healthy, happy providers. When you feel better, our clients feel better. This model allows us to provide more and better benefits because it ensures that everyone meets the 30 hour per week minimum without having to worry about cancellations, no shows, or caseload size. We understand that financial anxiety is real. By offering an hourly rate, you do not have to worry about your paycheck varying week to week. It also reduces countertransference by not allowing client attendance to dictate your paycheck. We provide a robust training ground for new clinicians. Our W2 model is largely thanks to our dedication to supporting pre-licensed clinician in their journey to becoming a fully licensed provider. We support our clinicians through excellent education opportunities, ample supervision, and a vibrant, welcoming team atmosphere. We want to let you focus on the good stuff. You went to school to become a therapist. You are probably really good at that. Let us handle the advertising, billing, taxes, and other headaches that come with running a practice.