Service Manager - (Commercial Sewer & Drain Cleaning)
3 days ago
West Caldwell
Job Description Company - Bogush Mechanical DBA Public Sewer Service Division We are a large New Jersey contractor specializing in commercial sewer & drain cleaning, CCTV pipeline inspection, and sewer & water main excavation and repair. We’re hiring managers who can lead—whether you’re a proven service/operations manager or a strong field leader ready to step into management. With the resources of a large contracting firm, you’ll have a real support team behind you and growth opportunities that are truly limitless. Position Description - Senior Leadership Role (Service Manager) We’re hiring a Service Manager to run day-to-day field operations—dispatching crews and equipment, managing workflow, ensuring safety/compliance, and delivering high-quality service across our core lines of business (Commercial Sewer Cleaning, Jet/Vac, CCTV, pump/pit maintenance, grease disposal service, sewer repair excavation). This role is ideal for a hands-on leader who can manage people, schedules, trucks, and customer expectations in a fast-paced, emergency-response environment. Key Responsibilities • Manage the day-to-day operations of the Commercial Sewer Cleaning Division, ensuring crews, equipment, and schedules are aligned to meet customer commitments and profitability goals., • Plan and control daily/weekly scheduling and dispatch, including emergency/on-call coverage in a 24/7 service environment., • Directly supervise field leadership and crews (foremen, operators, techs, drivers): coaching, performance management, training coordination, and accountability., • Serve as the primary office-based point of control for job planning, routing, work order flow, and real-time coordination with the field., • Oversee customer communication and service execution, including handling escalations and ensuring professional, timely resolution., • Review and approve job scopes, proposals/work orders, and field documentation, ensuring accuracy, completeness, and on-time deliverables—especially CCTV reports., • Track operational KPIs (productivity, labor utilization, job costing, margins) and adjust staffing/equipment deployment to remove bottlenecks., • Ensure safety and compliance across all operations (OSHA practices, traffic control, confined space protocols as applicable); support incident reporting and corrective actions., • Coordinate fleet and equipment readiness: preventative maintenance, repairs, inspections, vendor coordination, and uptime planning., • Lead operations across key service lines, including:, • Jet/Vac jetting & vacuum services (sanitary/storm, catch basins, grease/sand/silt removal, obstruction removal, etc.), • CCTV/TV inspections and pipe locating (2”–72” lines; reporting/deliverables), • Grease trap maintenance and pumping programs, • Sewage pump and pit cleaning/repairs/installations, • 5+ years in sewer/drain/underground utility operations with at least 2–3 years in a supervisory/lead role (or equivalent operations management experience)., • Working knowledge of Jet/Vac operations and/or CCTV inspection workflows., • Familiarity with producing or reviewing CCTV inspection reports and documenting findings., • Strong scheduling/dispatching skills and ability to manage multiple crews and emergency calls., • Solid communication skills with customers, vendors, and field teams., • Valid driver’s license (CDL a plus—especially for vacuum/jetting environments)., • OSHA training/certifications; confined space/traffic control experience. Compensation & Benefits • Competitive salary commensurate with experience and qualifications., • Benefits package including 401K, health insurance, retirement plan, paid time off, paid holidays etc., • Stable, long-term role with a 50+ year, family-owned company as part of a multi-division organization generating over $100M in annual revenue., • Opportunity to lead operations in a large, established commercial sewer & utility division with room for further advancement. How to Apply Please submit your resume and a brief summary of your relevant experience, including: • Types of field operations you have managed (sewer/water, utilities, industrial cleaning, plumbing/mechanical, etc.), • Number of crews/trucks/equipment you have been responsible for, • Experience with Jet/Vac, jetters, and excavation equipment Learn more about us: PublicSewerService.com Company DescriptionWith over 50 years in business, we’re New Jersey’s most trusted name in commercial sewer cleaning and underground repairs—backed by a heavy fleet and experienced teams.With over 50 years in business, we’re New Jersey’s most trusted name in commercial sewer cleaning and underground repairs—backed by a heavy fleet and experienced teams.