Audiologist, Clinic Director
22 days ago
Boston
Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell Research is looking to hire a highly motivated, forward-thinking Clinic Director to lead and launch a brand-new clinic in Boston, bringing groundbreaking hearing technology to Boston residents for the first time. This is a unique opportunity to play a foundational role in opening a new clinic, shaping clinical operations, and delivering best-in-class care to Fortell Research’s first Massachusetts- based patients. You will work closely with operations and product teams and serve as a key clinical leader as the company expands its footprint. Responsibilities: • Conduct comprehensive diagnostic audiological testing., • Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner., • Recommend and sell Fortell Research hearing aids tailored to individual client needs., • Fit, program, and adjust hearing aids, ensuring optimal performance and comfort., • Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs., • Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings., • Document all client interactions and outcomes notes in an accurate and timely manner., • Educate clients and families, as applicable, on hearing loss management and device care., • Maintain a clean and organized clinic environment, practicing proper infection control., • Stay updated on the latest advancements in audiology and hearing aid technology., • Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment., • Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance., • Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience., • Serve as a clinical leader and ambassador for Fortell Research as the company introduces its innovative technology to the Boston market. What you’ll bring: • Must hold an active Massachusetts Hearing Aid Dispenser and Audiology License., • 6+ years of experience dispensing and fitting hearing aids for adult clients., • Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage., • Ability and willingness to travel to Fortell Research headquarters in New York City for initial onboarding and periodic training, as needed, to ensure clinical excellence and alignment with company standards., • Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency., • Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy., • Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences., • Enthusiasm for critical thinking and problem solving., • Clear and concise communication skills., • Ability to take clinical experience and apply it in new, innovative ways., • Ability to work independently while also collaborating closely with cross-functional teams., • Strongly preferred: Prior experience opening and scaling new clinics, with direct ownership of clinical operations and patient experience design. Estimated base salary for this role is $100,000-150,000. As a patient-facing audiologist at Fortell, your compensation consists of a competitive base salary plus generous commission. Your base salary will be set based on your years of experience and local market benchmarks for your geographic area. We use a commission structure so you will share in the business we are creating together.