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Job DescriptionCompany Description AHRC New York City is a large, complex nonprofit organization dedicated to supporting neurodivergent children and adults (those with autism, down syndrome, cerebral palsy, intellectual/developmental disabilities, and other disabilities) through a broad spectrum of services , and a family governed organization that envisions a socially just world where the power of difference is embraced and reflected in all that we do. Generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity, and optimism and as we advocate for people with disabilities to lead full and equitable lives. Job Description AHRC NYC is looking for two dedicated and experienced Program Supervisors to oversee their Adult Day Programs in the Bronx. Under the direction of the Director, you will facilitate Person-Centered Planning, coordinate individualized services, and supervise Direct Support Professionals (DSPs) to ensure high-quality service delivery. You will promote independence and community inclusion for individuals served while ensuring compliance with New York State regulations and agency policies. Locations: 4377 Bronx Boulevard Bronx Schedule: Monday-Friday, 9AM - 5 PM. Salary: $55,000 or $57,000-$58,000 with a Master’s degree...plus a Comprehensive Benefits Package. See Benefit information below. General Responsibilities: • Supervise, evaluate, and develop Direct Support Professionals (DSPs), providing ongoing performance feedback and support., • Assist in hiring and training DSPs, assigning tasks, and ensuring proper staffing coverage., • Develop and monitor individualized habilitation plans in collaboration with the team, ensuring alignment with service goals., • Foster relationships with family members, community partners, and professionals to build individual support networks., • Serve as a liaison between Service Coordination and Day Habilitation services, ensuring smooth communication and service delivery., • Monitor safety, health, and emergency procedures to ensure the well-being of individuals served., • Ensure program compliance with New York State Home and Community-Based Waiver Services regulations, as well as agency policies and philosophies.Qualifications, • Associate's Degree with at least 2 years of DSP experience required; Bachelor’s degree preferred., • Supervisory experience Required., • Experience working with the IDD population Required, • Experience working in a Day Program preferred, • Ability to establish and maintain a working relationship with program participants, families, staff and community agencies., • Ability to communicate both orally and in written form., • Knowledge of Person Centered Planning. Additional Information Benefits • Medical Insurance (Single &Family Plans), • Paid time off (sick, personal & vacation), • Paid Training, • Dental insurance, • Vision insurance, • Tuition Reimbursement, • Referral program, • 403(b) retirement plan, • 403(b) company match, • Life insurance, • Employee discount

Job Description TITLE: Channel Partnerships Director ProgrammaticLOCATION: New York CityClient X is looking for a driven Channel Partnerships Lead that is a high-energy relationship builder across internal and external networks. The Channel Partnerships Lead is motivated by developing new revenue streams and assisting in their activation. They must be as comfortable speaking at the product level with “hands on keyboard” partners as they are holding strategic level discussions with senior executives.Key Responsibilities: • Act as the internal and external subject matter expert on OUTFRONT’s programmatic capabilities, supporting local and national efforts across the country, • Lead day-to-day communication between the above parties, providing consistent education and training on Client X’s approach to programmatic OOH, • Understand the technical capabilities of Client X’s SSP and DSP partners and our evolving integrations., • Initiate and develop excellent rapport with demand-side partners to identify and act on revenue generating opportunities., • Ensure Client X inventory is top of mind with SSP and DSP by sharing our latest marketing materials and including them in client events., • Develop and present custom sales presentations and product demos., • Work with Marketing to ensure Client X is communicating with appropriate target audiences for programmatic growth., • Liaise between Ad Ops, Brand Partnerships and Sales departments to facilitate programmatic campaigns., • Understand optimization strategies to assist clients in moving from RTB to PMP and direct deals where appropriate., • Enable full account coverage by including Client X’s entire portfolio of solutions when consulting on strategy., • Assist in the resolution of issues related to SSP-specific campaigns.Knowledge and Experience:, • Programmatic sales or account management experience required (DSP, SSP, publisher), programmatic OOH experience a plus., • Ability to engage at all levels up to and including C-Level positions., • Prescient in linking overall vision with business objectives while implementing campaign-specific objectives., • Demonstrated relationship building skills and the ability to navigate internal and external organizations., • Proficiency in all aspects of the sales cycle and technicalities of the programmatic workflow., • Advanced understanding of the omnichannel media landscape, tech stacks and key trends., • University degree or equivalent practical experience., • 5+ years’ experience in the ad tech environment., • National market knowledge preferred.Who You Are:, • Self-motivated with a growth mindset, excited by the momentum OOH is gaining and eager to be part of Client X’s market-leading team., • Embody Client X’s success-driven values, with the desire to win in a collaborative, team environment., • Well organized, clear communicator and relatable presenter to groups of all sizes and levels of management., • Comfortable working in a dynamic and fast-paced environment, balancing multiple projects with tight deadlines.

Job Description Position Summary The Residential Director (RD) is responsible for the daily operations of the residence, ensuring a safe, supportive, and structured environment for residents and staff. The RD will create a professional atmosphere characterized by respect, consistency, and concern, enabling residents to heal from past traumas, address present challenges, and prepare for a more stable future. The RD will also provide mentorship and supervision to Direct Support Professionals (DSPs). The RD is a Mandated Reporter in accordance with NYS Social Services Law. Additionally, the Residential Director is trained as a Mandated Reporter for suspected child abuse and maltreatment, as required by NYS Social Services Law. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: · Manages the overall functioning of the residence, including maintaining order, cleanliness, and the safety of the environment. · Oversees inventory management, ensuring the timely procurement of food, household supplies, and other necessities. · Develops and maintains staff schedules to ensure adequate coverage for all shifts. · Oversees maintenance requests and ensures timely resolution of any facility-related issues. · Conducts regular house meetings with residents to discuss house rules, address concerns, and foster a sense of community. · Mediates conflicts and provides crisis intervention as needed. · Encourages residents’ independence by promoting participation in job searches, housing searches, and other self-sufficiency activities. · Facilitates community-building activities and events, such as birthdays and other celebrations. · Provides supervision, support, and training to Direct Support Professionals. · Ensures that staff are up-to-date with the necessary training, including service training and DSP-specific requirements. · Promotes a team-oriented atmosphere, encouraging staff to take initiative and participate actively in house management. · Addresses performance issues, including conducting disciplinary actions when necessary. · Conducts initial intakes when case manager is not available. · Prepares and submits required reports, including monthly statistical reports, billing with DSS systems, and payroll for staff. · Maintains accurate records; the binder of incident reports, meal menus, CACFP counts, activities offered to guests, and staff training certificates. · Coordinates the purchase of household items and manages the residence’s budget in collaboration with financial staff. · Participates in regular meetings with BH Administration and other stakeholders to discuss program updates and resident progress. · Network and develop positive working relationships with community agencies and resources. · Advocates on behalf of residents when necessary, ensuring they receive appropriate services and support. · Represents Bethany House at external meetings, conferences, and events as needed. · Maintains the rights, privacy, and dignity of all residents. · Performs other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) · Self-motivated individual who demonstrates the capability to work effectively in a diverse and dynamic environment. · Skilled in leading a cooperative team, achieving organizational goals, and managing the complexities of a residential program serving homeless populations. · Bachelor’s Degree or equivalent experience in social services, human services, or a related field is required. · Proficiency in computer word processing and basic administrative tools is essential. · The Residential Director must embody the values and philosophy of Bethany House: professionalism, compassion, and a commitment to supporting our residents. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The Residential Director works within a residential setting that requires adaptability, patience, and a commitment to supporting individuals in crisis. The role involves regular interaction with residents who may have experienced significant trauma and are in the process of rebuilding their lives. The position may require physical activities such as lifting and carrying supplies, standing for extended periods, and responding to emergencies within the residence. Flexible work hours are essential to accommodate client needs, special projects, and potential emergencies

Job Description The salary for this position is $48,000-$58,500 Annually Mission QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contributing to their communities in a meaningful way by offering person-centered services. QSAC pursues this mission through direct services that provide a supportive and individualized setting for children and adults with autism to improve their communication, socialization, academic, and functional skills. Job Summary QSAC is hiring a Manager for our OPWDD-funded Residential Program. This essential position is responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive, and therapeutic environment which fosters growth and facilitates the development of independence of the people we support. Responsibilities Residential Operations The Residential Manager will be results-driven and collaborative and is expected to recognize when a person we support is in crisis and be able to utilize the appropriate psychiatric and medical back-up services and supports. • Create schedules for Direct Support Professionals (DSP), Assistant Managers and Shift Supervisor staff at residence, • Review residential binders, including general, medical, personal allowance, etc., • Conduct periodic fire drills or other emergency drills, • Complete and submit injury reports for individuals, • Work with Quality Assurance team to ensure documentation and services are within OPWDD guidelines, • Oversee personal allowance for residents of the program, • Coordinate and shop for household items and groceries, • Supervise Habilitation Specialists/DSPs, Assistant Managers and Shift Supervisors, • Provide hands on supervision of people with autism including implementation of behavior goals and behavior support plans, • Participate in Life Plan meetings and the development of the Staff Action Plan, • Oversea and report to Coordinator or Director on any employee relations and staff disciplinary concerns, • Maintain correspondence with Nurse and Medical Coordinator to ensure appropriate medical appointments occur, • Ensure program goals are implanted by Habilitation Specialists/DSP staff, • Coordinate recreational activities including residential vacations, • Report issues regarding QSAC vehicles to supervisor, • Communicate with families, day programs, Care Managers, clinicians and other supports to ensure services are integrated and appropriate, • Maintain relationships with community and neighbors, • High School Diploma/GED required, • 1-2 years’ experience supporting people with intellectual/developmental disabilities required, • 1 year of OPWDD experience is highly preferred, • A minimum of 1 year supervisory work experience required, • Valid driver’s license and good driving record required for site visits is required, • 1-2 years’ experience driving large passenger vehicle required, • Clearance through state mandated Background/Fingerprint Check(s) required, • Must be able to communicate effectively with others and individuals served, • Ability to safely assist lifting individuals of various weights & 20 lb. items required, • Commitment to company values and adherence to policies is expected, • Ensure health, safety & welfare of people we support, • Punctuality and regular attendance is expected, • Perform other duties as assigned by supervisors and/or senior management QSAC Benefits go beyond health and retirement. You will be joining a passionate community of professionals and staff who support each other in a challenging and rewarding work culture. • Competitive salary, • Medical, Dental and Vision Insurance have very low out of pocket costs (for FT staff), • Medical can be as low as $10 dollar per paycheck / $26 dollars a year for full medical coverage ( for FT staff), • Generous Paid Time Off policy (for full time staff) Start with 20+ days annually, • Group Life Insurance and Long Term Disability (for FT staff), • Flexible Spending Accounts (for FT staff), • Pre-Tax Commuter Benefits, • 403(b) Retirement with Discretionary Employer Match, • Paid Training in the field of human services and ABA, • Opportunities for career advancement QSAC is an Equal Opportunity Employer (EOE) Qualifications are subject to change in accordance with government regulations. Mission-Oriented. Results-Driven. Collaborative. Passionate. We Are QSAC. To apply: Please send resume to

Job Description "Urgently Hiring!! Looking to fill as soon as possible!!” Job Summary QSAC is hiring an Assistant Manager for OPWDD-funded Residential Program. This essential role is responsible for general operations of QSAC Residences and will maintain a safe, supportive, and therapeutic environment which fosters growth and facilitates the development of independence and the personal goals for the people receiving services. A Residential Assistant Manager supports and supervises staff as they work with the people receiving services in the residential setting and in the community. The salary range for this position is $41,000-$45,000 annually. Responsibilities Residential Operations • Review residential binders, including general, medical and personal allowances, • Conduct periodic fire drills for safety procedures, • Complete and submit injury reports for individuals, • Maintain individual’s personal allowance accounts, • Coordinate and shop for household items and proper groceries for meal distribution, • Maintain relationships with community and neighbors, • Provides hands-on assistance with Residence and individual care as part of the staff ratio, • Create and orchestrate recreational calendars based on individual preferences, • Maintain adequate supply of medication, and medication administration records for individuals, • Supervise direct care professionals (DSP) staff, • Oversea and report to Director on any employee relations and staff disciplinary concerns, • Schedule DSP staff to support residences, • High school diploma/GED required, • 1-2 years’ experience driving large passenger vehicle required, • 1-2 years’ experience supporting people with intellectual/developmental disabilities required, • A minimum of 1 year supervisory work experience required, • Demonstrates patience and the ability to learn and utilize systematic procedures in order to enhance individual independence and quality of life, • Valid driver’s license and good driving record required for site visits, • Ability to safely assist lifting individuals of various weights & 20 lb. items required, • Clearance through state mandated Background/Fingerprint Check required, • Must be able to communicate effectively with others and individuals served, • Commitment to company values and adherence to policies is expected QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contributing to their communities in a meaningful way by offering person-centered services. QSAC pursues this mission through direct services that provide a supportive and individualized setting for children and adults with autism to improve their communication, socialization, academic, and functional skills. Benefits QSAC Benefits go beyond health and retirement. You will be joining a passionate community of professionals and staff who support each other in a challenging and rewarding work culture. • Competitive salary, • Medical, Dental and Vision Insurance have very low out of pocket costs (for FT staff), • Medical can be as low as $10 dollars per paycheck / $26 dollars a year for full medical coverage ( for FT staff), • Generous Paid Time Off policy (for full time staff) Start with 24 days annually, • Group Life Insurance and Long Term Disability (for FT staff), • Flexible Spending Accounts (for FT staff), • Pre-Tax Commuter Benefits, • 403(b) Retirement with Employer Discretionary Match (for FT staff), • Paid Training in the field of human services and ABA, • Opportunities for career advancement QSAC is an Equal Opportunity Employer (EOE) Qualifications are subject to change in accordance with government regulations. Mission-Oriented. Results-Driven. Collaborative. Passionate. We Are QSAC. To easily apply: please send resume to

Job DescriptionCompany Description For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits • Medical Insurance, • Vision Insurance, • Dental Insurance, • 401(k), • Paid Sick hoursJob Description We are seeking a highly experienced and technically advanced Sr. AV Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required. The ideal candidate will be equally comfortable presenting AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment. • Client & Business Engagement, • AV System Design & Engineering, • Project Management & Leadership, • BoM & Commercial Review, • Operation & Strategic Contribution, • Scope Documentation & Reporting, • Installation Oversight & Technical SupportQualifications Education • 4-years college degree in Network Engineering, Telecommunications, Audio/Visual Technology, or a related field Experience, Knowledge and/or Skills: 1. Client & Business Engagement • Serve as the primary AV subject matter expert (SME) for clients and business partners., • Conduct client needs assessments and recommend scalable AV solutions., • Confidently present and explain AV technologies, including video conferencing systems and collaboration services., • Translate business requirements into technical AV designs., • Maintain strong relationships with customers, vendors, and integration partners. 2. AV System Design & Engineering • Design enterprise-level AV systems including:, • Video conferencing rooms (huddle, conference, boardroom, training rooms), • Collaboration spaces and multi-purpose environments, • Digital signage and integrated AV systems, • Demonstrate deep knowledge of:, • Cisco Systems video conferencing solutions (Room Series, Codec platforms), • Poly video collaboration systems, • Cisco Webex, • Microsoft Teams, • Zoom, • Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems., • Ensure interoperability between conferencing platforms and room systems. 3. Project Management & Leadership • Lead AV projects from concept through completion., • Manage internal technicians and/or third-party AV integration partners., • Develop project timelines, milestones, and resource plans., • Coordinate with IT, network, facilities, and construction teams., • Ensure projects are delivered on time, within budget, and aligned with scope., • Proactively mitigate project risks and resolve technical challenges. 4. Bill of Materials (BoM) & Commercial Review • Develop detailed Bills of Materials (BoM) with appropriate AV components., • Ensure selected equipment aligns with design intent, compatibility, and budget., • Review vendor quotations and validate technical accuracy., • Review partner invoices against approved scope and pricing., • Support procurement processes and cost optimization strategies. 5. Scope Documentation & Reporting • Clearly define and communicate full project scope to both clients and AV integrators., • Produce technical design documentation and system diagrams., • Prepare project completion reports including:, • Final as-built documentation, • Equipment lists, • Test results, • Client sign-off documentation, • Maintain organized documentation for audit and service continuity. 6. Installation Oversight & Technical Support • Oversee and, when required, assist with AV system installation and commissioning., • Perform system testing, validation, and user acceptance support., • Provide advanced troubleshooting for video conferencing and AV integration issues., • Deliver end-user training and ongoing support., • Provide white-glove executive support when necessary. 7. Operational & Strategic Contribution • Establish AV standards and best practices., • Recommend lifecycle upgrades and technology roadmaps., • Stay current with emerging AV technologies and collaboration trends., • Support business development efforts with technical consultation. Computer Skills: • Computer skills at level to understand and use MS Word, Excel, and PPT. Travel: 50% Physical Demands: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision. PREFERRED QUALIFICATIONS: • 7+ years of experience in AV system design, integration, and project management., • Proven experience managing enterprise AV deployments., • Strong understanding of IP-based AV, networking fundamentals, and UC platforms., • Ability to communicate effectively with executives, engineers, and technicians., • Experience leading cross-functional teams in high-demand environments., • Strong documentation and reporting skills., • Executive-level communication skills, • Technical depth with business acumen, • Strong leadership and decision-making abilities, • Detail-oriented with high accountability, • Ability to thrive in fast-paced, high-pressure environments, • Customer-first mindset, • Korean/English Bi-lingual Preferred Certifications • AVIXA CTS, CTS-D, or CTS-I, • PMP certification is a plus Additional Information All your information will be kept confidential according to EEO guidelines. * NO C2C *

Nurse Educator – RN | DSP/Staff Training | I/DD exp pref'd.

Under general direction of the Supervisor within the Office of Support Services with latitude for independent judgment and initiative, performs routine clerical work of moderate difficulty and responsibility, the Disability Services Program (DSP) Clerk will be responsible for essential clerical func

Nurse Educator – RN | DSP/Staff Training | I/DD exp pref'd.

Phaxis - - Responsibilities: Assist individuals to become more independent in activities of daily living; Provide habilitation services to develop skills; Training, supervision or assistance related to communication skills; Support mobility and community transportation skills; Foster socialization

Phaxis - - Responsibilities: Assist with daily living skills, including personal care and cooking; Manage and administer medication as required; Provide community support and facilitate integration; Maintain accurate and up-to-date documentation; Act as an advocate for individuals, ensuring their n

Phaxis - - Responsibilities: assist them to learn and develop daily living skills and habits; help them take care of their own personal needs; advocate for, encourage, guide and teach people to express personal choice; DSAs ensure community integration, health and safety and a comfortable home envi

Phaxis - - Responsibilities: Operate as a temporary DSP worker during scheduled shifts in Brooklyn, New York.

Phaxis - - Responsibilities: Provides direct care to those with intellectual and developmental disabilities.Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.

Under general direction of the Supervisor within the Office of Support Services with latitude for independent judgment and initiative, performs routine clerical work of moderate difficulty and responsibility, the Disability Services Program (DSP) Clerk will be responsible for essential clerical func

Nurse Educator – RN | DSP/Staff Training | I/DD exp pref'd Plainview, NY Salary Range: $85K - $95K /yr Full-Time: 35 hours (flex to include evening and weekends as needed) Join our team as a Nurse Educator , where you will design and deliver comprehensive education and training programs for agency

YAI is seeking a highly motivated Direct Support Professional (DSP) for our Community Habilitation services in Rockland/Orange County and its surrounding areas.

Nurse Educator – RN | DSP/Staff Training | I/DD exp pref'd Plainview, NY Salary Range: $85K - $95K /yr Full-Time: 35 hours (flex to include evening and weekends as needed) Join our team as a Nurse Educator , where you will design and deliver comprehensive education and training programs for agency

Phaxis - - Responsibilities: Help adults with Autism with daily living activities in residential group homes; Provide support with daily living tasks; Be proactive and take initiative in providing quality support; Support self-starters to bring creative ideas in approaches to care; Assist with dail

Our flexible and unified technology stack comprises a demand-side platform ("DSP") and supply-side platform ("SSP"), with the Nexxen Data Platform at its core. Nexxen's platform, consisting of an integrated DSP, DMP and SSP, delivers global reach with across 1 BILLION unique profiles, that is access

If you are a current YAI employee, please click this link to apply through your Workday account.Rockland Community Habilitation.Full time, Part time, weekday and/or weekend positions available - including morning, afternoon, and evening schedules.Key/Essential Functions & Responsibilities.Adhering t

Phaxis - - Responsibilities: Relieve the last DSP of the position; Preparing food for the individual; Assistance with feeding, and cleaning; Prompt individual to use the bathroom often; Assistance with ADL skills.

Amazon Delivery Drivers - - Responsibilities: Deliver 25-50+ packages daily; Drive Amazon-branded E-bikes (training provided); Interact professionally with customers and ensure timely deliveries; Work 3-6 days/week, with flexible shifts; Shift times in morning, afternoon, and evening.

Phaxis - - Responsibilities: Provide direct service to residents; Support and monitor individuals; Ensure safety and de-escalation; Assist with daily living activities; Collaborate with team to manage program operations.

Amazon Delivery Drivers - - Responsibilities: Deliver packages per Amazon rules and regulations; Safely drive and perform daily safety inspections on company vehicles; Provide excellent customer service and satisfaction; Deliver 200-300 packages a day across various routes; Load and unload packages

DSP Medical Coordinator is responsible for all of the duties of a Direct Support Professional plus scheduling, tracking and documenting all medical appointments, as well as scheduling all labs and required tests.

Amazon Delivery Drivers - - Responsibilities: Safely operate a delivery vehicle in compliance with all traffic laws and company policies; Load, transport, and deliver packages efficiently and accurately; Use a handheld device for routing, navigation, and delivery confirmation; Maintain a high level

Delivery Driver (Amazon DSP - Bronx) - NorthStar Logistics NYC.

Unique position available to assist individuals who have developmental and/or intellectual disabilities living in supportive and loving residential settings in Brooklyn, Queens, Lower East Side, Far Rockaway and Long Island as they attend various healthcare appointments.Responsibilities include driv

Company Description: SPYN is a locally owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community.

Delivery Driver (Amazon DSP - Bronx) - NorthStar Logistics NYC.

Two (2) years of experience as a DSP 1 in a YAI program; and. Must maintain foundational certifications (as described above) for applicable service setting; DSPs changing settings must obtain AMAP (for new residential assignment) or Day Services Model Mentorship Training (for new day assignment) wit

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices.From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.We help

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices.From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.We help