Technical Program Manager
il y a 19 heures
Carlstadt
Job Description PROJECT MANAGEMENT FUNCTIONS • Manage day-to-day execution of customer deployments and infrastructure projects, • Coordinate scheduling, logistics, staffing, materials, and field execution activities, • Manage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updates, • Coordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirements, • Oversee vendor performance, workforce accountability, labor quality, and onsite execution standards, • Drive milestone tracking, reporting, customer deliverables, and operational status reviews, • Support budget tracking, labor forecasting, and project planning activities, • Facilitate kickoff calls, customer meetings, operational reviews, and execution planning sessions, • Maintain accountability across vendors, subcontractors, internal teams, and customer stakeholders, • Assist with issue escalation management, risk mitigation, and recovery planning, • Ensure project documentation, testing records, and closeout packages are completed accurately and on time, • Support customer communication throughout all phases of deployment and project execution, • Serve as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actions TECHNICAL PROGRAM MANAGEMENT FUNCTIONS • Support budget tracking, labor forecasting, and project planning activities, • Support deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environments, • Coordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholders, • Assist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processes, • Develop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirements, • Create and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategy, • Review and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readiness, • Perform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiency, • Validate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteria, • Review OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirements, • Support quality assurance inspections, turnover audits, and final acceptance reviews, • Participate in technical discussions involving:, • Structured cabling systems, • Fiber testing and certification, • Rack & stack deployments, • AC/DC power infrastructure, • Network infrastructure validation, • Data center readiness and commissioning, • Edge and POP infrastructure deployments, • Support customer-facing technical discussions and solution alignment activities, • Assist with identifying operational gaps and recommending scalable process improvements, • Help drive deployment consistency, quality assurance, and execution standards across programs OPERATIONAL TRACKING & WORKFLOW MANAGEMENT • Prepare, maintain, and continuously update customer-facing and internal project trackers, • Develop workflow management processes to improve operational visibility, accountability, and execution consistency, • Build and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentation, • Coordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phases, • Ensure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion status, • Support creation and management of:, • Deployment trackers, • Cable tracking matrices, • Testing result logs, • Punch list tracking, • Resource allocation trackers, • Customer reporting dashboards, • Risk and escalation trackers, • Drive operational discipline through standardized workflow processes and reporting structures, • Assist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow management, • Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived SKILLS AND ABILITIES • Takes ownership and drives accountability, • Communicate effectively with both field technicians and executive stakeholders, • Operates calmly in high-pressure or rapidly changing environments, • Leads by example and supports team development, • Maintains a strong customer-first and solutions-focused mindset, • Balances technical understanding with business priorities, • Helps build operational structure within a growing organization, • Demonstrates strong attention to detail and validation of execution quality, • Professionally manages customer escalations and difficult conversations, • Supports continuous improvement and operational scalability, • Can operate independently while coordinating across multiple teams and stakeholders PREFERED QUALIFICATIONS • Hyperscale Data Centers, • Colocation Facilities, • Edge / POP Deployments, • Long Haul / Middle Mile Infrastructure, • ISP / OSP Fiber Environments, • Wireless Infrastructure, • Critical Power Environments PREFERRED TECHNICAL EXPOSURE INCLUDES • Fiber optic testing (OLTS / OTDR), • Structured cabling systems, • Rack and stack deployments, • Cable pathway design and infrastructure routing, • Data center commissioning activities, • DC power systems, grounding, and bonding, • Network infrastructure deployments, • Vendor and subcontractor coordination, • Technical documentation and construction drawing review, • Service delivery and ticket management systems, • Workflow management and deployment reporting REQUIRED QUALIFICATIONS • 3–7+ years of experience in infrastructure, telecom, or data center environments, • Experience managing projects, deployments, or technical programs, • Strong communication, organizational, and coordination skills, • Ability to manage multiple priorities simultaneously, • Experience reviewing technical documentation, deployment drawings, or pathway layouts, • Ability to build or interpret Levels of Effort (LOEs) and execution plans, • Experience coordinating vendors, subcontractors, or field labor resources, • Familiarity with service ticket lifecycle management and customer escalation handling, • Experience preparing operational trackers, workflow reports, or deployment documentation, • Strong sense of ownership, urgency, and accountability, • Willingness to travel as needed